Archive for the ‘VoIP’ Category

The Most Common VoIP Security Issues

Wednesday, January 2nd, 2019


When VoIP phone systems were first introduced years ago, there were few security concerns about using the new technology. However, like any new technology, with popularity comes security issues and more people looking to exploit the tech for personal gain. If you currently use VoIP or are exploring implementing this technology at your business, here’s what you should know about the most common VoIP security issues.


Phishing is very common in the VoIP world. Most often, a scammer will pretend to be an email provider, service provider or bank. They will send an email or text message to an employee and attempt to convince them to call a specific number or click on a dangerous link. Instead of replying to these messages or engaging with them, your employees should let your IT department go and delete them.


This common VoIP security issue is more sophisticated than phishing. The hacker will listen to your call and attempt to gain information that could be used against you or your business. Eavesdropping hackers will try to gain access to phone numbers, names, passwords, personal information and any other sensitive information. This information will then be used to make free calls using your VoIP line or hack other parts of your business.

Audio Spam

Just like the spam that you receive in your mailbox or email inbox, audio spam is a common VoIP security issue and annoyance. While audio spam can be harmless, it can also be a way to breach into your VoIP phone system or attempt to phish. Never respond to suspicious calls or audio spam or try to redial the phone number.

Man in the Middle Attacks

This VoIP security issue is most common when you are attempting to place a call over an unsecured WiFi connection. Cybercriminals will try to intercept your call and then reroute it through a server, so that they can inject malware and spyware into the stream and gain access to private information.

Partner with Teltek to Prevent Common VoIP Security Issues

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Our unique approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

3 Reasons Why You Should Choose Cloud PBX Services from Teltek

Wednesday, October 10th, 2018

Cloud PBX

Are you still searching for the right telephone and voice solution for your business? Teltek’s Nebulosity Voice Cloud PBX services are an affordable, versatile and scalable way to give your employees and customers the best experience possible backed up by excellent customer service.

Cloud Is the Future and the Present

It’s easy to think that cloud services are still the new kid on the block, but cloud services are no longer something reserved for early adopters. Instead, businesses of every size are using the cloud to communicate rapidly and cost-effectively. If you don’t use the cloud now, you are already being left behind. Our Cloud PBX offers a variety of intuitive communication methods and reliability that will keep your employees connected all day long.


Our VoIP PBX solution lets your workers do everything that they need to do, including:

  • Placing voice calls
  • Making video calls
  • Sharing screens
  • Messaging other workers
  • Collaborating more easily
  • Using devices to work from home, from a co-working space or from anywhere else
  • The ability to bring your own device for employees, so you do not need to invest a great deal into purchasing devices upfront


As a small business hoping to grow bigger, scalability is essential. Unlike bigger businesses that might have more established plans for growth and current needs, smaller companies need the option for scalability throughout the year. Whether it’s more volume around the holidays or a sudden increase in call volume after one of your products is featured in a media outlet, our Nebulosity Voice Cloud PBX solutions can expand and contract right with you.

Featured Product: Cloud PBX

Teltek’s Voice Cloud PBX solution is a cutting-edge, cloud-based Voice over Internet Protocol (VoIP) system that will change your business forever. Our Cloud PBX is designed to be scalable and versatile for offices of every size, and it lets your workers communicate quickly and easily. Our PBX solution is also highly cost-effective so that you don’t need to rule out a superior product due to a hefty price tag. If you are ready for a flexible voice cloud solution that can meet your needs now and in the future, schedule an appointment to talk with Teltek today.

Talk to Our Team Today

Teltek is a leader in IT services thanks to our Total Care Assurance Guarantee. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek, contact us today for a free 15-minute conference call at 1-866-9-TELTEK or 410-552-6580.

The Basics of Expense Management

Wednesday, August 1st, 2018


If you’re like many small business owners, the thought of managing your technology expenses is headache-inducing. However, expense management is growing in importance as businesses waste thousands every year on technology and telecommunications. One study found that almost 80% of telephone and internet bills have errors. Those errors add up to millions of dollars lost by businesses of every size. Expense management services from Teltek can keep your prices reasonable.

How Can Expense Management Help Your Business?

Teltek can negotiate rates and handle expense management for any of the following services or products:

  • Cable
  • FiOS
  • Hosted PBX
  • IP VPN
  • Broadband
  • Internet
  • Local and Long-Distance Phone
  • MPLS
  • P2P (Point-to-Point)
  • VoIP (Voice over Internet Protocol)
  • Wireless Voice and Data

The Expense Management Process

We will start by examining your existing telecommunications bills and look for places where the amount you’re paying could be lowered, or where your service could be adjusted to meet your needs better. Once we complete our examination, we will develop a 3-5 year plan for your business that includes your voice and data hardware, and that takes into account your plans.

Once the plan has been created, Teltek will obtain quotes from 2-4 service providers near your business. You will always have the final say in the procurement process and approve the rate and upgrades or downgrades in the service. Across the board, our customers save 15-45% on telecommunications and technology expenses when they utilize our expense management services.

Once you accept a proposal, Teltek will handle setting up the service and invoicing you. Instead of sorting through a big stack of bills once a month, we will provide you with an easy to understand invoice once a month. Our bills explain what you owe and the services that you are receiving, and only have one due date to remember.

Why Teltek?

Teltek has decades of experience working with telecommunications companies and technology providers, so every customer who partners with us benefits from our long-term partnerships.

Avaya IP Office Solutions from Teltek

Teltek is a leader in expense management solutions for businesses of every size. Thanks to our Total Care Assurance Guarantee, we have a loyal and thriving customer base. Our proprietary approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Flexible PBX Solutions from Teltek

Tuesday, April 3rd, 2018


Are you searching for an affordable and versatile solution for your business’s phone system? Private Branch Exchange networks are a flexible way to make internal and external calls from a single phone, using your preferred method of making phone calls. Teltek offers a variety of phone systems designed to meet the needs of any business.

PBX Solutions: The Basics

Private Branch Exchange (PBX) networks can be used by any size company or organization. PBX systems allow users to communicate within the company and with others outside of the company. Depending on your preference, your PBX system can use VoIP, ISDN or analog methods of making a call. PBX phone systems include the same great features as other business phones, like voicemail, interactive voice menus, call queues and call recording.

Why PBX Solutions from Teltek?

  • Teltek offers an unparalleled level of support to all of our customers. Help is just a phone call away. Beyond the support that we provide on a daily basis, we also make an effort to proactively identify problems and perform preventative maintenance to reduce the likelihood of your office needing urgent support.
  • Our PBX solutions are extremely cost-effective, particularly when contrasted with traditional phone and purchasing options. To meet the needs of small and mid-sized businesses, we offer numerous purchase options including purchasing outright, hosting, leasing, financing and managed voice services.
  • PBX solutions are the most scalable way to meet the voice needs of small businesses, as it is easy and affordable to add more lines or adjust the lines that you have.
  • Using our managed telephone services, you will have a single, reliable monthly bill. There will never be guesswork about how much you’ll owe or whether your phone provider is overcharging you. Instead, you will know what to expect and receive preferred rates thanks to Teltek’s established relationships with service providers.

PBX Solutions from Teltek

Teltek has innovative telephone and technology solutions for businesses of every size, budget and need. Contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

The Most Common VoIP Security Threats

Wednesday, March 14th, 2018


Business owners are finally starting to understand the importance of investing in computer, network and VoIP security, but many are still hesitant to invest in measures to protect all three until something bad happens. A 2017 study found that the average cyber-attack on small businesses with fewer than 99 employees cost a whopping $36,000. With costs that high, you can’t afford to not invest in protecting your network and your VoIP system.

The Most Common VoIP Security Threats

  • SPIT (Spam Over Internet Telephony) is similar to spam emails that can be sent through compromised email accounts. Unlike spam emails, which are easy to identify and delete, SPIT calls are often time-wasters since they are hard to identify until the phone has been answered. Installing a robocall blocker can help, but SPIT calls often still slip through as a result of number spoofing. SPIT is growing rapidly, and now VoIP spam constitutes over 10% of all online spam.
  • Unencrypted traffic is a significant VoIP security threat since it allows for eavesdropping on your conversation. While traditional telephone lines are also unencrypted, VoIP phones are particularly at risk because they are directly connected to the internet. Many businesses with VoIP systems set up virtual private networks (VPNs) using an IT services provider to protect all VoIP traffic.
  • Hacking is always a risk for any device connected to the internet, and VoIP devices are no different. While the ability to use your phone number and voicemail from anywhere in the world using your mobile device or computer is convenient, it does not come without heightened risk. Your business should regularly change VoIP security passwords and PIN numbers and limit who has access to that information.
  • Hardware that is outdated is another common VoIP security threat. If you are still using older models of VoIP hardware like IP phones or analog telephone adapters, you could be putting yourself at risk. Newer telephones come with additional security features to protect you and your customers.

Protect Yourself from VoIP Security Threats with Teltek

Teltek partners with numerous commercial businesses to protect VoIP hardware and software from hackers, spammers and anyone with malicious intent. Our IT consulting services begin with an assessment of the existing hardware that you have and include recommendations for new VoIP devices that are more secure and able to meet your needs. Whether you’re looking for a way to integrate VoIP lines with your current telephones or seeking to upgrade your outdated system, Teltek can help you! If you are curious about how why VoIP security is so important for your business, contact Teltek today for a free consultation at 1-866-9-TELTEK or 410-552-6580.