Protecting Your Business from Cyber Security Issues During the Holidays

October 17th, 2018

cyber security

While the holidays are referred to as “the most wonderful time of the year,” they are also known for being prime time for cyber security issues. Since consumers are focused on the bustle of the season and business owners are busy working hard meeting customer demand, cyber security often falls by the wayside.

The Rise of Holiday Hacking

A 2017 study found that financial malware correlated with cyber security breaches increased almost 25% during the holiday season. Over the course of the 2016 holiday season, cyber thieves used about 30 types of banking Trojans that contributed to a whopping $6.9 billion in online payment frauds. With cyber security risks growing every year, every business owner should take steps to protect their business and customers during the holidays.

The Most Common Holiday Attacks

The most common threats during the holiday season include:

  • Phishing campaigns, where you will receive emails disguised as authentic communications from vendors or customers looking to capture passwords and personal information or install dangerous software on your system
  • Skimmers placed on your POS terminals that will read the card number and pin code when customers pay with a credit or debit card
  • DDoS, or distributed denial of service, attacks, where a hacker will try to make your website unavailable to customers by disrupting the services of the host connected to the internet. While this type of attack might not compromise any personal or sensitive information, downtime on your website could cost you thousands in sales over the holiday season

Preparing for Cyber Security Attacks Around the Holidays

  • Schedule a check-up with Teltek to make sure that your current IT systems are secure and properly backing everything up. Now is the time to install patches, update security systems and schedule regular back-ups, because you won’t have time to do so soon!
  • Continuously monitor your business with security systems to make sure that nothing is off. With Teltek’s support, you can have your back end monitored around the clock for attempted breaches or DDoS attacks.
  • Never leave anything to chance. Don’t try to protect your business and customers from data breaches and cyber security attacks alone.

Partner with Teltek for Cyber Security Protection

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Thanks to our Total Care Assurance Guarantee, we have a loyal and thriving customer base. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

3 Reasons Why You Should Choose Cloud PBX Services from Teltek

October 10th, 2018

Cloud PBX

Are you still searching for the right telephone and voice solution for your business? Teltek’s Nebulosity Voice Cloud PBX services are an affordable, versatile and scalable way to give your employees and customers the best experience possible backed up by excellent customer service.

Cloud Is the Future and the Present

It’s easy to think that cloud services are still the new kid on the block, but cloud services are no longer something reserved for early adopters. Instead, businesses of every size are using the cloud to communicate rapidly and cost-effectively. If you don’t use the cloud now, you are already being left behind. Our Cloud PBX offers a variety of intuitive communication methods and reliability that will keep your employees connected all day long.

Versatility

Our VoIP PBX solution lets your workers do everything that they need to do, including:

  • Placing voice calls
  • Making video calls
  • Sharing screens
  • Messaging other workers
  • Collaborating more easily
  • Using devices to work from home, from a co-working space or from anywhere else
  • The ability to bring your own device for employees, so you do not need to invest a great deal into purchasing devices upfront

Scalability

As a small business hoping to grow bigger, scalability is essential. Unlike bigger businesses that might have more established plans for growth and current needs, smaller companies need the option for scalability throughout the year. Whether it’s more volume around the holidays or a sudden increase in call volume after one of your products is featured in a media outlet, our Nebulosity Voice Cloud PBX solutions can expand and contract right with you.

Featured Product: Cloud PBX

Teltek’s Voice Cloud PBX solution is a cutting-edge, cloud-based Voice over Internet Protocol (VoIP) system that will change your business forever. Our Cloud PBX is designed to be scalable and versatile for offices of every size, and it lets your workers communicate quickly and easily. Our PBX solution is also highly cost-effective so that you don’t need to rule out a superior product due to a hefty price tag. If you are ready for a flexible voice cloud solution that can meet your needs now and in the future, schedule an appointment to talk with Teltek today.

Talk to Our Team Today

Teltek is a leader in IT services thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek, contact us today for a free 15-minute conference call at 1-866-9-TELTEK or 410-552-6580.

The Value of Avaya Call Reporting for Avaya IP Office

October 3rd, 2018

Office-Relocating

With so many calls going in and out of your business every day, it’s important to monitor them and understand the outcome of every call. Avaya IP Office has a unique feature, Avaya Call Reporting, that makes it easier than ever to manage your telecommunication system and business. From in-depth, customizable reports to agent dashboards, Avaya Call Reporting makes Avaya IP Office a better fit for every business with a high volume of calls or call center.

Reporting

Avaya Call Reporting offers over 50 standard reports and the option to create custom reports. These reports follow calls from start to finish so that you can access a great deal of information about every inbound, outbound and internal call at your business. Custom reports are perfect for businesses who have unique metrics to measure, and they can quickly be branded and tailored to match exactly what your business needs.

Agent Dashboards

Each of your custom service agents or employees can access an agent dashboard. This proprietary feature allows for high productivity and visibility. There are many different widgets within the dashboard that help employees to add value to each call and stay on track. These dashboards can also easily integrate with other CRMs like Salesforce.

Recording Library

The recording library in Avaya Call Reporting can be integrated with Avaya IP Office Voicemail Pro to improve reporting and help with assessing call quality. You can evaluate your employees and listen to specific calls. This is very helpful when following up on customer complaints or monitoring employee performance. All of the retention policies can be customized to meet your needs so that your business can determine how long calls are kept and where they are stored.

The Avaya Call Reporting Reports

Some of the standard reports included in this amazing add-on to the Avaya IP Office suite include:

  • Calls by Account Code
  • Agent Calls & Summary (Inbound, Outbound, etc.)
  • Calls by Call Direction
  • Call Cost & Summary
  • Calls by Caller ID
  • Calls by External Summary
  • Group Summary
  • Lists of Calls (Inbound, Outbound, External Party, Caller ID, etc.)
  • Local Number Inbound Calls
  • Trunk Usage
  • Tag Summary

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

The Basics of Managed Print Services

September 26th, 2018

managed print service

Does it feel like your copy machine always runs out of toner right before your Monday morning staff meeting and the supply closet is empty? Do you spend more time searching for an extra ream of copy paper than making copies? Managed print services are the perfect solution for busy offices who have more important things to do than worry about overseeing printing and copying supplies.

Managed Print Services 101

Managed print services start with completing a thorough assessment of your office’s current printing and copying equipment and your needs. A specialist will also assess the historic print volume and any hardware that you would like to keep. Teltek will then use our expertise to prepare a print analysis and managed print services proposal. The report will show you your current cost-per-page and what the cost-per-page would be for a managed solution. Many of our customers are shocked to see how much leaving printing and copying management to us can save them.

Update Your Print Technology At No Extra Cost

One of the biggest benefits that our managed print services customers receive is the ability to upgrade existing copying and printing hardware at no additional out-of-pocket expense. Teltek’s managed printing experts can utilize some or all of what you already own, updated outdated equipment or access supplier-owned hardware without an additional capital investment. Managed print services also include regular maintenance on your printers and copiers to prevent repairs from draining your pockets.

What Does the Service Include?

If you choose to partner with Teltek for your managed print services, you will have access to a number of benefits including:

  • One monthly price and one monthly invoice
  • Remote monitoring
  • On-site and remote support, including optional trainings
  • A single vendor to call when you need help or need to discuss an uptick or downturn in anticipated volume
  • Paying only for the pages that you print
  • Not needing to keep a great deal of toner, parts and paper on hand
  • The ability to either use your own hardware or use supplier-owned hardware without needing to make an additional investment
  • Access to the best brands in the industry including Kyocera, Konica Minolta, Lexmark, Xerox and Panasonic

Explore Managed Print Services with Teltek

Teltek is a leader in managed print services for businesses of every size. If you are ready for a better way to manage your copying and printing and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

How Avaya IP Office Can Accelerate Your Cloud Communications Journey

September 19th, 2018

Avaya IP Office

Cloud communications are a priority for many businesses, but with so many other things going on it can be hard to find time to devote to researching and implementing cloud technologies. By 2020, almost 80% of small and midsize businesses will be cloud-adapted. Are you worried that you won’t be one of them? Avaya IP Office can make it easier to bring your business up to speed and accelerate your cloud communications journey.

The Challenges of Converting to Cloud Communications

Many small businesses have small IT budgets and not much capital to invest in transitioning to the cloud. That means that you can’t afford to get things wrong the first time! By utilizing a proven system like Avaya IP Office and a trustworthy experienced partner like Teltek, you can stretch your budget further and get you the great results that you need.

There are many additional challenges involved in converting to the cloud, including a greater need for scalability depending on your application usage. It can be hard to find the right balance between the equipment that you own and the equipment you need today and tomorrow. Avaya IP Office is designed with budget and scalability in mind, so it is easy to access what you need and adjust in the future.

The Benefits of Cloud Communications

While the challenges do exist, the benefits far outweigh them. If you partner with Teltek and utilize Avaya IP Office, you can benefit from:

  • A predictable expense method of communication, where you only need to pay for what you use
  • A system with cutting-edge technology including features like real-time monitoring, analytics and a central management hub
  • More time for your staff to focus on non-IT related things, like running your business
  • A versatile and flexible model that can expand or contract alongside your business
  • The ability to reuse IP, digital, analog and cordless devices
  • Flexibility for remote workers and businesses with multiple locations

The choice is clear. Avaya IP Office offers unparalleled cloud flexibility for businesses of every size, including yours!

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

The Biggest Myths About Cloud Computing for Business

September 12th, 2018

Cloud Computing

Unless you’ve been living in a basement copy room, there’s a good chance that you’ve heard plenty about cloud computing for business over the past decade. And, just like many other online tools that have gained popularity over that time period, there are plenty of myths swirling around. Today, we are busting the biggest myths about cloud computing for business.

Myth: The Cloud Is Only Good for Saving Money

Some business owners mistakenly believe that cloud computing is only good for cutting down on costs. However, there are plenty of other reasons why cloud migration is ideal for most businesses. A 2014 survey found that cost savings made up less than 15% of the reasons why companies decided to switch to cloud computing for business. 

Myth: The Cloud Isn’t Secure

Security risks that are present in cloud computing for business are the same that any traditional technology solution faces. However, many businesses have much greater protection when using the cloud because the cloud provider takes steps to secure the data. Many small business owners greatly underestimate security needs and, if left to their own devices, would not do a sufficient job of securing digital data like cloud providers can. 

Myth: Cloud Migration Is Too Time-Consuming

Cloud migration is easier than ever before! It used to be tricky to move data and files from company servers to a central cloud location, but thanks to advances in technology it doesn’t take long at all. When you partner with an experienced cloud computing company like Teltek, the migration process will be as smooth and seamless as possible. 

Myth: You’ll Lose Control

Some small business owners worry about cloud computing for business because they view the cloud as taking away control. While it is a fact that you won’t have control over the servers that your data is stored on, that is a great thing in reality. Switching to the cloud gives you greater amounts of agility and speed, in addition to affording you greater protection from external threats. Thanks to high-quality cloud servers, you will also be able to increase productivity and get more done with the same amount of time.

Explore Cloud Computing for Business with Teltek

Teltek is a leader in cloud computing services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

The Value of Telecommunications Consulting

September 5th, 2018

telecommunications consulting

How thought out is your telecommunications strategy? Whenever you’re considering investing in a new communications solution or changing the way you do things now, it’s important to do so with expert help. Teltek has decades of experience in telecommunications consulting, and we can assist your business if you’re starting from scratch or looking to maximize productivity and minimize spending.

Why Should You Hire a Consultant?

Telecommunications consulting is the best way to determine if you’re getting the right price for the right telecommunications system. Could you benefit from different services or another package? Are you overpaying for a package that currently under-delivers? A telecommunications consultant can audit your current infrastructure, find areas for improvement and make concrete suggestions.

A skilled consultant also has a wealth of experience with the acquisitions process. It can be hard to go about getting bids from qualified providers if you don’t know where to start. A telecom consultant can take care of proposal creation, distribution, bidding and administration so that you don’t need to worry about what’s going on behind the scenes.

A consultant is also an invaluable ally during the contract negotiation process. Your consultant knows industry terminology, pricing and service standards better than anyone else, so having a consultant by your side is like bringing an interpreter with you to a negotiation in a foreign language. You can’t get the best deal if you don’t understand the terminology!

Our Consulting Process

We start by sending one of our certified engineers to complete an on-site inspection. Our engineer will complete a thorough inspection and analysis of your needs. We also take into consideration environmental factors and preferences. Once we have gathered as much information as we can about your current telecommunications system, we will complete a Request for Proposals (RFP) and allow bids.

Every response to your business’s RFP will be analyzed to take into account all of the following and more:

  • Features
  • Benefits
  • Warranties and service plans
  • Complexity of the solution
  • Ease of use
  • Serviceability
  • Maintenance requirements
  • Payment options
  • Integration capabilities
  • Inclusiveness of proposal
  • Strength of brand
  • Interconnect
  • Price

All potential RFP candidates that seem like a good fit will be interviewed by our team and your team so that you can make the most informed decision possible. Once you choose your preferred vendor, we can manage the implementation process through our project management services.

Partner with Teltek for Expert Telecommunications Consulting

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

4 Signs You Should Rethink Your Telecom Strategy

August 22nd, 2018

telecom

As a business owner, your telecommunications strategy is never written in stone. Your business will naturally expand and contract in accordance with industry changes, which means that your telecommunications strategy will also need to be agile. If it’s been a while since you’ve reassessed your telecom needs and spending, there are several signs to look for to determine whether you’re in need of a change.

You Can’t Communicate Easily

The right telecommunications solution will allow for a variety of communication types, including voice calls, video calls, screen sharing, detailed reporting, instant messaging and collaboration between employees in different parts of the country. Teltek’s Nebulosity Voice Cloud PBX offers all of those communication methods and more to keep your employees connected around the clock.

You Can’t Use the Cloud

Cloud services are no longer something that only tech-savvy companies use. Instead, all businesses should be on board. Cloud computing puts information online so that you and your employees can access that information from any internet-connected device at any place or time. If you cannot take advantage of the versatility that the cloud offers you currently, it’s time to rethink your current telecom strategy.

You’re Stuck Using the Same Equipment

Bring-your-own-device (BYOD) technology is the new standard in telecommunications. Our Nebulosity Voice Cloud PBX solution is designed for BYOD offices so that your employees can bring their own laptops, tablets, cell phones, computers and VoIP phones to keep in touch. BYOD cuts costs on your end, as you don’t need to worry about purchasing a great deal of new equipment.

You Can’t Get Training On-Demand

Are the only trainings for your current system on CDs stashed somewhere in your office or only available in live seminars? Teltek offers our partners a suite of online, on-demand training videos so that you and your employees can learn the Nebulosity system from anywhere in the world. Instead of forcing you to meet us where we are, we go above and beyond to meet you where you are.

Rethink Your Telecom Strategy with Teltek

Thanks to our Total Care Assurance Guarantee, we have grown to be a leader in IT services. Our unique approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek, contact us today for a free 15-minute conference call at 1-866-9-TELTEK or 410-552-6580.

The Amazing Benefits of Avaya IP Office

August 15th, 2018

Avaya IP Office

Avaya IP Office has continued to grow in popularity over time thanks to its versatility, scalability and affordability. This platform is customized for small and medium-sized businesses who have big communication needs and small budgets. Avaya IP Office can work with a variety of telephones and electronic devices and be easily adapted to your office and situation. When you choose IP Office, you, your customers and everyone you work with will benefit.

Avaya IP Office 101

Avaya IP Office is a telecommunications solution that can work for businesses with 5 users or 3,000 users at one site or multiple locations. This innovative system is optimized for mobile use so that your employees can collaborate from anywhere in the world at any time and on any device. Just like with every Avaya IP Office solution, you will get it delivered with unparalleled support from Avaya and Teltek.

A Better Customer Experience

Customer experience is a growing priority for brands, as they realize that small things add up to major purchasing decisions over the course of a customer relationship. Did you know that 86% of customers will pay a premium for a better customer experience? Even more important—it’s projected that by 2020, customer experience will matter more than price and product features as the differentiator in purchasing decisions. By using a communication system optimized for customers and employees, you can keep everyone happy and attract and retain your customers. Calls will go to the right employee, wherever they are located, every time.

Let Employees Do More

Staying connected when you have a large number of employees, remote employees or satellite locations can be tricky. Avaya IP Office can quickly and easily combine employees at a variety of locations to increase productivity and make communicating intuitive. When you use Avaya’s system, employees can also utilize personal phones as an extension of an office phone for greater availability.

A Wide Variety of Supported Devices

Do you wish there was a way to scale and utilize a new communication solution without needing to invest tens of thousands into new hardware? Avaya IP office supports a wide variety of communication devices including:

  • Analog phones
  • Digital phones
  • IP phones
  • Softphones
  • Mobile phones
  • Analog and digital cordless phones
  • Calls via Wi-Fi, 3G and 4G data networks

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

How to Improve Your Small Business Cybersecurity

August 8th, 2018

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A whopping 87% of small business owners do not think that their small business is at risk of having a cybersecurity breach. However, half of small businesses will experience a cyber-attack. Small businesses are appealing to hackers, who know that security measures will be looser and more data can be gleaned. Protecting your business and customer data is more critical than ever, so now is the time to invest in adequate cybersecurity measures.

Train Your Employees

Your employees are your front line defense against cybersecurity issues. When creating a network safety plan for your business with help from the experts at Teltek, you should also include policies and best practices that your employees will follow. Procedures for securing customer, employee and vendor information safe should all be clear and easy to understand. You should also outline what should be done in the event of a breach. Employees should also know the importance of strong passwords and be utilizing two-factor authentication. A little extra time can mean the difference between a breach and staying secure.

Update Computers Regularly

If you have managed IT services, Teltek can take care of performing regular updates. However, you should still regularly check to see if there are software or security updates available for all desktops, mobile devices, tablets and laptops at your business. Browsers should also be kept up to date. Any software on your computer will need to be updated, but cloud software should be regularly updated anyways.

Secure Your WiFi

WiFi is one of the most significant vulnerabilities that most small businesses have. If you do not secure your WiFi, people outside of your business or even next door could access your company and customer data. When your WiFi is set up, make sure that it is secure and that employees do not know the password. If you do want to offer your customers free WiFi, you should set up a completely separate network with different permissions.

Cybersecurity Solutions from Teltek

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Thanks to our Total Care Assurance Guarantee, we have a loyal and thriving customer base. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.