Archive for the ‘IT Services’ Category

Teltek’s Total Care Assurance

Thursday, February 7th, 2019

Total Care Assurance

One of the most unique things that Teltek has to offer is our Total Care Assurance process. Over the course of our years in business, we have refined this process to meet the needs of small and mid-sized businesses just like yours. What is Teltek’s Total Care Assurance plan, and how can it better meet your office’s technology needs?

What Is Total Care Assurance?

This program is designed to be a one-stop shop for both technology and support for everything in your office. The multi-system approach incorporates your voice and data carriers, cabling, phone system, disaster recovery and more. The process is a simpler way to manage all of the technology and telecommunications systems you rely on to stay in business without all of the stress.

What Does Your One Fixed Price Include?

  • Bandwidth analysis
  • Anti-virus, spam and spyware protection
  • Email and exchange administration
  • Line of business software support
  • Telecommunications system moves, add-ons and changes
  • Monthly or quarterly on-site visits, depending on your needs
  • Phone and internet service carrier negotiation
  • Phone and internet repairs
  • Relocation services
  • Proactive monitoring
  • Remote troubleshooting
  • Server and desktop PC patching
  • Voice and data cabling repairs
  • Voicemail and call center administration

How Does the Process Work?

We start by analyzing your business’s existing technology, future plans for expansion or upgrades and budget. Once we identify your key needs and expectations, we will develop a plan for on-site visits and infrastructure. You will receive a dedicated project manager in addition to a primary and secondary technician. These experienced workers will document your network, settings and preferences before upgrading your systems and software to a more appropriate configuration. Once we ensure that your systems are adequate, we will provide you with ongoing support, upgrades and protection. Your business will be monitored for security issues around the clock and, if any bumps in the road arise, we are just a call away. Total Care Assurance allows business owners like you to worry about what is most important—devoting time to running your business.

Partner with Teltek for Total Care Assurance

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Our unique approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

What Every Small Business Needs to Know About IT Security

Wednesday, October 24th, 2018

IT Security

What do the biggest companies like Target and Home Depot have in common with the small businesses lining every Main Street? Every business is a prime target for cyber attacks and security breaches. One recent Forbes study found that 20% of small and mid-sized businesses have experienced a breach or hack before, and the annual cost of those hacks is estimated to hit $2 trillion by 2019. When it comes to IT security, what your business doesn’t know will hurt you.

Don’t Keep What You Don’t Need

If you don’t have sensitive information, hackers won’t be able to access it. The higher the amount of personal data that you have about every customer, the higher that your liability is. You should only collect information that you really need and store it for only as long as your business needs it. Don’t be careless with collecting and storing customer data.

Lock Up What You Need to Keep

Every business does need to have a certain amount of sensitive information on hand, and that information should be protected as much as possible. You should require all users with access to use unique passwords that are not used anywhere else. Employee access should be restricted to employees who need to use the data, not everyone at your company. You should also have additional back-end security to protect the computers and servers that the data is living on. A skilled IT security partner like Teltek can help you to secure your physical location and digital footprint to protect the future of your business.

Take Employee Education Seriously

Many of the worst cyber breaches happen as a result of human error. Something that an employee saw no harm in could be the downfall of your company. It’s vital that you regularly educate all employees about proper security procedures. Can employees recognize a phishing email? Does each employee know what to do if they realize a breach occurred? Knowledgeable employees are your front line of defense against hackers.

Talk to Our Team Today

Teltek is a leader in IT services thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek, contact us today for a free 15-minute conference call at 1-866-9-TELTEK or 410-552-6580.

Protecting Your Business from Cyber Security Issues During the Holidays

Wednesday, October 17th, 2018

cyber security

While the holidays are referred to as “the most wonderful time of the year,” they are also known for being prime time for cyber security issues. Since consumers are focused on the bustle of the season and business owners are busy working hard meeting customer demand, cyber security often falls by the wayside.

The Rise of Holiday Hacking

A 2017 study found that financial malware correlated with cyber security breaches increased almost 25% during the holiday season. Over the course of the 2016 holiday season, cyber thieves used about 30 types of banking Trojans that contributed to a whopping $6.9 billion in online payment frauds. With cyber security risks growing every year, every business owner should take steps to protect their business and customers during the holidays.

The Most Common Holiday Attacks

The most common threats during the holiday season include:

  • Phishing campaigns, where you will receive emails disguised as authentic communications from vendors or customers looking to capture passwords and personal information or install dangerous software on your system
  • Skimmers placed on your POS terminals that will read the card number and pin code when customers pay with a credit or debit card
  • DDoS, or distributed denial of service, attacks, where a hacker will try to make your website unavailable to customers by disrupting the services of the host connected to the internet. While this type of attack might not compromise any personal or sensitive information, downtime on your website could cost you thousands in sales over the holiday season

Preparing for Cyber Security Attacks Around the Holidays

  • Schedule a check-up with Teltek to make sure that your current IT systems are secure and properly backing everything up. Now is the time to install patches, update security systems and schedule regular back-ups, because you won’t have time to do so soon!
  • Continuously monitor your business with security systems to make sure that nothing is off. With Teltek’s support, you can have your back end monitored around the clock for attempted breaches or DDoS attacks.
  • Never leave anything to chance. Don’t try to protect your business and customers from data breaches and cyber security attacks alone.

Partner with Teltek for Cyber Security Protection

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Thanks to our Total Care Assurance Guarantee, we have a loyal and thriving customer base. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

3 Reasons Why You Should Choose Cloud PBX Services from Teltek

Wednesday, October 10th, 2018

Cloud PBX

Are you still searching for the right telephone and voice solution for your business? Teltek’s Nebulosity Voice Cloud PBX services are an affordable, versatile and scalable way to give your employees and customers the best experience possible backed up by excellent customer service.

Cloud Is the Future and the Present

It’s easy to think that cloud services are still the new kid on the block, but cloud services are no longer something reserved for early adopters. Instead, businesses of every size are using the cloud to communicate rapidly and cost-effectively. If you don’t use the cloud now, you are already being left behind. Our Cloud PBX offers a variety of intuitive communication methods and reliability that will keep your employees connected all day long.


Our VoIP PBX solution lets your workers do everything that they need to do, including:

  • Placing voice calls
  • Making video calls
  • Sharing screens
  • Messaging other workers
  • Collaborating more easily
  • Using devices to work from home, from a co-working space or from anywhere else
  • The ability to bring your own device for employees, so you do not need to invest a great deal into purchasing devices upfront


As a small business hoping to grow bigger, scalability is essential. Unlike bigger businesses that might have more established plans for growth and current needs, smaller companies need the option for scalability throughout the year. Whether it’s more volume around the holidays or a sudden increase in call volume after one of your products is featured in a media outlet, our Nebulosity Voice Cloud PBX solutions can expand and contract right with you.

Featured Product: Cloud PBX

Teltek’s Voice Cloud PBX solution is a cutting-edge, cloud-based Voice over Internet Protocol (VoIP) system that will change your business forever. Our Cloud PBX is designed to be scalable and versatile for offices of every size, and it lets your workers communicate quickly and easily. Our PBX solution is also highly cost-effective so that you don’t need to rule out a superior product due to a hefty price tag. If you are ready for a flexible voice cloud solution that can meet your needs now and in the future, schedule an appointment to talk with Teltek today.

Talk to Our Team Today

Teltek is a leader in IT services thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek, contact us today for a free 15-minute conference call at 1-866-9-TELTEK or 410-552-6580.

The Value of Telecommunications Consulting

Wednesday, September 5th, 2018

telecommunications consulting

How thought out is your telecommunications strategy? Whenever you’re considering investing in a new communications solution or changing the way you do things now, it’s important to do so with expert help. Teltek has decades of experience in telecommunications consulting, and we can assist your business if you’re starting from scratch or looking to maximize productivity and minimize spending.

Why Should You Hire a Consultant?

Telecommunications consulting is the best way to determine if you’re getting the right price for the right telecommunications system. Could you benefit from different services or another package? Are you overpaying for a package that currently under-delivers? A telecommunications consultant can audit your current infrastructure, find areas for improvement and make concrete suggestions.

A skilled consultant also has a wealth of experience with the acquisitions process. It can be hard to go about getting bids from qualified providers if you don’t know where to start. A telecom consultant can take care of proposal creation, distribution, bidding and administration so that you don’t need to worry about what’s going on behind the scenes.

A consultant is also an invaluable ally during the contract negotiation process. Your consultant knows industry terminology, pricing and service standards better than anyone else, so having a consultant by your side is like bringing an interpreter with you to a negotiation in a foreign language. You can’t get the best deal if you don’t understand the terminology!

Our Consulting Process

We start by sending one of our certified engineers to complete an on-site inspection. Our engineer will complete a thorough inspection and analysis of your needs. We also take into consideration environmental factors and preferences. Once we have gathered as much information as we can about your current telecommunications system, we will complete a Request for Proposals (RFP) and allow bids.

Every response to your business’s RFP will be analyzed to take into account all of the following and more:

  • Features
  • Benefits
  • Warranties and service plans
  • Complexity of the solution
  • Ease of use
  • Serviceability
  • Maintenance requirements
  • Payment options
  • Integration capabilities
  • Inclusiveness of proposal
  • Strength of brand
  • Interconnect
  • Price

All potential RFP candidates that seem like a good fit will be interviewed by our team and your team so that you can make the most informed decision possible. Once you choose your preferred vendor, we can manage the implementation process through our project management services.

Partner with Teltek for Expert Telecommunications Consulting

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

The Basics of Expense Management

Wednesday, August 1st, 2018


If you’re like many small business owners, the thought of managing your technology expenses is headache-inducing. However, expense management is growing in importance as businesses waste thousands every year on technology and telecommunications. One study found that almost 80% of telephone and internet bills have errors. Those errors add up to millions of dollars lost by businesses of every size. Expense management services from Teltek can keep your prices reasonable.

How Can Expense Management Help Your Business?

Teltek can negotiate rates and handle expense management for any of the following services or products:

  • Cable
  • FiOS
  • Hosted PBX
  • IP VPN
  • Broadband
  • Internet
  • Local and Long-Distance Phone
  • MPLS
  • P2P (Point-to-Point)
  • VoIP (Voice over Internet Protocol)
  • Wireless Voice and Data

The Expense Management Process

We will start by examining your existing telecommunications bills and look for places where the amount you’re paying could be lowered, or where your service could be adjusted to meet your needs better. Once we complete our examination, we will develop a 3-5 year plan for your business that includes your voice and data hardware, and that takes into account your plans.

Once the plan has been created, Teltek will obtain quotes from 2-4 service providers near your business. You will always have the final say in the procurement process and approve the rate and upgrades or downgrades in the service. Across the board, our customers save 15-45% on telecommunications and technology expenses when they utilize our expense management services.

Once you accept a proposal, Teltek will handle setting up the service and invoicing you. Instead of sorting through a big stack of bills once a month, we will provide you with an easy to understand invoice once a month. Our bills explain what you owe and the services that you are receiving, and only have one due date to remember.

Why Teltek?

Teltek has decades of experience working with telecommunications companies and technology providers, so every customer who partners with us benefits from our long-term partnerships.

Avaya IP Office Solutions from Teltek

Teltek is a leader in expense management solutions for businesses of every size. Thanks to our Total Care Assurance Guarantee, we have a loyal and thriving customer base. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

3 Myths About Cloud Computing

Wednesday, February 7th, 2018


Cloud computing has been a popular technology solution for businesses of every size for many years, but some businesses remain stubborn holdouts as a result of misinformation. Is your business missing out on the potential of cloud computing because of one of these three myths?

Myth: Cloud Computing is Not Secure 

In reality, cloud security is probably tighter than your existing security system. As threats evolve, cloud technology and software platforms are continuously updated to protect data from falling into the wrong hands. Cloud vendors use data encryption and rigorous security protocols to protect businesses. Most small businesses do not independently use such updated, high security standards.  

Myth: Moving to the Cloud Will Take Too Long

Depending on the size of your business, migrating your documents and data to the cloud could take as little as one week! Teltek has a great deal of expertise in moving businesses into the cloud, so we can manage every aspect of migration for a seamless transition. Once your data and applications have been moved over, we can train key employees in how to operate the new systems properly.

Myth: Cloud Computing Costs Too Much

Teltek works with business owners who fall victim to this myth on a daily basis! Cloud computing is not only inexpensive, but it’s also often less expensive than traditional computing. You do not need to invest a great deal into purchasing and installing new equipment or software. You also won’t need to worry about maintenance, security systems, power or cooling for your cloud system. Instead, you will experience a simple and valuable storage solution that offers all of the features you need without a steep cost.

Explore Cloud Computing with Teltek

If you are curious about how cloud computing could improve the way you do business, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

3 Signs Your Business Should Invest in Managed IT Services

Thursday, February 1st, 2018


Are you feeling overwhelmed at the thought of handling your small business’s information technology and data security needs on your own? Managed IT services are a wonderful way to take your business to the next level while removing another set of tasks off of your already-full plate. If you have noticed any of the following signs in your business, it’s time to give Teltek a call to learn about how managed IT services could help you.

You Don’t Know if Your Back-Up Plan is Reliable (or How to Actually Use it) 

What is your current back-up plan? If you are not currently sure how strong your back-up plan is and whether or not it will be able to protect you in the event of an emergency, you need managed IT services now. Many small businesses that attempt to save money by self-managing their IT end up paying for it tenfold in the event of an emergency. A server crash as a result of malware or improper maintenance can mean thousands of dollars in lost revenue and a permanently-damaged reputation. 

You Don’t Know Your Liability for a Data Breach or Hack

Do you handle sensitive customer information, like personal details and credit card numbers? Regardless of the size of your business, you have a responsibility to secure customer information. If you do not have steps in place to protect that information, you need a managed IT services provider who can secure your network. Hackers and thieves are always looking for new ways to access information. Without someone working to protect it 24/7, like Teltek, you put your customers at risk. 

You Are Spending Too Much Time on IT 

Small and medium-sized businesses do not typically need a dedicated IT staff member. If you are spending a great deal of time you should be using elsewhere to install software updates, complete virus scans and read up on the latest IT news, you should outsource your IT to a managed services provider. We work to enhance and protect businesses like yours every day, and it’s our specialty. Give yourself the time to tackle your specialty—running your business.

Make the Switch to Managed IT Services 

If you are curious about how using Teltek could improve your workplace, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why Are Antivirus and Malware Protection So Important for Your 2018 Security?

Wednesday, January 10th, 2018


2017 was a notable year in the network security world thanks to numerous high-profile viruses and malware variants that compromised major healthcare systems and thousands of companies. 2018 is shaping up to be no different, with multiple ransomware and malware variants on the horizon.

Notable 2017 Ransomware

Over the course of 2017, the following types of ransomware and malware wreaked havoc on numerous networks throughout the country:

  • WannaCry
  • NotPetya
  • Cerber
  • Locky 

Are Any of These Viruses Coming Back?

Many industry leaders expect ransomware strains like WannaCry and NotPetya to be re-released in a slightly modified form to do more damage to networks throughout the country. Both of these types of ransomware were created using a stolen National Security Agency exploit called EternalBlue, which used a known vulnerability on computers running old versions of Windows to spread.

Predictions for 2018

Network security industry experts are predicting that ransomware and Ransomware as a Service (RaaS) will continue to spread. RaaS kits are available to any level of hacker, regardless of their technical knowledge and skill, which makes them a particularly dangerous possibility.

While computers and networks have been traditional targets for viruses, Android mobile devices are becoming increasingly at risk. WannaCry was found in multiple apps on Google Play. Google works its hardest to remove these apps, but the hackers are working just as hard to put out more apps and stay a step ahead. Security for your office’s mobile devices, like tablets and phones, is going to become more important in 2018. 

Teltek Offers Top-of-the-Line Antivirus, Spam and Spyware Protection

Unfortunately, many of the businesses targeted by ransomware and malware attacks do not have a security strategy or know what to do when the worst happens. By partnering with an experienced network security partner like Teltek, you can rest assured that your security will be proactive and not reactive. We work hard every day to protect your network from the latest viruses and other security threats.

Partner with Teltek for Antivirus and Malware Protection

If you are ready to learn more about Teltek’s network security services and see how they can protect your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why Avaya IP Office?

Monday, December 18th, 2017


The Avaya IP Office offerings are the perfect way to bring your office systems up to date. They offer new features, including advanced reporting options and cutting-edge system customization. IP Office helps to create a more seamless engagement experience for your employees, your customers and all of the people that your small business interacts with.

The Advantages of Avaya IP Office 

Avaya IP Office is designed to help your business now and in the future, as you can start it with 5 users and grow your system up to 3,000 users at a single site or multiple satellite locations. This new system is also enabled and optimized for mobile use, so your employees and customers can collaborate anytime and anywhere. With all Avaya IP Office solutions, you will receive support from both Avaya and Teltek in the event of any difficulties. 

New Features

One of the most notable new features of the upgraded Avaya IP Office is the Integrated Contact Reporter (ICR). It is designed specifically for small to medium-sized companies that need services for 5-25 employees and 5 supervisors. The ICR has real-time reporting on incoming calls. Your employees will benefit from desktop call control and an easy-to-use interface that can be used in their preferred browser. If you aren’t sure how to get started with this feature, don’t worry! There are 8 different pre-configured reports to get you started. 

Supported Devices 

Avaya IP Office supports any and all of the following:

  • IP phones
  • Analog phones
  • Digital phones
  • Softphones
  • Analog and digital cordless phones
  • Calls via Wi-Fi, 3G and 4G data networks

Partner with Teltek and Avaya IP Office 

Teltek is proud to offer a wide range of Avaya products, including the Avaya IP Office line. If you are ready to explore Teltek’s innovative phone technology services and see how they can benefit your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.