Teltek’s Trusted Processes

February 21st, 2018

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Teltek has refined a series of trusted processes over our years in business. These processes are specifically designed to meet the technology needs of businesses of every size.

Discover

The discovery phase always starts with face-to-face interviews to learn more about our client needs. We assess any existing contracts to see how new technology could change the way you do things and maximize your return on investment. During the discovery phase, we will also set a budget and establish deliverables regarding software and hardware, cabling and service providers. 

Design

Designing the right technology solutions lies at the heart of what we do. Your Account Executive will introduce you to the members of your Service Team including your Project Manager, Lead Engineer, Cabling Engineer and Service Provider. Your Service Team will establish a written copy of your goals, a timeline and a project plan. Cut sheets will be designed for your voice and data network. 

Install

Next, we will proceed with installation(s) including cabling, phone/internet/data center services, hardware, software and pre-configured technology solutions. We test all technology prior to installation and after installation to make sure it will meet your needs. 

Educate

Your Teltek Engineer will return the day after installation for a scheduled end-user training class done in groups of 10-20. 1-4 weeks later, depending on your scheduling preference, the Engineer will return again for more training and adjustments. 

Support

Once your system is installed and working properly, Teltek will provide you with 24/7 support by skilled support staff and industry-leading monitoring software. For the 30 days following implementation, Teltek offers complimentary configuration changes and training. We will continue to provide you with single source support and maintenance as your business grows!

Experience Our Trusted Processes Firsthand

Teltek has innovative technology solutions for businesses of every size. Contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

What to Look for in a Managed Print Services Provider

February 13th, 2018

Managed Print

Automating the administrative tasks in your office, like dealing with service providers and ordering ink and toner, can remove pressure from office staff and let every employee focus on work instead of which cartridge to order. Managed print services encompass much more than the copiers you use, and the right provider can transform the way you do business. What should you look for?

Expertise

A managed print services provider should have a wealth of experience adapting to different print infrastructures, document workflows, security protocols and organizational structures. The more that a provider understands the needs of businesses in your industry, the better the quality of service will be. The expertise of a service provider will inform how your current needs are met and how your future needs are accommodated.

Resources

91% of businesses that do not currently use managed print services believe that their offices are not “very effective” at utilizing paper and digital workflows. The right provider will integrate your print and digital workflows and provide you with resources to assist in the process. Some businesses assume that providers only help with stocking paper and ink products, but the range of services offered is much broader than that.

Ongoing Support

Any quality managed print services provider will continuously monitor your print infrastructure and needs to optimize both functionality and lifespan. As your needs evolve, your provider should offer ongoing support and quality customer service to determine what is best for you. If your managed print services provider can’t help you take your business to the next level, it’s time to make a switch!

Choose the Right Managed Print Services Provider

Teltek offers managed print services to maximize your productivity and minimize waste. Our services start with a comprehensive print analysis and continue with ongoing monitoring and support so that your print equipment always meets your needs. With Teltek, you only pay for what you print, and you’ll never need to carry excess toner and paper inventory. If you are curious about how managed print services could improve the way you do business, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

3 Myths About Cloud Computing

February 7th, 2018

Cloud-Computing

Cloud computing has been a popular technology solution for businesses of every size for many years, but some businesses remain stubborn holdouts as a result of misinformation. Is your business missing out on the potential of cloud computing because of one of these three myths?

Myth: Cloud Computing is Not Secure 

In reality, cloud security is probably tighter than your existing security system. As threats evolve, cloud technology and software platforms are continuously updated to protect data from falling into the wrong hands. Cloud vendors use data encryption and rigorous security protocols to protect businesses. Most small businesses do not independently use such updated, high security standards.  

Myth: Moving to the Cloud Will Take Too Long

Depending on the size of your business, migrating your documents and data to the cloud could take as little as one week! Teltek has a great deal of expertise in moving businesses into the cloud, so we can manage every aspect of migration for a seamless transition. Once your data and applications have been moved over, we can train key employees in how to operate the new systems properly.

Myth: Cloud Computing Costs Too Much

Teltek works with business owners who fall victim to this myth on a daily basis! Cloud computing is not only inexpensive, but it’s also often less expensive than traditional computing. You do not need to invest a great deal into purchasing and installing new equipment or software. You also won’t need to worry about maintenance, security systems, power or cooling for your cloud system. Instead, you will experience a simple and valuable storage solution that offers all of the features you need without a steep cost.

Explore Cloud Computing with Teltek

If you are curious about how cloud computing could improve the way you do business, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

3 Signs Your Business Should Invest in Managed IT Services

February 1st, 2018

IT

Are you feeling overwhelmed at the thought of handling your small business’s information technology and data security needs on your own? Managed IT services are a wonderful way to take your business to the next level while removing another set of tasks off of your already-full plate. If you have noticed any of the following signs in your business, it’s time to give Teltek a call to learn about how managed IT services could help you.

You Don’t Know if Your Back-Up Plan is Reliable (or How to Actually Use it) 

What is your current back-up plan? If you are not currently sure how strong your back-up plan is and whether or not it will be able to protect you in the event of an emergency, you need managed IT services now. Many small businesses that attempt to save money by self-managing their IT end up paying for it tenfold in the event of an emergency. A server crash as a result of malware or improper maintenance can mean thousands of dollars in lost revenue and a permanently-damaged reputation. 

You Don’t Know Your Liability for a Data Breach or Hack

Do you handle sensitive customer information, like personal details and credit card numbers? Regardless of the size of your business, you have a responsibility to secure customer information. If you do not have steps in place to protect that information, you need a managed IT services provider who can secure your network. Hackers and thieves are always looking for new ways to access information. Without someone working to protect it 24/7, like Teltek, you put your customers at risk. 

You Are Spending Too Much Time on IT 

Small and medium-sized businesses do not typically need a dedicated IT staff member. If you are spending a great deal of time you should be using elsewhere to install software updates, complete virus scans and read up on the latest IT news, you should outsource your IT to a managed services provider. We work to enhance and protect businesses like yours every day, and it’s our specialty. Give yourself the time to tackle your specialty—running your business.

Make the Switch to Managed IT Services 

If you are curious about how using Teltek could improve your workplace, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Cut Costs and Simplify Your Wireless Needs with Teltek

January 19th, 2018

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You know that Teltek can handle your office’s internet and telephone services and get you the best possible rates with your service providers, but did you know that Teltek can also do the same for your wireless services?

Cut Costs

If you offer your employees devices like cell phones for conducting business, you might be currently paying for multiple individual plans. Instead of shelling out more than needed, combine your wireless costs into a single invoice with Teltek. Workplace wireless plans work similar to family plans, so your numerous individual bills can be grouped together for significant savings.

We Know Our Wireless Service Providers

Our team members work with numerous service providers every day to get the lowest possible rates for all of our customers. Teltek’s team can speak to your provider about discounts for volume, flexible contract terms and any additional features that you need, like unlimited data.

You Won’t Need to Settle

Teltek’s wireless solutions include competitively-priced plans from all of the large wireless networks including Verizon Wireless, AT&T Wireless, Sprint Wireless and T-Mobile. Your employees will also have the services that they need like voice calls, SMS/MMS, data and 3G/4G/LTE services.

A Single Source for Customer Service

Just like with our internet and telephone services, Teltek has a single number for you to call whenever you have a concern or question. You’ll never need to wait on hold with Verizon or your service provider. Instead, you’ll get responsive customer service from our skilled representatives.

Ready to explore Teltek’s wireless services? Contact us today for a free wireless bill analysis at 1-866-9-TELTEK or 410-552-6580.

Choosing the Right Phone System for Your Business

January 17th, 2018

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There are two categories of business phones available to companies today, premise-based phone systems and hosted phone systems. Both of them have their strengths, and we have good news—you don’t necessarily have to choose one or the other!

Premise-Based Phone Systems

Premise-based phone systems are traditional phone systems that use service providers and phone lines to receive and make calls. Premise-based phone systems do not need an internet connection to work and will continue working if your office loses power. Premise-based phone systems typically have higher call quality and a lower potential for dropped calls. You also will not need to make monthly or annual payments for the cost of the phones and connection outside of your monthly phone bills. However, you will need to maintain your phone system and invest in upgrades every few years. 

Hosted Phone Systems

Hosted phone systems are also known as cloud-based phone systems or Voice over Internet Protocol (VoIP) phone systems. These utilize a variety of hardware, from phones that look like the ones currently in your office to mobile phones. Many commercial cloud phone systems sell bundled services with a flat monthly fee for a certain amount of hardware and a set number of users. While you won’t need to pay a phone service provider, you may need to upgrade your internet quality to accommodate VoIP calls. 

Premise-Based or Hosted?

Both phone systems have positives and negatives but offer the same base service. In many cases, it comes down to how you would like to invest in your office phones. If you are able to invest a significant amount of money up-front, a premise-based system might be a better option. If you would rather have costs spread out over a series of months and are comfortable paying monthly for your phone equipment and internet service, VoIP or hosted phone services are the perfect fit.

Not Sure Which Is Right for You?

If you would like to learn more about premise-based and hosted phone systems, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why Are Antivirus and Malware Protection So Important for Your 2018 Security?

January 10th, 2018

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2017 was a notable year in the network security world thanks to numerous high-profile viruses and malware variants that compromised major healthcare systems and thousands of companies. 2018 is shaping up to be no different, with multiple ransomware and malware variants on the horizon.

Notable 2017 Ransomware

Over the course of 2017, the following types of ransomware and malware wreaked havoc on numerous networks throughout the country:

  • WannaCry
  • NotPetya
  • Cerber
  • Locky 

Are Any of These Viruses Coming Back?

Many industry leaders expect ransomware strains like WannaCry and NotPetya to be re-released in a slightly modified form to do more damage to networks throughout the country. Both of these types of ransomware were created using a stolen National Security Agency exploit called EternalBlue, which used a known vulnerability on computers running old versions of Windows to spread.

Predictions for 2018

Network security industry experts are predicting that ransomware and Ransomware as a Service (RaaS) will continue to spread. RaaS kits are available to any level of hacker, regardless of their technical knowledge and skill, which makes them a particularly dangerous possibility.

While computers and networks have been traditional targets for viruses, Android mobile devices are becoming increasingly at risk. WannaCry was found in multiple apps on Google Play. Google works its hardest to remove these apps, but the hackers are working just as hard to put out more apps and stay a step ahead. Security for your office’s mobile devices, like tablets and phones, is going to become more important in 2018. 

Teltek Offers Top-of-the-Line Antivirus, Spam and Spyware Protection

Unfortunately, many of the businesses targeted by ransomware and malware attacks do not have a security strategy or know what to do when the worst happens. By partnering with an experienced network security partner like Teltek, you can rest assured that your security will be proactive and not reactive. We work hard every day to protect your network from the latest viruses and other security threats.

Partner with Teltek for Antivirus and Malware Protection

If you are ready to learn more about Teltek’s network security services and see how they can protect your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Clean Out Your Office This New Year with Technology Recycling

January 3rd, 2018

technology-recycling

Are you tired of tripping over old monitors and phones in your office storage room? The new year is the perfect time to clean out old, outdated and damaged technology from your office. Teltek offers a variety of technology recycling services to make your office a less cluttered (and greener!) place to work.

Why Technology Recycling? 

It’s tempting to put old monitors and outdated phones out by the dumpster, but that is the last thing that your business should do. Electronics have numerous toxic chemicals lurking inside of them, including lead, cadmium and arsenic. Leaking those chemicals into a landfill can have a dangerous effect on the surrounding ecosystem. Water supplies, plant life and animal life can all be severely impacted.

If you aren’t as compelled by the numerous environmental reasons to recycle your technology, you should consider the potential privacy ramifications of putting your old laptop in a trash can. Anyone could access your hardware and your data, and gain a great deal of information about your business. You would never place a paper with your trade secrets written on it in the trash before shredding it, so you should never throw away technology items. 

What Can Teltek Recycle?

Teltek will go to your business’s location(s) and gather up any unwanted, working or damaged:

  • Desktop computers
  • Laptops
  • Monitors
  • Tablets
  • Printers
  • Copies
  • Televisions
  • Audio/visual equipment
  • Telephone systems
  • Electronic devices 

Why Should You Partner with Teltek for Your Technology Recycling? 

Teltek has years of experience recycling technology products that are in any condition, from gently used to very damaged.  All of the devices that we collect from your business go through a thorough process to completely and permanently remove remaining files and data to protect your business’s privacy. Any equipment that can be reused will be repaired and updated by Teltek team members and donated to local non-profits and charities. Any items that are beyond repair or reuse will be properly recycled in accordance with state and local laws. You can rest easy knowing that your technology items are in a better place!

Partner with Teltek for Technology Recycling 

If you are ready to explore Teltek’s technology recycling services and see how they can benefit your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why Avaya IP Office?

December 18th, 2017

apaya

The Avaya IP Office offerings are the perfect way to bring your office systems up to date. They offer new features, including advanced reporting options and cutting-edge system customization. IP Office helps to create a more seamless engagement experience for your employees, your customers and all of the people that your small business interacts with.

The Advantages of Avaya IP Office 

Avaya IP Office is designed to help your business now and in the future, as you can start it with 5 users and grow your system up to 3,000 users at a single site or multiple satellite locations. This new system is also enabled and optimized for mobile use, so your employees and customers can collaborate anytime and anywhere. With all Avaya IP Office solutions, you will receive support from both Avaya and Teltek in the event of any difficulties. 

New Features

One of the most notable new features of the upgraded Avaya IP Office is the Integrated Contact Reporter (ICR). It is designed specifically for small to medium-sized companies that need services for 5-25 employees and 5 supervisors. The ICR has real-time reporting on incoming calls. Your employees will benefit from desktop call control and an easy-to-use interface that can be used in their preferred browser. If you aren’t sure how to get started with this feature, don’t worry! There are 8 different pre-configured reports to get you started. 

Supported Devices 

Avaya IP Office supports any and all of the following:

  • IP phones
  • Analog phones
  • Digital phones
  • Softphones
  • Analog and digital cordless phones
  • Calls via Wi-Fi, 3G and 4G data networks

Partner with Teltek and Avaya IP Office 

Teltek is proud to offer a wide range of Avaya products, including the Avaya IP Office line. If you are ready to explore Teltek’s innovative phone technology services and see how they can benefit your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why Expense Management Services?

December 15th, 2017

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A recent research study indicated that a whopping 80% of telecom bills are wrong. Those billing errors cost American businesses millions of dollars every year. If you have never taken a close look at what you’re paying for every month, expense management from Teltek could completely change the amount you’re paying for IT.

Phone and Internet Services

Teltek has years of experience in the telecommunications and IT industry, so we have established partnerships with multiple service providers. As a result, all of our customers benefit from our connections and access to preferential pricing. Teltek will examine your existing bills and identify places where they could be lowered or changed. We will create an easy-to-read spreadsheet and 3-5 year plan for your business that takes into account your voice and data hardware.

Once we create a plan, we will secure quotes from 2-3 service providers in the area around your business. You will have the ability to make the final choice between the service providers, their rates and any upgrades. On an average, taking advantage of our expense management services for phone and internet saves customers 15-45%. 

What Products Can Teltek Manage Expenses For?

We can negotiate low rates and manage all of your business’s expenses related to:

  • Broadband
  • Cable services
  • FIOS
  • Hosted PBX
  • IP VPN
  • Internet
  • Local and long-distance phone service
  • MPLS
  • Point-to-Point (P2P)
  • Voice over Internet Protocol (VoIP)
  • Web conference
  • Wireless voice and data 

Keep It Simple

The biggest advantage of expense management through Teltek is knowing that you are always getting the best rate in a straightforward and simple monthly bill. Instead of paying a huge stack of confusing bills from all of your service providers, you will get a single invoice from Teltek explaining what you owe.

Simplify Your Business with Expense Management from Teltek

Teltek has practical expense management solutions for businesses of every size. If you are ready to explore Teltek’s expense management services and see how they can benefit your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.