Archive for the ‘Hardware’ Category

NEC SL2100: An Innovative Communications Solution

Wednesday, November 8th, 2017

 

Nec-sl2100-US

The SL2100 Communications System is the newest product from NEC. This phone system offers many helpful attributes and most of the technology is built-in, reducing the need for extra hardware, licensing and maintenance, so it’s an affordable choice as well!

 

Intuitive features of the SL2100 make the system very user-friendly, so there is no need for extensive training before your team is up and running. This phone system increases your team’s performance and creates a positive customer experience that will encourage repeat business. How can the SL2100 achieve all these objectives for your company?

 

Let’s take a look at some of these features:

 

InMail provides an efficient way to monitor your mailbox from anywhere with message notifications that can be sent to your desktop phone, home office or mobile phone with the option of including audio attachments. Choose from several recorded personalized greetings to indicate your availability for certain times of day. The Call Record feature allows you to save important discussions. Recordings can be emailed to colleagues and stored for quick reference at a later time.

 

Smartphone SIP App functions as a Standard SIP station on iPhone and Android smartphones. From your smartphone, it allows you to:

 

  • Answer incoming calls to your office telephone
  • Make calls using your office telephone system. Your office caller ID is displayed, not your personal cell phone number
  • Utilize a Wi-Fi hotspot at the office, at home or even a public hotspot, without using your cellular minutes
  • Hold and Transfer calls to other stations within your office telephone system
  • Access your office voicemail

 

Automatic Call Distribution (ACD) efficiently routes callers based on pre-established criteria. ACD works well for customers who require assistance from a specific type of individual or department at the earliest opportunity. When all agents are busy assisting callers, the outside party can listen to periodic announcement messages while waiting for an agent to become available. Callers can also overflow to another destination so that outside callers are not left waiting on hold for an extended period of time,

 

Contact Center Software allows up to two supervisors to monitor the real-time activity of the system’s ACD, such as Agent State and ACD Queue Status, from their PCs. They can also run ACD/Contact Center activity reports, such as Agent Call Summary, Abandoned Calls, etc.

 

If you’d like to learn more about the NEC SL2100, please visit our NEC Partnership page or give us a call at 1.866.9 TELTEK.

 

3 Exciting Features of Avaya IP Office 10.1

Tuesday, October 3rd, 2017

Avaya IP Office Release 9.1

 

The newest version of Avaya IP Office, released in June of 2017, includes several new features. Among them are new reporting, recording and system customization tools

 

Integrated Contact Reporter (ICR) is ideal for small to medium companies, as it accommodates 5-25 agents and up to 5 supervisors. ICR offers real-time and historical voice reporting on incoming, external calls.

Other features of ICR include:

  • Agent desktop call control
  • Supervisor desktop call control
  • Agent and supervisor user interface supported on Google Chrome, Mozilla Firefox and Safari browsers
  • 8 Pre-configured summary and detailed historical reports

 

Media Manager is a voice recording and archiving application that replaces Contact Recorder. It is integrated with Web Manager and can interact with cloud-based storage. Media Manager can be used to store, search, playback and download IPO call recordings.

 

CTI WebService API provides a more open platform to allow third party developers the opportunity to build out customized solutions and create applications using IP Office features and functions such as Call Log, Directory, Instant Messaging, Presence and Voicemail services.

 

Would you like to learn more about version 10.1 or Avaya IP Office in general? Give us a call at 1-866-9-TELTEK or visit our Avaya IP Office page.

 

Don’t Just Toss Out Your Old Equipment; Recycle It!

Monday, June 5th, 2017

Old-Equipment

While it seems like tossing your old equipment in the dumpster is the quickest way to get things done, recycling is a much more secure option. Aside from helping to protect the environment, recycling your old office equipment is actually the best way to ensure that proper data destruction takes place. Why is recycling your old office equipment the best idea?

It Helps the Environment

Recycling your old equipment is one of the highest-impact ways to help the environment. The plastics, metals and glasses involved in manufacturing technology can be recycled and used to make more products in the future. Recycling your electronics also helps to reduce greenhouse gas emissions, the pollution associated with manufacturing new materials, and the pull on existing natural resources. 

It Protects Your Data

One of the most important things to keep in mind when disposing of your old equipment is the security of your data. While landfills are full of water and other things that will damage and degrade your technology, data can survive and be recovered for a surprisingly long period of time. As a result, if you have files or important data left behind on the computers and office technologies you send to the dump, they might end up in the wrong hands.

Recycled computers are picked apart and thoroughly broken up to recover as many precious materials as possible. They are crushed and shredded to break them into raw components like glass, plastic, copper, and aluminum. You will not need to worry about the safety of your data when recycling, but you should still always take the time to wipe any technologies fully before you put them in the trash or recycling.

What Can You Recycle?

Many office technologies can be recycled, including:

  • LCD monitors
  • CRT monitors
  • Fax machines
  • Desktop PCs
  • Laptops
  • Printers
  • All-in-one printers
  • Scanners
  • Keyboards
  • Mice
  • External hard drives
  • Telephones
  • Digital cameras
  • Video cameras
  • VCRs and DVD players
  • Mp3 players
  • Televisions
  • Cords and cables
  • Other computer accessories

Get in Touch for Tech Recycling

If you’re ready to see how you can save money with Teltek and our managed IT services, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

TechSoup Can Transform Your Non-profit

Wednesday, May 10th, 2017

working

Just like non-profits rely on the community to fund their programs, the community relies on non-profits to take care of its most vulnerable community members. TechSoup is an innovative website providing steep technology discounts and product donations for various non-profits throughout the globe. What can TechSoup do for your non-profit?

TechSoup’s Amazing Impact

Since its inception, TechSoup has provided hardware and software to over 300,000 non-profits throughout the world including libraries and schools. As a non-profit, TechSoup receives hardware and software donations and discounts that are passed along to worthy recipients. TechSoup works with countless high-profile companies to distribute donations, including:

  • Adobe
  • Cisco
  • Dell
  • DonorPerfect
  • GoDaddy
  • GrantStation
  • Intuit
  • Microsoft
  • Quickbooks
  • Skype 

Software

Running a non-profit takes a huge amount of work behind the scenes. Without the proper software to organize and maximize productivity, executive directors can turn into administrative assistants. TechSoup boasts an impressive catalog of heavily discounted software including the Microsoft Office Suite, anti-virus software, Adobe Creative Cloud and QuickBooks.

Hardware

Are you more concerned about getting a computer to put software on than the software itself? TechSoup has a robust catalog of refurbished and new computers, laptops, monitors, networking hardware, headsets and mobile hotspots. TechSoup also has staff available on call to help non-profits determine their hardware and software needs.

TechSoup & Teltek

In addition to TechSoup’s expansive catalog of offerings, Teltek provides IT services, maintenance and tech support for non-profits. If your organization is struggling to stay connected with clients and donors, we can help determine your needs, procure the right equipment, set up your office, train your staff on how to use new devices and check back in to make sure everything is working properly. If you’re ready to see how you can save money through TechSoup and through Teltek, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.