Archive for the ‘Products & Services’ Category

Avaya IP Office Is the Perfect Tool to Start Your Business’ Cloud Computing Journey

Thursday, April 18th, 2019

Avaya IP Office

Is your business using cloud computing? In only one year, it’s anticipated that 78% of small businesses will be completely adapted to the cloud. If you want to meet the needs and expectations of your current and future customers, cloud computing is the standard.

What’s Driving the Shift to the Cloud?

Communication is at the heart of the sea change regarding cloud telecommunications and computing. Businesses need to work in a manner that is easy, intuitive and productive, and cloud computing allows them to do so. Avaya IP Office combines a number of communication methods into a single simple application and increases your staff’s efficiency and productivity as a result.

What’s Stopping Businesses from Adapting?

While 78% seems like a high number, that means that 22% of businesses will still be dragging their feet on utilizing the powerful features available through cloud computing. Many businesses worry about changing methods and technology. Other companies worry that their budget will be wholly inadequate for making the shift from on-site solutions to cloud-based ones. Even more businesses are confused by the number of products available on the market and, instead of partnering with a cloud expert like Teltek, choose to do nothing at all. Unfortunately, that means they are missing out on the countless benefits of solutions like Avaya IP Office.

The Advantage of Partnering with a Cloud Computing Expert

When you choose to work with a seasoned and experienced telecommunications and cloud computing company like Teltek, you can trust that your solution will be appropriate for your requirements, your budget and your staff. Avaya IP Office is a versatile solution that many of our small and mid-sized businesses rely on to get the job done every day.


Teltek can assist with setting up your Avaya IP Office system, training your staff, troubleshooting any issues and performing regular maintenance to keep everything in great shape. We pride ourselves on taking the guesswork out of moving to cloud-based computing, and we have assisted countless businesses just like yours in making a smooth transition.

Why Avaya IP Office?

Avaya IP Office is the gold standard in moving small businesses to cloud-based computing quickly, conveniently and affordably. Avaya IP Office has a built-in simple migration process to get your business off the ground as soon as possible. You can also utilize a broad range of IP, digital, cordless and analog hardware and devices to save money and avoid a steep up-front investment. In general, customers who switch to cloud-based solutions with Teltek and Avaya IP Office save 25% on ownership and maintenance compared to similar solutions.

Avaya IP Office Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service. Thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why Avaya IP Office Is Perfect for Small Businesses

Thursday, March 14th, 2019

Avaya IP Office

Collaboration is key in any office environment, particularly if your business is on the smaller size. Avaya IP Office is a compelling collaboration solution perfect for small groups, companies with remote workers and mid-sized businesses that need scalability. Why is Avaya IP Office such a winning telecommunications solution for small businesses?

The Biggest Reasons Why Avaya IP Office Is Perfect for Small Businesses

  1. Flexible Deployment Options: Whether you’re looking for a cloud, on-premise or hybrid deployment method for your telecommunications system, IP Office can be used as any of the three, or to help you migrate from one to another.
  2. Seamless Communication and Collaboration: Avaya IP Office is a single application that combines voice, video, messaging, calendar reminders and conferencing so that it’s easy for employees to stay in touch. It also allows for greater productivity, as employees do not need to constantly navigate from app to app. Instead, they’ll enjoy a simple and intuitive experience.
  3. Cost Effective: Small businesses are always looking for ways to further trim their bottom line, and Avaya IP Office is a great way to do so. With built-in video and audio conferencing for no extra fee and the ability for employees to use their own devices, IP Office gives you everything you need to keep your business connected in a single, affordable package.
  4. Mobility: If your employees work at multiple satellite locations, on the road or remotely, it can be difficult to stay in touch. Avaya IP Office has a number of apps that allow employees to work from anywhere and access the same features that they would be able to from your office.
  5. Simple Integration: Avaya IP Office doesn’t have a lengthy or difficult set-up process. Instead, there are many different application configurations available right out of the box including Google, Salesforce, Microsoft Office 365 and Skype for Business.
  6. Scalability: Avaya IP Office is designed to be used at small businesses of 10 employees and at mid-sized businesses with up to 3,000 employees spread out over up to 150 separate sites.

Partner with Teltek for Avaya IP Office Solutions

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Our unique approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Spring Cleaning Is the Perfect Time for E-Recycling

Thursday, March 7th, 2019


Spring is the perfect time to go through the things that have been hanging around at your business for too long, like those monitors lurking in the storage room and the stack of blank CDs that have taken up permanent residence under your desk. E-recycling is a safe, secure and environmentally responsible way to take care of old tech at your business, and Teltek can help.

Why Is E-Recycling Important?

It takes a few seconds to put your old monitor out by the dumpster, but is that really what you should be doing? Nope! Electronics are filled with toxic chemicals inside of them, including arsenic, lead and cadmium. By placing plastic, which doesn’t degrade, and other dangerous chemicals into a landfill, you could be inadvertently polluting the surrounding ecosystem. In fact, throwing away computers and electronics with regular trash is illegal in many states. Target paid the state of California a whopping $22.5 million fine in 2011 due to not e-recycling and instead disposing of hazardous waste in normal trash.

Beyond environmental concerns, there are also plenty of privacy and security concerns that go hand in hand with improperly disposing of electronics. If you fail to clear all of the data off of every device you place in the trash, anyone could access that sensitive information. Just like you would not put a paper with employee information written on it in the trash without shredding it, you should never place electronics in the trash.

What Can E-Recycling Include?

Teltek can travel to your location(s) and collect all of your unwanted, working or damaged:

  • Televisions
  • Desktop computers
  • Monitors
  • Laptops
  • Printers
  • Copiers
  • Audio/visual equipment pieces
  • Electronic devices
  • Telephone systems
  • Mobile phones

What Does E-Recycling Look Like With Teltek?

  1. We start by collecting the devices that you no longer want from your business. You don’t need to lift a finger (other than to give us a call)!
  2. Next, we complete a thorough and secure process to permanently remove all remaining files and data from each device. We value your privacy.
  3. Equipment that can be reused will be repaired and updated before being donated to a local non-profit or charity for a second life.
  4. Items that are beyond repair will be recycled carefully in accordance with all state and federal laws.

Partner with Teltek for Convenient E-Recycling

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Our unique approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

What Every School and Library Should Know About E-RATE

Wednesday, November 7th, 2018


E-RATE is a powerful program designed to make telecommunications equipment and technology more affordable for schools and libraries across the country. This federally-funded program, also known as The Schools and Libraries Program (TSLP), has been in existence since 1997 and offers discounted telecommunications, Internet and internal connections to eligible locations.

What Benefits Does E-RATE Offer?

This program currently funds five types of service:

  1. Data transmission services and internet access
  2. Voice services
  3. Internal connections
  4. Managed internal broadband services
  5. Basic maintenance of internal connections

Some of the eligible services include:

  • Wireless access points
  • Cabling
  • Caching
  • Firewall services
  • Switches
  • Routers
  • UPS
  • Racks
  • Wireless controllers
  • Wi-Fi software
  • Managed Wi-Fi services
  • Leased lit and dark fiber
  • IRUs
  • Internet access

Depending on the poverty level and urban/rural status of the school or library, the available discount could range from 20-90%. Areas with the 20% discount have no students eligible for free and reduced price lunch, and most areas with the 90% discount have over 75% of the student population eligible for free and reduced price lunch. If you aren’t sure where your school will fall, you can learn more on the discount matrix included in the application. All of these benefits are extended with the goal of increasing connectivity to help children learn and thrive with access to the same resources as those in wealthier neighborhoods.

How Does the E-RATE Program Work?

Interested schools and libraries can apply online through a simple portal. The applicant will complete a form to start the competitive bidding process and receive bids from a number of service providers. Providing that the application meets all requirements and the bidding period has ended, the applicant will then be able to select a service provider. The applicant will submit another completed application to the Universal Service Administrative Company (USAC) who will issue a funding commitment for the appropriate amount. Once the service has been received, reimbursement and discounts will be offered.

Explore E-RATE with Teltek

Teltek is a registered E-RATE vendor with the SPIN number 830717. As a leader in telecommunications, we have access to a number of vendors and technologies perfect for your library or school. To learn more about our ability to meet your needs through E-RATE, please get in touch. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.

4 Signs You Should Rethink Your Telecom Strategy

Wednesday, August 22nd, 2018


As a business owner, your telecommunications strategy is never written in stone. Your business will naturally expand and contract in accordance with industry changes, which means that your telecommunications strategy will also need to be agile. If it’s been a while since you’ve reassessed your telecom needs and spending, there are several signs to look for to determine whether you’re in need of a change.

You Can’t Communicate Easily

The right telecommunications solution will allow for a variety of communication types, including voice calls, video calls, screen sharing, detailed reporting, instant messaging and collaboration between employees in different parts of the country. Teltek’s Nebulosity Voice Cloud PBX offers all of those communication methods and more to keep your employees connected around the clock.

You Can’t Use the Cloud

Cloud services are no longer something that only tech-savvy companies use. Instead, all businesses should be on board. Cloud computing puts information online so that you and your employees can access that information from any internet-connected device at any place or time. If you cannot take advantage of the versatility that the cloud offers you currently, it’s time to rethink your current telecom strategy.

You’re Stuck Using the Same Equipment

Bring-your-own-device (BYOD) technology is the new standard in telecommunications. Our Nebulosity Voice Cloud PBX solution is designed for BYOD offices so that your employees can bring their own laptops, tablets, cell phones, computers and VoIP phones to keep in touch. BYOD cuts costs on your end, as you don’t need to worry about purchasing a great deal of new equipment.

You Can’t Get Training On-Demand

Are the only trainings for your current system on CDs stashed somewhere in your office or only available in live seminars? Teltek offers our partners a suite of online, on-demand training videos so that you and your employees can learn the Nebulosity system from anywhere in the world. Instead of forcing you to meet us where we are, we go above and beyond to meet you where you are.

Rethink Your Telecom Strategy with Teltek

Thanks to our Total Care Assurance Guarantee, we have grown to be a leader in IT services. Our unique approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek, contact us today for a free 15-minute conference call at 1-866-9-TELTEK or 410-552-6580.

All About Teltek’s Nebulosity Voice Cloud PBX Solutions

Wednesday, July 4th, 2018


Teltek’s Nebulosity Voice Cloud PBX system is an innovative solution for businesses of every size looking to work more efficiently with a cost-effective solution. This flexible option can work for offices that have hundreds of in-office company phones or only a handful of employees working from home offices on mobile phones. The Nebulosity Voice Cloud PBX system is a powerful solution at an unbeatable price.

The Basics

The Nebulosity system is a cloud-based VoIP (Voice over Internet Protocol) phone service that allows you and your employees to engage in:

  • Voice calls
  • Video calls/video conferences
  • Screen sharing
  • Detailed reporting
  • Instant messaging
  • Collaboration from multiple sites or multiple desks

Because of the versatility of the system, it is a perfect fit for offices of any size, including home offices, small businesses and large campuses. Every service that you need, including voice, data and video, will be available in the cloud. This gets rid of confusing equipment and cluttering cables and makes things simpler for the end user.

Bring Your Own Devices

One of the primary benefits of Nebulosity Voice Cloud PBX is the ability to use your own devices instead of purchasing costly new telecommunications equipment. The Hosted IP PBX solution can be accessed from any location and on most user devices. Your employees will be able to use their laptops, cell phones, tablets, computers and VoIP phones to keep in touch with everyone at your office. Thanks to our bring your own device (BYOD) technology, you can have the feel and function of an expensive professional telecommunications system with all of the convenience that you need. If you need devices, Teltek can also provide you with the equipment you require.

Training for Every Step of the Way

One of the key components of our Nebulosity system is the accompanying trainings. Our simple online training videos are well-organized and easy to work your way through over time. Whether you have employees watching from desks across the country or can gather everyone in the conference room to watch, our easy online tutorials are the best way to learn the system.

Nebulosity Voice Cloud PBX Solutions from Teltek

Teltek is a leader in telecommunication system installation, maintenance and service, thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Don’t Forget to Recycle Electronics During Spring Cleaning

Wednesday, April 11th, 2018


Spring cleaning your office means finally throwing away the stack of toner boxes near the copy machine, shredding the records that you don’t need to keep and getting rid of the ancient monitors lining your IT closet shelves. But, wait a second, what should you do with those monitors? Your office should always recycle electronics instead of tossing them in the trash.

Why Should You Recycle Electronics?

When it comes to recycling plastic bottles and paper boxes, most offices will take the time to sort them and place them in the recycling bin. When it comes to less convenient items, like electronics, it’s tempting to place them in the dumpster with everything else. However, it’s actually more important to take the extra time to properly recycle electronics than every plastic bottle in the bin. Electronics are filled with toxic and environmentally-hazardous chemicals like lead and arsenic. By placing electronics into a landfill, these chemicals will leak into the surrounding area and ecosystem.

How Can Your Office Recycle Electronics?

During spring cleaning, make sure that you keep all technology and electronic items that you need to dispose of grouped together. Once you know what you need to get rid of, contact an experienced technology recycling service provider like Teltek. We can travel to your office location and collect all of your old electronics and take care of recycling them.

What Electronics Can You Recycle?

  • Desktop PCs
  • Laptops
  • Monitors
  • Tablets
  • Copy machines
  • Printers
  • TVs
  • A/V equipment
  • Telephone systems
  • Electronic devices
  • Anything containing a battery 

How Can Teltek Help with Your Spring Cleaning?

We are the preferred partner of numerous businesses who recycle electronics because we go above and beyond to make the hard process of recycling technology simple. We will collect our devices and complete a thorough and comprehensive process to permanently delete data, files and sensitive information from your devices.

If your old electronic equipment can be repurposed or reused, the Teltek team will make any necessary repairs and then donate the equipment to a local non-profit, charity or school. If your items are beyond repair, we will coordinate the recycling of each item in accordance with EPA regulations and local laws.

Get Spring Cleaning Done at Your Office with Teltek

Are you ready to clean out your closet full of ancient technology? If you have old and outdated electronics you aren’t using anymore, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Flexible PBX Solutions from Teltek

Tuesday, April 3rd, 2018


Are you searching for an affordable and versatile solution for your business’s phone system? Private Branch Exchange networks are a flexible way to make internal and external calls from a single phone, using your preferred method of making phone calls. Teltek offers a variety of phone systems designed to meet the needs of any business.

PBX Solutions: The Basics

Private Branch Exchange (PBX) networks can be used by any size company or organization. PBX systems allow users to communicate within the company and with others outside of the company. Depending on your preference, your PBX system can use VoIP, ISDN or analog methods of making a call. PBX phone systems include the same great features as other business phones, like voicemail, interactive voice menus, call queues and call recording.

Why PBX Solutions from Teltek?

  • Teltek offers an unparalleled level of support to all of our customers. Help is just a phone call away. Beyond the support that we provide on a daily basis, we also make an effort to proactively identify problems and perform preventative maintenance to reduce the likelihood of your office needing urgent support.
  • Our PBX solutions are extremely cost-effective, particularly when contrasted with traditional phone and purchasing options. To meet the needs of small and mid-sized businesses, we offer numerous purchase options including purchasing outright, hosting, leasing, financing and managed voice services.
  • PBX solutions are the most scalable way to meet the voice needs of small businesses, as it is easy and affordable to add more lines or adjust the lines that you have.
  • Using our managed telephone services, you will have a single, reliable monthly bill. There will never be guesswork about how much you’ll owe or whether your phone provider is overcharging you. Instead, you will know what to expect and receive preferred rates thanks to Teltek’s established relationships with service providers.

PBX Solutions from Teltek

Teltek has innovative telephone and technology solutions for businesses of every size, budget and need. Contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

What to Look for in a Managed Print Services Provider

Tuesday, February 13th, 2018

Managed Print

Automating the administrative tasks in your office, like dealing with service providers and ordering ink and toner, can remove pressure from office staff and let every employee focus on work instead of which cartridge to order. Managed print services encompass much more than the copiers you use, and the right provider can transform the way you do business. What should you look for?


A managed print services provider should have a wealth of experience adapting to different print infrastructures, document workflows, security protocols and organizational structures. The more that a provider understands the needs of businesses in your industry, the better the quality of service will be. The expertise of a service provider will inform how your current needs are met and how your future needs are accommodated.


91% of businesses that do not currently use managed print services believe that their offices are not “very effective” at utilizing paper and digital workflows. The right provider will integrate your print and digital workflows and provide you with resources to assist in the process. Some businesses assume that providers only help with stocking paper and ink products, but the range of services offered is much broader than that.

Ongoing Support

Any quality managed print services provider will continuously monitor your print infrastructure and needs to optimize both functionality and lifespan. As your needs evolve, your provider should offer ongoing support and quality customer service to determine what is best for you. If your managed print services provider can’t help you take your business to the next level, it’s time to make a switch!

Choose the Right Managed Print Services Provider

Teltek offers managed print services to maximize your productivity and minimize waste. Our services start with a comprehensive print analysis and continue with ongoing monitoring and support so that your print equipment always meets your needs. With Teltek, you only pay for what you print, and you’ll never need to carry excess toner and paper inventory. If you are curious about how managed print services could improve the way you do business, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why Avaya IP Office?

Monday, December 18th, 2017


The Avaya IP Office offerings are the perfect way to bring your office systems up to date. They offer new features, including advanced reporting options and cutting-edge system customization. IP Office helps to create a more seamless engagement experience for your employees, your customers and all of the people that your small business interacts with.

The Advantages of Avaya IP Office 

Avaya IP Office is designed to help your business now and in the future, as you can start it with 5 users and grow your system up to 3,000 users at a single site or multiple satellite locations. This new system is also enabled and optimized for mobile use, so your employees and customers can collaborate anytime and anywhere. With all Avaya IP Office solutions, you will receive support from both Avaya and Teltek in the event of any difficulties. 

New Features

One of the most notable new features of the upgraded Avaya IP Office is the Integrated Contact Reporter (ICR). It is designed specifically for small to medium-sized companies that need services for 5-25 employees and 5 supervisors. The ICR has real-time reporting on incoming calls. Your employees will benefit from desktop call control and an easy-to-use interface that can be used in their preferred browser. If you aren’t sure how to get started with this feature, don’t worry! There are 8 different pre-configured reports to get you started. 

Supported Devices 

Avaya IP Office supports any and all of the following:

  • IP phones
  • Analog phones
  • Digital phones
  • Softphones
  • Analog and digital cordless phones
  • Calls via Wi-Fi, 3G and 4G data networks

Partner with Teltek and Avaya IP Office 

Teltek is proud to offer a wide range of Avaya products, including the Avaya IP Office line. If you are ready to explore Teltek’s innovative phone technology services and see how they can benefit your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.