Archive for the ‘Teltek News’ Category

How to Maintain a Virus-free Computer

Tuesday, July 10th, 2018

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With more people using digital devices every day as a workplace it is important to keep computers protected from viruses; a computer virus is a program that invades computer host systems and most of these viruses use e-mail systems to transmit.

Please keep in mind some behavior modification, this is just as important as education on cybersecurity according to an article written by David L Wilson in 1999:

#1. A user should not send executable programs or documents with macros unless necessary. If it is necessary to send such attachments, the sender needs to communicate to the recipient to expect specific attachment.

#2. A user should not open an attachment that is an executable program or a document with a macro (.xlsm .dotm) unless there is specific knowledge that the attachment is safe to open.

#3. A user should inform their information services staff if they receive an e-mail attachment that appears to contain a computer virus. This last behavior provides early warning of new computer viruses.

How to avoid viruses to protect your computer?

  •  Proactively check the domains of the email sender (@gmail.com @hotmail.com @aol.com or even fake ones as in the screenshot)
  • Download file only from trusted sites: You should download only files that are from known, well-established, companies. When in doubt, don’t download the file.
  • Use anti-malware software: There are several good software packages available, for both PC and Mac, that can help to protect your system.
  • Be aware of Fake Ads: these are ads that will trick you into doing something totally unrelated to what you originally intended to do.

Best practices to keep a virus free computer (Managed through Teltek’s IT Support)

  • Install and use antivirus software: a good antivirus software will detect and prevent any new infections.
  • Use a firewall to protect your computer from hackers gaining unauthorized access to your computer.
  • Strong passwords: It is best practices to combine letters, number, special characters to keep you accounts safe.
  • Update your security software: constantly! As Cyber criminals are always finding new ways to infiltrate systems

Teltek’s Free Technology Assessment

Thursday, June 21st, 2018

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At Teltek, we are dedicated to helping businesses of every size cut costs and get more done with less. We are a single-source point of contact for all of your technology needs, including IT and telecommunications. Our free technology assessments are designed to evaluate what you are currently doing, save you money and identify areas for improvement. What can you expect?

The Threefold Purpose of Our Assessment

  1. Review and evaluate the technology systems that you already have in place
  2. Educate your team on what technologies are available, how new technology could streamline things and potential cost savings
  3. Identify and document your unique needs and goals

Preparing for an Assessment

Before your assessment, you should gather copies of your utility, internet, telephone and other technology bills from the past 3 months. You should also prepare an itemized list of your current technology equipment including copiers, computers, printers, laptops and phones. Finally, you should get together lease and support contracts for your equipment. Be ready to chat with one of our assessment experts about:

  • Your short-term and long-term plans and goals
  • Current plans for upsizing, downsizing or relocation
  • Any current questions or concerns

Using Your Assessment

Once we talk with you and get the required data, we will complete a thorough review of your expenses and equipment to identify where money can be saved and create an actionable plan. For every sector you would like us to improve, we will send out RFPs to numerous trusted suppliers who will share rates for you to choose from. All responses that we receive will be put into a straightforward Technology Expense Management Matrix (TEMM) to show what the vendors offer and your savings. We know that budgets can be tight when you’re a small business, which is why we go above and beyond to secure our customers the lowest rates. We know that you will love experiencing the Teltek difference firsthand, including our excellent customer service and unparalleled cost savings. Once we present this to you, you can make your choice and move forward with our team!

Why Teltek?

Choosing Teltek for a complimentary technology assessment is the right choice. Why?

  • Expertise: We have a world-class team of project managers, technical staff and IT professionals.
  • Experience: We have over 50 years of providing consulting and expense management expertise to businesses like yours.
  • Inclusivity: We don’t just work with your audio/visual equipment or your computers. Instead, we can handle it all!
  • Cost Savings: Thanks to our established relationships with our partners, we can secure excellent rates and ensure that every dollar you spend goes as far as possible.

Talk with Our Team Today

Teltek is a leader in IT services thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek, contact us today for a free 15-minute conference call at 1-866-9-TELTEK or 410-552-6580.

How Can You Customize Your Avaya IP Office Phone System?

Monday, May 21st, 2018

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The Avaya IP Office phone system is a powerful and versatile tool for businesses of every size. Much of the versatility stems from the numerous customization options available.

The Avaya IP Office System 101

Avaya IP Office allows for the rapid scaling of communications as your needs change. With as few as five users, you can get started! The Avaya IP Office system can expand to a whopping 3,000 users at a single location or up to 150 places, making it a wonderful solution for companies with remote workers. Everyone utilizing Avaya’s system will have access to voice and video calling, messaging, conferencing and unified communications through a single Avaya platform.

Your Customization Options

  • Four unique voicemail options, including:
    • Basic Edition Voicemail: A free version designed for a small group of users
    • Office Essentials Edition: Also known as Embedded Messaging and perfect for up to 32 users
    • Preferred Edition featuring a meet-me conference bridge and robust messaging system, and ideal for companies with more employees or multiple locations
    • Advanced Edition with call center capabilities and supervisors, agents and reporting, in addition to all of the Preferred Edition capabilities
  • A wide range of phones, both digital and IP, to meet the needs of every area of your business. The base phones include simple options for desk workers and multi-feature phones for receptionists and others who need more from a phone.
  • The ability to integrate several legacy model phones, including the Avaya Partner Euro-1 and Euro-1 models, Avaya 4600 and Avaya 2400 series phones.
  • IP Office Mobile Worker for employees who frequently move locations within your building or outside of your building.
  • IP Office Teleworker for home and remote workers located anywhere in the country.
  • IP Office Power User for managers, executives and other high-level personnel who need access to customers and communications quickly and easily on the road and in the office.
  • IP Office Multi-Site for companies with more than one location.
  • And many more! Please schedule a consultation with Teltek to learn more about our customization options.

Avaya IP Office Solutions from Teltek

Teltek has innovative telephone and technology solutions for businesses of every size, budget and need. Contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

7 Cloud Questions Every Business Needs to Ask

Wednesday, May 16th, 2018

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Demand for cloud services is on the rise thanks to businesses realizing the flexibility, affordability and scalability of the cloud. However, continued high-profile attacks at major corporations continue to shine a light on the importance of cloud security.

A recent report found that sensitive corporate data is regularly leaked on file-sharing services, with almost 16% of the data on file-sharing sites being confidential corporate information. If your business utilizes the cloud, ask yourself these questions for a security check-up.

7 Cloud Questions to Prevent Data Breaches

  1. What is your business’s policy for sensitive data and file sharing?
    Across industries, about 25% of employees will upload confidential files to the cloud without a policy in place prohibiting doing so.
  2. Are cloud-based applications that you use being monitored?
    You should always invest in cloud monitoring to rapidly sense any problems and mitigate the damage.
  3. How responsive is your IT department?
    If you are partnered with a company like Teltek that will proactively monitor your cloud system to safeguard against breaches, you will benefit from enhanced security.
  4. Are you ready for the Internet of Things?
    If you haven’t taken the time to make a plan for safeguarding your most sensitive data on a variety of devices, including cell phones and tablets, you might be in for a rude awakening if a breach occurs.
  5. How do you protect employee credentials?
    Two-factor authentication might seem like a pain, but it is the best way to prevent the leaking of credentials from compromising your system.
  6. Can employees use their own devices?
    Systems like Avaya IP Office allow for employees to use their own phones, tablets and more, but having a bring-your-own-device policy without any security safeguards in place can lead to breaches and compromised information.
  7. Do you have the right tools?
    While many businesses are using VPN networks, less than 35% indicated that firewalls and data encryption were being utilized. Securing your cloud and applications should always be a priority.

Avaya IP Office and Cloud Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service, thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Ransomware is Still a Top Cyber Security Threat

Wednesday, April 25th, 2018

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Verizon released the 2018 Data Breach Investigations Report (DBIR) and the eye-opening news that ransomware remains the most common type of malware. Ransomware is found in almost 40% of malware-related data breaches, up from only 20% last year. Ransomware attacks are also moving from superficial targets to mission-critical systems to inflict more damage and elicit bigger ransoms.

Evolving Threats

The latest DBIR also noticed a change in how attacks like phishing and financial pretexting are being carried out. Sophisticated cyber attackers are targeting Human Resources departments to get employee tax, wage and personal information. Criminals are then using the information for tax fraud and diverting tax rebates. The escalation in severity and sophistication of ransomware threats is concerning for businesses of every size.

The Biggest Weak Point

The human factor is still the biggest weak point in most business security systems. 98% of social ransomware incidents were financial pretexting and fishing. In 93% of all security breaches detailed in the DBIR, email was the primary entry point. Businesses are over three times as likely to be breached by a social attack (the result of an employee) than by a vulnerability in the security system. It’s also important to remember that it only takes a single employee or single vulnerability to have your entire business held hostage by ransomware.

Protecting Your Business from Ransomware

  • Choose a trusted security provider like Teltek to install and maintain the systems that protect your most important information.
  • Invest in proactive monitoring to spot any vulnerabilities or potential problems before exploitation occurs.
  • Train your employees in how to spot warning signs of phishing attempts and cyber attacks. What should an employee do if a suspicious email arrives? Who should be notified?
  • Keep sensitive and personal information on a need to know basis, so that only employees that need access have it.
  • Patch systems rapidly and install updates right away, or use a managed services provider to do so on your behalf.
  • Encrypt all sensitive and mission-critical data.
  • Use two-factor authentication for email and other important apps.
  • Utilize physical security measures to guard your workplace.

Ransomware Prevention by Teltek

Teltek is a leader in digital security systems designed to protect your business from ransomware and other malware attacks. If you are ready to learn more about Teltek and our security solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Why Is Avaya IP Office Such a Powerful Tool for Small and Mid-Sized Businesses?

Wednesday, April 18th, 2018

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The Avaya IP Office platform is a powerful and intuitive communication solution designed for small and mid-sized businesses.  From businesses with 50 employees to businesses with 1,000 employees, Avaya IP Office offers versatile solutions that work with a variety of telephone devices and rapidly scale up or down to meet your needs. Why is Avaya IP Office perfect for your business?

Improved Customer and Employee Experience

The customer experience matters. According to a study by Gartner, almost 90% of companies expect to compete solely on the basis of customer experience. While the customer experience is essential, the employee experience is also vital to the short-term and long-term success of your company. Avaya IP Office is designed based on decades of call center experience and research. It’s simple for customers to receive the help that they are seeking, and it’s even easier for employees to give them the answers they are looking for in a professional manner. IP Office allows calls to quickly reach the right employee, whether they are in your office or remote.

Boost Employee Productivity

Keeping employees in touch is essential, especially if some of your workers are remote. Avaya IP Office allows employees to stay in touch using a single number and to work from anywhere in the country with the same telephone features that they would access from a cubicle. IP Office also enables employees to utilize a personal mobile or home phone as an extension of the office phone.

Save Costs

When combined with the Total Care Assurance guarantee of Teltek, Avaya IP Office can save your business a tremendous amount of money. On average, Avaya IP Office has a 25% lower cost of ownership than comparable communication solutions. As a result of routing all calls through a single system, you will reduce cellular and long-distance phone charges from telecommuting employees. Avaya IP Office is the most cost-effective and scalable solution for small and mid-sized businesses like yours.

Avaya IP Office Solutions from Teltek

Teltek is a leader in Avaya IP Office installation, maintenance and service. Thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and out Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Who’s the Best Phone System Provider in MD, DC, VA?

Monday, April 9th, 2018

With all the recent mergers, acquisitions and technology innovations in the telecommunications industry lately we have noticed two questions that come up more often than usual form our clients and prospective clients who are in the process of making large technology purchase:

 

  1. “I like the Teltek solution but we need to get another estimate for a [cloud PBX phone system, Avaya support, low voltage, cabling, IT support, telephone service, etc.] – who can you recommend for me to talk with”
  2. “Who is the best technology company for …”,

 

Confused Dog

Naturally, we believe we Teltek is the best provider for all our client’s technology needs! However, when these questions are asked we understand our clients and prospective clients are simply trying to educate themselves so they can make a solid business decision. Instead of getting frustrated by “referring our competitors” we embrace the fact that we have or have starting to build a trusted relationship with our clients! Since Teltek opened our doors in 1996 we have been committed to provided trusted advice and education to our customers. That said, below are a few other local companies in us to consider as you’re looking for a new phone system or other technology advisor.

Sure, there are also several large national VoIP providers like: Vonage, Comcast, Ring Central, 8X8, [insert thousands of others here] that have the same product offering. But, consider just a few of the benefits that a local company can offer you, most national providers cannot:

  • Face to face meetings
  • A knowledgeable and committed company to complete a thorough site assessment before you sign a contract?
  • A professional installation with someone local that can ensure that you understand how to use your new phone system not just screw it to the wall and set the phones on your desks
  • A local company representative on the other end of the line when you call with a billing question, for support or to report an internet outage

The feedback that we get all too often is that the “National” Hosted PBX Providers skip over “minor considerations” like accounting for proper cabling, a VoIP ready computer network, adequate and redundant internet bandwidth, faxes, door phones, overhead paging, etc., so we recommend that you trust a local provider and skip the headache. Here are some local providers in the Mid-Atlantic to get you started:

 

Baltimore and Metro Area: Towson, Timonium, Essex, Catonsville, Columbia, White Marsh, Glen Bernie, Westminster, Hunt Valley, Cockeysville, Owings Mills

  • Bennett Communications (Bencomm): Avaya, Shoretel and Cloud PBX
  • Chesapeake Telephone Systems: Intertel/Mitel, Toshiba and Cloud PBX
  • ACC Telecom: 3CX, Toshiba, ESI and Cloud PBX
  • McEnroe Voice and Data: Avaya, Star 2 Star, Toshiba, Intertel/Mitel
  • Maryland Telephone: Intertel/Mitel
  • Comstar Technologies: Shortel, Avaya, Cloud PBX
  • Global Telecom Brokers (GTB): Managed Hosted VoIP and CLEC Services

 

Washington, DC and Metro Area: Annapolis, Rockville, Gaithersburg, Silver Spring, Greenbelt and Laurel

  • Strategic Products and Services (SPS Communications): Avaya, Cisco, Microsoft
  • North American Communications Resources (NACR)/ Converged One: Avaya & Cisco
  • Carousel Industries: Avaya
  • Delta Intellicom: Avaya/Nortel
  • Clear Connection: Intertel/Mitel, Avaya, NEC, Tadiran, Cloud PBX

 Northern Virginia: Mclean, Alexandria, Arlington, Annandale, Ashburn , Burke, Centreville, Chantilly, Dulles

  • Centric Telecom: Toshiba, Cloud PBX
  • Comtech Systems: Zultys, NEC, Star 2 Star, Cloud PBX
  • E-Tel Systems: Avaya & Cloud PBX
  • Telnet: Zultys & Cloud PBX

 Western Maryland/West Virginia: Frederick, Hagerstown, Martinsburg, Charlestown, Williamsport, Winchester, VA

  • Glessner Technologies: ESI
  • Teleplus: Intertel/Mitel, Samsung, Zultys

 

 

 

 

This information is being provided for information purposes only and is not guaranteed to be free from errors or omissions.

What Does Total Care Assurance Mean for Teltek Customers?

Friday, March 23rd, 2018

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Teltek has a proprietary method for satisfying the diverse range of needs that businesses have. After all, you don’t just need someone to help with proactively monitoring your network; you also need someone to make sure you aren’t overpaying on your phone bills. Our Total Care Assurance plan is our way of making sure you can enjoy total peace of mind as your business grows and your needs change.

What Services Are Included?

As the name implies, Total Care Assurance includes just about anything you can think of, all for a single fixed price per user.

Total Care Assurance includes:

  • Anti-virus, SPAM, spyware and malware protection
  • Bandwidth analysis
  • Email and exchange administration
  • Business software support
  • Monthly or quarterly on-site visits to evaluate technology implementation and complete maintenance
  • Negotiation, repairs and relocation with service providers
  • Telephone and VoIP system moves, additions and alterations
  • Proactive monitoring
  • Remote troubleshooting and IT support
  • Server and PC patching
  • Voice and data cabling repairs
  • Voicemail and call center administration

How Does the Process Work?

Total Care Assurance starts with an analysis of your current technology. Is what you have now working well for you, your staff and your future goals? What budget do you have? What pieces of technology could help your business to grow even more? Our consultants will take a comprehensive look at your business to identify how we can best help you. We will develop a schedule for preventative maintenance visits and assign you a single project manager who will be your point of contact. We never ask our customers to remember a long list of names. Instead, you will work with the same skilled IT project manager every time.

Once the goals have been defined and a plan has been created, our professionals will upgrade systems and software as needed. At this point, our ongoing support of your business will begin. If there are any hiccups along the way, we are always one call away.

Enjoy Total Care Assurance from Teltek

If you are ready to take your office hardware, software and maintenance to the next level, Total Care Assurance is perfect for you. For a low monthly rate, you will enjoy the top-notch service and responsive support that have earned us so many loyal customers over the years. Contact Teltek today for a free consultation and to learn more about how our services can help your business grow at 1-866-9-TELTEK or 410-552-6580.

Teltek’s Trusted Processes

Wednesday, February 21st, 2018

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Teltek has refined a series of trusted processes over our years in business. These processes are specifically designed to meet the technology needs of businesses of every size.

Discover

The discovery phase always starts with face-to-face interviews to learn more about our client needs. We assess any existing contracts to see how new technology could change the way you do things and maximize your return on investment. During the discovery phase, we will also set a budget and establish deliverables regarding software and hardware, cabling and service providers. 

Design

Designing the right technology solutions lies at the heart of what we do. Your Account Executive will introduce you to the members of your Service Team including your Project Manager, Lead Engineer, Cabling Engineer and Service Provider. Your Service Team will establish a written copy of your goals, a timeline and a project plan. Cut sheets will be designed for your voice and data network. 

Install

Next, we will proceed with installation(s) including cabling, phone/internet/data center services, hardware, software and pre-configured technology solutions. We test all technology prior to installation and after installation to make sure it will meet your needs. 

Educate

Your Teltek Engineer will return the day after installation for a scheduled end-user training class done in groups of 10-20. 1-4 weeks later, depending on your scheduling preference, the Engineer will return again for more training and adjustments. 

Support

Once your system is installed and working properly, Teltek will provide you with 24/7 support by skilled support staff and industry-leading monitoring software. For the 30 days following implementation, Teltek offers complimentary configuration changes and training. We will continue to provide you with single source support and maintenance as your business grows!

Experience Our Trusted Processes Firsthand

Teltek has innovative technology solutions for businesses of every size. Contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Cut Costs and Simplify Your Wireless Needs with Teltek

Friday, January 19th, 2018

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You know that Teltek can handle your office’s internet and telephone services and get you the best possible rates with your service providers, but did you know that Teltek can also do the same for your wireless services?

Cut Costs

If you offer your employees devices like cell phones for conducting business, you might be currently paying for multiple individual plans. Instead of shelling out more than needed, combine your wireless costs into a single invoice with Teltek. Workplace wireless plans work similar to family plans, so your numerous individual bills can be grouped together for significant savings.

We Know Our Wireless Service Providers

Our team members work with numerous service providers every day to get the lowest possible rates for all of our customers. Teltek’s team can speak to your provider about discounts for volume, flexible contract terms and any additional features that you need, like unlimited data.

You Won’t Need to Settle

Teltek’s wireless solutions include competitively-priced plans from all of the large wireless networks including Verizon Wireless, AT&T Wireless, Sprint Wireless and T-Mobile. Your employees will also have the services that they need like voice calls, SMS/MMS, data and 3G/4G/LTE services.

A Single Source for Customer Service

Just like with our internet and telephone services, Teltek has a single number for you to call whenever you have a concern or question. You’ll never need to wait on hold with Verizon or your service provider. Instead, you’ll get responsive customer service from our skilled representatives.

Ready to explore Teltek’s wireless services? Contact us today for a free wireless bill analysis at 1-866-9-TELTEK or 410-552-6580.