Archive for the ‘Case Studies’ Category

Avaya helps Carlo’s Bakery take the Cake Boss!!

Thursday, May 7th, 2015


Check out the video to learn how Avaya helps Carlo’s Bakery take the Cake Boss!!   Picture it, you’re a family owned and operated business that’s been going strong since 1910.  You have a great reputation in your neighborhood (and in NYC which is right across the river) and you want to grow.  You’re offered and accept the marketing opportunity of a lifetime.  Now the phone is ringing of the hook!


That’s exactly what happened to Carlo’s Bakery.  Sound familiar?  Who doesn’t love culinary reality shows? We enjoy watching them and I assure you there’s more than just the 15 minutes of fame that drives individuals and businesses to agree to have their operations turned upside down for camera crews.  Carlo’s Bakery, in Hoboken NJ  saw the opportunity when TLC wanted to feature them on their reality show,  Cake Boss.


Cake Boss made Master Baker Bartolo Jr. “Buddy” and their brand household names.  After the first show aired, their phones were ringing off the hook and it became apparent that they had outgrown their existing phone and communications  systems. Add an aggressive growth plan to the mix including scaling up to 14 stores and 900 employees by the end of 2014 and the challenge become exponentially greater.



How do you expand into other markets and scale bakery operations when your product is  highly personalized, perishable and sometimes tricky to transport?  How do you keep your “hands in the dough” at 14 locations in multiple states.  Of course you need to hire good people to manage and execute your vision but to keep a hands on approach with clients and staff you need to stay connected.


Avaya provided stability and scalability and  allowed Carlo’s to manage the influx of communications from potential clients as well as its growing internal communications from purchasing to delivery.  Check out the video to hear “Buddy” share how Avaya helps Carlo’s Bakery take the Cake Boss!


Is your business outgrowing your existing phone and communications systems?  Teltek can help!  Give us a call to discuss your current needs and your future plans and we’ll help migrate you to a more stable, scalable and usable model for your business.


Teltek is a Certified Avaya Business Partner, NEC Dealer, Zultys, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, D.C., Virginia and Pennsylvania.


enGenius keeps students connected in the classroom!

Monday, April 28th, 2014


The challenge:

St. Bernadette School wanted to make sure that there students had access to the latest technology tools in the classroom.  In addition to the computer lab and offices, the school has mobile embraced technology and invested in tablets for the students to be used during class work on certain days. This required real time connectivity that was able to service both traditional stationary computers and laptops but also be flexible enough to support a high density of mobile devices in different classrooms on any given day.


The solution:

enGenius EAP600 High-Powered, Long-Range Ceiling Mount Dual-Band N600 Indoor Access Point.  Because the EAP600 can support multiple SSIDs, VLANs and the latest in WPA2 encryption, and the ability to turn the radio’s power up to increase the coverage made enGenius the most attractive Wi-Fi solution.


The result

Reliable, high speed wireless internet connectivity throughout the school!


Not sure what wireless solution is best for your needs? The folks at Teltek  can help.  Give us a call to discuss your needs and we’ll work with you to find the best fit for your requirements and budget.


Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.


Teltek Technician Declared ‘All Around Awesome’ By A Grateful Customer

Thursday, January 10th, 2013

We love to hear back from our customers after a job has been completed! It’s a great way to maintain contact and receive some feedback so we can continue to provide the highest level of service possible.

Recently, we assisted a customer with a cabling and IP Office phone system installation. The job went really well, mostly due to our Head IP Office Engineer, Mark Baugher. In response to a follow up email, our customer sent us the following comment:

“Mark has been very professional, extremely thorough, and all around awesome!  He has gone above and beyond to make this whole transition as easy for us as possible and has made sure to be in close communication at every turn not only with us but also with Joe.  Honestly, we can’t say enough about how impressed and pleased we are with him and the whole process all around.”

If you’d like to read the entire email review, you can view it on our Testimonial page here.

Have you had an awesome Teltek experience? If so, we would love to hear from you! Please leave your comments below.

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with three locations in the Baltimore and DC Metropolitan areas. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

Our dedicated team of experts enables Teltek to provide, install and repair business phone systems & computer networks, run voice and data cabling and coordinate local, long-distance, and internet service providers all under the watchful eye of our dedicated project managers.

Teltek Case Study – Network Business Solutions

Wednesday, December 8th, 2010

Network Business Solutions (NBS) is a local Baltimore based IT company that provides network implementation and software application development.  NBS offers reliable and efficient computer consulting services and breaks the mold of most IT companies by matching the customers’ technological needs with their business goals, ensuring that future problems do not occur. This process is echoed with what Teltek offers in its telecommunication solutions.

Originally, NBS was utilizing an Avaya Partner phone system and Teltek provided maintenance for the system.  During this time Teltek added some new lines to the system and completed other programming changes as the organization grew.  Although the Avaya Partner System was serving its purpose, it was limited in the features and flexibility that NBS needed once acquiring a new office location to accommodate their business expansion. 

Prior to NBS’ move, Teltek began the survey process of the new location.  This was initiated by a member of the Teltek team conducting an on-site survey where they assessed the current location’s cabling needs, number of phones, number of lines and service provider. After the initial site survey, Teltek determined a plan-of-action based on their expert analysis and provided NBS with several options from which to choose. Once a decision was made to move forward with an Avaya IP Office 500 phone system, a certified Teltek technician implemented their new solution and provided training of the new system and its features to NBS’ employees.

Some of the features of the Avaya IP Office 500 system are:

  •          Synchronizing voice mail messages with  Microsoft Exchange
  •          Auto Attendant with cascaded Outcalling
  •          Virtual Private Network (VPN) IP Phones
  •          Unified Messaging (voicemail and fax to email)  
  •          Phone Manager Pro and Soft Console for telephone and computer integration

The feature that NBS found most beneficial for their business endeavors was the ability to transfer calls to and from any location in and out of the office allowing the customer to reach the right person, no matter where they are located. This prevents the customer from being put on hold for a long period of time, or placed into a general voicemail box. Ultimately, as NBS CEO Gary Grabowski states, “The Avaya [IP Office] phone system makes our lives easier.”

The relationship between Teltek and NBS did not stop after the implementation of the Avaya IP Office 500 system. NBS purchased a new maintenance agreement with Teltek, ensuring that if any problems were to occur with their new system, that a qualified Teltek technician would be available to fix it. Also, a technician will conduct routine check-ups, making sure the system is running smoothly and making any changes like moving or adding lines. Grabowski states that the new Avaya IP Office 500 system “just works well”, but it is good idea to have a maintenance agreement just in case something goes wrong.

Additionally Grabowski explains that he acquired the features and accessibility that was not only needed by his employees but also to differentiate his level of commitment to his customer service as well. Gary says that his lasting impression of Teltek is that they “provide fair and valuable advice and that any company that is looking to procure telecom solutions should “seek an organization like Teltek that is as knowledgeable and committed to ensuring their customer’s success.”