How Avaya IP Office Meets Millennial Needs

December 5th, 2018

avaya

Over the past five years, millennials have become massive consumers of goods and services. That means that every business is now tasked with adapting to their communication and marketing preferences. While it’s clear that most millennials prefer to shop online and are “killing” a number of industries (including cereal, diamonds and casual sit-down dining), one thing might surprise you—their preferred method of communicating with companies is nothing new, and Avaya IP Office is a perfect fit.

The Channels of Choice

Millennials still prefer to communicate via phone and email when compared with all other communication channels (self-service, SMS, social media, online chat and via mail). Over 33% of millennials still prefer to use to phone to communicate with businesses and brands! That means that every business still needs to communicate with customers via telephone. Avaya IP Office is a cost-effective and versatile way to meet the needs and preferences of both older consumers and younger millennials.

Texting Isn’t King

While millennials might prefer to communicate with friends and family members via text, they do not prefer to work with customer service agents and business owners over SMS. In fact, over the past five years, millennials want to communicate via text message less than before.

Instead of text messaging, there has been a small uptick in communication via online chat. Whether it’s an online chat portal on your website set up through Avaya IP Office or something else, setting up a chat platform is a great way to communicate without picking up the phone or heading to your email inbox.

Why Does Avaya IP Office Remain So Popular?

Avaya IP Office is perfect for meeting the customer service expectations of millennials. When surveyed, millennials indicated that they cared the most about the fast, convenient and seamless resolution of any questions or problems. By using a versatile and modern telecommunications solution like Avaya IP Office, you will be primed to exceed all three of those expectations.

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

2019 Computer Security Forecast for Small Business Owners

November 21st, 2018

Computer Security

Every new year brings a whole host of new computer security vulnerabilities and threats, which is why the right technology partner is essential. Teltek works hard to stay on top of the latest viruses, threats and hacking trends so that you don’t have to. Here are the 2019 risks that every small business owner should know about.

Email Scams

While email might not seem like a popular way to gain access to sensitive information, it remains one of the most common ways for hackers to infiltrate a business. Many attackers specifically target small and mid-sized companies and pose as employees, partners, vendors or stakeholders. By sending malicious attachments that don’t appear to be dangerous or outright asking employees to confirm private information, your business could be hacked. Make sure your employees understand how to identify suspicious emails and that they never give out personal information and sensitive business information via email.

Dangers of Cloud Computing

Cloud computing has taken off over the past few years, and now more businesses than ever before are connected to the cloud. While it offers a wide range of benefits to businesses on a budget, there are also plenty of dangers to unprotected businesses. If you utilize cloud computing, you should partner with a knowledgeable cloud and computer security company like Teltek. Make sure you also maintain back-ups of files in the cloud and cloud back-ups of physical files at your location.

Ransomware Targeting New Devices

Another computer security threat in 2019 goes beyond what you traditionally think of as a computer. Cyber-criminals are branching beyond traditional desktops and laptops to invade numerous “smart” devices. Hackers can get into smart TVs, tablets, cell phones and any other computer-run devices connected to the internet. It’s more important than ever before for every business to guard the infrastructure every device connects to as a result. Make sure that your Internet is secure, and always use a separate guest network for anyone only in your office temporarily.

Partner with Teltek for Computer Security

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Thanks to our Total Care Assurance Guarantee, we have a loyal and thriving customer base. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

What Every Small Business Should Know About Avaya IP Office and VoIP

November 15th, 2018

VoIP

Does your business need a better way to take care of your telecommunications and improve your customer service at the same time? Avaya IP Office is a winning solution for thousands of businesses throughout the country. Thanks to unique and intuitive features, as well as a very affordable cost, Avaya IP Office is the best way to take your business to the next level.

VoIP 101

Voice over Internet Protocol, or VoIP, is a modern way of communicating via voice over the internet. Instead of using traditional phone lines, VoIP allows for a convenient and cost-effective alternative. Thanks to the versatility of VoIP, many VoIP programs including Avaya IP Office allow for additional capabilities, including messaging, video calls, email, e-fax and more. Talking on the phone doesn’t mean sacrificing the use of other applications. Many businesses who utilize VoIP solutions also find increased productivity as a result, since employees can immediately access what they need and communicate rapidly.

Why Avaya IP Office?

Avaya IP Office currently boasts over 26 million users across the world, and it remains the top choice for unified messaging in the United States. Avaya IP Office’s powerful features make staying in touch using VoIP easy. Users can bring their own devices, which saves your business time and allows employees to work with tools they are already comfortable using. Whether on a tablet or a personal mobile device, your employees will be able to stay in touch and have access to powerful communication tools.

Avaya IP Office also boasts greater flexibility and scalability than many other VoIP solutions. As companies enter the busy holiday commerce season, many hire a plethora of extra seasonal employees. Without the right versatile telecommunications tools, you might be stuck holding onto extra hardware throughout the year (and paying for more phone lines than you need!). Adjusting the capacity of your VoIP phone system is simple when you partner with Teltek and Avaya, and you will never be stuck paying for more than you need.

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

What Every School and Library Should Know About E-RATE

November 7th, 2018

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E-RATE is a powerful program designed to make telecommunications equipment and technology more affordable for schools and libraries across the country. This federally-funded program, also known as The Schools and Libraries Program (TSLP), has been in existence since 1997 and offers discounted telecommunications, Internet and internal connections to eligible locations.

What Benefits Does E-RATE Offer?

This program currently funds five types of service:

  1. Data transmission services and internet access
  2. Voice services
  3. Internal connections
  4. Managed internal broadband services
  5. Basic maintenance of internal connections

Some of the eligible services include:

  • Wireless access points
  • Cabling
  • Caching
  • Firewall services
  • Switches
  • Routers
  • UPS
  • Racks
  • Wireless controllers
  • Wi-Fi software
  • Managed Wi-Fi services
  • Leased lit and dark fiber
  • IRUs
  • Internet access

Depending on the poverty level and urban/rural status of the school or library, the available discount could range from 20-90%. Areas with the 20% discount have no students eligible for free and reduced price lunch, and most areas with the 90% discount have over 75% of the student population eligible for free and reduced price lunch. If you aren’t sure where your school will fall, you can learn more on the discount matrix included in the application. All of these benefits are extended with the goal of increasing connectivity to help children learn and thrive with access to the same resources as those in wealthier neighborhoods.

How Does the E-RATE Program Work?

Interested schools and libraries can apply online through a simple portal. The applicant will complete a form to start the competitive bidding process and receive bids from a number of service providers. Providing that the application meets all requirements and the bidding period has ended, the applicant will then be able to select a service provider. The applicant will submit another completed application to the Universal Service Administrative Company (USAC) who will issue a funding commitment for the appropriate amount. Once the service has been received, reimbursement and discounts will be offered.

Explore E-RATE with Teltek

Teltek is a registered E-RATE vendor with the SPIN number 830717. As a leader in telecommunications, we have access to a number of vendors and technologies perfect for your library or school. To learn more about our ability to meet your needs through E-RATE, please get in touch. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

What Every Small Business Needs to Know About IT Security

October 24th, 2018

IT Security

What do the biggest companies like Target and Home Depot have in common with the small businesses lining every Main Street? Every business is a prime target for cyber attacks and security breaches. One recent Forbes study found that 20% of small and mid-sized businesses have experienced a breach or hack before, and the annual cost of those hacks is estimated to hit $2 trillion by 2019. When it comes to IT security, what your business doesn’t know will hurt you.

Don’t Keep What You Don’t Need

If you don’t have sensitive information, hackers won’t be able to access it. The higher the amount of personal data that you have about every customer, the higher that your liability is. You should only collect information that you really need and store it for only as long as your business needs it. Don’t be careless with collecting and storing customer data.

Lock Up What You Need to Keep

Every business does need to have a certain amount of sensitive information on hand, and that information should be protected as much as possible. You should require all users with access to use unique passwords that are not used anywhere else. Employee access should be restricted to employees who need to use the data, not everyone at your company. You should also have additional back-end security to protect the computers and servers that the data is living on. A skilled IT security partner like Teltek can help you to secure your physical location and digital footprint to protect the future of your business.

Take Employee Education Seriously

Many of the worst cyber breaches happen as a result of human error. Something that an employee saw no harm in could be the downfall of your company. It’s vital that you regularly educate all employees about proper security procedures. Can employees recognize a phishing email? Does each employee know what to do if they realize a breach occurred? Knowledgeable employees are your front line of defense against hackers.

Talk to Our Team Today

Teltek is a leader in IT services thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek, contact us today for a free 15-minute conference call at 1-866-9-TELTEK or 410-552-6580.

Protecting Your Business from Cyber Security Issues During the Holidays

October 17th, 2018

cyber security

While the holidays are referred to as “the most wonderful time of the year,” they are also known for being prime time for cyber security issues. Since consumers are focused on the bustle of the season and business owners are busy working hard meeting customer demand, cyber security often falls by the wayside.

The Rise of Holiday Hacking

A 2017 study found that financial malware correlated with cyber security breaches increased almost 25% during the holiday season. Over the course of the 2016 holiday season, cyber thieves used about 30 types of banking Trojans that contributed to a whopping $6.9 billion in online payment frauds. With cyber security risks growing every year, every business owner should take steps to protect their business and customers during the holidays.

The Most Common Holiday Attacks

The most common threats during the holiday season include:

  • Phishing campaigns, where you will receive emails disguised as authentic communications from vendors or customers looking to capture passwords and personal information or install dangerous software on your system
  • Skimmers placed on your POS terminals that will read the card number and pin code when customers pay with a credit or debit card
  • DDoS, or distributed denial of service, attacks, where a hacker will try to make your website unavailable to customers by disrupting the services of the host connected to the internet. While this type of attack might not compromise any personal or sensitive information, downtime on your website could cost you thousands in sales over the holiday season

Preparing for Cyber Security Attacks Around the Holidays

  • Schedule a check-up with Teltek to make sure that your current IT systems are secure and properly backing everything up. Now is the time to install patches, update security systems and schedule regular back-ups, because you won’t have time to do so soon!
  • Continuously monitor your business with security systems to make sure that nothing is off. With Teltek’s support, you can have your back end monitored around the clock for attempted breaches or DDoS attacks.
  • Never leave anything to chance. Don’t try to protect your business and customers from data breaches and cyber security attacks alone.

Partner with Teltek for Cyber Security Protection

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Thanks to our Total Care Assurance Guarantee, we have a loyal and thriving customer base. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

3 Reasons Why You Should Choose Cloud PBX Services from Teltek

October 10th, 2018

Cloud PBX

Are you still searching for the right telephone and voice solution for your business? Teltek’s Nebulosity Voice Cloud PBX services are an affordable, versatile and scalable way to give your employees and customers the best experience possible backed up by excellent customer service.

Cloud Is the Future and the Present

It’s easy to think that cloud services are still the new kid on the block, but cloud services are no longer something reserved for early adopters. Instead, businesses of every size are using the cloud to communicate rapidly and cost-effectively. If you don’t use the cloud now, you are already being left behind. Our Cloud PBX offers a variety of intuitive communication methods and reliability that will keep your employees connected all day long.

Versatility

Our VoIP PBX solution lets your workers do everything that they need to do, including:

  • Placing voice calls
  • Making video calls
  • Sharing screens
  • Messaging other workers
  • Collaborating more easily
  • Using devices to work from home, from a co-working space or from anywhere else
  • The ability to bring your own device for employees, so you do not need to invest a great deal into purchasing devices upfront

Scalability

As a small business hoping to grow bigger, scalability is essential. Unlike bigger businesses that might have more established plans for growth and current needs, smaller companies need the option for scalability throughout the year. Whether it’s more volume around the holidays or a sudden increase in call volume after one of your products is featured in a media outlet, our Nebulosity Voice Cloud PBX solutions can expand and contract right with you.

Featured Product: Cloud PBX

Teltek’s Voice Cloud PBX solution is a cutting-edge, cloud-based Voice over Internet Protocol (VoIP) system that will change your business forever. Our Cloud PBX is designed to be scalable and versatile for offices of every size, and it lets your workers communicate quickly and easily. Our PBX solution is also highly cost-effective so that you don’t need to rule out a superior product due to a hefty price tag. If you are ready for a flexible voice cloud solution that can meet your needs now and in the future, schedule an appointment to talk with Teltek today.

Talk to Our Team Today

Teltek is a leader in IT services thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek, contact us today for a free 15-minute conference call at 1-866-9-TELTEK or 410-552-6580.

The Value of Avaya Call Reporting for Avaya IP Office

October 3rd, 2018

Office-Relocating

With so many calls going in and out of your business every day, it’s important to monitor them and understand the outcome of every call. Avaya IP Office has a unique feature, Avaya Call Reporting, that makes it easier than ever to manage your telecommunication system and business. From in-depth, customizable reports to agent dashboards, Avaya Call Reporting makes Avaya IP Office a better fit for every business with a high volume of calls or call center.

Reporting

Avaya Call Reporting offers over 50 standard reports and the option to create custom reports. These reports follow calls from start to finish so that you can access a great deal of information about every inbound, outbound and internal call at your business. Custom reports are perfect for businesses who have unique metrics to measure, and they can quickly be branded and tailored to match exactly what your business needs.

Agent Dashboards

Each of your custom service agents or employees can access an agent dashboard. This proprietary feature allows for high productivity and visibility. There are many different widgets within the dashboard that help employees to add value to each call and stay on track. These dashboards can also easily integrate with other CRMs like Salesforce.

Recording Library

The recording library in Avaya Call Reporting can be integrated with Avaya IP Office Voicemail Pro to improve reporting and help with assessing call quality. You can evaluate your employees and listen to specific calls. This is very helpful when following up on customer complaints or monitoring employee performance. All of the retention policies can be customized to meet your needs so that your business can determine how long calls are kept and where they are stored.

The Avaya Call Reporting Reports

Some of the standard reports included in this amazing add-on to the Avaya IP Office suite include:

  • Calls by Account Code
  • Agent Calls & Summary (Inbound, Outbound, etc.)
  • Calls by Call Direction
  • Call Cost & Summary
  • Calls by Caller ID
  • Calls by External Summary
  • Group Summary
  • Lists of Calls (Inbound, Outbound, External Party, Caller ID, etc.)
  • Local Number Inbound Calls
  • Trunk Usage
  • Tag Summary

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

The Basics of Managed Print Services

September 26th, 2018

managed print service

Does it feel like your copy machine always runs out of toner right before your Monday morning staff meeting and the supply closet is empty? Do you spend more time searching for an extra ream of copy paper than making copies? Managed print services are the perfect solution for busy offices who have more important things to do than worry about overseeing printing and copying supplies.

Managed Print Services 101

Managed print services start with completing a thorough assessment of your office’s current printing and copying equipment and your needs. A specialist will also assess the historic print volume and any hardware that you would like to keep. Teltek will then use our expertise to prepare a print analysis and managed print services proposal. The report will show you your current cost-per-page and what the cost-per-page would be for a managed solution. Many of our customers are shocked to see how much leaving printing and copying management to us can save them.

Update Your Print Technology At No Extra Cost

One of the biggest benefits that our managed print services customers receive is the ability to upgrade existing copying and printing hardware at no additional out-of-pocket expense. Teltek’s managed printing experts can utilize some or all of what you already own, updated outdated equipment or access supplier-owned hardware without an additional capital investment. Managed print services also include regular maintenance on your printers and copiers to prevent repairs from draining your pockets.

What Does the Service Include?

If you choose to partner with Teltek for your managed print services, you will have access to a number of benefits including:

  • One monthly price and one monthly invoice
  • Remote monitoring
  • On-site and remote support, including optional trainings
  • A single vendor to call when you need help or need to discuss an uptick or downturn in anticipated volume
  • Paying only for the pages that you print
  • Not needing to keep a great deal of toner, parts and paper on hand
  • The ability to either use your own hardware or use supplier-owned hardware without needing to make an additional investment
  • Access to the best brands in the industry including Kyocera, Konica Minolta, Lexmark, Xerox and Panasonic

Explore Managed Print Services with Teltek

Teltek is a leader in managed print services for businesses of every size. If you are ready for a better way to manage your copying and printing and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

How Avaya IP Office Can Accelerate Your Cloud Communications Journey

September 19th, 2018

Avaya IP Office

Cloud communications are a priority for many businesses, but with so many other things going on it can be hard to find time to devote to researching and implementing cloud technologies. By 2020, almost 80% of small and midsize businesses will be cloud-adapted. Are you worried that you won’t be one of them? Avaya IP Office can make it easier to bring your business up to speed and accelerate your cloud communications journey.

The Challenges of Converting to Cloud Communications

Many small businesses have small IT budgets and not much capital to invest in transitioning to the cloud. That means that you can’t afford to get things wrong the first time! By utilizing a proven system like Avaya IP Office and a trustworthy experienced partner like Teltek, you can stretch your budget further and get you the great results that you need.

There are many additional challenges involved in converting to the cloud, including a greater need for scalability depending on your application usage. It can be hard to find the right balance between the equipment that you own and the equipment you need today and tomorrow. Avaya IP Office is designed with budget and scalability in mind, so it is easy to access what you need and adjust in the future.

The Benefits of Cloud Communications

While the challenges do exist, the benefits far outweigh them. If you partner with Teltek and utilize Avaya IP Office, you can benefit from:

  • A predictable expense method of communication, where you only need to pay for what you use
  • A system with cutting-edge technology including features like real-time monitoring, analytics and a central management hub
  • More time for your staff to focus on non-IT related things, like running your business
  • A versatile and flexible model that can expand or contract alongside your business
  • The ability to reuse IP, digital, analog and cordless devices
  • Flexibility for remote workers and businesses with multiple locations

The choice is clear. Avaya IP Office offers unparalleled cloud flexibility for businesses of every size, including yours!

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.