The Amazing Benefits of Avaya IP Office

August 15th, 2018

Avaya IP Office

Avaya IP Office has continued to grow in popularity over time thanks to its versatility, scalability and affordability. This platform is customized for small and medium-sized businesses who have big communication needs and small budgets. Avaya IP Office can work with a variety of telephones and electronic devices and be easily adapted to your office and situation. When you choose IP Office, you, your customers and everyone you work with will benefit.

Avaya IP Office 101

Avaya IP Office is a telecommunications solution that can work for businesses with 5 users or 3,000 users at one site or multiple locations. This innovative system is optimized for mobile use so that your employees can collaborate from anywhere in the world at any time and on any device. Just like with every Avaya IP Office solution, you will get it delivered with unparalleled support from Avaya and Teltek.

A Better Customer Experience

Customer experience is a growing priority for brands, as they realize that small things add up to major purchasing decisions over the course of a customer relationship. Did you know that 86% of customers will pay a premium for a better customer experience? Even more important—it’s projected that by 2020, customer experience will matter more than price and product features as the differentiator in purchasing decisions. By using a communication system optimized for customers and employees, you can keep everyone happy and attract and retain your customers. Calls will go to the right employee, wherever they are located, every time.

Let Employees Do More

Staying connected when you have a large number of employees, remote employees or satellite locations can be tricky. Avaya IP Office can quickly and easily combine employees at a variety of locations to increase productivity and make communicating intuitive. When you use Avaya’s system, employees can also utilize personal phones as an extension of an office phone for greater availability.

A Wide Variety of Supported Devices

Do you wish there was a way to scale and utilize a new communication solution without needing to invest tens of thousands into new hardware? Avaya IP office supports a wide variety of communication devices including:

  • Analog phones
  • Digital phones
  • IP phones
  • Softphones
  • Mobile phones
  • Analog and digital cordless phones
  • Calls via Wi-Fi, 3G and 4G data networks

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

How to Improve Your Small Business Cybersecurity

August 8th, 2018

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A whopping 87% of small business owners do not think that their small business is at risk of having a cybersecurity breach. However, half of small businesses will experience a cyber-attack. Small businesses are appealing to hackers, who know that security measures will be looser and more data can be gleaned. Protecting your business and customer data is more critical than ever, so now is the time to invest in adequate cybersecurity measures.

Train Your Employees

Your employees are your front line defense against cybersecurity issues. When creating a network safety plan for your business with help from the experts at Teltek, you should also include policies and best practices that your employees will follow. Procedures for securing customer, employee and vendor information safe should all be clear and easy to understand. You should also outline what should be done in the event of a breach. Employees should also know the importance of strong passwords and be utilizing two-factor authentication. A little extra time can mean the difference between a breach and staying secure.

Update Computers Regularly

If you have managed IT services, Teltek can take care of performing regular updates. However, you should still regularly check to see if there are software or security updates available for all desktops, mobile devices, tablets and laptops at your business. Browsers should also be kept up to date. Any software on your computer will need to be updated, but cloud software should be regularly updated anyways.

Secure Your WiFi

WiFi is one of the most significant vulnerabilities that most small businesses have. If you do not secure your WiFi, people outside of your business or even next door could access your company and customer data. When your WiFi is set up, make sure that it is secure and that employees do not know the password. If you do want to offer your customers free WiFi, you should set up a completely separate network with different permissions.

Cybersecurity Solutions from Teltek

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Thanks to our Total Care Assurance Guarantee, we have a loyal and thriving customer base. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

The Basics of Expense Management

August 1st, 2018

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If you’re like many small business owners, the thought of managing your technology expenses is headache-inducing. However, expense management is growing in importance as businesses waste thousands every year on technology and telecommunications. One study found that almost 80% of telephone and internet bills have errors. Those errors add up to millions of dollars lost by businesses of every size. Expense management services from Teltek can keep your prices reasonable.

How Can Expense Management Help Your Business?

Teltek can negotiate rates and handle expense management for any of the following services or products:

  • Cable
  • FiOS
  • Hosted PBX
  • IP VPN
  • Broadband
  • Internet
  • Local and Long-Distance Phone
  • MPLS
  • P2P (Point-to-Point)
  • VoIP (Voice over Internet Protocol)
  • Wireless Voice and Data

The Expense Management Process

We will start by examining your existing telecommunications bills and look for places where the amount you’re paying could be lowered, or where your service could be adjusted to meet your needs better. Once we complete our examination, we will develop a 3-5 year plan for your business that includes your voice and data hardware, and that takes into account your plans.

Once the plan has been created, Teltek will obtain quotes from 2-4 service providers near your business. You will always have the final say in the procurement process and approve the rate and upgrades or downgrades in the service. Across the board, our customers save 15-45% on telecommunications and technology expenses when they utilize our expense management services.

Once you accept a proposal, Teltek will handle setting up the service and invoicing you. Instead of sorting through a big stack of bills once a month, we will provide you with an easy to understand invoice once a month. Our bills explain what you owe and the services that you are receiving, and only have one due date to remember.

Why Teltek?

Teltek has decades of experience working with telecommunications companies and technology providers, so every customer who partners with us benefits from our long-term partnerships.

Avaya IP Office Solutions from Teltek

Teltek is a leader in expense management solutions for businesses of every size. Thanks to our Total Care Assurance Guarantee, we have a loyal and thriving customer base. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

4 Reasons You Should Make the Switch to Avaya IP Office

July 18th, 2018

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Avaya IP Office is a high-powered telecommunications platform that is designed with small and mid-sized businesses in mind. Whether you have 25 employees or 1,000, Avaya has a solution for you! Here are 4 of the many reasons why your office should make the switch to Avaya IP Office.

Optimal Experience

Plenty of businesses devote time and money to optimizing the customer experience, but the employee experience also matters. One study found that 90% of customers expect to choose a service provider, product or service based solely on the customer experience. Avaya IP Office takes both customer and employee experience into account for a seamless and simple telecommunications solution. Avaya studied decades of call center research (on top of company experience) to develop an intuitive communications platform. IP Office lets voice or video calls reach the right person in seconds, whether the employee is next door or hundreds of miles away.

Flexibility

When you use Avaya IP Office, you can support any of the following devices and call types:

  • IP phones
  • Analog phones
  • Digital phones
  • Softphones
  • Smartphones
  • Digital and analog cordless phones
  • Calls made over Wi-Fi, 3G or 4G networks

Increase Productivity

The longer that it takes employees to communicate with each other and customers, the less productive your office will be. Avaya IP Office keeps employees in touch throughout the workday with a single number. Employees, remote or in-office, can all access the same convenient features. If your employees don’t have office phones, they will be able to utilize personal mobile or home phones as an extension. By keeping employees connected, your business will experience higher levels of productivity.

Save Money

On top of Teltek’s best-in-industry Total Care Assurance guarantee, Avaya IP Office can also help you to cut costs. Many of our customers experience a 25% lower cost of ownership than they would with a similar telecommunications solution. All calls will be routed through one central system, so cellular call charges and long-distance charges will be minimized if you have remote employees. Avaya IP Office is also designed to be scalable, so it can grow or contract with your business.

Avaya IP Office Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service. Thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

How to Maintain a Virus-free Computer

July 10th, 2018

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With more people using digital devices every day as a workplace it is important to keep computers protected from viruses; a computer virus is a program that invades computer host systems and most of these viruses use e-mail systems to transmit.

Please keep in mind some behavior modification, this is just as important as education on cybersecurity according to an article written by David L Wilson in 1999:

#1. A user should not send executable programs or documents with macros unless necessary. If it is necessary to send such attachments, the sender needs to communicate to the recipient to expect specific attachment.

#2. A user should not open an attachment that is an executable program or a document with a macro (.xlsm .dotm) unless there is specific knowledge that the attachment is safe to open.

#3. A user should inform their information services staff if they receive an e-mail attachment that appears to contain a computer virus. This last behavior provides early warning of new computer viruses.

How to avoid viruses to protect your computer?

  •  Proactively check the domains of the email sender (@gmail.com @hotmail.com @aol.com or even fake ones as in the screenshot)
  • Download file only from trusted sites: You should download only files that are from known, well-established, companies. When in doubt, don’t download the file.
  • Use anti-malware software: There are several good software packages available, for both PC and Mac, that can help to protect your system.
  • Be aware of Fake Ads: these are ads that will trick you into doing something totally unrelated to what you originally intended to do.

Best practices to keep a virus free computer (Managed through Teltek’s IT Support)

  • Install and use antivirus software: a good antivirus software will detect and prevent any new infections.
  • Use a firewall to protect your computer from hackers gaining unauthorized access to your computer.
  • Strong passwords: It is best practices to combine letters, number, special characters to keep you accounts safe.
  • Update your security software: constantly! As Cyber criminals are always finding new ways to infiltrate systems

All About Teltek’s Nebulosity Voice Cloud PBX Solutions

July 4th, 2018

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Teltek’s Nebulosity Voice Cloud PBX system is an innovative solution for businesses of every size looking to work more efficiently with a cost-effective solution. This flexible option can work for offices that have hundreds of in-office company phones or only a handful of employees working from home offices on mobile phones. The Nebulosity Voice Cloud PBX system is a powerful solution at an unbeatable price.

The Basics

The Nebulosity system is a cloud-based VoIP (Voice over Internet Protocol) phone service that allows you and your employees to engage in:

  • Voice calls
  • Video calls/video conferences
  • Screen sharing
  • Detailed reporting
  • Instant messaging
  • Collaboration from multiple sites or multiple desks

Because of the versatility of the system, it is a perfect fit for offices of any size, including home offices, small businesses and large campuses. Every service that you need, including voice, data and video, will be available in the cloud. This gets rid of confusing equipment and cluttering cables and makes things simpler for the end user.

Bring Your Own Devices

One of the primary benefits of Nebulosity Voice Cloud PBX is the ability to use your own devices instead of purchasing costly new telecommunications equipment. The Hosted IP PBX solution can be accessed from any location and on most user devices. Your employees will be able to use their laptops, cell phones, tablets, computers and VoIP phones to keep in touch with everyone at your office. Thanks to our bring your own device (BYOD) technology, you can have the feel and function of an expensive professional telecommunications system with all of the convenience that you need. If you need devices, Teltek can also provide you with the equipment you require.

Training for Every Step of the Way

One of the key components of our Nebulosity system is the accompanying trainings. Our simple online training videos are well-organized and easy to work your way through over time. Whether you have employees watching from desks across the country or can gather everyone in the conference room to watch, our easy online tutorials are the best way to learn the system.

Nebulosity Voice Cloud PBX Solutions from Teltek

Teltek is a leader in telecommunication system installation, maintenance and service, thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Teltek’s Free Technology Assessment

June 21st, 2018

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At Teltek, we are dedicated to helping businesses of every size cut costs and get more done with less. We are a single-source point of contact for all of your technology needs, including IT and telecommunications. Our free technology assessments are designed to evaluate what you are currently doing, save you money and identify areas for improvement. What can you expect?

The Threefold Purpose of Our Assessment

  1. Review and evaluate the technology systems that you already have in place
  2. Educate your team on what technologies are available, how new technology could streamline things and potential cost savings
  3. Identify and document your unique needs and goals

Preparing for an Assessment

Before your assessment, you should gather copies of your utility, internet, telephone and other technology bills from the past 3 months. You should also prepare an itemized list of your current technology equipment including copiers, computers, printers, laptops and phones. Finally, you should get together lease and support contracts for your equipment. Be ready to chat with one of our assessment experts about:

  • Your short-term and long-term plans and goals
  • Current plans for upsizing, downsizing or relocation
  • Any current questions or concerns

Using Your Assessment

Once we talk with you and get the required data, we will complete a thorough review of your expenses and equipment to identify where money can be saved and create an actionable plan. For every sector you would like us to improve, we will send out RFPs to numerous trusted suppliers who will share rates for you to choose from. All responses that we receive will be put into a straightforward Technology Expense Management Matrix (TEMM) to show what the vendors offer and your savings. We know that budgets can be tight when you’re a small business, which is why we go above and beyond to secure our customers the lowest rates. We know that you will love experiencing the Teltek difference firsthand, including our excellent customer service and unparalleled cost savings. Once we present this to you, you can make your choice and move forward with our team!

Why Teltek?

Choosing Teltek for a complimentary technology assessment is the right choice. Why?

  • Expertise: We have a world-class team of project managers, technical staff and IT professionals.
  • Experience: We have over 50 years of providing consulting and expense management expertise to businesses like yours.
  • Inclusivity: We don’t just work with your audio/visual equipment or your computers. Instead, we can handle it all!
  • Cost Savings: Thanks to our established relationships with our partners, we can secure excellent rates and ensure that every dollar you spend goes as far as possible.

Talk with Our Team Today

Teltek is a leader in IT services thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek, contact us today for a free 15-minute conference call at 1-866-9-TELTEK or 410-552-6580.

Does Recycling Electronics Really Matter?

June 20th, 2018

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The amount of e-waste (electronic waste) continues to rise every year as consumers swap out iPhones for newer iPhones, old televisions for 4K LED models and dated computer monitors for sleek new ones. However, recycling electronics is still a rare practice, since businesses and customers worry about sensitive information finding its way into the wrong hands. A whopping 75% of old electronics are still stored in homes and businesses because people do not understand how to recycle them. Does recycling e-waste matter?

What Is E-Waste?

E-waste is used to describe end-of-life electronic devices and is also called e-scrap or EOL electronics. This category could include almost anything, including computer equipment, mobile phones, traditional phones, stereos, televisions and A/V equipment. The majority of products thrown into landfills could be recycled or refurbished, which is a much better and environmentally-safe option.

Why Does Recycling Electronics Matter?

  • Raw Materials: Electronics are a great resource for raw materials, including precious metals and gold. Only 10-15% of the gold used in e-waste is recovered, and the rest is lost in landfills. These raw materials could be used to create new tech goods.
  • Waste Management: As a result of the massive growth in the electronics industry and the surprisingly short lifespan of products, there has been an escalation in the amount of solid waste over the past few decades. Recycling electronics helps to reduce this solid waste.
  • Toxic Metals: Electronic devices also contain hazardous materials like lead, cadmium, mercury and chromium. If you do not have your electronics properly recycled, those materials will be released into the environment and harm local ecosystems.

How Can Teltek Help?

Teltek has a technology recycling program dedicated to recovering unwanted, working or damaged electronics from businesses and taking care of disposal or refurbishment. All of the devices that we collect go through an in-depth process to permanently remove files and data so that your information is safe. If equipment is still in working condition or just needs minor repairs, our experts will complete repairs and donate the equipment to local schools, non-profits or charities. If the items can’t be reused, we will take care of recycling in accordance with state and local laws.

Technology Recycling Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service, thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

The Benefits of Avaya IP Office for Small Businesses

June 13th, 2018

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While Avaya IP Office is a very powerful tool for businesses of every size, it’s especially wonderful for small businesses. As businesses are more nationally and internationally connected than ever before thanks to the internet, businesses need more versatile communication solutions. Avaya IP Office is the perfect combination of affordability and flexibility. How could it transform the way your small business gets the job done?

Why Avaya IP Office?

  • Affordable: Avaya IP Office has a notably low total cost of ownership, since you can incorporate existing devices. On average, the total cost of ownership is at least 25% less than similar products from other competitors.
  • More Productivity: Unified communications means that your employees can connect with a variety of communication features including instant messaging, video chat, text-to-speech email reading and traditional phone calls. It’s easy for employees anywhere in the country or world to quickly and easily communicate with each other, freeing up time previously spent hopping from service to service and trying to schedule a call.
  • Energy Efficiency: Did you know that Avaya IP Office phones use up to 60% less electricity than similar systems? You can feel good about the choice that you make and make your office a greener place as a result. Energy efficiency also means that your energy bills will also decrease.
  • Easy to Use: Avaya IP Office systems are well-known for being easy to use. System management is as easy as dragging and dropping. Need extra help? Teltek is always here to provide you with skilled support including training for new system users if necessary. However, most people can immediately begin using the Avaya IP Office system with little to no training.
  • Scalability: While your small business might be just that now, one of your eventual goals is probably growth. Avaya designs every system with scalability in mind. A small business now might be a large business in 10 years! IP Office can grow alongside your business, as it is perfect for 2-1,000 users across up to 32 different sites.

Avaya IP Office and Cloud Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service, thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

The Practical Business Benefits of Video Conferencing

June 6th, 2018

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While video conferencing is nothing new for many businesses, many small and mid-size businesses have failed to get on board. Thanks to the continued expansion of tablets, mobile devices and other ways to stay connected, video conferencing is even more popular. Here are some of its practical benefits for your business:

No Travel Needed

Meeting with clients and prospective customers can mean a lot of time and money if you need to travel. Thanks to video conferencing, you can coordinate and hold a meeting in a matter of minutes with participants anywhere in the world. All that you need to connect with others is the right video equipment and a quiet room!

Connect Remote Workers

If your business utilizes remote workers, it can be tough to cultivate a sense of cohesion with your team. Video conferencing allows remote workers to work together and connect with each other from wherever they work. With a mobile device, like a phone or a tablet, your workers can work together.

Organize Meetings Anytime

Without needing to worry about travel or location, the availability of many customers and employees will skyrocket. You can schedule more meetings throughout your day and travel the entire globe in only a few hours. Video conferencing will help you to keep up with the businesses around you and do even more business in less time.

Humanize Conversations

One of the primary downfalls of text-only or phone communication is that nuances get lost in translation. When you communicate face-to-face, even over video, you can communicate clearly. Body language, facial expressions and even how much attention the other participant is giving you will all be apparent.

Show Instead of Telling

If your business sells products, there is no substitute for showing things! Chatting over the phone does not give the same amount of detail that video conferencing does. You can take notes on a whiteboard, show your product or give a demonstration—all without leaving your office!

Avaya IP Office and Video Conferencing Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service, thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.