Archive for the ‘Software’ Category

Why Are Antivirus and Malware Protection So Important for Your 2018 Security?

Wednesday, January 10th, 2018

malware

2017 was a notable year in the network security world thanks to numerous high-profile viruses and malware variants that compromised major healthcare systems and thousands of companies. 2018 is shaping up to be no different, with multiple ransomware and malware variants on the horizon.

Notable 2017 Ransomware

Over the course of 2017, the following types of ransomware and malware wreaked havoc on numerous networks throughout the country:

  • WannaCry
  • NotPetya
  • Cerber
  • Locky 

Are Any of These Viruses Coming Back?

Many industry leaders expect ransomware strains like WannaCry and NotPetya to be re-released in a slightly modified form to do more damage to networks throughout the country. Both of these types of ransomware were created using a stolen National Security Agency exploit called EternalBlue, which used a known vulnerability on computers running old versions of Windows to spread.

Predictions for 2018

Network security industry experts are predicting that ransomware and Ransomware as a Service (RaaS) will continue to spread. RaaS kits are available to any level of hacker, regardless of their technical knowledge and skill, which makes them a particularly dangerous possibility.

While computers and networks have been traditional targets for viruses, Android mobile devices are becoming increasingly at risk. WannaCry was found in multiple apps on Google Play. Google works its hardest to remove these apps, but the hackers are working just as hard to put out more apps and stay a step ahead. Security for your office’s mobile devices, like tablets and phones, is going to become more important in 2018. 

Teltek Offers Top-of-the-Line Antivirus, Spam and Spyware Protection

Unfortunately, many of the businesses targeted by ransomware and malware attacks do not have a security strategy or know what to do when the worst happens. By partnering with an experienced network security partner like Teltek, you can rest assured that your security will be proactive and not reactive. We work hard every day to protect your network from the latest viruses and other security threats.

Partner with Teltek for Antivirus and Malware Protection

If you are ready to learn more about Teltek’s network security services and see how they can protect your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Enhance Your Avaya Phone System

Wednesday, July 12th, 2017

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Have you updated your phone system since you opened your business? Do you have the bare minimum of features needed to get your job done, or are you struggling under the weight of too many useless elements you don’t use? The Xima software suite is designed to change the way that you use your business phones and equip you with the data that you need when you need it.

Chronicall

Chronicall is the core of the Xima software suite. It offers a broad range of features including custom call reporting, call recording and real-time updates. The standard reports are designed to give you the basic information you need to effectively meet the needs of your business and your customers. The 40 types of standard reports include:

  • Hunt Group reports
  • Agent/extension reports
  • Caller ID reports
  • Inbound/Outbound Call reports
  • Call cost reports
  • Time interval reports
  • Trunk/Line-reports

Beyond the basics, all of the Chronicall reports include unlimited supervisor logins, report scheduling, user access controls and detailed charts. 

Custom Chronicall Reports

If you need specific information about your business and customers, the custom reports module allows you unlimited custom reports. The report type could include any of the following:

  • Agent
  • Account code
  • Call direction
  • Call report
  • Caller ID
  • Event type
  • Feature type
  • Group
  • Local number
  • System report
  • Time interval
  • Trunk

Once you choose the designation for your report, you can select from filters and values to get exactly what you need. Confused by all of the options available to you? Teltek and Xima Care are both available to help with tutorials and troubleshooting.

Xima’s VRTX Call Recording System

If you rely on accurate call recording, Xima’s VRTX (Voice Recording Technology) is the perfect solution. The VRTX system can be used by connecting the in-line hardware and your phone system and plugging it into your Chronicall server. This call recording technology will record everything and add it to the Chronicall recording library. Once they are added to the library, they will be easily accessible 24/7.

Change the Way You Use Your Avaya Phone system with Xima’s Software Suite

If you’re ready to see how you can save money with Teltek and our managed IT services, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

TechSoup Can Transform Your Non-profit

Wednesday, May 10th, 2017

working

Just like non-profits rely on the community to fund their programs, the community relies on non-profits to take care of its most vulnerable community members. TechSoup is an innovative website providing steep technology discounts and product donations for various non-profits throughout the globe. What can TechSoup do for your non-profit?

TechSoup’s Amazing Impact

Since its inception, TechSoup has provided hardware and software to over 300,000 non-profits throughout the world including libraries and schools. As a non-profit, TechSoup receives hardware and software donations and discounts that are passed along to worthy recipients. TechSoup works with countless high-profile companies to distribute donations, including:

  • Adobe
  • Cisco
  • Dell
  • DonorPerfect
  • GoDaddy
  • GrantStation
  • Intuit
  • Microsoft
  • Quickbooks
  • Skype 

Software

Running a non-profit takes a huge amount of work behind the scenes. Without the proper software to organize and maximize productivity, executive directors can turn into administrative assistants. TechSoup boasts an impressive catalog of heavily discounted software including the Microsoft Office Suite, anti-virus software, Adobe Creative Cloud and QuickBooks.

Hardware

Are you more concerned about getting a computer to put software on than the software itself? TechSoup has a robust catalog of refurbished and new computers, laptops, monitors, networking hardware, headsets and mobile hotspots. TechSoup also has staff available on call to help non-profits determine their hardware and software needs.

TechSoup & Teltek

In addition to TechSoup’s expansive catalog of offerings, Teltek provides IT services, maintenance and tech support for non-profits. If your organization is struggling to stay connected with clients and donors, we can help determine your needs, procure the right equipment, set up your office, train your staff on how to use new devices and check back in to make sure everything is working properly. If you’re ready to see how you can save money through TechSoup and through Teltek, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.