Posts Tagged ‘Avaya 1416’

Avaya Caters New Phone to Small Business Customers

Thursday, December 16th, 2010

The 1400 Series Digital Deskphones family is designed for the same user profiles as the 9600 Series IP Deskphones or the 1600 Series IP Deskphones. By providing a range of endpoints covering the differing needs of users, Avaya makes it possible for companies to equip their workforce with deskphones that look great, sound better, enhance productivity, and turn communications into a competitive advantage. With similar industrial design, the 1400 Series Digital Deskphones, 1600 Series IP Deskphones and the 9600 Series IP Deskphones may be deployed in mixed environments or on their own, delivering:

• Digital telephones for the value-oriented customer

• Straightforward, familiar access to the most common telephony features

• Cost effective, competitive price point

• Quality and reliability you expect from Avaya

If you are a small business  located in Maryland, DC, Northern Virginia or Pennsylvania looking for a PBX phone system click here to learn more about the Avaya  1400 series telephones.


Avaya IP Office Partner Edition: New and Easy to Use Programming

Wednesday, December 8th, 2010

A little shout-out to Avaya….  For we techs, the days of explaining the nuances of pressing Feature 15 pound pound star pound are over.

I can probably speak for most techs when I say that throughout the years of installing telephone systems, working with tech savvy customers is something we’ve typically preferred.  Whenever a non-savvy client wanted to make even the smallest programming changes to their switch (and do it themselves) we techs grew just a bit nervous — as we’ve seen the adage “a little knowledge is a dangerous thing” prove itself accurate time and time again.


Telephone system programming first required a solid fundamental understanding of what the system was capable of (what it could and couldn’t  do), second: knowledge of how to read and understand  programming manuals, and third, genuine knowledge of overly complicated programming codes and their associated limitations.

With the IP Office Partner Edition, we techs can relax a bit as the system has something that, for smaller systems at least, really hasn’t been available until now — a genuinely intuitive and easy to use programming interface.

Using the PC based interface, or “programming program” as we call it, a short 30 minute administrator’s class with the client is all we techs need to fully prepare the customer for items such as changing telephone feature buttons, voicemail passwords, main greetings, and yes – even inbound call routes. Using the simple onscreen telset graphic, the administrative software is effectively written in “plain English” and even has built-in safeguards… if the switch won’t do it, the software won’t let you program it.

Thanks Avaya!

Dave Fedorko

Telecom Technician

Understanding the Avaya IP Office Essential Edition – PARTNER Version

Sunday, November 7th, 2010

In August of 2010 the Avaya Partner ACS System was discontinued after more than 20 years of service. The secession plan defined by Avaya was to enable Euro Series 1 and Euro Series 2 phones (see below) to migrate to the new platform, the Avaya IP Office Partner Edition.  The third phone featured below the AT&T/Lucent/Avaya Partner MLS series of phones will not migrate.

In addition to migrating the old Avaya Partner Euro Series 1 and Euro Series two Phones Avaya introduced the 1400 Series Digital phones; this not only offered a sleek new look but also added value as the Avaya 1408 and Avaya 1416 can both be migrated to the Avaya IP Office Essentials Edition, Preferred Edition and Advanced Edition System.  


The most noticeable difference between the ACS and IP Office Partner Version is the look of the KSU/CPU. See below how the old ACS is a wall mount unit and the Partner Version is rack mounted. Note that while on the surface the IP Office 500 V1 and V2 chassis look the same the Partner Version requires the V2 Chassis.  


The new system is configured by adding internal expansion modules and daughter cards to the chassis much like it predecessor the Partner ACS.

The ETR-6 Card provides 6 ETR (PARTNER Euro ACS telephone) Station ports (Ports 1-6); and supports (1) of the following optional Daughter Cards: ATM-4 or PRI/T1 (also new to the Partner). When an ATM-4 is added, ports 7-8 become Power Failure Transfer ports, and ports 9-12 provide 4 additional CO Line Ports.

Considerations when configuring system:

  • Maximum of 3 ETR Cards per system
  • Supports Partner 6/6D 18/18D 34D 3910 3920 sets / analog devices
  • Maximum of (4) 34D per system / 2-per card
  • ETR 6/18/34 D, Euro-Style, Refresh (Euro 2) digital phones and 3910/3920 wireless phones are Supported on IP Office Essential Edition – PARTNER Version only
  • Maximum of 3 Extension Cards per IP500V2

The IP Office IP500V2 Partner SD Card is required for all Partner Edition systems and configures the IP500V2 control unit for the PARTNER Version. One of the nicest features with this is that a basic 2-port voicemail is built in!

 Overview of the SD Card:

  • Has 3 SIP trunks embedded on it; can be expanded to a max of 20 per system
  • Has 3 Mobility licenses embedded on it; can be expanded to a max of 20 per system
  • Has 2-ports embedded voice mail; can be expanded to a max of to 6 ports
  • 15-hours storage, dial by name directory, and one auto attendant
  • Record a call and Outcalling are NOT supported on this version

Additional Facts about IP Office Partner Version:

  • An SD Card is required with the IP500V2 and serves as Feature Key/voicemail
  • PARTNER Version is available only in North America
  • 48 phone/stations is the maximum capacity  
  • Up to 18 PARTNER Euro Phones can be used
  • Up to 46 digital stations or up to 48 analog stations can be used
  • Up to 36 trunks can be used (up to 12 analog CO lines and (1) PRI/T1 (24 Channels))
  • Up to 20 SIP Lines can be used

If you are interested in learning more about the Avaya IP Office Partner Version or any other small to medium size business phone system please contact a Teltek consultant today at 1.866.9.Teltek today.