Ransomware is Still a Top Cyber Security Threat

April 25th, 2018

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Verizon released the 2018 Data Breach Investigations Report (DBIR) and the eye-opening news that ransomware remains the most common type of malware. Ransomware is found in almost 40% of malware-related data breaches, up from only 20% last year. Ransomware attacks are also moving from superficial targets to mission-critical systems to inflict more damage and elicit bigger ransoms.

Evolving Threats

The latest DBIR also noticed a change in how attacks like phishing and financial pretexting are being carried out. Sophisticated cyber attackers are targeting Human Resources departments to get employee tax, wage and personal information. Criminals are then using the information for tax fraud and diverting tax rebates. The escalation in severity and sophistication of ransomware threats is concerning for businesses of every size.

The Biggest Weak Point

The human factor is still the biggest weak point in most business security systems. 98% of social ransomware incidents were financial pretexting and fishing. In 93% of all security breaches detailed in the DBIR, email was the primary entry point. Businesses are over three times as likely to be breached by a social attack (the result of an employee) than by a vulnerability in the security system. It’s also important to remember that it only takes a single employee or single vulnerability to have your entire business held hostage by ransomware.

Protecting Your Business from Ransomware

  • Choose a trusted security provider like Teltek to install and maintain the systems that protect your most important information.
  • Invest in proactive monitoring to spot any vulnerabilities or potential problems before exploitation occurs.
  • Train your employees in how to spot warning signs of phishing attempts and cyber attacks. What should an employee do if a suspicious email arrives? Who should be notified?
  • Keep sensitive and personal information on a need to know basis, so that only employees that need access have it.
  • Patch systems rapidly and install updates right away, or use a managed services provider to do so on your behalf.
  • Encrypt all sensitive and mission-critical data.
  • Use two-factor authentication for email and other important apps.
  • Utilize physical security measures to guard your workplace.

Ransomware Prevention by Teltek

Teltek is a leader in digital security systems designed to protect your business from ransomware and other malware attacks. If you are ready to learn more about Teltek and our security solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why Is Avaya IP Office Such a Powerful Tool for Small and Mid-Sized Businesses?

April 18th, 2018

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The Avaya IP Office platform is a powerful and intuitive communication solution designed for small and mid-sized businesses.  From businesses with 50 employees to businesses with 1,000 employees, Avaya IP Office offers versatile solutions that work with a variety of telephone devices and rapidly scale up or down to meet your needs. Why is Avaya IP Office perfect for your business?

Improved Customer and Employee Experience

The customer experience matters. According to a study by Gartner, almost 90% of companies expect to compete solely on the basis of customer experience. While the customer experience is essential, the employee experience is also vital to the short-term and long-term success of your company. Avaya IP Office is designed based on decades of call center experience and research. It’s simple for customers to receive the help that they are seeking, and it’s even easier for employees to give them the answers they are looking for in a professional manner. IP Office allows calls to quickly reach the right employee, whether they are in your office or remote.

Boost Employee Productivity

Keeping employees in touch is essential, especially if some of your workers are remote. Avaya IP Office allows employees to stay in touch using a single number and to work from anywhere in the country with the same telephone features that they would access from a cubicle. IP Office also enables employees to utilize a personal mobile or home phone as an extension of the office phone.

Save Costs

When combined with the Total Care Assurance guarantee of Teltek, Avaya IP Office can save your business a tremendous amount of money. On average, Avaya IP Office has a 25% lower cost of ownership than comparable communication solutions. As a result of routing all calls through a single system, you will reduce cellular and long-distance phone charges from telecommuting employees. Avaya IP Office is the most cost-effective and scalable solution for small and mid-sized businesses like yours.

Avaya IP Office Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service. Thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Don’t Forget to Recycle Electronics During Spring Cleaning

April 11th, 2018

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Spring cleaning your office means finally throwing away the stack of toner boxes near the copy machine, shredding the records that you don’t need to keep and getting rid of the ancient monitors lining your IT closet shelves. But, wait a second, what should you do with those monitors? Your office should always recycle electronics instead of tossing them in the trash.

Why Should You Recycle Electronics?

When it comes to recycling plastic bottles and paper boxes, most offices will take the time to sort them and place them in the recycling bin. When it comes to less convenient items, like electronics, it’s tempting to place them in the dumpster with everything else. However, it’s actually more important to take the extra time to properly recycle electronics than every plastic bottle in the bin. Electronics are filled with toxic and environmentally-hazardous chemicals like lead and arsenic. By placing electronics into a landfill, these chemicals will leak into the surrounding area and ecosystem.

How Can Your Office Recycle Electronics?

During spring cleaning, make sure that you keep all technology and electronic items that you need to dispose of grouped together. Once you know what you need to get rid of, contact an experienced technology recycling service provider like Teltek. We can travel to your office location and collect all of your old electronics and take care of recycling them.

What Electronics Can You Recycle?

  • Desktop PCs
  • Laptops
  • Monitors
  • Tablets
  • Copy machines
  • Printers
  • TVs
  • A/V equipment
  • Telephone systems
  • Electronic devices
  • Anything containing a battery 

How Can Teltek Help with Your Spring Cleaning?

We are the preferred partner of numerous businesses who recycle electronics because we go above and beyond to make the hard process of recycling technology simple. We will collect our devices and complete a thorough and comprehensive process to permanently delete data, files and sensitive information from your devices.

If your old electronic equipment can be repurposed or reused, the Teltek team will make any necessary repairs and then donate the equipment to a local non-profit, charity or school. If your items are beyond repair, we will coordinate the recycling of each item in accordance with EPA regulations and local laws.

Get Spring Cleaning Done at Your Office with Teltek

Are you ready to clean out your closet full of ancient technology? If you have old and outdated electronics you aren’t using anymore, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Who’s the Best Phone System Provider in MD, DC, VA?

April 9th, 2018

With all the recent mergers, acquisitions and technology innovations in the telecommunications industry lately we have noticed two questions that come up more often than usual form our clients and prospective clients who are in the process of making large technology purchase:

 

  1. “I like the Teltek solution but we need to get another estimate for a [cloud PBX phone system, Avaya support, low voltage, cabling, IT support, telephone service, etc.] – who can you recommend for me to talk with”
  2. “Who is the best technology company for …”,

 

Confused Dog

Naturally, we believe we Teltek is the best provider for all our client’s technology needs! However, when these questions are asked we understand our clients and prospective clients are simply trying to educate themselves so they can make a solid business decision. Instead of getting frustrated by “referring our competitors” we embrace the fact that we have or have starting to build a trusted relationship with our clients! Since Teltek opened our doors in 1996 we have been committed to provided trusted advice and education to our customers. That said, below are a few other local companies in us to consider as you’re looking for a new phone system or other technology advisor.

Sure, there are also several large national VoIP providers like: Vonage, Comcast, Ring Central, 8X8, [insert thousands of others here] that have the same product offering. But, consider just a few of the benefits that a local company can offer you, most national providers cannot:

  • Face to face meetings
  • A knowledgeable and committed company to complete a thorough site assessment before you sign a contract?
  • A professional installation with someone local that can ensure that you understand how to use your new phone system not just screw it to the wall and set the phones on your desks
  • A local company representative on the other end of the line when you call with a billing question, for support or to report an internet outage

The feedback that we get all too often is that the “National” Hosted PBX Providers skip over “minor considerations” like accounting for proper cabling, a VoIP ready computer network, adequate and redundant internet bandwidth, faxes, door phones, overhead paging, etc., so we recommend that you trust a local provider and skip the headache. Here are some local providers in the Mid-Atlantic to get you started:

 

Baltimore and Metro Area: Towson, Timonium, Essex, Catonsville, Columbia, White Marsh, Glen Bernie, Westminster, Hunt Valley, Cockeysville, Owings Mills

  • Bennett Communications (Bencomm): Avaya, Shoretel and Cloud PBX
  • Chesapeake Telephone Systems: Intertel/Mitel, Toshiba and Cloud PBX
  • ACC Telecom: 3CX, Toshiba, ESI and Cloud PBX
  • McEnroe Voice and Data: Avaya, Star 2 Star, Toshiba, Intertel/Mitel
  • Maryland Telephone: Intertel/Mitel
  • Comstar Technologies: Shortel, Avaya, Cloud PBX
  • Global Telecom Brokers (GTB): Managed Hosted VoIP and CLEC Services

 

Washington, DC and Metro Area: Annapolis, Rockville, Gaithersburg, Silver Spring, Greenbelt and Laurel

  • Strategic Products and Services (SPS Communications): Avaya, Cisco, Microsoft
  • North American Communications Resources (NACR)/ Converged One: Avaya & Cisco
  • Carousel Industries: Avaya
  • Delta Intellicom: Avaya/Nortel
  • Clear Connection: Intertel/Mitel, Avaya, NEC, Tadiran, Cloud PBX

 Northern Virginia: Mclean, Alexandria, Arlington, Annandale, Ashburn , Burke, Centreville, Chantilly, Dulles

  • Centric Telecom: Toshiba, Cloud PBX
  • Comtech Systems: Zultys, NEC, Star 2 Star, Cloud PBX
  • E-Tel Systems: Avaya & Cloud PBX
  • Telnet: Zultys & Cloud PBX

 Western Maryland/West Virginia: Frederick, Hagerstown, Martinsburg, Charlestown, Williamsport, Winchester, VA

  • Glessner Technologies: ESI
  • Teleplus: Intertel/Mitel, Samsung, Zultys

 

 

 

 

This information is being provided for information purposes only and is not guaranteed to be free from errors or omissions.

Flexible PBX Solutions from Teltek

April 3rd, 2018

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Are you searching for an affordable and versatile solution for your business’s phone system? Private Branch Exchange networks are a flexible way to make internal and external calls from a single phone, using your preferred method of making phone calls. Teltek offers a variety of phone systems designed to meet the needs of any business.

PBX Solutions: The Basics

Private Branch Exchange (PBX) networks can be used by any size company or organization. PBX systems allow users to communicate within the company and with others outside of the company. Depending on your preference, your PBX system can use VoIP, ISDN or analog methods of making a call. PBX phone systems include the same great features as other business phones, like voicemail, interactive voice menus, call queues and call recording.

Why PBX Solutions from Teltek?

  • Teltek offers an unparalleled level of support to all of our customers. Help is just a phone call away. Beyond the support that we provide on a daily basis, we also make an effort to proactively identify problems and perform preventative maintenance to reduce the likelihood of your office needing urgent support.
  • Our PBX solutions are extremely cost-effective, particularly when contrasted with traditional phone and purchasing options. To meet the needs of small and mid-sized businesses, we offer numerous purchase options including purchasing outright, hosting, leasing, financing and managed voice services.
  • PBX solutions are the most scalable way to meet the voice needs of small businesses, as it is easy and affordable to add more lines or adjust the lines that you have.
  • Using our managed telephone services, you will have a single, reliable monthly bill. There will never be guesswork about how much you’ll owe or whether your phone provider is overcharging you. Instead, you will know what to expect and receive preferred rates thanks to Teltek’s established relationships with service providers.

PBX Solutions from Teltek

Teltek has innovative telephone and technology solutions for businesses of every size, budget and need. Contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

What Does Total Care Assurance Mean for Teltek Customers?

March 23rd, 2018

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Teltek has a proprietary method for satisfying the diverse range of needs that businesses have. After all, you don’t just need someone to help with proactively monitoring your network; you also need someone to make sure you aren’t overpaying on your phone bills. Our Total Care Assurance plan is our way of making sure you can enjoy total peace of mind as your business grows and your needs change.

What Services Are Included?

As the name implies, Total Care Assurance includes just about anything you can think of, all for a single fixed price per user.

Total Care Assurance includes:

  • Anti-virus, SPAM, spyware and malware protection
  • Bandwidth analysis
  • Email and exchange administration
  • Business software support
  • Monthly or quarterly on-site visits to evaluate technology implementation and complete maintenance
  • Negotiation, repairs and relocation with service providers
  • Telephone and VoIP system moves, additions and alterations
  • Proactive monitoring
  • Remote troubleshooting and IT support
  • Server and PC patching
  • Voice and data cabling repairs
  • Voicemail and call center administration

How Does the Process Work?

Total Care Assurance starts with an analysis of your current technology. Is what you have now working well for you, your staff and your future goals? What budget do you have? What pieces of technology could help your business to grow even more? Our consultants will take a comprehensive look at your business to identify how we can best help you. We will develop a schedule for preventative maintenance visits and assign you a single project manager who will be your point of contact. We never ask our customers to remember a long list of names. Instead, you will work with the same skilled IT project manager every time.

Once the goals have been defined and a plan has been created, our professionals will upgrade systems and software as needed. At this point, our ongoing support of your business will begin. If there are any hiccups along the way, we are always one call away.

Enjoy Total Care Assurance from Teltek

If you are ready to take your office hardware, software and maintenance to the next level, Total Care Assurance is perfect for you. For a low monthly rate, you will enjoy the top-notch service and responsive support that have earned us so many loyal customers over the years. Contact Teltek today for a free consultation and to learn more about how our services can help your business grow at 1-866-9-TELTEK or 410-552-6580.

Are Your Remote Employees a Security Risk?

March 21st, 2018

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Today’s workers are used to more flexibility than ever before, as many companies allow workers to be remote employees. There are many benefits to allowing workers to work from the comfort of home, including lower overhead costs and increased productivity. However, there are several downsides as well. One of the biggest risks of using remote employees is security. Here are some of the best ways to ensure that your remote workers don’t become a security risk.

Make a Plan

A data breach or sensitive data exposure can do permanent damage to your company’s reputation and bottom line. Even though that is the reality of the situation, many small and medium-sized businesses do not have any cybersecurity protocols. Work with your managed services provider, like Teltek, to develop a plan for security in the office and the home office. Employees should know the proper procedures for password creation, storing data, deleting data and alerting the proper people when they think that something went wrong. If you do not proactively tell employees what to do, they may make a mistake and keep it to themselves, leading to a huge vulnerability.

Keep Devices Separate

If you do have remote employees, you should encourage or require them to use company-issued computers, phones and tech devices for all work-related activities. It is much simpler to keep things secure when you own the equipment, and much more difficult to regulate activities on employee-owned tech. If your employees do use personal devices, make sure that they understand the importance of never transmitting sensitive information or discussing secret information over the phone. Data can be stolen and compromised easy on unsecured devices.

Require VPN Usage

Virtual Private Networks (VPNs) are designed to create a separate, secure internet connection. VPNs work by encrypting data and then hiding the IP address of the end user. Your remote employees could then work with sensitive or secret information and securely transmit it over the connection between the computer and your business. VPNs are a relatively inexpensive way to keep a business network secure without needing to invest in all new computers, tablets and mobile phones.

Protect Your Business from Remote Employee Security Risks

If you are curious about the best ways to keep your employee devices secure or how to set up VPNs for your employees, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

The Most Common VoIP Security Threats

March 14th, 2018

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Business owners are finally starting to understand the importance of investing in computer, network and VoIP security, but many are still hesitant to invest in measures to protect all three until something bad happens. A 2017 study found that the average cyber-attack on small businesses with fewer than 99 employees cost a whopping $36,000. With costs that high, you can’t afford to not invest in protecting your network and your VoIP system.

The Most Common VoIP Security Threats

  • SPIT (Spam Over Internet Telephony) is similar to spam emails that can be sent through compromised email accounts. Unlike spam emails, which are easy to identify and delete, SPIT calls are often time-wasters since they are hard to identify until the phone has been answered. Installing a robocall blocker can help, but SPIT calls often still slip through as a result of number spoofing. SPIT is growing rapidly, and now VoIP spam constitutes over 10% of all online spam.
  • Unencrypted traffic is a significant VoIP security threat since it allows for eavesdropping on your conversation. While traditional telephone lines are also unencrypted, VoIP phones are particularly at risk because they are directly connected to the internet. Many businesses with VoIP systems set up virtual private networks (VPNs) using an IT services provider to protect all VoIP traffic.
  • Hacking is always a risk for any device connected to the internet, and VoIP devices are no different. While the ability to use your phone number and voicemail from anywhere in the world using your mobile device or computer is convenient, it does not come without heightened risk. Your business should regularly change VoIP security passwords and PIN numbers and limit who has access to that information.
  • Hardware that is outdated is another common VoIP security threat. If you are still using older models of VoIP hardware like IP phones or analog telephone adapters, you could be putting yourself at risk. Newer telephones come with additional security features to protect you and your customers.

Protect Yourself from VoIP Security Threats with Teltek

Teltek partners with numerous commercial businesses to protect VoIP hardware and software from hackers, spammers and anyone with malicious intent. Our IT consulting services begin with an assessment of the existing hardware that you have and include recommendations for new VoIP devices that are more secure and able to meet your needs. Whether you’re looking for a way to integrate VoIP lines with your current telephones or seeking to upgrade your outdated system, Teltek can help you! If you are curious about how why VoIP security is so important for your business, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Managed Print Services 101

March 8th, 2018

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When you work in a busy office, you can’t afford to run out of ink mid-proposal or mid-invoice. Teltek’s managed print services are carefully customized to meet your specific printing and copying needs so that you never run out of the supplies or toner that you need.

The Evaluation Phase

The managed print process starts with a thorough assessment of your existing print equipment and print volume. One of Teltek’s managed print specialists will evaluate the historic volume of your printing and the condition of all existing print technology in your office. Then, we will complete a print analysis that shows your current cost-per-page and the potential cost-per-page you would pay by taking advantage of our managed print services. We will make several recommendations for updating your print equipment and streamlining printing processes at your office.

The Adaptation Phase

If you choose to take advantage of our managed print solutions, the adaptation phase will involve updating what your business currently has to meet your needs. If you have outdated or inefficient equipment, Teltek will recommend a simple solution, whether that means integrating what you already own, updating your equipment or replacing equipment with supplier-owned hardware.

Teltek will provide you with toners, drums and developers as you need them based on your usage. We will also provide skilled regular maintenance on all of your printing equipment so you will not need to worry about your equipment aging and becoming unusable. As your business grows, we will continually update and upgrade your print services to grow along with it.

The Benefits of Managed Print Services

When you choose Teltek for your managed print services, you will experience numerous benefits, including:

  • Flat rate monthly pricing that includes everything from toner to the copy machines themselves
  • Remote monitoring to accurately gauge your supply needs
  • On-site and remote support
  • A single monthly invoice that eliminates confusion and the need to communicate with multiple vendors
  • A payment plan that only charges you for pages that you print
  • The ability to use supplier-owned or existing hardware without investing additional capital
  • Access to leading manufacturers and brands including Kyocera, Konica Minolta, HP, Lexmark, Xerox and Panasonic

Managed Printing Services from Teltek

Teltek offers straightforward managed print solutions to customers in numerous industries. If you are ready to upgrade the way that you print every day and benefit from a simple solution, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

4 Signs Your Business Needs a New Security Camera System

February 26th, 2018

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Keeping your employees, inventory and customers safe often means installing an effective security camera system to monitor your property around the clock. If you currently have a security camera system but haven’t updated it since VHS tapes were the best way to store videos, it might be time to invest in some upgrades. Today we are discussing four signs that your business needs new security cameras.

Your Cameras Are Outdated

Video quality has come a long way over the course of the past five years. Today’s security cameras are designed to store recordings in the cloud, record high-definition video and resist tampering. Teltek offers modern security cameras with rapid frame rates, excellent recording quality and high-resolution stills that can be used for a variety of purposes in the event of an emergency.

You Changed Locations

If you have expanded your business or changed locations, you should not take your old security camera system along with you. Sensitive equipment can be damaged during a move, and security systems are never one-size-fits-all. Cameras that covered your last property perfectly will now have blind spots and vulnerabilities that were not previously there. You should always ask a trained security technician to assess any new locations for camera needs before assuming the old system will do the trick.

Your Business Has Changed

Camera systems should grow with your business as it changes. If you have changed your products or services, hired numerous new employees or altered the layout of your office, you should consider adding more cameras or experimenting with a new configuration. Every property alteration that you make shifts the likelihood of theft occurring, and it’s your job to mitigate the new risks effectively.

Your Crime Rates Have Changed

Some cities that were known for low crime rates and high levels of safety have become places that are notorious for property crime and theft. If the crime rate in your area has changed radically and criminals are searching for easy targets, an outdated security system is a liability.

The Latest Security Camera Systems from Teltek

Teltek offers numerous security camera solutions to our commercial customers, including the Arecont Vision line, Tripp Lite products and the exacqVision ELP network video recorder. If you are ready to update your security cameras to ensure that your business is protected, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.