Archive for the ‘Software’ Category

Enhance Your Avaya Phone System

Wednesday, July 12th, 2017


Have you updated your phone system since you opened your business? Do you have the bare minimum of features needed to get your job done, or are you struggling under the weight of too many useless elements you don’t use? The Xima software suite is designed to change the way that you use your business phones and equip you with the data that you need when you need it.


Chronicall is the core of the Xima software suite. It offers a broad range of features including custom call reporting, call recording and real-time updates. The standard reports are designed to give you the basic information you need to effectively meet the needs of your business and your customers. The 40 types of standard reports include:

  • Hunt Group reports
  • Agent/extension reports
  • Caller ID reports
  • Inbound/Outbound Call reports
  • Call cost reports
  • Time interval reports
  • Trunk/Line-reports

Beyond the basics, all of the Chronicall reports include unlimited supervisor logins, report scheduling, user access controls and detailed charts. 

Custom Chronicall Reports

If you need specific information about your business and customers, the custom reports module allows you unlimited custom reports. The report type could include any of the following:

  • Agent
  • Account code
  • Call direction
  • Call report
  • Caller ID
  • Event type
  • Feature type
  • Group
  • Local number
  • System report
  • Time interval
  • Trunk

Once you choose the designation for your report, you can select from filters and values to get exactly what you need. Confused by all of the options available to you? Teltek and Xima Care are both available to help with tutorials and troubleshooting.

Xima’s VRTX Call Recording System

If you rely on accurate call recording, Xima’s VRTX (Voice Recording Technology) is the perfect solution. The VRTX system can be used by connecting the in-line hardware and your phone system and plugging it into your Chronicall server. This call recording technology will record everything and add it to the Chronicall recording library. Once they are added to the library, they will be easily accessible 24/7.

Change the Way You Use Your Avaya Phone system with Xima’s Software Suite

If you’re ready to see how you can save money with Teltek and our managed IT services, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

TechSoup Can Transform Your Non-profit

Wednesday, May 10th, 2017


Just like non-profits rely on the community to fund their programs, the community relies on non-profits to take care of its most vulnerable community members. TechSoup is an innovative website providing steep technology discounts and product donations for various non-profits throughout the globe. What can TechSoup do for your non-profit?

TechSoup’s Amazing Impact

Since its inception, TechSoup has provided hardware and software to over 300,000 non-profits throughout the world including libraries and schools. As a non-profit, TechSoup receives hardware and software donations and discounts that are passed along to worthy recipients. TechSoup works with countless high-profile companies to distribute donations, including:

  • Adobe
  • Cisco
  • Dell
  • DonorPerfect
  • GoDaddy
  • GrantStation
  • Intuit
  • Microsoft
  • Quickbooks
  • Skype 


Running a non-profit takes a huge amount of work behind the scenes. Without the proper software to organize and maximize productivity, executive directors can turn into administrative assistants. TechSoup boasts an impressive catalog of heavily discounted software including the Microsoft Office Suite, anti-virus software, Adobe Creative Cloud and QuickBooks.


Are you more concerned about getting a computer to put software on than the software itself? TechSoup has a robust catalog of refurbished and new computers, laptops, monitors, networking hardware, headsets and mobile hotspots. TechSoup also has staff available on call to help non-profits determine their hardware and software needs.

TechSoup & Teltek

In addition to TechSoup’s expansive catalog of offerings, Teltek provides IT services, maintenance and tech support for non-profits. If your organization is struggling to stay connected with clients and donors, we can help determine your needs, procure the right equipment, set up your office, train your staff on how to use new devices and check back in to make sure everything is working properly. If you’re ready to see how you can save money through TechSoup and through Teltek, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.