All About Our SIP Trunking Phone Service

November 21st, 2017

phone

SIP (Session Internet Protocol) trunking is a versatile IT solution that uses VoIP (Voice over Internet Protocol) technology to get the job done. Teltek is proud to provide our customers with innovative SIP trunking to replace or supplement their current phone service.

The Basics of SIP Trunking 

SIP trunking uses the Internet for phone calls, instead of using a landline and telephone lines provided by a phone company. SIP trunking can handle a greater number of calls without difficulty and still allow each user to have their own direct inward dialing (DID) line. 

SIP Trunking is Easily Scalable 

SIP trunks are purchased individually and can be bought as needed. When your business grows and new employees need access, you can easily add more channels. Do you need more DID lines than SIP trunks? That’s also possible with SIP trunking. Simple scalability makes SIP trunking ideal for many businesses. 

SIP Trunking is Affordable 

Especially for small businesses, affordability is a big concern. SIP trunking is a simple, cost-effective and versatile solution for businesses of every size. Since the calls you make will be done over the internet instead of a traditional landline, you will eliminate the costs of using a traditional telephone and avoid most long distance charges. 

SIP Trunking is Reliable 

Many businesses worry about using the internet for their phone-based business, but SIP trunking comes with a built-in back up plan. In the event of a power outage, all of your SIP calls will be redirected to a landline, another office or a mobile phone. You can also install a redundant internet solution in the event of an outage, so that your SIP trunks will be unaffected.

Upgrade Your Business with SIP Trunking 

Teltek has innovative SIP solutions for businesses of every size. If you are ready to explore Teltek’s SIP trunking and see how it can benefit your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Relocating Your Office Technology

November 20th, 2017

office-relocation

Office relocation is hard work, and relocating your office technology takes skilled project management and the IT professionals at Teltek. Our managed IT services will streamline the moving process so that you can worry about picking out the perfect ergonomic office chairs instead of setting up your network.

Start with a Site Visit 

Schedule a visit to your new location and bring one of the IT professionals from Teltek along. We will be able to see what network cabling requirements are necessary and take care of contacting Internet Service Providers (ISPs), carriers and vendors to let them know what date you’ll be moving.

Check What You’re Working With 

Next, we will evaluate your current network infrastructure. Moving is a great time to update aging tech equipment. Our IT team will examine our inventory of your existing equipment, determine what should be updated, remove any equipment that is not going to be taken to the new location and dispose of equipment that is unusable or damaged. Our project management team will assess how many phone lines, cables and outlets you need to sustain your current operations and expand into the current space.

A Seamless Set-Up

Finally, Teltek can set up all of your existing and new technology in your new location. We are incredibly skilled at keeping every last odd or end organized so that no small cables or large pieces of equipment go missing. Once set up is completed, we will perform multiple tests of the system to ensure everything is functional and in the right spot. Everything from testing each individual telephone number to checking incoming and outgoing emails will be performed to make sure you are good to go. As always, Teltek will always be a single call away.

Seamless Office Technology Relocation with Teltek

If you are ready to explore Teltek’s office relocation services, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

The Many Benefits of SD-WAN

November 20th, 2017

teltek1

SD-WAN is a flexible and affordable solution for businesses that need better WAN solutions.

Software-Defined Wide-Area Networking (SD-WAN) 

SD-WAN is a simpler alternative to existing WAN products. SD-WAN is ideal for offices of every size and companies with remote workers, as it can connect networks over significant distances. While a traditional WAN can be used to make a connection between an office and a corporate network, an SD-WAN uses the cloud to connect the corporate network and offices throughout the world.

Why SD-WAN? 

SD-WAN is less expensive than connecting remote workers or offices through other means. SD-WAN is also a solution that allows businesses to expand more rapidly, as they don’t need to worry about purchasing new lines to add new users. Instead of a great deal of installation time, you can set up your SD-WAN in an instant.

Easier Network Changes

Previously, any network changes between branches and satellite offices would mean making multiple manual configurations. This process required a good deal of human labor, technicians working on-site and a hefty amount of cash. Unfortunately, relying so heavily on humans also means dealing with human error. A recent study found that over 80% of companies have undergone periods of downtime as a result of human error in configuration. SD-WAN eliminates these errors and requires no specialized personnel to set it up.

Enhanced Security 

The modern and changing world demands better network security for every business, big and small. WAN options are capable of maintaining good network security, but SD-WAN comes with built-in encryption so that only your network’s users will be able to use the network, see files and make changes.

Make the Change to SD-WAN 

Teltek has innovative SD-WAN and WAN solutions for businesses of every size. If you are ready to explore Teltek’s SD-WAN services, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

NEC SL2100: An Innovative Communications Solution

November 8th, 2017

 

Nec-sl2100-US

The SL2100 Communications System is the newest product from NEC. This phone system offers many helpful attributes and most of the technology is built-in, reducing the need for extra hardware, licensing and maintenance, so it’s an affordable choice as well!

 

Intuitive features of the SL2100 make the system very user-friendly, so there is no need for extensive training before your team is up and running. This phone system increases your team’s performance and creates a positive customer experience that will encourage repeat business. How can the SL2100 achieve all these objectives for your company?

 

Let’s take a look at some of these features:

 

InMail provides an efficient way to monitor your mailbox from anywhere with message notifications that can be sent to your desktop phone, home office or mobile phone with the option of including audio attachments. Choose from several recorded personalized greetings to indicate your availability for certain times of day. The Call Record feature allows you to save important discussions. Recordings can be emailed to colleagues and stored for quick reference at a later time.

 

Smartphone SIP App functions as a Standard SIP station on iPhone and Android smartphones. From your smartphone, it allows you to:

 

  • Answer incoming calls to your office telephone
  • Make calls using your office telephone system. Your office caller ID is displayed, not your personal cell phone number
  • Utilize a Wi-Fi hotspot at the office, at home or even a public hotspot, without using your cellular minutes
  • Hold and Transfer calls to other stations within your office telephone system
  • Access your office voicemail

 

Automatic Call Distribution (ACD) efficiently routes callers based on pre-established criteria. ACD works well for customers who require assistance from a specific type of individual or department at the earliest opportunity. When all agents are busy assisting callers, the outside party can listen to periodic announcement messages while waiting for an agent to become available. Callers can also overflow to another destination so that outside callers are not left waiting on hold for an extended period of time,

 

Contact Center Software allows up to two supervisors to monitor the real-time activity of the system’s ACD, such as Agent State and ACD Queue Status, from their PCs. They can also run ACD/Contact Center activity reports, such as Agent Call Summary, Abandoned Calls, etc.

 

If you’d like to learn more about the NEC SL2100, please visit our NEC Partnership page or give us a call at 1.866.9 TELTEK.

 

Teltek’s Nebulosity Voice Cloud PBX

November 8th, 2017

teltek

Teltek’s new Hosted IP PBX has a comprehensive range of features to help push your business to a higher level of efficiency. The Nebulosity Voice Cloud PBX has a lot to offer businesses in every industry. Whether you have hundreds of company phones or your employees use their own mobile phones at their home offices, the Nebulosity Voice Cloud PBX can work for you.

Teltek’s Hosted IP PBX 101 

Our Nebulosity Voice Cloud PBX is a cloud-based VoIP (Voice over Internet Protocol) phone service that allows for quick and easy:

  • Voice calling
  • Videoconferencing
  • Screen sharing
  • Detail reports
  • Instant messaging
  • Collaboration between end users in multiple locations

This VoIP system can work in offices of any size, from a few home offices to large office buildings. All of your services including data, voice and video will be available in the cloud, removing the need for cables and complicated equipment.

Bring Your Own Device (BYOD) 

BYOD technology allows your workers to use the Hosted IP PBX system from any location. They can use their own tablets, laptops, mobile phones, computers or traditional phones to communicate with others in your system. BYOD allows the feel and look of a professional commercial phone system with unparalleled convenience. You can also use company-provided devices with Nebulosity.

Online Training 

Teltek provides you and your employees with a wide variety of online training videos so that everyone can learn the Nebulosity system whether they are in your office or working from states away.

Upgrade and Simplify Your VoIP System 

Teltek has innovative solutions for businesses of every size. If you are ready to explore Teltek’s Nebulosity Voice Cloud PBX and see how it can benefit your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why You Should Outsource Your Technology Expense Management

November 6th, 2017

investing in technologyManaging your technology expenses can be overwhelming, but it’s essential task in order to ensure the efficiency of the equipment and services you have and the money you spend on them.

 

Technology Expense Management (TEM) is the oversight and management of technology spending. It allows companies of all sizes to control costs and optimize their communications and IT budgets. Many companies waste resources and overspend on technology. TEM is a proven and efficient way to identify these overspending patterns, reduce waste and find ways to save money in the future.

 

This is achieved by managing:

 

  1. Contracts
  2. Invoices
  3. Payments
  4. Equipment

 

If you have an interest in TEM, but don’t have the time, outsourcing to Teltek is the solution!

 

A benefit of outsourcing your TEM is that it allows you to streamline operations. It takes a lot of time and resources to process and analyze invoices, validate and dispute charges, recover funds, manage the inventory and order new services and equipment. By outsourcing your expense management, you enhance productivity, reduce demands on your employees and have more time to focus on running your business.

 

An important step in the TEM process is evaluating equipment, which is part of Teltek’s Technology Expense Assessment. This process can uncover devices that are outdated, broken or unused. These items can then be donated, repurposed, recycled or destroyed. The services retained to support these devices can be eliminated, which saves even more money.

 

Outsourced TEM can also facilitate your strategic financial planning. A TEM plan will analyze your communications and IT spending, improve reporting and accountability and provide a strategy to ensure more efficient future spending, which can be used to make better budget-planning decisions. Teltek can guide you through this process and help you gather the information you will need for a thorough assessment.

 

Are you ready to start saving some money and operating more efficiently? Call us today at 1-866-9-TELTEK or 410-552-6580 to schedule your FREE technology expense assessment.

 

Could E-Rate Benefit Your Campus?

October 20th, 2017

tech

If you work in a school or library, there’s a good chance that you are already taking advantage of E-Rate. E-Rate, or the Schools and Libraries Program, is a federally-mandated program to make IT and telecommunications services less expensive for schools and libraries. Since 1997, E-Rate has been connecting these institutions to discounted internet, intranet and telecommunications services.

How Does the E-Rate Program Benefit Schools and Libraries? 

If you are deemed eligible, you can receive discounts on category one services:

  • Telecommunications
  • Telecommunications services
  • Internet (T1, PRI, fiber and/or Ethernet)

You will also receive discounts on category two services:

  • Internal IT connections
  • Internal broadband services
  • Maintenance

Depending on your surrounding community, the discount might range from 20-90%. Areas with higher poverty and less access to information technology typically receive a higher discount, but the program is never free.

How Do You Enroll in E-Rate? 

Your school or library should first submit a request for competitive bids for the E-Rate services you are interested in to the USAC. Your request will be posted on their website for vendors to view. Next, the vendors will submit bids to you for the service or equipment that you need. You can choose your vendor(s) and then submit an E-Rate application to the USAC. This application should list all of the things you want to purchase and their associated costs. If you qualify for coverage with E-Rate, the USAC will issue you a funding commitment.

E-Rate from Teltek 

Teltek is a registered E-Rate vendor (SPIN number 830717), and we enjoy working with schools and libraries to strengthen their infrastructure and better meet the needs of patrons and the community.

On-Premise and Hosted Phone Systems

October 19th, 2017

 

Both on-premise and hosted (cloud/VoIP) phone systems are dependable and effective communication solutions and each system has its own set of advantages and drawbacks. Which system to choose depends on the features that would be most beneficial to your company.

 

On-Premise Phone Systems

An on-premise phone system is a physical system that is owned or leased by the company that is using it. The server is located on-site in an equipment room or phone closet and the company is responsible for the upgrades, maintenance and expansion of the system. Even with an in-house IT/technology department to assist in managing the system, most companies still require some level of support from a Value Added Reseller (VAR), like Teltek for ongoing support and maintenance.

 

Hosted Phone Systems

A hosted phone system is a cloud-based, virtual phone system where the server is located outside of the client’s premise (office). The only hardware required to be on-site at the company is a “VoIP Ready” computer network (Business-grade firewall, Layer 3 Power over Ethernet Switches, battery backup and adequate/reliable internet bandwidth) as well as physical IP phones or Softphones (a software phone application loaded onto computers). Hosted phone systems are usually located in one or more data center(s) and the phones at the company’s location(s) are connected to the virtual phone system via the internet. The hosted provider is responsible for housing/maintaining the core phone system, providing phone service (including managing the client’s phone numbers) and typically, providing ongoing support (client’s moves, adds and changes).

 

Costs

Establishing an on-premise phone system requires you to purchase phones and a server/KSU. With an on-premise phone system, you will have a larger upfront cost because you are buying the equipment, licensing and paying for more-involved installation costs. You will also need to factor in the cost of phone service (analog POTS Lines, PRI or SIP Trunks) which can be procured from one of many companies such as Verizon, Comcast, Teltek, etc. Additionally, you will need to account for ongoing maintenance, hardware replacement and upgrade costs (typically covered under some form of a maintenance agreement supplied by either the manufacturer or the company that sold/implemented the system for you.

For a hosted phone system, you will have the option to either purchase the IP phones or rent them. You should also consider budgeting for some Local Area Network (LAN) upgrades and possibly an increase in internet speeds and/or a redundant Internet Service Provider (ISP). Although start-up costs are lower with a cloud-based phone system, there will also be a monthly expense to account for. Depending on the size of your business and requirements, the overall cost may work out to be more or less expensive than a premise phone system; we recommend calculating all costs over a 5-year period as that is the anticipated lifecycle of a premise phone system before a major upgrade is required.

 

Here is a breakdown of initial investment and ongoing costs associated with each option:

 

On-Premise PBX Costs:

  • Higher initial equipment and set-up costs
  • Potentially higher maintenance costs
  • Potentially lower monthly cost after expenses are covered (based on size, access to affordable bandwidth and feature/functionality requirements)
  • Consider costs associated with a hardware refresh every 5-7 years

 

Hosted PBX Costs:

  • Lower initial equipment and set-up costs
  • No/low maintenance costs
  • Low monthly cost (based on size, access to affordable bandwidth and feature/functionality requirements)

 

Other factors to consider:

  • On-premise systems can be easy to use and manage in most cases, but are less flexible and more costly to scale as your company evolves.
  • On-premise systems have more flexible cabling options if you are in an older building and do not have Ethernet (CAT-5e/CAT-6) cabling installed.
  • If your phone system requires advanced Unified Communications features and complex integrations you may find a cloud system to be easier to deploy and manage.
  • Companies that employ mobile workers or have multiple locations would probably appreciate a hosted system since it’s easily scalable and includes many phone features at no extra charge.
  • Businesses that do not have access to reliable and affordable bandwidth or have inadequate computer networks (outdated cabling, multiple network switches to extend service to various parts of the building, etc.) may find a premise system to be more affordable and accommodating to their needs.

 

Determining which system is better for your company depends on your specific location, communication requirements and budget.

 

Unlike many telephone companies, Teltek does not have a “one-size fits all” business model or mentality. Our goal is to educate our customers on the pros and cons of each solution and help them make an educated business decision for their individual needs. Too often our customers report hearing something like the following from other telephone companies: “VoIP or Premise is the best solution and you don’t want to go with the other one because…” when it turns out the reason they are positioning it that way is because they only offer one of the two options and want to make a sale. We also see a lot of competitor companies not properly educating prospective clients on the importance of having adequate internet for cloud systems and testing local area networks to ensure they are VoIP ready.

 

As stated above, we strongly believe the best way to approach this decision is to:

  1. Evaluate your current internet connection cost, reliability and ability to support the overhead of VOIP
  2. Evaluate your internal computer network for its ability to support VoIP (a free Teltek VoIP Test can be found here: http://www.myteltek.com/comm_portal.php)
  3. Talk to suppliers that offer both VoIP and on-premise options and educate yourself
  4. Create an analysis calculating all costs over a 5-year period (be sure to include lease costs, maintenance costs, cost of upgrades to internet connection, etc., cabling required for network upgrades/modifications, etc.)

 

If you’re still not sure which system would best suit your needs, give Teltek a call at 1-866-9-TELTEK or 410-552-6580. We’ll be happy to talk with you, evaluate your situation and help you make the right decision.

 

Partner With Teltek for Technology Support and Supplier Diversity

October 19th, 2017

circle-312343_640

Are you a government agency looking to partner with a qualified and reputable technology company that can help you fulfill a minority participation or supplier diversity requirement? Teltek is the company you’ve been searching for!

 

Teltek has achieved the following socio-economic statuses:

  • Woman Owned Small Business (WOSB)
  • Economically Disadvantaged Woman Owned Small Business (EDWOSB)
  • MDOT Minority Business Enterprise (MBE)
  • Disadvantaged Business Enterprise (DBE)
  • Small Business Enterprise (SBE)
  • Small Business Reserve (SBR)

 

Founded in 1996, Teltek is a privately-held business located in Maryland. Employing certified telecommunications technicians, network engineers and project managers, we provide turn-key technology solutions including telephone systems, structuralized low voltage cabling, network engineering, internet brokerage services, project management and managed print.

 

Teltek is a registered Competitive Local Exchange Carrier (CLEC), Certified Avaya SME Expert Business Partner, NEC Dealer and Microsoft Partner. Our roots in the telecommunications industry date back to 1964 and we are dedicated to providing quality products and services with a reliable, innovative and customer-centric approach.

 

A few of our core competencies include:

 

Need to know more? Please visit our Government Contracting page and view our Capabilities Statement or give us a call at 1-866-9-TELTEK.

 

 

Protect and Support Your Avaya IP Office System With IPOSS

October 17th, 2017

Avaya IP Office Release 9.1

As a Certified Avaya SME Expert Business Partner, the Teltek team is well-versed in all aspects of Avaya products, including installation and service. A few weeks ago, we provided an overview of Avaya IP Office release 10.1. Today we want you to know about a service you should consider to optimize and protect your Avaya Investment.

 

IP Office Support Services (IPOSS) is a comprehensive and customizable solution available to customers with Avaya IP Office systems that are release 8.1 or higher. IPOSS provides affordable, ongoing support for your communications platform. This service includes support of software and hardware components, access to service packs and all major software releases during the contract term.

 

Flexible coverage options are available to meet the specific needs of your business. Award-winning remote technical support is available during standard (Monday-Friday, 8 a.m. – 5 p.m.) business hours or 24x7x365.

 

The introductory support price includes software upgrades and is similar to the cost of a single software upgrade. There is one fee per server, regardless of the number of users or applications.

 

IPOSS is available through Avaya Authorized Partners, like Teltek. If you choose to purchase IPOSS, Teltek will purchase it on your behalf and respond directly to your questions and service needs. As a single-source company that provides one-call technology consulting & support for small to mid-sized businesses in Maryland, Washington, DC, Virginia and Pennsylvania, Teltek is your local Avaya connection.

 

The Basic Version of IPOSS includes:

  • Remote technical support for both software and hardware during standard (Monday-Friday, 8 a.m. – 5 p.m.) business hours
  • Access to major software upgrades to keep your systems current and to increase functionality
  • Access to minor software releases, service packs and software and firmware updates
  • Access to the Avaya support site tools and intellectual property
  • Enhanced remote connectivity through SSL-VPN for increased security and faster resolution
  • Availability of coverage in 1, 3 or 5-year prepaid terms
  • Low total cost of ownership
  • Competitively priced support

 

Additional Value Options include:

  • Anytime/any day remote support (24x7x365)
  • Advanced Parts Replacement – next business day for critical components
  • Advanced Parts with On-Site support – next business day

 

If you would like to learn more or are ready to optimize your Avaya IP Office system with IPOSS, Call Teltek today at 1-866-9-TELTEK or 410-552-6580.