Protect and Support Your Avaya IP Office System With IPOSS

Avaya IP Office Release 9.1

As a Certified Avaya SME Expert Business Partner, the Teltek team is well-versed in all aspects of Avaya products, including installation and service. A few weeks ago, we provided an overview of Avaya IP Office release 10.1. Today we want you to know about a service you should consider to optimize and protect your Avaya Investment.


IP Office Support Services (IPOSS) is a comprehensive and customizable solution available to customers with Avaya IP Office systems that are release 8.1 or higher. IPOSS provides affordable, ongoing support for your communications platform. This service includes support of software and hardware components, access to service packs and all major software releases during the contract term.


Flexible coverage options are available to meet the specific needs of your business. Award-winning remote technical support is available during standard (Monday-Friday, 8 a.m. – 5 p.m.) business hours or 24x7x365.


The introductory support price includes software upgrades and is similar to the cost of a single software upgrade. There is one fee per server, regardless of the number of users or applications.


IPOSS is available through Avaya Authorized Partners, like Teltek. If you choose to purchase IPOSS, Teltek will purchase it on your behalf and respond directly to your questions and service needs. As a single-source company that provides one-call technology consulting & support for small to mid-sized businesses in Maryland, Washington, DC, Virginia and Pennsylvania, Teltek is your local Avaya connection.


The Basic Version of IPOSS includes:

  • Remote technical support for both software and hardware during standard (Monday-Friday, 8 a.m. – 5 p.m.) business hours
  • Access to major software upgrades to keep your systems current and to increase functionality
  • Access to minor software releases, service packs and software and firmware updates
  • Access to the Avaya support site tools and intellectual property
  • Enhanced remote connectivity through SSL-VPN for increased security and faster resolution
  • Availability of coverage in 1, 3 or 5-year prepaid terms
  • Low total cost of ownership
  • Competitively priced support


Additional Value Options include:

  • Anytime/any day remote support (24x7x365)
  • Advanced Parts Replacement – next business day for critical components
  • Advanced Parts with On-Site support – next business day


If you would like to learn more or are ready to optimize your Avaya IP Office system with IPOSS, Call Teltek today at 1-866-9-TELTEK or 410-552-6580.



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