Archive for the ‘Hardware’ Category

The Most Common VoIP Security Threats

Wednesday, March 14th, 2018


Business owners are finally starting to understand the importance of investing in computer, network and VoIP security, but many are still hesitant to invest in measures to protect all three until something bad happens. A 2017 study found that the average cyber-attack on small businesses with fewer than 99 employees cost a whopping $36,000. With costs that high, you can’t afford to not invest in protecting your network and your VoIP system.

The Most Common VoIP Security Threats

  • SPIT (Spam Over Internet Telephony) is similar to spam emails that can be sent through compromised email accounts. Unlike spam emails, which are easy to identify and delete, SPIT calls are often time-wasters since they are hard to identify until the phone has been answered. Installing a robocall blocker can help, but SPIT calls often still slip through as a result of number spoofing. SPIT is growing rapidly, and now VoIP spam constitutes over 10% of all online spam.
  • Unencrypted traffic is a significant VoIP security threat since it allows for eavesdropping on your conversation. While traditional telephone lines are also unencrypted, VoIP phones are particularly at risk because they are directly connected to the internet. Many businesses with VoIP systems set up virtual private networks (VPNs) using an IT services provider to protect all VoIP traffic.
  • Hacking is always a risk for any device connected to the internet, and VoIP devices are no different. While the ability to use your phone number and voicemail from anywhere in the world using your mobile device or computer is convenient, it does not come without heightened risk. Your business should regularly change VoIP security passwords and PIN numbers and limit who has access to that information.
  • Hardware that is outdated is another common VoIP security threat. If you are still using older models of VoIP hardware like IP phones or analog telephone adapters, you could be putting yourself at risk. Newer telephones come with additional security features to protect you and your customers.

Protect Yourself from VoIP Security Threats with Teltek

Teltek partners with numerous commercial businesses to protect VoIP hardware and software from hackers, spammers and anyone with malicious intent. Our IT consulting services begin with an assessment of the existing hardware that you have and include recommendations for new VoIP devices that are more secure and able to meet your needs. Whether you’re looking for a way to integrate VoIP lines with your current telephones or seeking to upgrade your outdated system, Teltek can help you! If you are curious about how why VoIP security is so important for your business, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Managed Print Services 101

Thursday, March 8th, 2018


When you work in a busy office, you can’t afford to run out of ink mid-proposal or mid-invoice. Teltek’s managed print services are carefully customized to meet your specific printing and copying needs so that you never run out of the supplies or toner that you need.

The Evaluation Phase

The managed print process starts with a thorough assessment of your existing print equipment and print volume. One of Teltek’s managed print specialists will evaluate the historic volume of your printing and the condition of all existing print technology in your office. Then, we will complete a print analysis that shows your current cost-per-page and the potential cost-per-page you would pay by taking advantage of our managed print services. We will make several recommendations for updating your print equipment and streamlining printing processes at your office.

The Adaptation Phase

If you choose to take advantage of our managed print solutions, the adaptation phase will involve updating what your business currently has to meet your needs. If you have outdated or inefficient equipment, Teltek will recommend a simple solution, whether that means integrating what you already own, updating your equipment or replacing equipment with supplier-owned hardware.

Teltek will provide you with toners, drums and developers as you need them based on your usage. We will also provide skilled regular maintenance on all of your printing equipment so you will not need to worry about your equipment aging and becoming unusable. As your business grows, we will continually update and upgrade your print services to grow along with it.

The Benefits of Managed Print Services

When you choose Teltek for your managed print services, you will experience numerous benefits, including:

  • Flat rate monthly pricing that includes everything from toner to the copy machines themselves
  • Remote monitoring to accurately gauge your supply needs
  • On-site and remote support
  • A single monthly invoice that eliminates confusion and the need to communicate with multiple vendors
  • A payment plan that only charges you for pages that you print
  • The ability to use supplier-owned or existing hardware without investing additional capital
  • Access to leading manufacturers and brands including Kyocera, Konica Minolta, HP, Lexmark, Xerox and Panasonic

Managed Printing Services from Teltek

Teltek offers straightforward managed print solutions to customers in numerous industries. If you are ready to upgrade the way that you print every day and benefit from a simple solution, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

4 Signs Your Business Needs a New Security Camera System

Monday, February 26th, 2018


Keeping your employees, inventory and customers safe often means installing an effective security camera system to monitor your property around the clock. If you currently have a security camera system but haven’t updated it since VHS tapes were the best way to store videos, it might be time to invest in some upgrades. Today we are discussing four signs that your business needs new security cameras.

Your Cameras Are Outdated

Video quality has come a long way over the course of the past five years. Today’s security cameras are designed to store recordings in the cloud, record high-definition video and resist tampering. Teltek offers modern security cameras with rapid frame rates, excellent recording quality and high-resolution stills that can be used for a variety of purposes in the event of an emergency.

You Changed Locations

If you have expanded your business or changed locations, you should not take your old security camera system along with you. Sensitive equipment can be damaged during a move, and security systems are never one-size-fits-all. Cameras that covered your last property perfectly will now have blind spots and vulnerabilities that were not previously there. You should always ask a trained security technician to assess any new locations for camera needs before assuming the old system will do the trick.

Your Business Has Changed

Camera systems should grow with your business as it changes. If you have changed your products or services, hired numerous new employees or altered the layout of your office, you should consider adding more cameras or experimenting with a new configuration. Every property alteration that you make shifts the likelihood of theft occurring, and it’s your job to mitigate the new risks effectively.

Your Crime Rates Have Changed

Some cities that were known for low crime rates and high levels of safety have become places that are notorious for property crime and theft. If the crime rate in your area has changed radically and criminals are searching for easy targets, an outdated security system is a liability.

The Latest Security Camera Systems from Teltek

Teltek offers numerous security camera solutions to our commercial customers, including the Arecont Vision line, Tripp Lite products and the exacqVision ELP network video recorder. If you are ready to update your security cameras to ensure that your business is protected, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Clean Out Your Office This New Year with Technology Recycling

Wednesday, January 3rd, 2018


Are you tired of tripping over old monitors and phones in your office storage room? The new year is the perfect time to clean out old, outdated and damaged technology from your office. Teltek offers a variety of technology recycling services to make your office a less cluttered (and greener!) place to work.

Why Technology Recycling? 

It’s tempting to put old monitors and outdated phones out by the dumpster, but that is the last thing that your business should do. Electronics have numerous toxic chemicals lurking inside of them, including lead, cadmium and arsenic. Leaking those chemicals into a landfill can have a dangerous effect on the surrounding ecosystem. Water supplies, plant life and animal life can all be severely impacted.

If you aren’t as compelled by the numerous environmental reasons to recycle your technology, you should consider the potential privacy ramifications of putting your old laptop in a trash can. Anyone could access your hardware and your data, and gain a great deal of information about your business. You would never place a paper with your trade secrets written on it in the trash before shredding it, so you should never throw away technology items. 

What Can Teltek Recycle?

Teltek will go to your business’s location(s) and gather up any unwanted, working or damaged:

  • Desktop computers
  • Laptops
  • Monitors
  • Tablets
  • Printers
  • Copies
  • Televisions
  • Audio/visual equipment
  • Telephone systems
  • Electronic devices 

Why Should You Partner with Teltek for Your Technology Recycling? 

Teltek has years of experience recycling technology products that are in any condition, from gently used to very damaged.  All of the devices that we collect from your business go through a thorough process to completely and permanently remove remaining files and data to protect your business’s privacy. Any equipment that can be reused will be repaired and updated by Teltek team members and donated to local non-profits and charities. Any items that are beyond repair or reuse will be properly recycled in accordance with state and local laws. You can rest easy knowing that your technology items are in a better place!

Partner with Teltek for Technology Recycling 

If you are ready to explore Teltek’s technology recycling services and see how they can benefit your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

The Difference Skilled Data Cabling Makes

Wednesday, December 6th, 2017


To build a house, you need a solid and secure foundation. To build a successful business with mission-critical technology, you need the proper cabling infrastructure to support your needs. Many businesses, both big and small, let their cabling get out of hand instead of hiring a professional. Teltek’s cabling services are designed to help your technology system work properly now and scale effortlessly in the future.

Teltek’s Cabling Services 

The IT and cabling infrastructure specialists at Teltek have knowledge and expertise in both installing and repairing the following types of cabling:

  • Category 3 (CAT-3)
  • Category 5 Enhanced (CAT-5e)
  • Category 6 (CAT-6)
  • Multi and Single-Mode Fiber Optics
  • A/V (Cable TV, CCTV, Projectors, Monitors, Overhead Sound, Music and Paging)
  • Demarcation and Multi-Pair Main Distribution
  • Frame (MDF) to Intermediate Distribution Frame
  • Tie Cables (IDF)
  • Aerial Cabling
  • Underground Cabling

Why Teltek? 

Partnering with Teltek for your data cabling services means partnering with:

  • A skilled team of engineers who know why a great, efficient network is so important to the success of your business
  • Years of experience in designing, installing and maintaining cabling infrastructure of every size
  • A company that stands by the work that they do and responds quickly to any issues that pop up
  • A business that utilizes high-quality products, parts and equipment along with skilled labor

The Cabling Process

First, our engineers will perform a site survey to assess your cabling needs. They will help with creating an effective floor plan and all other parts of the planning process. Once the plan is finalized, technicians install cabling based on local codes and then test, certify and label every new wire. We follow all standards set by the American National Standards Institute (ANSI), Building Industry Consulting Services International (BICSI) and the Telecommunications Industry Association (TIA).

Update Your Cabling Infrastructure with Teltek 

Teltek has innovative cabling solutions for businesses of every size. If you are ready to explore Teltek’s cabling services, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

NEC SL2100: An Innovative Communications Solution

Wednesday, November 8th, 2017



The SL2100 Communications System is the newest product from NEC. This phone system offers many helpful attributes and most of the technology is built-in, reducing the need for extra hardware, licensing and maintenance, so it’s an affordable choice as well!


Intuitive features of the SL2100 make the system very user-friendly, so there is no need for extensive training before your team is up and running. This phone system increases your team’s performance and creates a positive customer experience that will encourage repeat business. How can the SL2100 achieve all these objectives for your company?


Let’s take a look at some of these features:


InMail provides an efficient way to monitor your mailbox from anywhere with message notifications that can be sent to your desktop phone, home office or mobile phone with the option of including audio attachments. Choose from several recorded personalized greetings to indicate your availability for certain times of day. The Call Record feature allows you to save important discussions. Recordings can be emailed to colleagues and stored for quick reference at a later time.


Smartphone SIP App functions as a Standard SIP station on iPhone and Android smartphones. From your smartphone, it allows you to:


  • Answer incoming calls to your office telephone
  • Make calls using your office telephone system. Your office caller ID is displayed, not your personal cell phone number
  • Utilize a Wi-Fi hotspot at the office, at home or even a public hotspot, without using your cellular minutes
  • Hold and Transfer calls to other stations within your office telephone system
  • Access your office voicemail


Automatic Call Distribution (ACD) efficiently routes callers based on pre-established criteria. ACD works well for customers who require assistance from a specific type of individual or department at the earliest opportunity. When all agents are busy assisting callers, the outside party can listen to periodic announcement messages while waiting for an agent to become available. Callers can also overflow to another destination so that outside callers are not left waiting on hold for an extended period of time,


Contact Center Software allows up to two supervisors to monitor the real-time activity of the system’s ACD, such as Agent State and ACD Queue Status, from their PCs. They can also run ACD/Contact Center activity reports, such as Agent Call Summary, Abandoned Calls, etc.


If you’d like to learn more about the NEC SL2100, please visit our NEC Partnership page or give us a call at 1.866.9 TELTEK.


3 Exciting Features of Avaya IP Office 10.1

Tuesday, October 3rd, 2017

Avaya IP Office Release 9.1


The newest version of Avaya IP Office, released in June of 2017, includes several new features. Among them are new reporting, recording and system customization tools


Integrated Contact Reporter (ICR) is ideal for small to medium companies, as it accommodates 5-25 agents and up to 5 supervisors. ICR offers real-time and historical voice reporting on incoming, external calls.

Other features of ICR include:

  • Agent desktop call control
  • Supervisor desktop call control
  • Agent and supervisor user interface supported on Google Chrome, Mozilla Firefox and Safari browsers
  • 8 Pre-configured summary and detailed historical reports


Media Manager is a voice recording and archiving application that replaces Contact Recorder. It is integrated with Web Manager and can interact with cloud-based storage. Media Manager can be used to store, search, playback and download IPO call recordings.


CTI WebService API provides a more open platform to allow third party developers the opportunity to build out customized solutions and create applications using IP Office features and functions such as Call Log, Directory, Instant Messaging, Presence and Voicemail services.


Would you like to learn more about version 10.1 or Avaya IP Office in general? Give us a call at 1-866-9-TELTEK or visit our Avaya IP Office page.


Don’t Just Toss Out Your Old Equipment; Recycle It!

Monday, June 5th, 2017


While it seems like tossing your old equipment in the dumpster is the quickest way to get things done, recycling is a much more secure option. Aside from helping to protect the environment, recycling your old office equipment is actually the best way to ensure that proper data destruction takes place. Why is recycling your old office equipment the best idea?

It Helps the Environment

Recycling your old equipment is one of the highest-impact ways to help the environment. The plastics, metals and glasses involved in manufacturing technology can be recycled and used to make more products in the future. Recycling your electronics also helps to reduce greenhouse gas emissions, the pollution associated with manufacturing new materials, and the pull on existing natural resources. 

It Protects Your Data

One of the most important things to keep in mind when disposing of your old equipment is the security of your data. While landfills are full of water and other things that will damage and degrade your technology, data can survive and be recovered for a surprisingly long period of time. As a result, if you have files or important data left behind on the computers and office technologies you send to the dump, they might end up in the wrong hands.

Recycled computers are picked apart and thoroughly broken up to recover as many precious materials as possible. They are crushed and shredded to break them into raw components like glass, plastic, copper, and aluminum. You will not need to worry about the safety of your data when recycling, but you should still always take the time to wipe any technologies fully before you put them in the trash or recycling.

What Can You Recycle?

Many office technologies can be recycled, including:

  • LCD monitors
  • CRT monitors
  • Fax machines
  • Desktop PCs
  • Laptops
  • Printers
  • All-in-one printers
  • Scanners
  • Keyboards
  • Mice
  • External hard drives
  • Telephones
  • Digital cameras
  • Video cameras
  • VCRs and DVD players
  • Mp3 players
  • Televisions
  • Cords and cables
  • Other computer accessories

Get in Touch for Tech Recycling

If you’re ready to see how you can save money with Teltek and our managed IT services, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

TechSoup Can Transform Your Non-profit

Wednesday, May 10th, 2017


Just like non-profits rely on the community to fund their programs, the community relies on non-profits to take care of its most vulnerable community members. TechSoup is an innovative website providing steep technology discounts and product donations for various non-profits throughout the globe. What can TechSoup do for your non-profit?

TechSoup’s Amazing Impact

Since its inception, TechSoup has provided hardware and software to over 300,000 non-profits throughout the world including libraries and schools. As a non-profit, TechSoup receives hardware and software donations and discounts that are passed along to worthy recipients. TechSoup works with countless high-profile companies to distribute donations, including:

  • Adobe
  • Cisco
  • Dell
  • DonorPerfect
  • GoDaddy
  • GrantStation
  • Intuit
  • Microsoft
  • Quickbooks
  • Skype 


Running a non-profit takes a huge amount of work behind the scenes. Without the proper software to organize and maximize productivity, executive directors can turn into administrative assistants. TechSoup boasts an impressive catalog of heavily discounted software including the Microsoft Office Suite, anti-virus software, Adobe Creative Cloud and QuickBooks.


Are you more concerned about getting a computer to put software on than the software itself? TechSoup has a robust catalog of refurbished and new computers, laptops, monitors, networking hardware, headsets and mobile hotspots. TechSoup also has staff available on call to help non-profits determine their hardware and software needs.

TechSoup & Teltek

In addition to TechSoup’s expansive catalog of offerings, Teltek provides IT services, maintenance and tech support for non-profits. If your organization is struggling to stay connected with clients and donors, we can help determine your needs, procure the right equipment, set up your office, train your staff on how to use new devices and check back in to make sure everything is working properly. If you’re ready to see how you can save money through TechSoup and through Teltek, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.