Posts Tagged ‘5410’

Which Avaya IP Office Phone Is Right For Me?

Wednesday, April 11th, 2012


Avaya IP Office users/prospective customers, download this brochure for a quick and easy to understand side by side comparison of the different Avaya digital and IP telephones available for the Avaya IP Office Small to Mid-Size Business Phone System.  Click here to download the brochure: Avaya IP Office Telephone Options 2012 By Teltek





Understanding the Avaya IP Office Essential Edition – PARTNER Version

Sunday, November 7th, 2010

In August of 2010 the Avaya Partner ACS System was discontinued after more than 20 years of service. The secession plan defined by Avaya was to enable Euro Series 1 and Euro Series 2 phones (see below) to migrate to the new platform, the Avaya IP Office Partner Edition.  The third phone featured below the AT&T/Lucent/Avaya Partner MLS series of phones will not migrate.

In addition to migrating the old Avaya Partner Euro Series 1 and Euro Series two Phones Avaya introduced the 1400 Series Digital phones; this not only offered a sleek new look but also added value as the Avaya 1408 and Avaya 1416 can both be migrated to the Avaya IP Office Essentials Edition, Preferred Edition and Advanced Edition System.  


The most noticeable difference between the ACS and IP Office Partner Version is the look of the KSU/CPU. See below how the old ACS is a wall mount unit and the Partner Version is rack mounted. Note that while on the surface the IP Office 500 V1 and V2 chassis look the same the Partner Version requires the V2 Chassis.  


The new system is configured by adding internal expansion modules and daughter cards to the chassis much like it predecessor the Partner ACS.

The ETR-6 Card provides 6 ETR (PARTNER Euro ACS telephone) Station ports (Ports 1-6); and supports (1) of the following optional Daughter Cards: ATM-4 or PRI/T1 (also new to the Partner). When an ATM-4 is added, ports 7-8 become Power Failure Transfer ports, and ports 9-12 provide 4 additional CO Line Ports.

Considerations when configuring system:

  • Maximum of 3 ETR Cards per system
  • Supports Partner 6/6D 18/18D 34D 3910 3920 sets / analog devices
  • Maximum of (4) 34D per system / 2-per card
  • ETR 6/18/34 D, Euro-Style, Refresh (Euro 2) digital phones and 3910/3920 wireless phones are Supported on IP Office Essential Edition – PARTNER Version only
  • Maximum of 3 Extension Cards per IP500V2

The IP Office IP500V2 Partner SD Card is required for all Partner Edition systems and configures the IP500V2 control unit for the PARTNER Version. One of the nicest features with this is that a basic 2-port voicemail is built in!

 Overview of the SD Card:

  • Has 3 SIP trunks embedded on it; can be expanded to a max of 20 per system
  • Has 3 Mobility licenses embedded on it; can be expanded to a max of 20 per system
  • Has 2-ports embedded voice mail; can be expanded to a max of to 6 ports
  • 15-hours storage, dial by name directory, and one auto attendant
  • Record a call and Outcalling are NOT supported on this version

Additional Facts about IP Office Partner Version:

  • An SD Card is required with the IP500V2 and serves as Feature Key/voicemail
  • PARTNER Version is available only in North America
  • 48 phone/stations is the maximum capacity  
  • Up to 18 PARTNER Euro Phones can be used
  • Up to 46 digital stations or up to 48 analog stations can be used
  • Up to 36 trunks can be used (up to 12 analog CO lines and (1) PRI/T1 (24 Channels))
  • Up to 20 SIP Lines can be used

If you are interested in learning more about the Avaya IP Office Partner Version or any other small to medium size business phone system please contact a Teltek consultant today at 1.866.9.Teltek today.

Avaya Added as AGMA Member

Sunday, November 7th, 2010

Unified Communications and Contact Center Leader Joins Alliance as Part of Initiative to Stem Software Piracy, Increase Customer Protection

LOS GATOS, Calif. – The Alliance for Gray Market and Counterfeit Abatement (AGMA) today announced that it has officially added Avaya Inc., a global leader in enterprise communications systems, software and services, to its member roster. AGMA is a non-profit organization dedicated to addressing gray market, counterfeiting and warranty and service abuse of branded goods around the globe. Avaya’s membership in the alliance is part of the company’s broader effort to stem software piracy and protect customers who inadvertently enter into relationships with unauthorized maintenance providers. “Avaya provides its maintenance services both directly and through a network of authorized Avaya partners who are certified to support Avaya solutions,” said Joe Heel, president of Avaya Global Services. “Becoming a member of AGMA enables Avaya to share intellectual property protection best practices, while also focusing on the reduction of gray market and product counterfeiting with others in the communications industry. We will continue to pursue those engaged in software piracy, and maintain our focus on serving customers and protecting the Avaya brand,” added Heel. Safeguarding intellectual property — including software patches and updates — is critical for the health of business systems. In order to reinforce its commitment to protecting customers, Avaya is implementing intellectual property audits of customers on a global scale, and making investments in product architecture to implement a “lock and key” licensing technology that further protects intellectual property. Companies without Avaya support coverage provided directly through Avaya or one of its authorized partners can be at risk of victimization by unauthorized maintenance providers that apply pirated maintenance software patches and upgrades. Avaya helps ensure that customers have access to legitimate product licenses and software downloads, and offers an external website dedicated to educating customers and its authorized partners on the policies and actions to protect intellectual property. AGMA and its member companies strive to make engaging in gray market, counterfeit and warranty and service abuse more difficult, undesirable and unprofitable for perpetrators. AGMA membership provides access to collaborative strategies, programs and processes to address the issues surrounding gray marketing in the IT sector. “Avaya has taken important steps to help ensure that its customers are protected from unauthorized maintenance companies billing themselves as Avaya authorized partners,” said AGMA President Ram Manchi. “The success of AGMA’s mission is dependent upon our member companies. Education, awareness and the sharing of best practices are the keys to fighting a winning battle against these issues.” AGMA provides a platform for sharing collaborative strategies in the technology sector. AGMA facilitates a forum for information sharing on a variety of topics, including brand protection programs and processes to address the threat of counterfeiting, gray market fraud and service and warranty abuse. Its members seek to limit the gray marketing of their products to protect their brands and legitimate partner ecosystems — as well as end users. To learn more about AGMA’s initiatives or to become a member, please visit

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit

About AGMA
AGMA is a non-profit organization comprised of influential companies in the technology sector. Incorporated in 2001, AGMA’s mission is to address gray market fraud, parallel imports, counterfeiting, software piracy, and service abuse of technology products around the globe. The organization’s goals are to protect intellectual property and authorized distribution channels, improve customer satisfaction and preserve brand integrity. AGMA welcomes any technology manufacturer, as well as persons or entities that own or hold intellectual property rights to finished goods outside the technology industry; product and service providers, government and law enforcement who provide goods and/or services to combat gray market fraud, counterfeiting and warranty and service abuse threats. AGMA uses a variety of avenues to cultivate change in the marketplace, including event speaking, educational initiatives, benchmark studies, industry guidelines, and, where appropriate, public policy advocacy. To learn more about AGMA’s initiatives or to become a member, please visit

Source: Avaya BP Newsletter