What Does Total Care Assurance Mean for Teltek Customers?


Teltek has a proprietary method for satisfying the diverse range of needs that businesses have. After all, you don’t just need someone to help with proactively monitoring your network; you also need someone to make sure you aren’t overpaying on your phone bills. Our Total Care Assurance plan is our way of making sure you can enjoy total peace of mind as your business grows and your needs change.

What Services Are Included?

As the name implies, Total Care Assurance includes just about anything you can think of, all for a single fixed price per user.

Total Care Assurance includes:

  • Anti-virus, SPAM, spyware and malware protection
  • Bandwidth analysis
  • Email and exchange administration
  • Business software support
  • Monthly or quarterly on-site visits to evaluate technology implementation and complete maintenance
  • Negotiation, repairs and relocation with service providers
  • Telephone and VoIP system moves, additions and alterations
  • Proactive monitoring
  • Remote troubleshooting and IT support
  • Server and PC patching
  • Voice and data cabling repairs
  • Voicemail and call center administration

How Does the Process Work?

Total Care Assurance starts with an analysis of your current technology. Is what you have now working well for you, your staff and your future goals? What budget do you have? What pieces of technology could help your business to grow even more? Our consultants will take a comprehensive look at your business to identify how we can best help you. We will develop a schedule for preventative maintenance visits and assign you a single project manager who will be your point of contact. We never ask our customers to remember a long list of names. Instead, you will work with the same skilled IT project manager every time.

Once the goals have been defined and a plan has been created, our professionals will upgrade systems and software as needed. At this point, our ongoing support of your business will begin. If there are any hiccups along the way, we are always one call away.

Enjoy Total Care Assurance from Teltek

If you are ready to take your office hardware, software and maintenance to the next level, Total Care Assurance is perfect for you. For a low monthly rate, you will enjoy the top-notch service and responsive support that have earned us so many loyal customers over the years. Contact Teltek today for a free consultation and to learn more about how our services can help your business grow at 1-866-9-TELTEK or 410-552-6580.