Why Should You Choose Teltek for Data Cabling?

January 16th, 2019

Data Cabling

Your business has big goals in 2019, and you need the proper foundation to support them. Skipping out on the proper data cabling infrastructure is like building a house without a foundation. Even if things seem okay for a brief period of time, you will almost immediately feel the impact of skipping steps. Instead of letting your data cabling get out of hand, you should partner with an experienced expert like Teltek. With a full suite of data cabling services available, we can ensure that your system works as intended now and in the future.

What Cabling Services Do We Offer?

Our data cabling experts and infrastructure specialists have a great deal of expertise in installing, repairing and designing systems that include the following types of cables:

  • Category 3 (CAT-3)
  • Category 5 Enhanced (CAT-5e)
  • Category 6 (CAT-6)
  • Tie Cables (IDF)
  • Aerial Cabling
  • Multi- and Single-Mode Fiber Optics
  • Demarcation and Multi-Pair Main Distribution
  • Underground Cabling
  • A/V Cables (CCTV, Cable, Projectors, Overhead Sound, Monitors, Music, Paging, and More)

 

Don’t see the cabling that you need listed above? Please contact us so we can discuss your specific needs.

The Teltek Cabling Process

We start by examining your site to see your cabling needs. Do you have plenty of cabling currently but need a better organization system? Are you working with inadequate infrastructure and in need of new cabling entirely? Our engineers will be able to assess your problems and create a floor plan and design that works. Once the design and floor plan have been finalized, our technicians will complete data cabling installation in accordance with local codes and then test, certify and label every new wire that has been installed.

All of our data cabling experts follow the standards set by ANSI (the American National Standards Institute), BICSI (Building Industry Consulting Services International) and TIA (Telecommunications Industry Association). You can trust the work that we perform! We also are always available for maintenance as needed, and we go above and beyond to make sure that every cabling customer is happy.

Partner with Teltek for Better Data Cabling Infrastructure

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Our unique approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

5 Ways Avaya IP Office Can Help You Reach Your New Year’s Resolutions

January 9th, 2019

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At Teltek, we work with businesses every year to achieve their telecommunications and budgetary goals. One of the most powerful tools that we use is Avaya IP Office. This dynamic communications platform is a great way to keep your bottom line reasonable while still enjoying all of your must-have features.

5 Ways Avaya IP Office Will Help Your Small Business Reach Your Goals

  1. Flexibility and Scalability: In the past, telecommunications systems had fixed designs. That means that many small businesses were stuck paying for features and capacity that were never used. Avaya IP Office is designed to be both flexible and scalable, so your business will have exactly what it needs and nothing more. You can easily scale up to 1,000 users with a single control unit, without needing to invest in costly software and thousands of new pieces of hardware.
  2. User-Friendly Design: New solutions are always exciting, but not when they are borderline unusable. Avaya IP Office is designed to be user-friendly and intuitive. While we offer training to educate your staff, many people find themselves being able to use the tools out of the box.
  3. Bring Your Own Device (BYOD): Will upgrading your telecommunications system mean needing to invest thousands in new telephones, tablets and more? Not with Avaya IP Office! This program allows you to BYOD and lets employees use their own hard-wired phones, VoIP devices or cellular phones. This also makes it easy to get your remote employees connected without coordinating the shipping or delivery of telephones.
  4. Energy Efficiency: Do you want to be green in 2019? Avaya IP Office phones use up to 60% less energy than comparable models. The phones won’t just make it easier to do your job, they’ll also make it easier to keep your office eco-friendly and your energy bills low.
  5. Increased Productivity: Finally, Avaya IP Office will help your small business to reach your productivity goals for 2019. Because all of the communications you use are unified onto one platform, employees can rapidly switch between video chat, text-to-speech, traditional phone calls, instant messaging and more.

Partner with Teltek to Meet Your 2019 Goals

Teltek is a leader in IT and cybersecurity solutions for businesses of every size, as well as the installation and maintenance of Avaya IP Office systems. Our unique approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

The Most Common VoIP Security Issues

January 2nd, 2019

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When VoIP phone systems were first introduced years ago, there were few security concerns about using the new technology. However, like any new technology, with popularity comes security issues and more people looking to exploit the tech for personal gain. If you currently use VoIP or are exploring implementing this technology at your business, here’s what you should know about the most common VoIP security issues.

Phishing

Phishing is very common in the VoIP world. Most often, a scammer will pretend to be an email provider, service provider or bank. They will send an email or text message to an employee and attempt to convince them to call a specific number or click on a dangerous link. Instead of replying to these messages or engaging with them, your employees should let your IT department go and delete them.

Eavesdropping

This common VoIP security issue is more sophisticated than phishing. The hacker will listen to your call and attempt to gain information that could be used against you or your business. Eavesdropping hackers will try to gain access to phone numbers, names, passwords, personal information and any other sensitive information. This information will then be used to make free calls using your VoIP line or hack other parts of your business.

Audio Spam

Just like the spam that you receive in your mailbox or email inbox, audio spam is a common VoIP security issue and annoyance. While audio spam can be harmless, it can also be a way to breach into your VoIP phone system or attempt to phish. Never respond to suspicious calls or audio spam or try to redial the phone number.

Man in the Middle Attacks

This VoIP security issue is most common when you are attempting to place a call over an unsecured WiFi connection. Cybercriminals will try to intercept your call and then reroute it through a server, so that they can inject malware and spyware into the stream and gain access to private information.

Partner with Teltek to Prevent Common VoIP Security Issues

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Our unique approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

5 New Year’s Resolutions Your Small Business Should Make

December 19th, 2018

new years resolutions

As one year comes to a close and another begins, it’s the perfect time to think about New Year’s resolutions—and we don’t mean hitting the gym more often. Instead, take the last few days of the year to contemplate how your small business can grow and thrive in 2019 with help from Teltek and these awesome New Year’s resolutions.

# of the Best New Year’s Resolutions for Your Small Business

  1. Make Sure You’re Getting the Best Deal: When was the last time you compared your telecommunications bills to what rates you could be getting from competitors? If you can’t remember the last time you ran the rates, it’s time for expense management services from Teltek. We take your bills, analyze them and source rates from multiple telecom companies to get you the best deal.
  2. Upgrade Your VoIP: Is your VoIP telecom system doing everything that you need it to? If not, now is the perfect time to think about upgrading to an Avaya IP Office system. Avaya IP Office is used by thousands of businesses across the world, and it seamlessly combines voice calls, instant messaging and video conferencing into a single affordable, scalable and versatile platform.
  3. Think About Computer Security: With attacks on small businesses increasing in frequency and severity every year, the new year is a new opportunity for your business to take cybersecurity seriously. If you can’t afford the downtime, lost business and reputation damage that comes in the aftermath of a security breach, invest in computer security as one of your New Year’s resolutions.
  4. Simplify Your Copying: Managed print services are an innovative way to prevent your office from running out of ink, toner and paper without footing the bill for the latest equipment. Teltek offers managed print services where you only pay for what you print, don’t need to invest in costly copy equipment and never need to take toner inventory again.
  5. Recycle: Do you have old tech sitting around your office? We offer electronics recycling services to make going green easy.

Partner with Teltek to Ace Your New Year’s Resolutions

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Our unique approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

The Benefits of Expense Management Services from Teltek

December 12th, 2018

Expense Management

Did you know that over 80% of telecommunication service provider bills are wrong? Over the course of a single year, those errors cost businesses millions of dollars that could be better spent elsewhere. Whether you pay your bill without reading the itemizations or are concerned about the steep fees you’re paying, expense management services from Teltek can transform your bottom line and ensure you’re paying the right amount for your telecommunications.

Telecom and Internet Services

At Teltek, our roots are in the telecommunications and IT industries, so we have deep, developed partnerships with numerous service providers. Thanks to those partnerships, our expense management customers can reap the benefits and access lower pricing and bundled deals. Our expense management process starts by taking a close look at your current bills and invoices. Our team will identify areas for improvement and see what could be changed and which rates could be lowered.

Once we sort through your bills, we’ll create a spreadsheet and 3-5 year plan for your company that includes projected costs for your telecommunications and that accounts for existing voice and data hardware. Our team will get quotes from 2-3 local service providers and present them to you. You will make the final decision between service providers, and decide on any upgrades you would like to make. Over the course of our years in business, we’ve saved the average small business owner 15-45% using our expense management services.

Our Expense Management Services

Teltek can handle negotiating rates and managing your expenses related to:

  • Cable
  • Broadband
  • FiOS
  • Hosted PBX
  • IP VPN
  • Local and long-distance phone
  • Internet
  • MPLS
  • P2P
  • Voice over Internet Protocol (VoIP)
  • Web conferencing
  • Mobile wireless voice and data

Our expense management customers receive a single, straightforward monthly bill and never need to worry about sorting through stacks of invoices. We go above and beyond to ensure every one of our customers gets the best telecommunications deal every time.

Partner with Teltek for Computer Security

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Thanks to our Total Care Assurance Guarantee, we have a loyal and thriving customer base. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

How Avaya IP Office Meets Millennial Needs

December 5th, 2018

avaya

Over the past five years, millennials have become massive consumers of goods and services. That means that every business is now tasked with adapting to their communication and marketing preferences. While it’s clear that most millennials prefer to shop online and are “killing” a number of industries (including cereal, diamonds and casual sit-down dining), one thing might surprise you—their preferred method of communicating with companies is nothing new, and Avaya IP Office is a perfect fit.

The Channels of Choice

Millennials still prefer to communicate via phone and email when compared with all other communication channels (self-service, SMS, social media, online chat and via mail). Over 33% of millennials still prefer to use to phone to communicate with businesses and brands! That means that every business still needs to communicate with customers via telephone. Avaya IP Office is a cost-effective and versatile way to meet the needs and preferences of both older consumers and younger millennials.

Texting Isn’t King

While millennials might prefer to communicate with friends and family members via text, they do not prefer to work with customer service agents and business owners over SMS. In fact, over the past five years, millennials want to communicate via text message less than before.

Instead of text messaging, there has been a small uptick in communication via online chat. Whether it’s an online chat portal on your website set up through Avaya IP Office or something else, setting up a chat platform is a great way to communicate without picking up the phone or heading to your email inbox.

Why Does Avaya IP Office Remain So Popular?

Avaya IP Office is perfect for meeting the customer service expectations of millennials. When surveyed, millennials indicated that they cared the most about the fast, convenient and seamless resolution of any questions or problems. By using a versatile and modern telecommunications solution like Avaya IP Office, you will be primed to exceed all three of those expectations.

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

2019 Computer Security Forecast for Small Business Owners

November 21st, 2018

Computer Security

Every new year brings a whole host of new computer security vulnerabilities and threats, which is why the right technology partner is essential. Teltek works hard to stay on top of the latest viruses, threats and hacking trends so that you don’t have to. Here are the 2019 risks that every small business owner should know about.

Email Scams

While email might not seem like a popular way to gain access to sensitive information, it remains one of the most common ways for hackers to infiltrate a business. Many attackers specifically target small and mid-sized companies and pose as employees, partners, vendors or stakeholders. By sending malicious attachments that don’t appear to be dangerous or outright asking employees to confirm private information, your business could be hacked. Make sure your employees understand how to identify suspicious emails and that they never give out personal information and sensitive business information via email.

Dangers of Cloud Computing

Cloud computing has taken off over the past few years, and now more businesses than ever before are connected to the cloud. While it offers a wide range of benefits to businesses on a budget, there are also plenty of dangers to unprotected businesses. If you utilize cloud computing, you should partner with a knowledgeable cloud and computer security company like Teltek. Make sure you also maintain back-ups of files in the cloud and cloud back-ups of physical files at your location.

Ransomware Targeting New Devices

Another computer security threat in 2019 goes beyond what you traditionally think of as a computer. Cyber-criminals are branching beyond traditional desktops and laptops to invade numerous “smart” devices. Hackers can get into smart TVs, tablets, cell phones and any other computer-run devices connected to the internet. It’s more important than ever before for every business to guard the infrastructure every device connects to as a result. Make sure that your Internet is secure, and always use a separate guest network for anyone only in your office temporarily.

Partner with Teltek for Computer Security

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Thanks to our Total Care Assurance Guarantee, we have a loyal and thriving customer base. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

What Every Small Business Should Know About Avaya IP Office and VoIP

November 15th, 2018

VoIP

Does your business need a better way to take care of your telecommunications and improve your customer service at the same time? Avaya IP Office is a winning solution for thousands of businesses throughout the country. Thanks to unique and intuitive features, as well as a very affordable cost, Avaya IP Office is the best way to take your business to the next level.

VoIP 101

Voice over Internet Protocol, or VoIP, is a modern way of communicating via voice over the internet. Instead of using traditional phone lines, VoIP allows for a convenient and cost-effective alternative. Thanks to the versatility of VoIP, many VoIP programs including Avaya IP Office allow for additional capabilities, including messaging, video calls, email, e-fax and more. Talking on the phone doesn’t mean sacrificing the use of other applications. Many businesses who utilize VoIP solutions also find increased productivity as a result, since employees can immediately access what they need and communicate rapidly.

Why Avaya IP Office?

Avaya IP Office currently boasts over 26 million users across the world, and it remains the top choice for unified messaging in the United States. Avaya IP Office’s powerful features make staying in touch using VoIP easy. Users can bring their own devices, which saves your business time and allows employees to work with tools they are already comfortable using. Whether on a tablet or a personal mobile device, your employees will be able to stay in touch and have access to powerful communication tools.

Avaya IP Office also boasts greater flexibility and scalability than many other VoIP solutions. As companies enter the busy holiday commerce season, many hire a plethora of extra seasonal employees. Without the right versatile telecommunications tools, you might be stuck holding onto extra hardware throughout the year (and paying for more phone lines than you need!). Adjusting the capacity of your VoIP phone system is simple when you partner with Teltek and Avaya, and you will never be stuck paying for more than you need.

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

What Every School and Library Should Know About E-RATE

November 7th, 2018

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E-RATE is a powerful program designed to make telecommunications equipment and technology more affordable for schools and libraries across the country. This federally-funded program, also known as The Schools and Libraries Program (TSLP), has been in existence since 1997 and offers discounted telecommunications, Internet and internal connections to eligible locations.

What Benefits Does E-RATE Offer?

This program currently funds five types of service:

  1. Data transmission services and internet access
  2. Voice services
  3. Internal connections
  4. Managed internal broadband services
  5. Basic maintenance of internal connections

Some of the eligible services include:

  • Wireless access points
  • Cabling
  • Caching
  • Firewall services
  • Switches
  • Routers
  • UPS
  • Racks
  • Wireless controllers
  • Wi-Fi software
  • Managed Wi-Fi services
  • Leased lit and dark fiber
  • IRUs
  • Internet access

Depending on the poverty level and urban/rural status of the school or library, the available discount could range from 20-90%. Areas with the 20% discount have no students eligible for free and reduced price lunch, and most areas with the 90% discount have over 75% of the student population eligible for free and reduced price lunch. If you aren’t sure where your school will fall, you can learn more on the discount matrix included in the application. All of these benefits are extended with the goal of increasing connectivity to help children learn and thrive with access to the same resources as those in wealthier neighborhoods.

How Does the E-RATE Program Work?

Interested schools and libraries can apply online through a simple portal. The applicant will complete a form to start the competitive bidding process and receive bids from a number of service providers. Providing that the application meets all requirements and the bidding period has ended, the applicant will then be able to select a service provider. The applicant will submit another completed application to the Universal Service Administrative Company (USAC) who will issue a funding commitment for the appropriate amount. Once the service has been received, reimbursement and discounts will be offered.

Explore E-RATE with Teltek

Teltek is a registered E-RATE vendor with the SPIN number 830717. As a leader in telecommunications, we have access to a number of vendors and technologies perfect for your library or school. To learn more about our ability to meet your needs through E-RATE, please get in touch. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

What Every Small Business Needs to Know About IT Security

October 24th, 2018

IT Security

What do the biggest companies like Target and Home Depot have in common with the small businesses lining every Main Street? Every business is a prime target for cyber attacks and security breaches. One recent Forbes study found that 20% of small and mid-sized businesses have experienced a breach or hack before, and the annual cost of those hacks is estimated to hit $2 trillion by 2019. When it comes to IT security, what your business doesn’t know will hurt you.

Don’t Keep What You Don’t Need

If you don’t have sensitive information, hackers won’t be able to access it. The higher the amount of personal data that you have about every customer, the higher that your liability is. You should only collect information that you really need and store it for only as long as your business needs it. Don’t be careless with collecting and storing customer data.

Lock Up What You Need to Keep

Every business does need to have a certain amount of sensitive information on hand, and that information should be protected as much as possible. You should require all users with access to use unique passwords that are not used anywhere else. Employee access should be restricted to employees who need to use the data, not everyone at your company. You should also have additional back-end security to protect the computers and servers that the data is living on. A skilled IT security partner like Teltek can help you to secure your physical location and digital footprint to protect the future of your business.

Take Employee Education Seriously

Many of the worst cyber breaches happen as a result of human error. Something that an employee saw no harm in could be the downfall of your company. It’s vital that you regularly educate all employees about proper security procedures. Can employees recognize a phishing email? Does each employee know what to do if they realize a breach occurred? Knowledgeable employees are your front line of defense against hackers.

Talk to Our Team Today

Teltek is a leader in IT services thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek, contact us today for a free 15-minute conference call at 1-866-9-TELTEK or 410-552-6580.