Archive for the ‘Products & Services’ Category

4 Signs You Should Rethink Your Telecom Strategy

Wednesday, August 22nd, 2018


As a business owner, your telecommunications strategy is never written in stone. Your business will naturally expand and contract in accordance with industry changes, which means that your telecommunications strategy will also need to be agile. If it’s been a while since you’ve reassessed your telecom needs and spending, there are several signs to look for to determine whether you’re in need of a change.

You Can’t Communicate Easily

The right telecommunications solution will allow for a variety of communication types, including voice calls, video calls, screen sharing, detailed reporting, instant messaging and collaboration between employees in different parts of the country. Teltek’s Nebulosity Voice Cloud PBX offers all of those communication methods and more to keep your employees connected around the clock.

You Can’t Use the Cloud

Cloud services are no longer something that only tech-savvy companies use. Instead, all businesses should be on board. Cloud computing puts information online so that you and your employees can access that information from any internet-connected device at any place or time. If you cannot take advantage of the versatility that the cloud offers you currently, it’s time to rethink your current telecom strategy.

You’re Stuck Using the Same Equipment

Bring-your-own-device (BYOD) technology is the new standard in telecommunications. Our Nebulosity Voice Cloud PBX solution is designed for BYOD offices so that your employees can bring their own laptops, tablets, cell phones, computers and VoIP phones to keep in touch. BYOD cuts costs on your end, as you don’t need to worry about purchasing a great deal of new equipment.

You Can’t Get Training On-Demand

Are the only trainings for your current system on CDs stashed somewhere in your office or only available in live seminars? Teltek offers our partners a suite of online, on-demand training videos so that you and your employees can learn the Nebulosity system from anywhere in the world. Instead of forcing you to meet us where we are, we go above and beyond to meet you where you are.

Rethink Your Telecom Strategy with Teltek

Thanks to our Total Care Assurance Guarantee, we have grown to be a leader in IT services. Our unique approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek, contact us today for a free 15-minute conference call at 1-866-9-TELTEK or 410-552-6580.

All About Teltek’s Nebulosity Voice Cloud PBX Solutions

Wednesday, July 4th, 2018


Teltek’s Nebulosity Voice Cloud PBX system is an innovative solution for businesses of every size looking to work more efficiently with a cost-effective solution. This flexible option can work for offices that have hundreds of in-office company phones or only a handful of employees working from home offices on mobile phones. The Nebulosity Voice Cloud PBX system is a powerful solution at an unbeatable price.

The Basics

The Nebulosity system is a cloud-based VoIP (Voice over Internet Protocol) phone service that allows you and your employees to engage in:

  • Voice calls
  • Video calls/video conferences
  • Screen sharing
  • Detailed reporting
  • Instant messaging
  • Collaboration from multiple sites or multiple desks

Because of the versatility of the system, it is a perfect fit for offices of any size, including home offices, small businesses and large campuses. Every service that you need, including voice, data and video, will be available in the cloud. This gets rid of confusing equipment and cluttering cables and makes things simpler for the end user.

Bring Your Own Devices

One of the primary benefits of Nebulosity Voice Cloud PBX is the ability to use your own devices instead of purchasing costly new telecommunications equipment. The Hosted IP PBX solution can be accessed from any location and on most user devices. Your employees will be able to use their laptops, cell phones, tablets, computers and VoIP phones to keep in touch with everyone at your office. Thanks to our bring your own device (BYOD) technology, you can have the feel and function of an expensive professional telecommunications system with all of the convenience that you need. If you need devices, Teltek can also provide you with the equipment you require.

Training for Every Step of the Way

One of the key components of our Nebulosity system is the accompanying trainings. Our simple online training videos are well-organized and easy to work your way through over time. Whether you have employees watching from desks across the country or can gather everyone in the conference room to watch, our easy online tutorials are the best way to learn the system.

Nebulosity Voice Cloud PBX Solutions from Teltek

Teltek is a leader in telecommunication system installation, maintenance and service, thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Don’t Forget to Recycle Electronics During Spring Cleaning

Wednesday, April 11th, 2018


Spring cleaning your office means finally throwing away the stack of toner boxes near the copy machine, shredding the records that you don’t need to keep and getting rid of the ancient monitors lining your IT closet shelves. But, wait a second, what should you do with those monitors? Your office should always recycle electronics instead of tossing them in the trash.

Why Should You Recycle Electronics?

When it comes to recycling plastic bottles and paper boxes, most offices will take the time to sort them and place them in the recycling bin. When it comes to less convenient items, like electronics, it’s tempting to place them in the dumpster with everything else. However, it’s actually more important to take the extra time to properly recycle electronics than every plastic bottle in the bin. Electronics are filled with toxic and environmentally-hazardous chemicals like lead and arsenic. By placing electronics into a landfill, these chemicals will leak into the surrounding area and ecosystem.

How Can Your Office Recycle Electronics?

During spring cleaning, make sure that you keep all technology and electronic items that you need to dispose of grouped together. Once you know what you need to get rid of, contact an experienced technology recycling service provider like Teltek. We can travel to your office location and collect all of your old electronics and take care of recycling them.

What Electronics Can You Recycle?

  • Desktop PCs
  • Laptops
  • Monitors
  • Tablets
  • Copy machines
  • Printers
  • TVs
  • A/V equipment
  • Telephone systems
  • Electronic devices
  • Anything containing a battery 

How Can Teltek Help with Your Spring Cleaning?

We are the preferred partner of numerous businesses who recycle electronics because we go above and beyond to make the hard process of recycling technology simple. We will collect our devices and complete a thorough and comprehensive process to permanently delete data, files and sensitive information from your devices.

If your old electronic equipment can be repurposed or reused, the Teltek team will make any necessary repairs and then donate the equipment to a local non-profit, charity or school. If your items are beyond repair, we will coordinate the recycling of each item in accordance with EPA regulations and local laws.

Get Spring Cleaning Done at Your Office with Teltek

Are you ready to clean out your closet full of ancient technology? If you have old and outdated electronics you aren’t using anymore, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Flexible PBX Solutions from Teltek

Tuesday, April 3rd, 2018


Are you searching for an affordable and versatile solution for your business’s phone system? Private Branch Exchange networks are a flexible way to make internal and external calls from a single phone, using your preferred method of making phone calls. Teltek offers a variety of phone systems designed to meet the needs of any business.

PBX Solutions: The Basics

Private Branch Exchange (PBX) networks can be used by any size company or organization. PBX systems allow users to communicate within the company and with others outside of the company. Depending on your preference, your PBX system can use VoIP, ISDN or analog methods of making a call. PBX phone systems include the same great features as other business phones, like voicemail, interactive voice menus, call queues and call recording.

Why PBX Solutions from Teltek?

  • Teltek offers an unparalleled level of support to all of our customers. Help is just a phone call away. Beyond the support that we provide on a daily basis, we also make an effort to proactively identify problems and perform preventative maintenance to reduce the likelihood of your office needing urgent support.
  • Our PBX solutions are extremely cost-effective, particularly when contrasted with traditional phone and purchasing options. To meet the needs of small and mid-sized businesses, we offer numerous purchase options including purchasing outright, hosting, leasing, financing and managed voice services.
  • PBX solutions are the most scalable way to meet the voice needs of small businesses, as it is easy and affordable to add more lines or adjust the lines that you have.
  • Using our managed telephone services, you will have a single, reliable monthly bill. There will never be guesswork about how much you’ll owe or whether your phone provider is overcharging you. Instead, you will know what to expect and receive preferred rates thanks to Teltek’s established relationships with service providers.

PBX Solutions from Teltek

Teltek has innovative telephone and technology solutions for businesses of every size, budget and need. Contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

What to Look for in a Managed Print Services Provider

Tuesday, February 13th, 2018

Managed Print

Automating the administrative tasks in your office, like dealing with service providers and ordering ink and toner, can remove pressure from office staff and let every employee focus on work instead of which cartridge to order. Managed print services encompass much more than the copiers you use, and the right provider can transform the way you do business. What should you look for?


A managed print services provider should have a wealth of experience adapting to different print infrastructures, document workflows, security protocols and organizational structures. The more that a provider understands the needs of businesses in your industry, the better the quality of service will be. The expertise of a service provider will inform how your current needs are met and how your future needs are accommodated.


91% of businesses that do not currently use managed print services believe that their offices are not “very effective” at utilizing paper and digital workflows. The right provider will integrate your print and digital workflows and provide you with resources to assist in the process. Some businesses assume that providers only help with stocking paper and ink products, but the range of services offered is much broader than that.

Ongoing Support

Any quality managed print services provider will continuously monitor your print infrastructure and needs to optimize both functionality and lifespan. As your needs evolve, your provider should offer ongoing support and quality customer service to determine what is best for you. If your managed print services provider can’t help you take your business to the next level, it’s time to make a switch!

Choose the Right Managed Print Services Provider

Teltek offers managed print services to maximize your productivity and minimize waste. Our services start with a comprehensive print analysis and continue with ongoing monitoring and support so that your print equipment always meets your needs. With Teltek, you only pay for what you print, and you’ll never need to carry excess toner and paper inventory. If you are curious about how managed print services could improve the way you do business, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why Avaya IP Office?

Monday, December 18th, 2017


The Avaya IP Office offerings are the perfect way to bring your office systems up to date. They offer new features, including advanced reporting options and cutting-edge system customization. IP Office helps to create a more seamless engagement experience for your employees, your customers and all of the people that your small business interacts with.

The Advantages of Avaya IP Office 

Avaya IP Office is designed to help your business now and in the future, as you can start it with 5 users and grow your system up to 3,000 users at a single site or multiple satellite locations. This new system is also enabled and optimized for mobile use, so your employees and customers can collaborate anytime and anywhere. With all Avaya IP Office solutions, you will receive support from both Avaya and Teltek in the event of any difficulties. 

New Features

One of the most notable new features of the upgraded Avaya IP Office is the Integrated Contact Reporter (ICR). It is designed specifically for small to medium-sized companies that need services for 5-25 employees and 5 supervisors. The ICR has real-time reporting on incoming calls. Your employees will benefit from desktop call control and an easy-to-use interface that can be used in their preferred browser. If you aren’t sure how to get started with this feature, don’t worry! There are 8 different pre-configured reports to get you started. 

Supported Devices 

Avaya IP Office supports any and all of the following:

  • IP phones
  • Analog phones
  • Digital phones
  • Softphones
  • Analog and digital cordless phones
  • Calls via Wi-Fi, 3G and 4G data networks

Partner with Teltek and Avaya IP Office 

Teltek is proud to offer a wide range of Avaya products, including the Avaya IP Office line. If you are ready to explore Teltek’s innovative phone technology services and see how they can benefit your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

NEC SL2100: An Innovative Communications Solution

Wednesday, November 8th, 2017



The SL2100 Communications System is the newest product from NEC. This phone system offers many helpful attributes and most of the technology is built-in, reducing the need for extra hardware, licensing and maintenance, so it’s an affordable choice as well!


Intuitive features of the SL2100 make the system very user-friendly, so there is no need for extensive training before your team is up and running. This phone system increases your team’s performance and creates a positive customer experience that will encourage repeat business. How can the SL2100 achieve all these objectives for your company?


Let’s take a look at some of these features:


InMail provides an efficient way to monitor your mailbox from anywhere with message notifications that can be sent to your desktop phone, home office or mobile phone with the option of including audio attachments. Choose from several recorded personalized greetings to indicate your availability for certain times of day. The Call Record feature allows you to save important discussions. Recordings can be emailed to colleagues and stored for quick reference at a later time.


Smartphone SIP App functions as a Standard SIP station on iPhone and Android smartphones. From your smartphone, it allows you to:


  • Answer incoming calls to your office telephone
  • Make calls using your office telephone system. Your office caller ID is displayed, not your personal cell phone number
  • Utilize a Wi-Fi hotspot at the office, at home or even a public hotspot, without using your cellular minutes
  • Hold and Transfer calls to other stations within your office telephone system
  • Access your office voicemail


Automatic Call Distribution (ACD) efficiently routes callers based on pre-established criteria. ACD works well for customers who require assistance from a specific type of individual or department at the earliest opportunity. When all agents are busy assisting callers, the outside party can listen to periodic announcement messages while waiting for an agent to become available. Callers can also overflow to another destination so that outside callers are not left waiting on hold for an extended period of time,


Contact Center Software allows up to two supervisors to monitor the real-time activity of the system’s ACD, such as Agent State and ACD Queue Status, from their PCs. They can also run ACD/Contact Center activity reports, such as Agent Call Summary, Abandoned Calls, etc.


If you’d like to learn more about the NEC SL2100, please visit our NEC Partnership page or give us a call at 1.866.9 TELTEK.


Why You Should Outsource Your Technology Expense Management

Monday, November 6th, 2017

investing in technologyManaging your technology expenses can be overwhelming, but it’s essential task in order to ensure the efficiency of the equipment and services you have and the money you spend on them.


Technology Expense Management (TEM) is the oversight and management of technology spending. It allows companies of all sizes to control costs and optimize their communications and IT budgets. Many companies waste resources and overspend on technology. TEM is a proven and efficient way to identify these overspending patterns, reduce waste and find ways to save money in the future.


This is achieved by managing:


  1. Contracts
  2. Invoices
  3. Payments
  4. Equipment


If you have an interest in TEM, but don’t have the time, outsourcing to Teltek is the solution!


A benefit of outsourcing your TEM is that it allows you to streamline operations. It takes a lot of time and resources to process and analyze invoices, validate and dispute charges, recover funds, manage the inventory and order new services and equipment. By outsourcing your expense management, you enhance productivity, reduce demands on your employees and have more time to focus on running your business.


An important step in the TEM process is evaluating equipment, which is part of Teltek’s Technology Expense Assessment. This process can uncover devices that are outdated, broken or unused. These items can then be donated, repurposed, recycled or destroyed. The services retained to support these devices can be eliminated, which saves even more money.


Outsourced TEM can also facilitate your strategic financial planning. A TEM plan will analyze your communications and IT spending, improve reporting and accountability and provide a strategy to ensure more efficient future spending, which can be used to make better budget-planning decisions. Teltek can guide you through this process and help you gather the information you will need for a thorough assessment.


Are you ready to start saving some money and operating more efficiently? Call us today at 1-866-9-TELTEK or 410-552-6580 to schedule your FREE technology expense assessment.


Could E-Rate Benefit Your Campus?

Friday, October 20th, 2017


If you work in a school or library, there’s a good chance that you are already taking advantage of E-Rate. E-Rate, or the Schools and Libraries Program, is a federally-mandated program to make IT and telecommunications services less expensive for schools and libraries. Since 1997, E-Rate has been connecting these institutions to discounted internet, intranet and telecommunications services.

How Does the E-Rate Program Benefit Schools and Libraries? 

If you are deemed eligible, you can receive discounts on category one services:

  • Telecommunications
  • Telecommunications services
  • Internet (T1, PRI, fiber and/or Ethernet)

You will also receive discounts on category two services:

  • Internal IT connections
  • Internal broadband services
  • Maintenance

Depending on your surrounding community, the discount might range from 20-90%. Areas with higher poverty and less access to information technology typically receive a higher discount, but the program is never free.

How Do You Enroll in E-Rate? 

Your school or library should first submit a request for competitive bids for the E-Rate services you are interested in to the USAC. Your request will be posted on their website for vendors to view. Next, the vendors will submit bids to you for the service or equipment that you need. You can choose your vendor(s) and then submit an E-Rate application to the USAC. This application should list all of the things you want to purchase and their associated costs. If you qualify for coverage with E-Rate, the USAC will issue you a funding commitment.

E-Rate from Teltek 

Teltek is a registered E-Rate vendor (SPIN number 830717), and we enjoy working with schools and libraries to strengthen their infrastructure and better meet the needs of patrons and the community.

On-Premise and Hosted Phone Systems

Thursday, October 19th, 2017


Both on-premise and hosted (cloud/VoIP) phone systems are dependable and effective communication solutions and each system has its own set of advantages and drawbacks. Which system to choose depends on the features that would be most beneficial to your company.


On-Premise Phone Systems

An on-premise phone system is a physical system that is owned or leased by the company that is using it. The server is located on-site in an equipment room or phone closet and the company is responsible for the upgrades, maintenance and expansion of the system. Even with an in-house IT/technology department to assist in managing the system, most companies still require some level of support from a Value Added Reseller (VAR), like Teltek for ongoing support and maintenance.


Hosted Phone Systems

A hosted phone system is a cloud-based, virtual phone system where the server is located outside of the client’s premise (office). The only hardware required to be on-site at the company is a “VoIP Ready” computer network (Business-grade firewall, Layer 3 Power over Ethernet Switches, battery backup and adequate/reliable internet bandwidth) as well as physical IP phones or Softphones (a software phone application loaded onto computers). Hosted phone systems are usually located in one or more data center(s) and the phones at the company’s location(s) are connected to the virtual phone system via the internet. The hosted provider is responsible for housing/maintaining the core phone system, providing phone service (including managing the client’s phone numbers) and typically, providing ongoing support (client’s moves, adds and changes).



Establishing an on-premise phone system requires you to purchase phones and a server/KSU. With an on-premise phone system, you will have a larger upfront cost because you are buying the equipment, licensing and paying for more-involved installation costs. You will also need to factor in the cost of phone service (analog POTS Lines, PRI or SIP Trunks) which can be procured from one of many companies such as Verizon, Comcast, Teltek, etc. Additionally, you will need to account for ongoing maintenance, hardware replacement and upgrade costs (typically covered under some form of a maintenance agreement supplied by either the manufacturer or the company that sold/implemented the system for you.

For a hosted phone system, you will have the option to either purchase the IP phones or rent them. You should also consider budgeting for some Local Area Network (LAN) upgrades and possibly an increase in internet speeds and/or a redundant Internet Service Provider (ISP). Although start-up costs are lower with a cloud-based phone system, there will also be a monthly expense to account for. Depending on the size of your business and requirements, the overall cost may work out to be more or less expensive than a premise phone system; we recommend calculating all costs over a 5-year period as that is the anticipated lifecycle of a premise phone system before a major upgrade is required.


Here is a breakdown of initial investment and ongoing costs associated with each option:


On-Premise PBX Costs:

  • Higher initial equipment and set-up costs
  • Potentially higher maintenance costs
  • Potentially lower monthly cost after expenses are covered (based on size, access to affordable bandwidth and feature/functionality requirements)
  • Consider costs associated with a hardware refresh every 5-7 years


Hosted PBX Costs:

  • Lower initial equipment and set-up costs
  • No/low maintenance costs
  • Low monthly cost (based on size, access to affordable bandwidth and feature/functionality requirements)


Other factors to consider:

  • On-premise systems can be easy to use and manage in most cases, but are less flexible and more costly to scale as your company evolves.
  • On-premise systems have more flexible cabling options if you are in an older building and do not have Ethernet (CAT-5e/CAT-6) cabling installed.
  • If your phone system requires advanced Unified Communications features and complex integrations you may find a cloud system to be easier to deploy and manage.
  • Companies that employ mobile workers or have multiple locations would probably appreciate a hosted system since it’s easily scalable and includes many phone features at no extra charge.
  • Businesses that do not have access to reliable and affordable bandwidth or have inadequate computer networks (outdated cabling, multiple network switches to extend service to various parts of the building, etc.) may find a premise system to be more affordable and accommodating to their needs.


Determining which system is better for your company depends on your specific location, communication requirements and budget.


Unlike many telephone companies, Teltek does not have a “one-size fits all” business model or mentality. Our goal is to educate our customers on the pros and cons of each solution and help them make an educated business decision for their individual needs. Too often our customers report hearing something like the following from other telephone companies: “VoIP or Premise is the best solution and you don’t want to go with the other one because…” when it turns out the reason they are positioning it that way is because they only offer one of the two options and want to make a sale. We also see a lot of competitor companies not properly educating prospective clients on the importance of having adequate internet for cloud systems and testing local area networks to ensure they are VoIP ready.


As stated above, we strongly believe the best way to approach this decision is to:

  1. Evaluate your current internet connection cost, reliability and ability to support the overhead of VOIP
  2. Evaluate your internal computer network for its ability to support VoIP (a free Teltek VoIP Test can be found here:
  3. Talk to suppliers that offer both VoIP and on-premise options and educate yourself
  4. Create an analysis calculating all costs over a 5-year period (be sure to include lease costs, maintenance costs, cost of upgrades to internet connection, etc., cabling required for network upgrades/modifications, etc.)


If you’re still not sure which system would best suit your needs, give Teltek a call at 1-866-9-TELTEK or 410-552-6580. We’ll be happy to talk with you, evaluate your situation and help you make the right decision.