Archive for the ‘Avaya’ Category

How Avaya IP Office Meets Millennial Needs

Wednesday, December 5th, 2018

avaya

Over the past five years, millennials have become massive consumers of goods and services. That means that every business is now tasked with adapting to their communication and marketing preferences. While it’s clear that most millennials prefer to shop online and are “killing” a number of industries (including cereal, diamonds and casual sit-down dining), one thing might surprise you—their preferred method of communicating with companies is nothing new, and Avaya IP Office is a perfect fit.

The Channels of Choice

Millennials still prefer to communicate via phone and email when compared with all other communication channels (self-service, SMS, social media, online chat and via mail). Over 33% of millennials still prefer to use to phone to communicate with businesses and brands! That means that every business still needs to communicate with customers via telephone. Avaya IP Office is a cost-effective and versatile way to meet the needs and preferences of both older consumers and younger millennials.

Texting Isn’t King

While millennials might prefer to communicate with friends and family members via text, they do not prefer to work with customer service agents and business owners over SMS. In fact, over the past five years, millennials want to communicate via text message less than before.

Instead of text messaging, there has been a small uptick in communication via online chat. Whether it’s an online chat portal on your website set up through Avaya IP Office or something else, setting up a chat platform is a great way to communicate without picking up the phone or heading to your email inbox.

Why Does Avaya IP Office Remain So Popular?

Avaya IP Office is perfect for meeting the customer service expectations of millennials. When surveyed, millennials indicated that they cared the most about the fast, convenient and seamless resolution of any questions or problems. By using a versatile and modern telecommunications solution like Avaya IP Office, you will be primed to exceed all three of those expectations.

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

What Every Small Business Should Know About Avaya IP Office and VoIP

Thursday, November 15th, 2018

VoIP

Does your business need a better way to take care of your telecommunications and improve your customer service at the same time? Avaya IP Office is a winning solution for thousands of businesses throughout the country. Thanks to unique and intuitive features, as well as a very affordable cost, Avaya IP Office is the best way to take your business to the next level.

VoIP 101

Voice over Internet Protocol, or VoIP, is a modern way of communicating via voice over the internet. Instead of using traditional phone lines, VoIP allows for a convenient and cost-effective alternative. Thanks to the versatility of VoIP, many VoIP programs including Avaya IP Office allow for additional capabilities, including messaging, video calls, email, e-fax and more. Talking on the phone doesn’t mean sacrificing the use of other applications. Many businesses who utilize VoIP solutions also find increased productivity as a result, since employees can immediately access what they need and communicate rapidly.

Why Avaya IP Office?

Avaya IP Office currently boasts over 26 million users across the world, and it remains the top choice for unified messaging in the United States. Avaya IP Office’s powerful features make staying in touch using VoIP easy. Users can bring their own devices, which saves your business time and allows employees to work with tools they are already comfortable using. Whether on a tablet or a personal mobile device, your employees will be able to stay in touch and have access to powerful communication tools.

Avaya IP Office also boasts greater flexibility and scalability than many other VoIP solutions. As companies enter the busy holiday commerce season, many hire a plethora of extra seasonal employees. Without the right versatile telecommunications tools, you might be stuck holding onto extra hardware throughout the year (and paying for more phone lines than you need!). Adjusting the capacity of your VoIP phone system is simple when you partner with Teltek and Avaya, and you will never be stuck paying for more than you need.

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

The Value of Avaya Call Reporting for Avaya IP Office

Wednesday, October 3rd, 2018

Office-Relocating

With so many calls going in and out of your business every day, it’s important to monitor them and understand the outcome of every call. Avaya IP Office has a unique feature, Avaya Call Reporting, that makes it easier than ever to manage your telecommunication system and business. From in-depth, customizable reports to agent dashboards, Avaya Call Reporting makes Avaya IP Office a better fit for every business with a high volume of calls or call center.

Reporting

Avaya Call Reporting offers over 50 standard reports and the option to create custom reports. These reports follow calls from start to finish so that you can access a great deal of information about every inbound, outbound and internal call at your business. Custom reports are perfect for businesses who have unique metrics to measure, and they can quickly be branded and tailored to match exactly what your business needs.

Agent Dashboards

Each of your custom service agents or employees can access an agent dashboard. This proprietary feature allows for high productivity and visibility. There are many different widgets within the dashboard that help employees to add value to each call and stay on track. These dashboards can also easily integrate with other CRMs like Salesforce.

Recording Library

The recording library in Avaya Call Reporting can be integrated with Avaya IP Office Voicemail Pro to improve reporting and help with assessing call quality. You can evaluate your employees and listen to specific calls. This is very helpful when following up on customer complaints or monitoring employee performance. All of the retention policies can be customized to meet your needs so that your business can determine how long calls are kept and where they are stored.

The Avaya Call Reporting Reports

Some of the standard reports included in this amazing add-on to the Avaya IP Office suite include:

  • Calls by Account Code
  • Agent Calls & Summary (Inbound, Outbound, etc.)
  • Calls by Call Direction
  • Call Cost & Summary
  • Calls by Caller ID
  • Calls by External Summary
  • Group Summary
  • Lists of Calls (Inbound, Outbound, External Party, Caller ID, etc.)
  • Local Number Inbound Calls
  • Trunk Usage
  • Tag Summary

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

How Avaya IP Office Can Accelerate Your Cloud Communications Journey

Wednesday, September 19th, 2018

Avaya IP Office

Cloud communications are a priority for many businesses, but with so many other things going on it can be hard to find time to devote to researching and implementing cloud technologies. By 2020, almost 80% of small and midsize businesses will be cloud-adapted. Are you worried that you won’t be one of them? Avaya IP Office can make it easier to bring your business up to speed and accelerate your cloud communications journey.

The Challenges of Converting to Cloud Communications

Many small businesses have small IT budgets and not much capital to invest in transitioning to the cloud. That means that you can’t afford to get things wrong the first time! By utilizing a proven system like Avaya IP Office and a trustworthy experienced partner like Teltek, you can stretch your budget further and get you the great results that you need.

There are many additional challenges involved in converting to the cloud, including a greater need for scalability depending on your application usage. It can be hard to find the right balance between the equipment that you own and the equipment you need today and tomorrow. Avaya IP Office is designed with budget and scalability in mind, so it is easy to access what you need and adjust in the future.

The Benefits of Cloud Communications

While the challenges do exist, the benefits far outweigh them. If you partner with Teltek and utilize Avaya IP Office, you can benefit from:

  • A predictable expense method of communication, where you only need to pay for what you use
  • A system with cutting-edge technology including features like real-time monitoring, analytics and a central management hub
  • More time for your staff to focus on non-IT related things, like running your business
  • A versatile and flexible model that can expand or contract alongside your business
  • The ability to reuse IP, digital, analog and cordless devices
  • Flexibility for remote workers and businesses with multiple locations

The choice is clear. Avaya IP Office offers unparalleled cloud flexibility for businesses of every size, including yours!

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

The Amazing Benefits of Avaya IP Office

Wednesday, August 15th, 2018

Avaya IP Office

Avaya IP Office has continued to grow in popularity over time thanks to its versatility, scalability and affordability. This platform is customized for small and medium-sized businesses who have big communication needs and small budgets. Avaya IP Office can work with a variety of telephones and electronic devices and be easily adapted to your office and situation. When you choose IP Office, you, your customers and everyone you work with will benefit.

Avaya IP Office 101

Avaya IP Office is a telecommunications solution that can work for businesses with 5 users or 3,000 users at one site or multiple locations. This innovative system is optimized for mobile use so that your employees can collaborate from anywhere in the world at any time and on any device. Just like with every Avaya IP Office solution, you will get it delivered with unparalleled support from Avaya and Teltek.

A Better Customer Experience

Customer experience is a growing priority for brands, as they realize that small things add up to major purchasing decisions over the course of a customer relationship. Did you know that 86% of customers will pay a premium for a better customer experience? Even more important—it’s projected that by 2020, customer experience will matter more than price and product features as the differentiator in purchasing decisions. By using a communication system optimized for customers and employees, you can keep everyone happy and attract and retain your customers. Calls will go to the right employee, wherever they are located, every time.

Let Employees Do More

Staying connected when you have a large number of employees, remote employees or satellite locations can be tricky. Avaya IP Office can quickly and easily combine employees at a variety of locations to increase productivity and make communicating intuitive. When you use Avaya’s system, employees can also utilize personal phones as an extension of an office phone for greater availability.

A Wide Variety of Supported Devices

Do you wish there was a way to scale and utilize a new communication solution without needing to invest tens of thousands into new hardware? Avaya IP office supports a wide variety of communication devices including:

  • Analog phones
  • Digital phones
  • IP phones
  • Softphones
  • Mobile phones
  • Analog and digital cordless phones
  • Calls via Wi-Fi, 3G and 4G data networks

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

The Benefits of Avaya IP Office for Small Businesses

Wednesday, June 13th, 2018

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While Avaya IP Office is a very powerful tool for businesses of every size, it’s especially wonderful for small businesses. As businesses are more nationally and internationally connected than ever before thanks to the internet, businesses need more versatile communication solutions. Avaya IP Office is the perfect combination of affordability and flexibility. How could it transform the way your small business gets the job done?

Why Avaya IP Office?

  • Affordable: Avaya IP Office has a notably low total cost of ownership, since you can incorporate existing devices. On average, the total cost of ownership is at least 25% less than similar products from other competitors.
  • More Productivity: Unified communications means that your employees can connect with a variety of communication features including instant messaging, video chat, text-to-speech email reading and traditional phone calls. It’s easy for employees anywhere in the country or world to quickly and easily communicate with each other, freeing up time previously spent hopping from service to service and trying to schedule a call.
  • Energy Efficiency: Did you know that Avaya IP Office phones use up to 60% less electricity than similar systems? You can feel good about the choice that you make and make your office a greener place as a result. Energy efficiency also means that your energy bills will also decrease.
  • Easy to Use: Avaya IP Office systems are well-known for being easy to use. System management is as easy as dragging and dropping. Need extra help? Teltek is always here to provide you with skilled support including training for new system users if necessary. However, most people can immediately begin using the Avaya IP Office system with little to no training.
  • Scalability: While your small business might be just that now, one of your eventual goals is probably growth. Avaya designs every system with scalability in mind. A small business now might be a large business in 10 years! IP Office can grow alongside your business, as it is perfect for 2-1,000 users across up to 32 different sites.

Avaya IP Office and Cloud Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service, thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.