Teltek’s Free Technology Assessment

June 21st, 2018

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At Teltek, we are dedicated to helping businesses of every size cut costs and get more done with less through managed IT services. Our free technology assessments are designed to evaluate what you are currently doing and identify areas for improvement. What can you expect?

The Threefold Purpose of Our Assessment

  1. Review and evaluate the technology systems that you already have in place
  2. Educate your team on what technologies are available, how new technology could streamline things and potential cost savings
  3. Identify and document your unique needs and goals

Preparing for an Assessment

Before your assessment, you should gather copies of your utility, internet, telephone and other technology bills from the past 3 months. You should also prepare an itemized list of your current technology equipment including copiers, computers, printers, laptops and phones. Finally, you should get together lease and support contracts for your equipment. Be ready to chat with one of our assessment experts about:

  • Your short-term and long-term plans and goals
  • Current plans for upsizing, downsizing or relocation
  • Any current questions or concerns

Using Your Assessment

Once we talk with you and get the required data, we will complete a thorough review of your expenses and equipment to identify where money can be saved and create an actionable plan. For every sector you would like us to improve, we will send out RFPs to numerous trusted suppliers who will share rates for you to choose from. All responses that we receive will be put into a straightforward Technology Expense Management Matrix (TEMM) to show what the vendors offer and your savings. Once we present this to you, you can make your choice and move forward with our team!

Why Teltek?

Choosing Teltek for a complimentary technology assessment is the right choice. Why?

  • Expertise: We have a world-class team of project managers, technical staff and IT professionals.
  • Experience: We have over 50 years of providing consulting and expense management expertise to businesses like yours.
  • Inclusivity: We don’t just work with your audio/visual equipment or your computers. Instead, we can handle it all!

Talk with Our Team Today

Teltek is a leader in IT services thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek, contact us today for a free 15-minute conference call at 1-866-9-TELTEK or 410-552-6580.

Does Recycling Electronics Really Matter?

June 20th, 2018

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The amount of e-waste (electronic waste) continues to rise every year as consumers swap out iPhones for newer iPhones, old televisions for 4K LED models and dated computer monitors for sleek new ones. However, recycling electronics is still a rare practice, since businesses and customers worry about sensitive information finding its way into the wrong hands. A whopping 75% of old electronics are still stored in homes and businesses because people do not understand how to recycle them. Does recycling e-waste matter?

What Is E-Waste?

E-waste is used to describe end-of-life electronic devices and is also called e-scrap or EOL electronics. This category could include almost anything, including computer equipment, mobile phones, traditional phones, stereos, televisions and A/V equipment. The majority of products thrown into landfills could be recycled or refurbished, which is a much better and environmentally-safe option.

Why Does Recycling Electronics Matter?

  • Raw Materials: Electronics are a great resource for raw materials, including precious metals and gold. Only 10-15% of the gold used in e-waste is recovered, and the rest is lost in landfills. These raw materials could be used to create new tech goods.
  • Waste Management: As a result of the massive growth in the electronics industry and the surprisingly short lifespan of products, there has been an escalation in the amount of solid waste over the past few decades. Recycling electronics helps to reduce this solid waste.
  • Toxic Metals: Electronic devices also contain hazardous materials like lead, cadmium, mercury and chromium. If you do not have your electronics properly recycled, those materials will be released into the environment and harm local ecosystems.

How Can Teltek Help?

Teltek has a technology recycling program dedicated to recovering unwanted, working or damaged electronics from businesses and taking care of disposal or refurbishment. All of the devices that we collect go through an in-depth process to permanently remove files and data so that your information is safe. If equipment is still in working condition or just needs minor repairs, our experts will complete repairs and donate the equipment to local schools, non-profits or charities. If the items can’t be reused, we will take care of recycling in accordance with state and local laws.

Technology Recycling Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service, thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

The Benefits of Avaya IP Office for Small Businesses

June 13th, 2018

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While Avaya IP Office is a very powerful tool for businesses of every size, it’s especially wonderful for small businesses. As businesses are more nationally and internationally connected than ever before thanks to the internet, businesses need more versatile communication solutions. Avaya IP Office is the perfect combination of affordability and flexibility. How could it transform the way your small business gets the job done?

Why Avaya IP Office?

  • Affordable: Avaya IP Office has a notably low total cost of ownership, since you can incorporate existing devices. On average, the total cost of ownership is at least 25% less than similar products from other competitors.
  • More Productivity: Unified communications means that your employees can connect with a variety of communication features including instant messaging, video chat, text-to-speech email reading and traditional phone calls. It’s easy for employees anywhere in the country or world to quickly and easily communicate with each other, freeing up time previously spent hopping from service to service and trying to schedule a call.
  • Energy Efficiency: Did you know that Avaya IP Office phones use up to 60% less electricity than similar systems? You can feel good about the choice that you make and make your office a greener place as a result. Energy efficiency also means that your energy bills will also decrease.
  • Easy to Use: Avaya IP Office systems are well-known for being easy to use. System management is as easy as dragging and dropping. Need extra help? Teltek is always here to provide you with skilled support including training for new system users if necessary. However, most people can immediately begin using the Avaya IP Office system with little to no training.
  • Scalability: While your small business might be just that now, one of your eventual goals is probably growth. Avaya designs every system with scalability in mind. A small business now might be a large business in 10 years! IP Office can grow alongside your business, as it is perfect for 2-1,000 users across up to 32 different sites.

Avaya IP Office and Cloud Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service, thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

The Practical Business Benefits of Video Conferencing

June 6th, 2018

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While video conferencing is nothing new for many businesses, many small and mid-size businesses have failed to get on board. Thanks to the continued expansion of tablets, mobile devices and other ways to stay connected, video conferencing is even more popular. Here are some of its practical benefits for your business:

No Travel Needed

Meeting with clients and prospective customers can mean a lot of time and money if you need to travel. Thanks to video conferencing, you can coordinate and hold a meeting in a matter of minutes with participants anywhere in the world. All that you need to connect with others is the right video equipment and a quiet room!

Connect Remote Workers

If your business utilizes remote workers, it can be tough to cultivate a sense of cohesion with your team. Video conferencing allows remote workers to work together and connect with each other from wherever they work. With a mobile device, like a phone or a tablet, your workers can work together.

Organize Meetings Anytime

Without needing to worry about travel or location, the availability of many customers and employees will skyrocket. You can schedule more meetings throughout your day and travel the entire globe in only a few hours. Video conferencing will help you to keep up with the businesses around you and do even more business in less time.

Humanize Conversations

One of the primary downfalls of text-only or phone communication is that nuances get lost in translation. When you communicate face-to-face, even over video, you can communicate clearly. Body language, facial expressions and even how much attention the other participant is giving you will all be apparent.

Show Instead of Telling

If your business sells products, there is no substitute for showing things! Chatting over the phone does not give the same amount of detail that video conferencing does. You can take notes on a whiteboard, show your product or give a demonstration—all without leaving your office!

Avaya IP Office and Video Conferencing Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service, thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

How Can You Customize Your Avaya IP Office Phone System?

May 21st, 2018

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The Avaya IP Office phone system is a powerful and versatile tool for businesses of every size. Much of the versatility stems from the numerous customization options available.

The Avaya IP Office System 101

Avaya IP Office allows for the rapid scaling of communications as your needs change. With as few as five users, you can get started! The Avaya IP Office system can expand to a whopping 3,000 users at a single location or up to 150 places, making it a wonderful solution for companies with remote workers. Everyone utilizing Avaya’s system will have access to voice and video calling, messaging, conferencing and unified communications through a single Avaya platform.

Your Customization Options

  • Four unique voicemail options, including:
    • Basic Edition Voicemail: A free version designed for a small group of users
    • Office Essentials Edition: Also known as Embedded Messaging and perfect for up to 32 users
    • Preferred Edition featuring a meet-me conference bridge and robust messaging system, and ideal for companies with more employees or multiple locations
    • Advanced Edition with call center capabilities and supervisors, agents and reporting, in addition to all of the Preferred Edition capabilities
  • A wide range of phones, both digital and IP, to meet the needs of every area of your business. The base phones include simple options for desk workers and multi-feature phones for receptionists and others who need more from a phone.
  • The ability to integrate several legacy model phones, including the Avaya Partner Euro-1 and Euro-1 models, Avaya 4600 and Avaya 2400 series phones.
  • IP Office Mobile Worker for employees who frequently move locations within your building or outside of your building.
  • IP Office Teleworker for home and remote workers located anywhere in the country.
  • IP Office Power User for managers, executives and other high-level personnel who need access to customers and communications quickly and easily on the road and in the office.
  • IP Office Multi-Site for companies with more than one location.
  • And many more! Please schedule a consultation with Teltek to learn more about our customization options.

Avaya IP Office Solutions from Teltek

Teltek has innovative telephone and technology solutions for businesses of every size, budget and need. Contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

7 Cloud Questions Every Business Needs to Ask

May 16th, 2018

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Demand for cloud services is on the rise thanks to businesses realizing the flexibility, affordability and scalability of the cloud. However, continued high-profile attacks at major corporations continue to shine a light on the importance of cloud security.

A recent report found that sensitive corporate data is regularly leaked on file-sharing services, with almost 16% of the data on file-sharing sites being confidential corporate information. If your business utilizes the cloud, ask yourself these questions for a security check-up.

7 Cloud Questions to Prevent Data Breaches

  1. What is your business’s policy for sensitive data and file sharing?
    Across industries, about 25% of employees will upload confidential files to the cloud without a policy in place prohibiting doing so.
  2. Are cloud-based applications that you use being monitored?
    You should always invest in cloud monitoring to rapidly sense any problems and mitigate the damage.
  3. How responsive is your IT department?
    If you are partnered with a company like Teltek that will proactively monitor your cloud system to safeguard against breaches, you will benefit from enhanced security.
  4. Are you ready for the Internet of Things?
    If you haven’t taken the time to make a plan for safeguarding your most sensitive data on a variety of devices, including cell phones and tablets, you might be in for a rude awakening if a breach occurs.
  5. How do you protect employee credentials?
    Two-factor authentication might seem like a pain, but it is the best way to prevent the leaking of credentials from compromising your system.
  6. Can employees use their own devices?
    Systems like Avaya IP Office allow for employees to use their own phones, tablets and more, but having a bring-your-own-device policy without any security safeguards in place can lead to breaches and compromised information.
  7. Do you have the right tools?
    While many businesses are using VPN networks, less than 35% indicated that firewalls and data encryption were being utilized. Securing your cloud and applications should always be a priority.

Avaya IP Office and Cloud Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service, thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Coax or Fiber: Which is Right for You?

May 9th, 2018

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Fiber internet connections are slowly becoming more popular than traditional coaxial cable connections, but is one obviously superior? Before you make your choice, it’s important to understand the benefits and limitations of each.

All About Coax

Coax cables have been around since the early 20th century, and these cables have remained unchallenged until fiber. Coax cables are sturdy and resilient, making them easy and affordable to install. While coax cables have been perfect for transmitting data for decades, the new demands of residential and commercial properties can overwhelm them. Coax is also appropriate for redundancy when there is an existing fiber network in place.

All About Fiber

Fiber optic cables have greater bandwidth capacity than traditional coax cables. Thanks to that extra capacity, fiber makes it easier to perform data-heavy tasks like streaming, video conferencing, VoIP and using cloud applications. Fiber-optic cables are more difficult to tap than copper cables, which also offers businesses greater information security. As more and more things rely on data to properly function, fiber is becoming a more appealing choice.

So, Which Is Better?

When thinking about what choice you should make, consider the following:

  • The size of your organization: Generally, the bigger the business, the more that it could benefit from fiber installation. The upload and communication speed will be unparalleled. Fiber is also a better option for businesses that can’t afford to be down.
  • SLA: Most large customers need an SLA, which is done through fiber.
  • Proximity: If you are located close to an HFC plant, the coax installation could be completed quickly. However, if you are located near a fiber network or fiber ring, like many commercial customers today, fiber is very simple to install. Many providers will completely cover the cost of installation.
  • Price: Fiber will always cost slightly more to install due to the incredibly delicate nature of the fibers themselves. While the initial cost of investment is slightly higher, the potential benefits should outweigh that for most businesses.

Versatile Data Solutions from Teltek

Teltek is a leader in data and telecommunication solutions that meet the needs of businesses of every size. Our unique approach to meeting any business’s IT and data needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Managed Print Solutions 101

May 2nd, 2018

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When was the last time you spent your lunch break running to the office supply store to grab more toner? Or the last time your copier printed everything but the last page of your document because it ran out of paper? If those occurrences sound familiar, you need a reliable managed print solution to ensure you always have the copies that you need. What is all the fuss about managed print services?

Managed Print Solutions

Teltek offers our clients managed print solutions, which allow clients to improve productivity, minimize waste and decrease costs, all while increasing the reliability of printing and copying. Beyond taking care of the office’s printers, managed print solutions can also include copiers, fax machines, scanners, postage machines, document management systems and any other business support needed.

How Does the Process Work?

First, Teltek will evaluate what equipment you currently have and assess your technology needs. One of our managed print specialists will look at the historic print volume of your office and see what condition existing hardware is in. Next, we will complete an extensive print analysis to show what you would pay for a managed print solution, compared to what you are spending now and what you will spend in the future.

Outdated Equipment?

One misconception about managed print services is that you need to keep your existing hardware (copies, printers, etc.). While you can keep what you have, Teltek can provide you with updated equipment or supplier-owned hardware, without the need of investing thousands upfront.

The Benefits of Managed Print

  • No need to inventory or keep costly supplies like toner and ink on hand
  • Regular scheduled maintenance to keep your printers and copies in great condition
  • A single, all-inclusive monthly price rate
  • 24/7 remote monitoring
  • On-site and remote support
  • One number to call when you need help or have a question
  • Only pay for the pages that you print
  • The ability to upgrade your hardware without investing upfront
  • No need to hold toner, copier and other parts at your office
  • Access to the same great manufacturers, like Kyocera, Konica Minolta, HP, Lexmark, Xerox and Panasonic

Versatile Print Solutions from Teltek

Teltek is a leader in print solutions that meet the needs of businesses of every size. Our unique approach to meeting any business’s IT and copying needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Ransomware is Still a Top Cyber Security Threat

April 25th, 2018

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Verizon released the 2018 Data Breach Investigations Report (DBIR) and the eye-opening news that ransomware remains the most common type of malware. Ransomware is found in almost 40% of malware-related data breaches, up from only 20% last year. Ransomware attacks are also moving from superficial targets to mission-critical systems to inflict more damage and elicit bigger ransoms.

Evolving Threats

The latest DBIR also noticed a change in how attacks like phishing and financial pretexting are being carried out. Sophisticated cyber attackers are targeting Human Resources departments to get employee tax, wage and personal information. Criminals are then using the information for tax fraud and diverting tax rebates. The escalation in severity and sophistication of ransomware threats is concerning for businesses of every size.

The Biggest Weak Point

The human factor is still the biggest weak point in most business security systems. 98% of social ransomware incidents were financial pretexting and fishing. In 93% of all security breaches detailed in the DBIR, email was the primary entry point. Businesses are over three times as likely to be breached by a social attack (the result of an employee) than by a vulnerability in the security system. It’s also important to remember that it only takes a single employee or single vulnerability to have your entire business held hostage by ransomware.

Protecting Your Business from Ransomware

  • Choose a trusted security provider like Teltek to install and maintain the systems that protect your most important information.
  • Invest in proactive monitoring to spot any vulnerabilities or potential problems before exploitation occurs.
  • Train your employees in how to spot warning signs of phishing attempts and cyber attacks. What should an employee do if a suspicious email arrives? Who should be notified?
  • Keep sensitive and personal information on a need to know basis, so that only employees that need access have it.
  • Patch systems rapidly and install updates right away, or use a managed services provider to do so on your behalf.
  • Encrypt all sensitive and mission-critical data.
  • Use two-factor authentication for email and other important apps.
  • Utilize physical security measures to guard your workplace.

Ransomware Prevention by Teltek

Teltek is a leader in digital security systems designed to protect your business from ransomware and other malware attacks. If you are ready to learn more about Teltek and our security solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why Is Avaya IP Office Such a Powerful Tool for Small and Mid-Sized Businesses?

April 18th, 2018

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The Avaya IP Office platform is a powerful and intuitive communication solution designed for small and mid-sized businesses.  From businesses with 50 employees to businesses with 1,000 employees, Avaya IP Office offers versatile solutions that work with a variety of telephone devices and rapidly scale up or down to meet your needs. Why is Avaya IP Office perfect for your business?

Improved Customer and Employee Experience

The customer experience matters. According to a study by Gartner, almost 90% of companies expect to compete solely on the basis of customer experience. While the customer experience is essential, the employee experience is also vital to the short-term and long-term success of your company. Avaya IP Office is designed based on decades of call center experience and research. It’s simple for customers to receive the help that they are seeking, and it’s even easier for employees to give them the answers they are looking for in a professional manner. IP Office allows calls to quickly reach the right employee, whether they are in your office or remote.

Boost Employee Productivity

Keeping employees in touch is essential, especially if some of your workers are remote. Avaya IP Office allows employees to stay in touch using a single number and to work from anywhere in the country with the same telephone features that they would access from a cubicle. IP Office also enables employees to utilize a personal mobile or home phone as an extension of the office phone.

Save Costs

When combined with the Total Care Assurance guarantee of Teltek, Avaya IP Office can save your business a tremendous amount of money. On average, Avaya IP Office has a 25% lower cost of ownership than comparable communication solutions. As a result of routing all calls through a single system, you will reduce cellular and long-distance phone charges from telecommuting employees. Avaya IP Office is the most cost-effective and scalable solution for small and mid-sized businesses like yours.

Avaya IP Office Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service. Thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.