Total Care Assurance = Peace of Mind


Assurance is a very powerful word that inspires confidence and certainty. Teltek’s Total Care Assurance Program lets you focus on your business and rest assured that your information technology needs are in good hands. You shouldn’t have to wonder if your anti-virus is up to date or worry that you’re paying too much for phone service. Relax and let Teltek take care of it!


The “Total” in Total Care Assurance means that Teltek is prepared to manage everything from the phone system to the computers to the software to the printers. We ensure that all equipment is properly installed and integrated. It takes one call to request an update, replacement or repair for any service or equipment you need and one monthly invoice.


If you don’t have an IT department, Teltek can be your outsourced IT department. If you do have in-house IT support, Total Care Assurance can supplement those efforts. One of the advantages of bringing on Teltek as your single-source vendor is that we get to know you and your business, which allows us to offer personalized and customized solutions to increase productivity and minimize costly downtime.


A few of the services included in this comprehensive package include:

The Total Care Assurance process begins with an in-depth analysis of your existing technology, future business plans and budget. Once the key criteria have been identified, expectations and the frequency of onsite scheduled preventive maintenance visits are discussed. Next, primary and secondary technicians and project managers are assigned to you and then documentation of your network, settings and preferences is completed. Finally, all systems and software are upgraded to a manageable level and your ongoing support begins. All of the above is managed by a friendly and responsive Project Manager who ensures that your installation, upgrade or ongoing service is implemented to your specifications and satisfaction.


Are you ready to begin the Total Care Assurance experience and have peace of mind? Call Teltek today at 1-866-9-TELTEK or 410-552-6580.


Tags: , , , ,