Archive for the ‘Teltek News’ Category

What Does Total Care Assurance Mean for Teltek Customers?

Friday, March 23rd, 2018


Teltek has a proprietary method for satisfying the diverse range of needs that businesses have. After all, you don’t just need someone to help with proactively monitoring your network; you also need someone to make sure you aren’t overpaying on your phone bills. Our Total Care Assurance plan is our way of making sure you can enjoy total peace of mind as your business grows and your needs change.

What Services Are Included?

As the name implies, Total Care Assurance includes just about anything you can think of, all for a single fixed price per user.

Total Care Assurance includes:

  • Anti-virus, SPAM, spyware and malware protection
  • Bandwidth analysis
  • Email and exchange administration
  • Business software support
  • Monthly or quarterly on-site visits to evaluate technology implementation and complete maintenance
  • Negotiation, repairs and relocation with service providers
  • Telephone and VoIP system moves, additions and alterations
  • Proactive monitoring
  • Remote troubleshooting and IT support
  • Server and PC patching
  • Voice and data cabling repairs
  • Voicemail and call center administration

How Does the Process Work?

Total Care Assurance starts with an analysis of your current technology. Is what you have now working well for you, your staff and your future goals? What budget do you have? What pieces of technology could help your business to grow even more? Our consultants will take a comprehensive look at your business to identify how we can best help you. We will develop a schedule for preventative maintenance visits and assign you a single project manager who will be your point of contact. We never ask our customers to remember a long list of names. Instead, you will work with the same skilled IT project manager every time.

Once the goals have been defined and a plan has been created, our professionals will upgrade systems and software as needed. At this point, our ongoing support of your business will begin. If there are any hiccups along the way, we are always one call away.

Enjoy Total Care Assurance from Teltek

If you are ready to take your office hardware, software and maintenance to the next level, Total Care Assurance is perfect for you. For a low monthly rate, you will enjoy the top-notch service and responsive support that have earned us so many loyal customers over the years. Contact Teltek today for a free consultation and to learn more about how our services can help your business grow at 1-866-9-TELTEK or 410-552-6580.

Teltek’s Trusted Processes

Wednesday, February 21st, 2018


Teltek has refined a series of trusted processes over our years in business. These processes are specifically designed to meet the technology needs of businesses of every size.


The discovery phase always starts with face-to-face interviews to learn more about our client needs. We assess any existing contracts to see how new technology could change the way you do things and maximize your return on investment. During the discovery phase, we will also set a budget and establish deliverables regarding software and hardware, cabling and service providers. 


Designing the right technology solutions lies at the heart of what we do. Your Account Executive will introduce you to the members of your Service Team including your Project Manager, Lead Engineer, Cabling Engineer and Service Provider. Your Service Team will establish a written copy of your goals, a timeline and a project plan. Cut sheets will be designed for your voice and data network. 


Next, we will proceed with installation(s) including cabling, phone/internet/data center services, hardware, software and pre-configured technology solutions. We test all technology prior to installation and after installation to make sure it will meet your needs. 


Your Teltek Engineer will return the day after installation for a scheduled end-user training class done in groups of 10-20. 1-4 weeks later, depending on your scheduling preference, the Engineer will return again for more training and adjustments. 


Once your system is installed and working properly, Teltek will provide you with 24/7 support by skilled support staff and industry-leading monitoring software. For the 30 days following implementation, Teltek offers complimentary configuration changes and training. We will continue to provide you with single source support and maintenance as your business grows!

Experience Our Trusted Processes Firsthand

Teltek has innovative technology solutions for businesses of every size. Contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Cut Costs and Simplify Your Wireless Needs with Teltek

Friday, January 19th, 2018


You know that Teltek can handle your office’s internet and telephone services and get you the best possible rates with your service providers, but did you know that Teltek can also do the same for your wireless services?

Cut Costs

If you offer your employees devices like cell phones for conducting business, you might be currently paying for multiple individual plans. Instead of shelling out more than needed, combine your wireless costs into a single invoice with Teltek. Workplace wireless plans work similar to family plans, so your numerous individual bills can be grouped together for significant savings.

We Know Our Wireless Service Providers

Our team members work with numerous service providers every day to get the lowest possible rates for all of our customers. Teltek’s team can speak to your provider about discounts for volume, flexible contract terms and any additional features that you need, like unlimited data.

You Won’t Need to Settle

Teltek’s wireless solutions include competitively-priced plans from all of the large wireless networks including Verizon Wireless, AT&T Wireless, Sprint Wireless and T-Mobile. Your employees will also have the services that they need like voice calls, SMS/MMS, data and 3G/4G/LTE services.

A Single Source for Customer Service

Just like with our internet and telephone services, Teltek has a single number for you to call whenever you have a concern or question. You’ll never need to wait on hold with Verizon or your service provider. Instead, you’ll get responsive customer service from our skilled representatives.

Ready to explore Teltek’s wireless services? Contact us today for a free wireless bill analysis at 1-866-9-TELTEK or 410-552-6580.

Choosing the Right Phone System for Your Business

Wednesday, January 17th, 2018


There are two categories of business phones available to companies today, premise-based phone systems and hosted phone systems. Both of them have their strengths, and we have good news—you don’t necessarily have to choose one or the other!

Premise-Based Phone Systems

Premise-based phone systems are traditional phone systems that use service providers and phone lines to receive and make calls. Premise-based phone systems do not need an internet connection to work and will continue working if your office loses power. Premise-based phone systems typically have higher call quality and a lower potential for dropped calls. You also will not need to make monthly or annual payments for the cost of the phones and connection outside of your monthly phone bills. However, you will need to maintain your phone system and invest in upgrades every few years. 

Hosted Phone Systems

Hosted phone systems are also known as cloud-based phone systems or Voice over Internet Protocol (VoIP) phone systems. These utilize a variety of hardware, from phones that look like the ones currently in your office to mobile phones. Many commercial cloud phone systems sell bundled services with a flat monthly fee for a certain amount of hardware and a set number of users. While you won’t need to pay a phone service provider, you may need to upgrade your internet quality to accommodate VoIP calls. 

Premise-Based or Hosted?

Both phone systems have positives and negatives but offer the same base service. In many cases, it comes down to how you would like to invest in your office phones. If you are able to invest a significant amount of money up-front, a premise-based system might be a better option. If you would rather have costs spread out over a series of months and are comfortable paying monthly for your phone equipment and internet service, VoIP or hosted phone services are the perfect fit.

Not Sure Which Is Right for You?

If you would like to learn more about premise-based and hosted phone systems, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why Are Antivirus and Malware Protection So Important for Your 2018 Security?

Wednesday, January 10th, 2018


2017 was a notable year in the network security world thanks to numerous high-profile viruses and malware variants that compromised major healthcare systems and thousands of companies. 2018 is shaping up to be no different, with multiple ransomware and malware variants on the horizon.

Notable 2017 Ransomware

Over the course of 2017, the following types of ransomware and malware wreaked havoc on numerous networks throughout the country:

  • WannaCry
  • NotPetya
  • Cerber
  • Locky 

Are Any of These Viruses Coming Back?

Many industry leaders expect ransomware strains like WannaCry and NotPetya to be re-released in a slightly modified form to do more damage to networks throughout the country. Both of these types of ransomware were created using a stolen National Security Agency exploit called EternalBlue, which used a known vulnerability on computers running old versions of Windows to spread.

Predictions for 2018

Network security industry experts are predicting that ransomware and Ransomware as a Service (RaaS) will continue to spread. RaaS kits are available to any level of hacker, regardless of their technical knowledge and skill, which makes them a particularly dangerous possibility.

While computers and networks have been traditional targets for viruses, Android mobile devices are becoming increasingly at risk. WannaCry was found in multiple apps on Google Play. Google works its hardest to remove these apps, but the hackers are working just as hard to put out more apps and stay a step ahead. Security for your office’s mobile devices, like tablets and phones, is going to become more important in 2018. 

Teltek Offers Top-of-the-Line Antivirus, Spam and Spyware Protection

Unfortunately, many of the businesses targeted by ransomware and malware attacks do not have a security strategy or know what to do when the worst happens. By partnering with an experienced network security partner like Teltek, you can rest assured that your security will be proactive and not reactive. We work hard every day to protect your network from the latest viruses and other security threats.

Partner with Teltek for Antivirus and Malware Protection

If you are ready to learn more about Teltek’s network security services and see how they can protect your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why Expense Management Services?

Friday, December 15th, 2017


A recent research study indicated that a whopping 80% of telecom bills are wrong. Those billing errors cost American businesses millions of dollars every year. If you have never taken a close look at what you’re paying for every month, expense management from Teltek could completely change the amount you’re paying for IT.

Phone and Internet Services

Teltek has years of experience in the telecommunications and IT industry, so we have established partnerships with multiple service providers. As a result, all of our customers benefit from our connections and access to preferential pricing. Teltek will examine your existing bills and identify places where they could be lowered or changed. We will create an easy-to-read spreadsheet and 3-5 year plan for your business that takes into account your voice and data hardware.

Once we create a plan, we will secure quotes from 2-3 service providers in the area around your business. You will have the ability to make the final choice between the service providers, their rates and any upgrades. On an average, taking advantage of our expense management services for phone and internet saves customers 15-45%. 

What Products Can Teltek Manage Expenses For?

We can negotiate low rates and manage all of your business’s expenses related to:

  • Broadband
  • Cable services
  • FIOS
  • Hosted PBX
  • IP VPN
  • Internet
  • Local and long-distance phone service
  • MPLS
  • Point-to-Point (P2P)
  • Voice over Internet Protocol (VoIP)
  • Web conference
  • Wireless voice and data 

Keep It Simple

The biggest advantage of expense management through Teltek is knowing that you are always getting the best rate in a straightforward and simple monthly bill. Instead of paying a huge stack of confusing bills from all of your service providers, you will get a single invoice from Teltek explaining what you owe.

Simplify Your Business with Expense Management from Teltek

Teltek has practical expense management solutions for businesses of every size. If you are ready to explore Teltek’s expense management services and see how they can benefit your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

All About Our SIP Trunking Phone Service

Tuesday, November 21st, 2017


SIP (Session Internet Protocol) trunking is a versatile IT solution that uses VoIP (Voice over Internet Protocol) technology to get the job done. Teltek is proud to provide our customers with innovative SIP trunking to replace or supplement their current phone service.

The Basics of SIP Trunking 

SIP trunking uses the Internet for phone calls, instead of using a landline and telephone lines provided by a phone company. SIP trunking can handle a greater number of calls without difficulty and still allow each user to have their own direct inward dialing (DID) line. 

SIP Trunking is Easily Scalable 

SIP trunks are purchased individually and can be bought as needed. When your business grows and new employees need access, you can easily add more channels. Do you need more DID lines than SIP trunks? That’s also possible with SIP trunking. Simple scalability makes SIP trunking ideal for many businesses. 

SIP Trunking is Affordable 

Especially for small businesses, affordability is a big concern. SIP trunking is a simple, cost-effective and versatile solution for businesses of every size. Since the calls you make will be done over the internet instead of a traditional landline, you will eliminate the costs of using a traditional telephone and avoid most long distance charges. 

SIP Trunking is Reliable 

Many businesses worry about using the internet for their phone-based business, but SIP trunking comes with a built-in back up plan. In the event of a power outage, all of your SIP calls will be redirected to a landline, another office or a mobile phone. You can also install a redundant internet solution in the event of an outage, so that your SIP trunks will be unaffected.

Upgrade Your Business with SIP Trunking 

Teltek has innovative SIP solutions for businesses of every size. If you are ready to explore Teltek’s SIP trunking and see how it can benefit your company, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Relocating Your Office Technology

Monday, November 20th, 2017


Office relocation is hard work, and relocating your office technology takes skilled project management and the IT professionals at Teltek. Our managed IT services will streamline the moving process so that you can worry about picking out the perfect ergonomic office chairs instead of setting up your network.

Start with a Site Visit 

Schedule a visit to your new location and bring one of the IT professionals from Teltek along. We will be able to see what network cabling requirements are necessary and take care of contacting Internet Service Providers (ISPs), carriers and vendors to let them know what date you’ll be moving.

Check What You’re Working With 

Next, we will evaluate your current network infrastructure. Moving is a great time to update aging tech equipment. Our IT team will examine our inventory of your existing equipment, determine what should be updated, remove any equipment that is not going to be taken to the new location and dispose of equipment that is unusable or damaged. Our project management team will assess how many phone lines, cables and outlets you need to sustain your current operations and expand into the current space.

A Seamless Set-Up

Finally, Teltek can set up all of your existing and new technology in your new location. We are incredibly skilled at keeping every last odd or end organized so that no small cables or large pieces of equipment go missing. Once set up is completed, we will perform multiple tests of the system to ensure everything is functional and in the right spot. Everything from testing each individual telephone number to checking incoming and outgoing emails will be performed to make sure you are good to go. As always, Teltek will always be a single call away.

Seamless Office Technology Relocation with Teltek

If you are ready to explore Teltek’s office relocation services, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

The Many Benefits of SD-WAN

Monday, November 20th, 2017


SD-WAN is a flexible and affordable solution for businesses that need better WAN solutions.

Software-Defined Wide-Area Networking (SD-WAN) 

SD-WAN is a simpler alternative to existing WAN products. SD-WAN is ideal for offices of every size and companies with remote workers, as it can connect networks over significant distances. While a traditional WAN can be used to make a connection between an office and a corporate network, an SD-WAN uses the cloud to connect the corporate network and offices throughout the world.

Why SD-WAN? 

SD-WAN is less expensive than connecting remote workers or offices through other means. SD-WAN is also a solution that allows businesses to expand more rapidly, as they don’t need to worry about purchasing new lines to add new users. Instead of a great deal of installation time, you can set up your SD-WAN in an instant.

Easier Network Changes

Previously, any network changes between branches and satellite offices would mean making multiple manual configurations. This process required a good deal of human labor, technicians working on-site and a hefty amount of cash. Unfortunately, relying so heavily on humans also means dealing with human error. A recent study found that over 80% of companies have undergone periods of downtime as a result of human error in configuration. SD-WAN eliminates these errors and requires no specialized personnel to set it up.

Enhanced Security 

The modern and changing world demands better network security for every business, big and small. WAN options are capable of maintaining good network security, but SD-WAN comes with built-in encryption so that only your network’s users will be able to use the network, see files and make changes.

Make the Change to SD-WAN 

Teltek has innovative SD-WAN and WAN solutions for businesses of every size. If you are ready to explore Teltek’s SD-WAN services, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

E-rate: A Federal Program for Schools and Libraries

Friday, October 6th, 2017


ClassroomNow that school is back in session, it may be time to evaluate the technology that supports your school or library. Implementing and maintaining phone and computer systems can be expensive, so we wanted to make you aware of a program that may be able to assist you with your technology costs.


E-rate is a federal program that helps to make telecommunications and information services more affordable for eligible schools and libraries across the country. Schools must meet the statutory definition of elementary and secondary schools found in the No Child Left Behind Act of 2001. Libraries must meet the statutory definition of library or library consortium found in the 1996 Library Services and Technology Act (LSTA) (Pub. L. 104-208) and must be eligible for assistance from a state library administrative agency under that Act.


Mandated by Congress in 1996 and implemented by the Federal Communications Commission (FCC) in 1997, E-rate is funded by the Universal Service Fund and provides discounts for Wi-Fi, high-speed broadband and telecommunications services to eligible schools and libraries. The Universal Service Administrative Company (USAC) is a not-for-profit corporation designated by the FCC to administer the $10 billion Universal Service Fund.


If your school or library would like to participate in E-rate, here are the four steps in the process:


  1. Request bids for service
  2. Apply for funding
  3. Start receiving services
  4. Invoice USAC


You can begin this process by submitting FCC Form 470, which must be filed online in the E-rate Productivity Center (EPC). This form must be posted on the USAC website for a minimum of 28 days, known as the competitive bidding period. This is a formal process to identify and request the products and services you need so that potential service providers can review your requests online and submit bids for your consideration.


Teltek is a registered E-rate Vendor and our Service Provider Identification Number (SPIN) is 830717. We have access to nearly all of the telecommunications E-rate carriers throughout the country, which allows us to gather multiple quotes from these carriers and present them to you in an easy-to-read spreadsheet.


If you are interested in switching the copper phone lines in your school or library to SIP (Session Initiation Protocol) trunking, our new SIP service is an eligible service under the E-rate program! To learn more about E-rate and Teltek’s role in this program, please visit our E-rate page.