Avaya Business Partnerships

Avaya IP Office 5420

Avaya delivers Intelligent Communications solutions that enable companies to transform their businesses to achieve marketplace advantage.  More than one million businesses worldwide, including more than 90 percent of the Fortune 500, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes.  Avaya Global Services provides comprehensive service and support for companies, small to large.

Avaya is a leading global provider of business communications applications, systems and services focused entirely on serving the needs of businesses large to small.  Their unique combination of open architecture infrastructure, communications applications, versatile equipment, and exclusive feature set simplifies the complex communications of their client base.  Additionally, through a program called Developer Connection (Dev-connect), Avaya rigorously tests and provides technical support for the integration of a wide variety of their party applications from other manufacturers.  Products such as call accounting, IVR, emergency event notification, and others from Avaya’s Dev-connect partners enable solutions integrators like Teltek to present their clients with solutions that will resolve a wide variety business problems rather than just selling an out-of-the-box telephone system.  These tailored applications improve the way organizations work - making people more productive, processes more intelligent and customers more satisfied.  Unlock value of a global communications provider and the potential of a local family owned business and implement an Avaya solution today.

Avaya’s existence as a standalone company began Oct. 2, 2000, when they were spun off from Lucent Technologies and began trading on the New York Stock Exchange under the symbol AV.  For more than a century prior to that day they were a part of Western Electric, AT&T, and Lucent Technologies.

In their early days, they earned a reputation for creating high-performing, solidly reliable -- some would say "bullet-proof" -- enterprise communication solutions incorporating products such as desktop phones, office-building switches and switchboards, call-center solutions, voice-mail software, cabling, and many others.  Esteemed Bell Laboratories scientists won 1,600 pre-spin off patents developing technology now under the Avaya banner.

Avaya’s reputations for product quality and technological innovation are as strong today as ever while they focus their efforts in areas such as Internet Protocol telephony, wireless data communication, customer-relationship-management software and speech recognition technology.

Avaya Labs has added 100 more patents in the past few years to their list as they continue to create new ways to help company’s route customer contacts, analyze their data networks for converge voice and data traffic, and find other ways to unleash the power of communications.

New technologies, and over a century of development and innovation, while maintaining the same focus,  enables Avaya to provide the communication tools to small businesses as well as Fortune 500 companies succeed in their everyday endeavors.


Avaya's Values

Customer Value.  Deliver unparalleled value to our customers.

  • Only by serving our customers well do we justify our existence as a business.
  • We view our success as dependent on our customers’ success, both now and in the future.

Accountability.  We keep our commitments to our stakeholders.

  • We earn the confidence of our stakeholders by acting with integrity and behaving ethically.
  • We do what we say we will do.

Diversity.  Our value as a company is realized by recognizing the value of each individual.

  • We embrace diversity as a competitive advantage essential to our success.
  • We are a global company in every sense - geographically, strategically and culturally.

Innovation.  We embrace change, for ourselves and for our customers and partners.

  • We foster creativity, innovation and risk-taking that will enhance shareholder value and improve our customers’ businesses and our own.
  • We use technology as a strategic tool.

Velocity.  We win by combining speed and direction.

  • Our sense of urgency is manifested in timely, customer-focused execution.
  • We understand that the best decisions balance thoughtfulness and speed.