Posts Tagged ‘Avaya IP Office’

Protect and Support Your Avaya IP Office System With IPOSS

Tuesday, October 17th, 2017

Avaya IP Office Release 9.1

As a Certified Avaya SME Expert Business Partner, the Teltek team is well-versed in all aspects of Avaya products, including installation and service. A few weeks ago, we provided an overview of Avaya IP Office release 10.1. Today we want you to know about a service you should consider to optimize and protect your Avaya Investment.

 

IP Office Support Services (IPOSS) is a comprehensive and customizable solution available to customers with Avaya IP Office systems that are release 8.1 or higher. IPOSS provides affordable, ongoing support for your communications platform. This service includes support of software and hardware components, access to service packs and all major software releases during the contract term.

 

Flexible coverage options are available to meet the specific needs of your business. Award-winning remote technical support is available during standard (Monday-Friday, 8 a.m. – 5 p.m.) business hours or 24x7x365.

 

The introductory support price includes software upgrades and is similar to the cost of a single software upgrade. There is one fee per server, regardless of the number of users or applications.

 

IPOSS is available through Avaya Authorized Partners, like Teltek. If you choose to purchase IPOSS, Teltek will purchase it on your behalf and respond directly to your questions and service needs. As a single-source company that provides one-call technology consulting & support for small to mid-sized businesses in Maryland, Washington, DC, Virginia and Pennsylvania, Teltek is your local Avaya connection.

 

The Basic Version of IPOSS includes:

  • Remote technical support for both software and hardware during standard (Monday-Friday, 8 a.m. – 5 p.m.) business hours
  • Access to major software upgrades to keep your systems current and to increase functionality
  • Access to minor software releases, service packs and software and firmware updates
  • Access to the Avaya support site tools and intellectual property
  • Enhanced remote connectivity through SSL-VPN for increased security and faster resolution
  • Availability of coverage in 1, 3 or 5-year prepaid terms
  • Low total cost of ownership
  • Competitively priced support

 

Additional Value Options include:

  • Anytime/any day remote support (24x7x365)
  • Advanced Parts Replacement – next business day for critical components
  • Advanced Parts with On-Site support – next business day

 

If you would like to learn more or are ready to optimize your Avaya IP Office system with IPOSS, Call Teltek today at 1-866-9-TELTEK or 410-552-6580.

 

 

Phone Systems for Your Business: Premise or Cloud Based?

Monday, November 7th, 2016

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Recently, a prospective client, who was looking to upgrade their business phone system and confused about the difference in a cloud versus premise system, contacted Teltek, so we thought others may benefit from our response to this client.

There are two categories of phone systems: premise-based and cloud-based. Within each system, there are several options (brands, price points, etc.)  from which your business can choose. You can set up a call or meeting with Teltek to explore these options more thoroughly and then Teltek can supply you with a quote or multiple quotes based on your business’ needs.

What is a premise-based phone system? This is the traditional way of buying a telephone system and prior to the invention of Voice Over Internet Protocol (VOIP) what nearly all businesses once had. This is where you buy hardware (CPU and phones)  that you own and the hardware is installed within your office. Keep in mind that you will still need a phone service provider like Comcast, Verizon, etc.  to supply you with your phone lines. Now, this system does not require internet to function unless you have phones outside of the office (such as in your home or a second office) that connect back to your main office.

What are the advantages and disadvantages to a premise-based system? Since this option does not require the internet, your calls will typically be clearer with less potential for echo and dropped calls. Furthermore, once you buy it, you do not have continued monthly payments outside of your phone service. Finally, you also have some pretty significant tax benefits from buying or purchasing this kind of system – check out section 179 of the tax code to learn more.  Some disadvantages of a premise-based phone system are that it requires you to continue to pay for phone service and maintain the hardware (typically with some kind of a maintenance or support agreement from a PBX vendor such as Teltek).

What is a cloud-based phone system?

In this option, you typically have only the phones installed at your office and you are utilizing the internet to connect to a remote (cloud) location where the phone system CPU of the vendor you choose is located. There are thousands of these companies out there, all of them offering variations of a similar product. It is most common that that cloud solutions hardware is bundled into the cost of the monthly service. For example, you might see a lease option for the term of the agreement, most commonly 36 months. The average cost of an all-inclusive cloud solution across all vendors is somewhere around $35 per phone per month (a 10 user system would be approximately $350/month before taxes). Additionally, you should also expect to have approximately $800-1500 in installation costs for the same 10-phone system, note this is an average across several vendors.

What are the advantages and disadvantages of a cloud-based phone system?  One benefit is that you don’t have to worry about maintaining the CPU as that is typically included by the cloud provider under your monthly agreement. Another advantage of this type is that, although you have to keep internet service for a provider like Comcast or Verizon, you do not also have to pay for phone service. With that being said, the disadvantage is that all of your calls go across the internet, so the added voice traffic on your internet connection could put strain on your internet connection; second, when your internet is down, then your phones will be down; third, if the internet is running slowly, then you can experience call quality issues (echo, dropped calls, etc.).

Finally, what we see most often overlooked by our competitors is the computer networking requirements for cloud based systems. You need ensure that your computer network is “VoIP ready;” this basically means that you have a managed Layer 3 network switch to prioritize the voice traffic over the data traffic on your network (basically, you may need to get your IT consultant involved to translate!). Also, you will need to either purchase power supplies for each phone or ensure that your network switch also has Power Over Ethernet (POE).

In most cases, both premise-based and cloud-based phone systems can offer you the exact same features, depending on how they are designed. Thus, it really comes down to which technology and financial options you think are best for your business. Teltek represents a number of different cloud and premise based phone vendors. We work hard to educate our prospective clients on the various options available and help them to make an educated decision on what is best for their organization. We’re here to help, so please give us a call!

Why Total Care Assurance is Better Than Multiple Vendors

Friday, June 10th, 2016

Demo Wall 2-24-12

So, why should you opt for a company like Teltek, who can offer your business total care assurance, instead of several different vendors who offer services that your business needs? You might be thinking, “But, I only need x, y, or z. I want customization. I want choice. One place cannot give me all of the services that I want. If I jump around to different vendors, I will save a lot of money.” Actually, Teltek can offer the services your business needs and at a fixed price per user. Trying to piece together all of the costs from different vendors is an unnecessary hassle when one company can satisfy your requirements at a reasonable cost.

What services does Teltek offer, exactly? Remember the previous blog post that talked about Avaya IP Office and all of the options it offers? Teltek has even more services than that. Generally, Teltek provides hosting, managed services, helpdesk support, network relocations, disaster recovery, voice and data cabling, phone and internet services, VoIP, technology recycling, and managed print.

Within Teltek’s Total Care Assurance Program, you can expect services such as: Anti-Virus, SPAM and Spyware Prevention, Bandwidth Analysis, Email and Exchange Administration, Line of Business Software Support, Monthly or Quarterly Onsite Visits, Phone and Internet Service Negotiations, Repairs and Relocations, Phone System Moves, Adds and Changes, Proactive Monitoring with Best in Class Software, Remote Troubleshooting, Server and Desktop PC Patching, Voice and Data Cabling Repairs, and Voicemail and Call Center Administration.

Choosing multiple vendors for your business’ technology needs is much like trying to run several errands with an infant in tow. Have you ever tried to take an infant out while you run errands? You will get as far as one errand and realize what a hassle the entire process is. After unloading the carseat, you have to hook the kid into a stroller, lug the heavy carseat with your spindly arms, take up all of the space in your shopping cart with the carseat, or strap the kid into a baby carrier. All of these tasks take precious time. Once you finish running the first errand, the kid is screaming for food or ready for a nap, and you forgot half of the things on your list, or the store you decided to hit first stocked only four of the items you needed for the week. Thus, you want one place that meets all of your needs. The same is true for the technology you choose for your business.

Do not waste your precious time hassling with multiple vendors when one place can help you get everything on your list, handle your precious cargo, and give you peace of mind.

Avaya IP Office for Your Business

Friday, May 13th, 2016

Avaya IP Office Release 9.1

Last month, we discussed what cloud computing is and whether or not it might be the right fit for your business. Today, let’s discuss Avaya IP Office, a system that affords your company the opportunity to conduct business anywhere. First of all, what is Avaya IP Office? Avaya IP Office is a platform from which your business can conduct a variety of tasks: telephony, messaging, conferencing contact center, unified communications, and videoing. Avaya IP Office makes cloud computing easy, customizable, and accessible for your business as your business evolves. It positively impacts customer service and is not cumbersome for employees to operate.

Second of all, in what ways might Avaya IP Office benefit your business? All businesses expand to accommodate the needs of the company’s vision, the clients’ demands, and the market’s fluctuations. A platform like Avaya IP Office adapts based on your company’s needs, whether your business must accommodate five users or 3,000. Additionally, Avaya IP Office allows your business one platform for all of your needs rather than requiring you to create a patchwork quilt of technologies. As such, you can centrally manage this platform, which allows employees to access the IP Phone at home, in the office, or on the road, without skyrocketing the cost to you. All of these ways serve to benefit your customer service.

Third of all, how complicated is Avaya IP Office for its users? Since all of the tasks are completed through one platform, troubleshooting is less complicated. Each employee has only one number from which customers can contact him/her, regardless of whether that employee is at home or in the office. Of course, you have the liberty to choose a cloud model or an on-site model. The technology is reliable and scalable based on your company’s needs.

Teltek, located in the Baltimore Metropolitan area, is a certified Avaya Business Partner and can help connect your small to mid-sized business or nonprofit with this platform. Contact Teltek today if your company would like more information on getting set up with Avaya IP Office.

What Model Nortel Phones Will Work on Avaya IP Office?

Friday, March 13th, 2015

 

Not ready (or able) to do a complete systems upgrade but still want to have all of the benefits of Avaya’s IP Office?  Check out the video to learn how implementing a partial upgrade could help you save 60% of your original investment by repurposing your existing phone equipment.

 

 

IP Office  supports Nortel and Meridian Norstar phone migrations using the following legacy equipment:

  • T7000
  •  T7100
  • T7208
  • T7316
  • T7316e
  • T7406e
  • 4135
  • 4145
  • 4145EX
  • 7420
  • 1120e
  • 1140e
  • 1220
  • 1230
  • 824
  • Modular 032
  • Compact Plus
  • Compact
  • M7000
  • M7100
  • M7208
  • M7310
  • M7324

 

Contact Teltek to learn how an upgrade to IP Office can give you the features and functionality you need with out breaking the bank!

 

Teltek is a Certified Avaya Business Partner, NEC Dealer, Zultys, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

 

Xima to offer new voice recording appliance: VRTX

Monday, June 2nd, 2014

 

 

 

Looking  for a more competitive and scaleable call recording solution for use with Avaya IP Office?  Xima is said to be on the cusp of releasing a new voice recording appliance “VRTX” this summer.  The new appliance promises to be easy to install, cost effective and will interoperate with Avaya IP Office (all models) and Avaya Communication Manager (CM).   With the appliance and the appropriate Xima modules you will be able to associate the call recordings inside of  their Cradle to Grave module.  Stay tuned for more details . . .

 

Maybe you’re an existing Xima or Avaya customer or maybe you’re looking for a new solution to manage your call center or IP phone system.  Either way, a upcoming release from Xima might be right up your alley.  The Teltek team can help you choose the right telephone, call center and recording solution to fit your needs – give us a call to discuss which option is best for you!

 

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania

 

Introducing: Avaya IP Office Contact Center

Wednesday, February 5th, 2014

 

Avaya has released a new product, purpose built for the contact or call centers with fewer than 100 agents.  “Avaya IP Office Contact Center offers the same functionality as Avaya’s enterprise-focused contact center solutions, including call recording, analytics and multichannel support, which allows agents to interact with customers using either voice, email or chat functionalities.”  However, this product is targeted for the mid-market and is offered at an affordable price point and boasts faster deployment times.

 

Avaya’s been focused on the SMB and midmarket segments as of late so we believe that this will be one of many new products we’ll see released in 2014 for smaller installations.  Avaya IP Office Contact Center will be available starting Feb. 28.

 

Avaya IP Office Contact Center resides on the IP Office 9.0 platform.  For additional information on the new Contact Center, upgrading to 9.0 or technology that can help you run your contact or call center more efficiently give us a call.

 

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC and Virginia.

 

Avaya Supplies 54 Terabit Network to Olympic Winter Games

Sunday, January 12th, 2014

 “As the official network supplier for the Sochi 2014 Olympic Winter Games, Avaya is building its most ambitious network ever: one that will be virtualized, multiservice, all-IP, fabric-enabled—and able to support tens of thousands of device-toting Olympic employees, volunteers, athletes, media, and others while providing up to 54 terabits per second (Tbps) of bandwidth.”

 

What would you do if your disaster recovery plan was put to the test? This week we found out!

Wednesday, November 6th, 2013

 

Photo c/o Ken Koons, Carroll County Times

 

Monday started out as any normal week would at Teltek HQ in Westminster.  Everyone arrived, got a cup of coffee, chatted briefly about the happenings of the weekend and got to work.   Everything was fine until people started to ask “do you smell gas?”  Teltek called emergency officials and within a few minutes everyone was forced to evacuate the neighborhood and roads were closed because of a gas leak.  BG&E crews moved in to identify, assess and repair the problem.  Teltek employees weren’t able to access their office all day.

 

Fortunately, no one was hurt and the situation was resolved without property damage but a day’s worth of work had been lost . . . or had it?

 

Teltek practices what they preach and because of their disaster planning, which included the use of cloud based technologies (hosted Exchange for email, virtualized servers and remote access) and Avaya IP Office VOIP, within 15 minutes critical employees were back up and running (albeit from remote locations.)  This enabled Teltek to 100% continue to support our clients. 

 

Whether it’s an unexpected issue or you’re looking to put together an ongoing backup strategy for your business, the folks at Teltek can help.  Give us a call to discuss your needs and ensure that you have always have access to your data and systems regardless of what unexpectedly might arise. 

 

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

 

 

 

Music and Advertising on Hold For the Medical Practice

Monday, October 7th, 2013

A current medical client of Teltek’s recently asked:

We have multiple office locations with an Avaya IP Office phone system, currently when patients are put on hold there is silence.  Can you forward to us some options to consider while our patients are holding? “

Here’s was our response:

There are several options to consider when looking at music or advertising on hold. Most importantly you want to comply with the Federal laws that govern what you broadcast across your telephone system. We have provided three options below that will help keep you in compliance and your office sounding professional.

Option 1:  You can purchase music on hold unit at each of your office locations that offers several options of prerecorded royalty free music. This will play continuously with your selection of music and an occasional interruption saying “your call is important to us thanks for continuing to hold”. The cost of these units is minimal and they are easy enough that anyone in your office to self install. We can also install these for you at your next scheduled proactive support visit if you choose, so you won’t have to pay for labor.

Option 2:  If you would like a more customized recording that talks about your medical practice and “advertises” the services that you offer, you can buy the unit listed above and add a customized message to it. This customized message would be a professional recording of a 2-5 paragraph script that you write in your choice of voice talent and background music. Contact Teltek to hear a  sample customized message.

Option 3: Similar to above, but if you would like your script to change multiple times a year you can subscribe to a service that will include the players and new scripts at various intervals throughout the year (monthly, quarterly, etc.). This company will write your script for you, record your message with your choice of music/voice talent and remotely via the internet and upload at your specified intervals throughout the year. An example of this would be, your message could change around the end of the year to broadcast holiday themed music with a message saying “get this procedure done before your deductible closes out”, or something like that. This offering would be provided through an outside service but billed through Teltek on your support agreement.

Whichever option you choose we strongly believe in keeping your patients entertained while on hold. It is also essential to purchase a player designed for this type of continuous play, not just broadcast the radio or another music playing device that was not designed to run continuously. Contact your Teltek Account Executive to learn more about each of the three options above and the one makes the most sense for you.