NEC SL2100: An Innovative Communications Solution

 

Nec-sl2100-US

The SL2100 Communications System is the newest product from NEC. This phone system offers many helpful attributes and most of the technology is built-in, reducing the need for extra hardware, licensing and maintenance, so it’s an affordable choice as well!

 

Intuitive features of the SL2100 make the system very user-friendly, so there is no need for extensive training before your team is up and running. This phone system increases your team’s performance and creates a positive customer experience that will encourage repeat business. How can the SL2100 achieve all these objectives for your company?

 

Let’s take a look at some of these features:

 

InMail provides an efficient way to monitor your mailbox from anywhere with message notifications that can be sent to your desktop phone, home office or mobile phone with the option of including audio attachments. Choose from several recorded personalized greetings to indicate your availability for certain times of day. The Call Record feature allows you to save important discussions. Recordings can be emailed to colleagues and stored for quick reference at a later time.

 

Smartphone SIP App functions as a Standard SIP station on iPhone and Android smartphones. From your smartphone, it allows you to:

 

  • Answer incoming calls to your office telephone
  • Make calls using your office telephone system. Your office caller ID is displayed, not your personal cell phone number
  • Utilize a Wi-Fi hotspot at the office, at home or even a public hotspot, without using your cellular minutes
  • Hold and Transfer calls to other stations within your office telephone system
  • Access your office voicemail

 

Automatic Call Distribution (ACD) efficiently routes callers based on pre-established criteria. ACD works well for customers who require assistance from a specific type of individual or department at the earliest opportunity. When all agents are busy assisting callers, the outside party can listen to periodic announcement messages while waiting for an agent to become available. Callers can also overflow to another destination so that outside callers are not left waiting on hold for an extended period of time,

 

Contact Center Software allows up to two supervisors to monitor the real-time activity of the system’s ACD, such as Agent State and ACD Queue Status, from their PCs. They can also run ACD/Contact Center activity reports, such as Agent Call Summary, Abandoned Calls, etc.

 

If you’d like to learn more about the NEC SL2100, please visit our NEC Partnership page or give us a call at 1.866.9 TELTEK.

 

Tags: , , , , ,