Archive for the ‘IT Services’ Category

Could E-Rate Benefit Your Campus?

Friday, October 20th, 2017

tech

If you work in a school or library, there’s a good chance that you are already taking advantage of E-Rate. E-Rate, or the Schools and Libraries Program, is a federally-mandated program to make IT and telecommunications services less expensive for schools and libraries. Since 1997, E-Rate has been connecting these institutions to discounted internet, intranet and telecommunications services.

How Does the E-Rate Program Benefit Schools and Libraries? 

If you are deemed eligible, you can receive discounts on category one services:

  • Telecommunications
  • Telecommunications services
  • Internet (T1, PRI, fiber and/or Ethernet)

You will also receive discounts on category two services:

  • Internal IT connections
  • Internal broadband services
  • Maintenance

Depending on your surrounding community, the discount might range from 20-90%. Areas with higher poverty and less access to information technology typically receive a higher discount, but the program is never free.

How Do You Enroll in E-Rate? 

Your school or library should first submit a request for competitive bids for the E-Rate services you are interested in to the USAC. Your request will be posted on their website for vendors to view. Next, the vendors will submit bids to you for the service or equipment that you need. You can choose your vendor(s) and then submit an E-Rate application to the USAC. This application should list all of the things you want to purchase and their associated costs. If you qualify for coverage with E-Rate, the USAC will issue you a funding commitment.

E-Rate from Teltek 

Teltek is a registered E-Rate vendor (SPIN number 830717), and we enjoy working with schools and libraries to strengthen their infrastructure and better meet the needs of patrons and the community.

Wireless Point to Point Bridges Will Change the Way Your Buildings Connect

Thursday, September 21st, 2017

buildings

If your business is on a campus with other buildings that need to use your wireless connection or you work over such a large area that it isn’t practical to run cable throughout to speed data transfer, wireless point to point bridges are a perfect solution.

The Basics

Wireless point to point bridges are an invaluable tool for connecting multiple buildings with seamless voice, video and data transfer. Depending on the wireless point to point bridge model you choose, you could share data without cabling within a radius up to five miles. Wireless point to point bridges work by mounting the included antennas, attaching them to Ethernet cables and placing them in a straight line across from each other. They do not need to be close to each other, as long as there is a line of sight between the two.

Added Benefits

Wireless point to point bridges are straightforward to set up and can solve the problem of sharing an internet connection where you cannot otherwise have a traditional broadband connection. They also allow for easier sharing between devices and can achieve the exact same speeds as those inside of your facility, even from a great distance away. Data transfers and file sharing are quick and seamless, and you won’t find yourself wasting time while files load when you are further away from the router. Wireless point to point bridges are an incredible solution for many business owners.

It’s Easier Than You Think

While wireless point to point bridges sound complicated to business owners who aren’t very tech-savvy, they are very easy to set up and use. The antennas are very forgiving, so if the point to point connection isn’t completely exact, they will still connect and provide you with a robust wireless connection. If you don’t have anywhere on ground-level where you can establish a line of sight, they can be mounted higher for a connection without noise.

Partner with Teltek

Teltek can have your wireless point to point bridge up and running quickly and easily. If you are ready to transform the connections on your business campus, contact us today.

The Perks of Using a Single Source Technology Vendor

Wednesday, May 3rd, 2017

Phone

Are you tired of sorting through countless phone numbers to get the technology support that you need? Are you ready to stop paying ten or more invoices every month? Teltek offers comprehensive technology services for your business to simplify the way you work. Why is using a single source technology vendor a great decision?

Total Care Assurance

As the name implies, Total Care Assurance means that Teltek will manage all of your business’s information technology needs, from hosting to helpdesk support. Total Care Assurance streamlines and simplifies your IT department. Our Total Care Assurance Program includes:

  • Hosting
  • Managed services
  • Helpdesk support
  • Network relocations
  • Disaster recovery
  • Voice and data cabling
  • Phone and internet services
  • VoIP services
  • Technology Recycling
  • Network design and consulting
  • Managed print services

One Bill to Pay

Using multiple vendors for your technology services means paying multiple invoices every month, keeping track of due dates and writing multiple checks. Many business owners spend hours every month on these tasks. Teltek will negotiate with your existing service providers for the lowest rates and send you one monthly invoice covering everything, so that you can put those wasted hours to better use. Are you planning to add additional services to your office, like VoIP phone systems? We can prepare quotes from a variety of vendors and set up your account once you make your choice.

Simple IT Assistance

At Teltek, we pride ourselves on being a single source technology vendor that offers top-notch customer service and IT assistance. Our Total Care Assurance package includes remote troubleshooting, repairs, proactive monitoring with cutting edge software and additional IT assistance through site visits. Instead of searching for the right number to call, Teltek provides customers with one central number for all of their concerns, questions or comments.

If you’re ready to see how you can save and simplify with a single source technology vendor, contact us today for a free bill analysis at 1-866-9-TELTEK or 410-552-6580.

Simplify Your Life with Teltek’s Wireless Services

Tuesday, March 21st, 2017

Modern businsspeople

Whether you’re moving offices or looking to transition providers, you probably already knew that Teltek can manage your internet and office phone services. However, did you realize that Teltek can also take care of managing your office’s wireless devices?

Lower Costs

Just like your family cuts costs by having your cellphones through one provider on a family plan, your office can save tons of money by combining cellular plans. Instead of sorting through bills and doling out reimbursements, you’ll receive one easy to read invoice from Teltek every month listing all of your services. By pooling your data, text and voice plans you can accommodate the diverse needs of your employees and spend less.

Easy to Negotiate

At Teltek, we are experts at working with service providers. We can negotiate on your behalf for month-to-month or flexible contract terms, affordable rates and the services you need. All of our cellular phone plans are designed with flexibility in mind so that you can replace devices as often or infrequently as you like.

The Same Great Options

We offer plans from the four largest wireless networks in America: Verizon Wireless, AT&T Wireless, Sprint Wireless and T-Mobile. Our cellular device plans include the services that consumers today expect including voice, SMS/MMS and data in addition to 3G/4G/LTE services.

You Know Who to Call

Teltek has one central number our clients can call with all of their concerns, questions or comments. You won’t need to wait on hold for hours with a representative to ask your quick billing question. Instead, you’ll receive top notch customer service from our skilled and always-available representatives.

If you’re ready to see how you can save and simplify your cellular phones, contact us today for a free wireless bill analysis at 1-866-9-TELTEK or 410-552-6580.

 

Cut Your Printing Costs this Year with Teltek’s Managed Printing

Wednesday, February 8th, 2017

Managed-Printing-Teltek

 

Running a successful office is a full time job full of troubleshooting, ordering printing supplies and dealing with all of the unexpected things that pop up every day. Are you ready to stop worrying about updating your office equipment and keeping everything in fantastic condition? Are you ready to stop the leasing cycle on office equipment and move on to a simpler and more honest way of getting the job done? Teltek’s managed printing services add up to a lot of cost savings and stress savings for you!

Clear and Honest Communication

Sorting through a stack of invoices at the end of the month is confusing and time consuming, so our managed printing service simplifies the process with a single invoice. The invoice will also include any other monthly services you receive from Teltek and explain everything in clear and easy to understand terms. You will never need to decipher strange codes or worry about hidden fees again when you use our managed printing services.

The Things You Need as You Need Them

Managed printing doesn’t just mean taking care of the machines themselves, it also means taking care of all of the supplies you need along the way. We include all of your black and colored toner as well as additional support in the cost to make sure you always have the supplies and advice you need. You will never be stuck paying overage fees if you print more than expected one (or more) month. Beyond our toner offerings, we offer a detailed print analysis to show you how much you can save (and most of our clients save a whopping 10-40%!).

Update Your Equipment

Our managed printing services also keep your office equipment in great new condition throughout the year. Instead of requiring our clients to sign a five-year lease for their equipment, we simplify the process and remove the long-term lease altogether. You won’t need to buy or lease your copy equipment and pay monthly support fees on top of it. Instead, all of your printers and copiers will be the same model and up to date for one low cost every month. All of the equipment is covered in our agreement and you only pay for the pages that you print every month.

Are you ready to simplify your printing process? Contact the experts at Teltek today and start the savings!

Teltek Offers Technology Relocation Services!

Wednesday, December 14th, 2016

Office-Relocating

Preparing to move offices can be incredibly stressful—will you be able to keep the same phone numbers? Will you have to reach out to several different technology professionals to get everything re-connected? These answers can come easier than you may think, because Teltek offers relocation services.

How can Our Relocation Services Help?

Choosing to hire a professional for your office’s big move can take a lot off of your plate, including the following:

  • Planning the timetable of the move (or planning around yours)
  • Procuring equipment to safely move technology equipment of just about any shape, size, or weight
  • Recycling outdated technology
  • Properly handling sensitive digital documents during and after the move
  • Installing any necessary software or software updates on old or new computers
  • Properly setting up your server room design and requirements
  • Setting up wireless internet and phone lines, and getting all of your equipment onto the new network

What Can You Do With All of the Time Saved by Hiring a Professional?

Hiring a professional office relocation company means that you can devote more time to your business. What can you do with all of the time saved?

  • Have a try at organizing your desktop computer’s files if they are out of hand
  • Work on developing a branding plan for your new office space, or a new website update to go along with it
  • Attend a training or two and learn some new ways to manage your office
  • Spend time bonding with your staff at a staff retreat or meal
  • Reorganize your paper clips and binder clips (okay, this one is a joke, but if it needs to be done, feel free to do it!

Office Relocation Through Teltek

Deciding to move offices is a process full of stress and worries, so take a few more things off of your plate with Teltek. We have access to a huge network of qualified, insured, and trained professionals who can help get your office from point A to point B. We have over 20 years of experience with over 1,000 businesses with everything from relocation to phone services. Give us a call today to make your move as smooth as possible.

Xima Software Suite: A User-Friendly and Affordable Phone System

Thursday, November 17th, 2016

Does your business take a significant number of inbound calls? Do you need to track those calls in real time? Do you need to record them for compliance reasons? Would you like more control over your phone system? Do you need a user-friendly and affordable phone system to serve your needs? If you answered “yes” to any, some, or all of these questions, then let Teltek tell you about Xima Software Suite for the Avaya IP Office.

Before we begin, please note that if you already have Xima Care, then you can upgrade to the newest version, Chronicall 3.8, without incurring an additional charge. You can even watch this brief video about the new Chronicall 3.8 version. Now, what are the general benefits of the Xima Software Suite, the new update included? 

The Xima Software Suite offers:

  • Call accounting (historical reporting), which means you can easily search calls by phone number, employee, duration, etc. You can then run reports on predefined criteria in order to analyze call statistics. The Chronicall 3.8 update includes a data grid, which makes running large report datasets over a long period of time easier and quicker. Additionally, the Cradle to Grave feature means notes can be previewed, added to detailed reports, and have no text limit; the words in these notes are even searchable!
  • Call recording. These recorded calls are housed in an easily searchable library. With the Chronicall 3.8 update, instead of sending a recording as an attachment to a customer, you can send it as an external link and even choose how long you want the link to be active. An especially important advantage is that under “Campaigns” Scorecards now allows supervisors to assess recorded calls based on set, customized criteria. Supervisors can choose to add one user or multiple users to one campaign. The supervisor can then provide training and coaching based on these evaluations! Here are more you want some tips and tricks on campaigns
  • Call centers (real-time agents) allow real-time data to be obtained for live call centers. This data can include information such as how long people are waiting, how many calls each agent has taken, etc. This feature is particularly beneficial for businesses that take a lot of inbound calls like an insurance company, bank, utility company, hospital, etc. Within this system, you can receive alerts of different varieties (ex: POP Screen messages, Email, or SMS Text messages) to help rectify potential issues quicker for such things as an agent being idle too long. Plus, any screen can be turned into a wallboard, customizable or standard.

Some of the Xima Software Suite’s other benefits include:

  • Custom and standard reports (Agent, Account Code, Call Direction, Call Detailed Report, Caller ID / External Number, Event Type, Feature Type, Group, etc.)
  • Agent Dashboards allow for tracking agent productivity, which is critical for any business owner.
  • Agents can now tag as many account codes as necessary to a particular call (enabling you to track calls more effectively) and even create account codes in order to tag calls with important information that might not already be a standard code.

Several other notable features of Chronicall 3.8 are:

  • Mac clients are now supported
  • User roles allow for departmental groups, which means that user is added to any group where that role is applied
  • Call costing reports are now under standard reports and allow you to assign a cost to a particular call
  • Easy set-up and customization of wallboard templates (which can be scaled based on screen resolution) that can be used for agents and customers.

Teltek would love to help by your business by consulting, installing and integrating the software for you, assisting in the integration of the software into your everyday business practices, and providing ongoing training and support. Contact Teltek today to let us know what questions you still have and how we can help you!

Phone Systems for Your Business: Premise or Cloud Based?

Monday, November 7th, 2016

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Recently, a prospective client, who was looking to upgrade their business phone system and confused about the difference in a cloud versus premise system, contacted Teltek, so we thought others may benefit from our response to this client.

There are two categories of phone systems: premise-based and cloud-based. Within each system, there are several options (brands, price points, etc.)  from which your business can choose. You can set up a call or meeting with Teltek to explore these options more thoroughly and then Teltek can supply you with a quote or multiple quotes based on your business’ needs.

What is a premise-based phone system? This is the traditional way of buying a telephone system and prior to the invention of Voice Over Internet Protocol (VOIP) what nearly all businesses once had. This is where you buy hardware (CPU and phones)  that you own and the hardware is installed within your office. Keep in mind that you will still need a phone service provider like Comcast, Verizon, etc.  to supply you with your phone lines. Now, this system does not require internet to function unless you have phones outside of the office (such as in your home or a second office) that connect back to your main office.

What are the advantages and disadvantages to a premise-based system? Since this option does not require the internet, your calls will typically be clearer with less potential for echo and dropped calls. Furthermore, once you buy it, you do not have continued monthly payments outside of your phone service. Finally, you also have some pretty significant tax benefits from buying or purchasing this kind of system – check out section 179 of the tax code to learn more.  Some disadvantages of a premise-based phone system are that it requires you to continue to pay for phone service and maintain the hardware (typically with some kind of a maintenance or support agreement from a PBX vendor such as Teltek).

What is a cloud-based phone system?

In this option, you typically have only the phones installed at your office and you are utilizing the internet to connect to a remote (cloud) location where the phone system CPU of the vendor you choose is located. There are thousands of these companies out there, all of them offering variations of a similar product. It is most common that that cloud solutions hardware is bundled into the cost of the monthly service. For example, you might see a lease option for the term of the agreement, most commonly 36 months. The average cost of an all-inclusive cloud solution across all vendors is somewhere around $35 per phone per month (a 10 user system would be approximately $350/month before taxes). Additionally, you should also expect to have approximately $800-1500 in installation costs for the same 10-phone system, note this is an average across several vendors.

What are the advantages and disadvantages of a cloud-based phone system?  One benefit is that you don’t have to worry about maintaining the CPU as that is typically included by the cloud provider under your monthly agreement. Another advantage of this type is that, although you have to keep internet service for a provider like Comcast or Verizon, you do not also have to pay for phone service. With that being said, the disadvantage is that all of your calls go across the internet, so the added voice traffic on your internet connection could put strain on your internet connection; second, when your internet is down, then your phones will be down; third, if the internet is running slowly, then you can experience call quality issues (echo, dropped calls, etc.).

Finally, what we see most often overlooked by our competitors is the computer networking requirements for cloud based systems. You need ensure that your computer network is “VoIP ready;” this basically means that you have a managed Layer 3 network switch to prioritize the voice traffic over the data traffic on your network (basically, you may need to get your IT consultant involved to translate!). Also, you will need to either purchase power supplies for each phone or ensure that your network switch also has Power Over Ethernet (POE).

In most cases, both premise-based and cloud-based phone systems can offer you the exact same features, depending on how they are designed. Thus, it really comes down to which technology and financial options you think are best for your business. Teltek represents a number of different cloud and premise based phone vendors. We work hard to educate our prospective clients on the various options available and help them to make an educated decision on what is best for their organization. We’re here to help, so please give us a call!

Rev Up Business with a Website and Free Wi-Fi

Wednesday, November 2nd, 2016

 

Websiteimage source: commons.wikimedia.org

What are two technology strategies instrumental in driving traffic to small businesses? Both free Wi-Fi within the four walls of that business and a well-run website that moves beyond those four walls help bring in new customers and retain the existing ones. Comcast Business offers services that make these strategies easy-to-use, customizable, and cost-effective. Of course, Teltek can manage the ins and outs of this process so that you, the client, do not need to hassle with the logistics and can focus energy on other areas of a thriving business.

Consider how much longer potential customers sit in a business that offers free WiFi. Also consider how much more likely it is that the customer will generate more revenue for that business the longer he or she sits in it. So, what does Comcast’s Wi-Fi Pro provide to businesses? This cloud-based Wi-Fi solution, no matter the size of your business, offers up-to-date security features that protect your business and your clients. Additionally, it allows you to customize your networks’ names and even join XFINITY WiFi’s network with 3 million other hotspots–all of which are listed on a hotspot locator map and app–thus helping customers find your business thanks to the free WiFi that you offer.

Many potential customers look at business cards and immediately search for a web address because people are taking quicker to the internet to research a business before they make a call. If a potential customer does not have a business card in hand, the internet serves as your business card. You want your website to advertise your business effectively without dedicating too much time on it. As for how Comcast can help your business with its website, it provides easy-to-use website hosting through Hostway, which improves brand awareness and reach. This tool allows for advanced options such as hosting sites database functionality, offering high storage and performance requirements, and featuring marketing tools. All of these features can really take your business up yet another level.

Now, what business does not want to invest in opportunities that could foster its immense growth? Most businesses seek these kinds of opportunities, but simply do not have the time to coordinate the logistics. That is where Teltek comes into play. How can Teltek unburden you during this process? Teltek can provide contract sourcing and negotiation, project management, and onsite network and phone configuration. Teltek handles the logistics so that you can handle other pressing business matters.

Contact us today to find out how we can manage services that will promote the success of your business. Find more of the IT services Teltek offers here.

Cloud Technology for Your Business

Wednesday, April 27th, 2016
Cloud Computing Which tools are best for your business?

 

Let’s face it: businesses today require both literal and figurative desks. We check our email at home from our desktop computers, we send replies at the doctor’s office from our mobile devices, and we make phone calls from our cars. Even within the office itself, we are communicating electronically without always sitting at our desks. Thus, since our jobs travel with us, we need reliable, secure, affordable, and flexible access to our business on the go. However, it is the business we wish to manage, not the technology–its security, maintenance, and troubleshooting–that attends it.

Cloud technology, therefore, becomes a benefit to a business of nearly any size. What is cloud technology, exactly? Essentially, it is storage, infrastructure, and/or software as a service. Cloud technology means that you are allowing someone else to hold your data, which can be accessed from a variety of locations, not just on the computer or device on which it was created.

One size does not fit all, so you have the freedom to choose the tools that help you communicate most effectively with your clients and colleagues, keep your bottom dollar in mind, and suit both the current yet evolving vision of your company. Maybe your company wants to explore cloud-based teams, employ more people who work remotely, or provide more communication flexibility within the facility.

This is where Teltek can help. Teltek can connect your business to cloud services offered by those companies such as Zultys and Avaya; devices such as the Cisco Meraki MX60, a cloud-managed router line, suitable for small business of up to 25 users; and Avaya IP Office Teleworker, a tool that allows businesses to expand their labor forces by employing people to work remotely.

Regardless of the communication system your business needs, Teltek can both advise and coordinate for those needs.