Posts Tagged ‘NEC’

NEC SL2100: An Innovative Communications Solution

Wednesday, November 8th, 2017

 

Nec-sl2100-US

The SL2100 Communications System is the newest product from NEC. This phone system offers many helpful attributes and most of the technology is built-in, reducing the need for extra hardware, licensing and maintenance, so it’s an affordable choice as well!

 

Intuitive features of the SL2100 make the system very user-friendly, so there is no need for extensive training before your team is up and running. This phone system increases your team’s performance and creates a positive customer experience that will encourage repeat business. How can the SL2100 achieve all these objectives for your company?

 

Let’s take a look at some of these features:

 

InMail provides an efficient way to monitor your mailbox from anywhere with message notifications that can be sent to your desktop phone, home office or mobile phone with the option of including audio attachments. Choose from several recorded personalized greetings to indicate your availability for certain times of day. The Call Record feature allows you to save important discussions. Recordings can be emailed to colleagues and stored for quick reference at a later time.

 

Smartphone SIP App functions as a Standard SIP station on iPhone and Android smartphones. From your smartphone, it allows you to:

 

  • Answer incoming calls to your office telephone
  • Make calls using your office telephone system. Your office caller ID is displayed, not your personal cell phone number
  • Utilize a Wi-Fi hotspot at the office, at home or even a public hotspot, without using your cellular minutes
  • Hold and Transfer calls to other stations within your office telephone system
  • Access your office voicemail

 

Automatic Call Distribution (ACD) efficiently routes callers based on pre-established criteria. ACD works well for customers who require assistance from a specific type of individual or department at the earliest opportunity. When all agents are busy assisting callers, the outside party can listen to periodic announcement messages while waiting for an agent to become available. Callers can also overflow to another destination so that outside callers are not left waiting on hold for an extended period of time,

 

Contact Center Software allows up to two supervisors to monitor the real-time activity of the system’s ACD, such as Agent State and ACD Queue Status, from their PCs. They can also run ACD/Contact Center activity reports, such as Agent Call Summary, Abandoned Calls, etc.

 

If you’d like to learn more about the NEC SL2100, please visit our NEC Partnership page or give us a call at 1.866.9 TELTEK.

 

NEC uMobility App Can Make Your Business More Productive, Responsive, and Efficient!

Monday, July 27th, 2015

NEC uMobility App Promotion

 

NEC provides its users with a variety of solutions that create greater mobility for those businesses that are busy and on the move. These solutions assist businesses with expanding its sales, while boosting productivity and enhancing its customer service. One of these solutions provided by NEC is the NEC uMobility App–and luckily for you, there is a promotion going on!

 

By using the NEC uMobility app, your smart device becomes a “softphone,” connected to an IP-enabled SL1100 system over your WiFi network. Now you and your employees can be more productive by eliminating the need for multiple voice mailboxes, because the uMobility app enables your smartphone, or your tablet, to act as your office phone. With the app, businesses are able to provide employees and customers with one number to reach, as well as unified voice messaging. By enabling your employees to be accessible anytime and anywhere, your business will become more efficient, responsive, and productive.

 

The best thing about the app is that it is available at no charge from the associated app store, as “NEC uMobility.”Read on to learn about available features of the app and why you should be using it!

The following are functions that the NEC uMobility app allows:

  • Make calls from the smart phone using the SL1100’s outside lines
    • can mask your personal cell phone number
  • Answer incoming calls to the associated SL1100 system directly from the smart phone
  • Use the smart phone through WiFi at the office, at home, or at a public hotspot (VPN is required)
  • Access the SL1100 voicemail from the smart phone
  • Hold and transfer calls to other stations in the SL1100

The following are versions of smartphones and tablets that the NEC uMobility App requires to function properly:

  • iPhone®: Version 5.1 or higher
  • Android™ Phone: Version 2.3.6 or higher
  • iPad®: Version 6.0 or higher
  • Android Tablet: Version 3.1.0 or higher

 

 

Teltek is a Certified Avaya Business Partner, NEC Dealer, Zultys, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, D.C., Virginia and Pennsylvania.

 

 

Video Case Study: ICC Chemical Corp improves business continuity and reduces costs with NEC UNIVERGE 3C

Monday, February 9th, 2015

 

NEC UNIVERGE 3C is helping New York-based ICC Chemical Corp improve business continuity and reduce cost.   Check out this video case study to learn why they chose NEC and why they elected to go virtual with a software-based platform for voice communications within their enterprise.  To learn more about NEC’s 3C platform click here or give us a call discuss your telecom challenges and how a virtual solution can keep you online!!

 

 

 

Teltek is a Certified Avaya Business Partner, NEC Dealer, Zultys, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

 

Get The Technology You Need Now, With No Payments Until 2015!

Friday, October 24th, 2014

 

If you’ve been on the fence about a system upgrade or perhaps you’ve decided it’s necessary but are having a challenge fitting it in to the budget in 2014, a deferred payment lease could be just what you need to get your team the technology they require.

 

NEC Financial Services Deferred Payment Lease:

  • Make no payments for 90 days after the start of the lease
  • Choose a 3 or 5 year lease with $1 or Fair Market Value (FMV) Purchase Options
  • Credit applications must be received by December 31, 2014

 

When compared to its competitor’s functions (high availability, core voice utility, voice mail, unified messaging, unified communications, and system administration, etc.) NEC was rated #1 in TCO.  All of these feature components along with TCO over 5 years were assessed and scored on a weighted scale.  (Check out the full blog post here) This leasing promotion affords you the opportunity to get the best and still manage your budget in 2014.

 

Give us a call to explore this option and see if it is a good fit for your project and business.

 

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania

 

NEC and TCO – Find out why they’re #1 worldwide!

Monday, July 7th, 2014

 

Understanding  TCO, total cost of ownership, of your technology investments (or really any of your business hardware or system) is crucial for long term success.  Recently, at the Enterprise Connect Conference, NEC’s unified communications solution outshone the competition and achieved the lowest five-year Total Cost of Ownership (TCO) ranking at a session focusing on Communications Platform-Premise VS. Cloud-Based IP Telephony.

 

NEC’s and each of  its competitor’s functions (high availability, core voice utility, voice mail, unified messaging, unified communications, and system administration, etc.) were assessed and scored on a weighted scale along with TCO over 5 years.   While this session is conducted annually, this is the first year that that both on-premises and cloud solutions were combined and a panel discussions were included covering  integration issues, deployment issues, and how vendors decide what to propose (cloud vs. premises).  Larry Levenberg, VP, NEC Corporation of America is “pleased that one of the most significant end user conferences has validated NEC’s functional and economic advantages.”  

 

Congrats and keep up the great work NEC!!

 

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

 

NEC Receives 2014 INTERNET TELEPHONY Product of the Year Award

Friday, January 31st, 2014

 

 

NEC’s UNIVERGE® 3C (new release 8.5) with enhanced UC and UNIVERGE Cloud Services UCaaS have been named a recipient of the TMC Product of the Year Award.  With this award, TMC, the world’s leading business to business and integrated marketing media company, recognizes NEC for its innovation in its Internet Telephony products.

 

“It gives me great pleasure to recognize NEC with a 2014 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC. “In the opinion of our distinguished judges, NEC’s UNIVERGE 3C has proven to be among the best communications and technology solutions on the market in 2014. I look forward to continued innovation from NEC.

 

“NEC works each day to deliver innovation to our customers and help them be successful, so it is with great satisfaction to accept this award from INTERNET TELEPHONY recognizing our UC&C solution for how it redefines the way businesses and individuals communicate.” said Larry Levenberg, vice president, NEC Corporation of America. “Our UNIVERGE communications platform has had an outstanding year, also being cited as having the lowest total cost of ownership in a survey by a leading research firm. Product of the Year is further validation of our success.”

 

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC and Virginia.

IP Call Logging now available for NEC SL1100

Friday, November 15th, 2013

 

To provide their customers with a simple and affordable solution for recording the calls of their IP Phones, NEC has just released an IP Call Logging Unit.  The new device will allow customers to record calls of an SL1100 IP telephone.

Just like its digital predecessor, the IP version can be programmed to record calls automatically or allow the user to select which calls are to be recorded manually.  The device can even be programmed to prompt the user after the call to make a decision on whether to save or delete the recording.   Once saved, the recorded conversation file is saved to the local PC and/or a network server.  When combined with the Digital Manager, a supervisor or manager is able to manage the calls recorded with the IP Call Logging Unit.

Whether you’re looking for a solution to help better manage your customer service/call center quality monitoring, conference calls, compliance monitoring  or security alerts, this IP Call logging Unit might be the final piece of the puzzle that you need for your NEC telephone system.  Give us a call to discuss your needs and find out how to get the most out of your phone system.

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

 

When it comes to low TCO, NEC is the market leader!

Wednesday, November 13th, 2013

 

In a recent report published by Nemertes Research, NEC was recognized the lowest first-year costs when factoring capital, implementation, and operational costs.  The study compared the total cost of ownership (TCO) among the top vendors in the marketplace. 

 

Understanding the TCO of any product or system is crucial in making the right decision.  While upfront purchase costs are an easy way to compare systems at a glance, looking at ongoing licensing and maintenance costs as well will provide you with a better lay of the land when understanding how much a system will cost your business over time.

 

Teltek and NEC believe that this study will be valuable tool to help you make the right decision on your phone system.  To review the complete study for yourself click here

 

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

 

 

Happy Halloween From The Teltek Team!

Wednesday, October 30th, 2013

NEC SL1100 Phone System Release 3.5 Now Available

Tuesday, June 11th, 2013

NEC is very pleased to announce the introduction of SL1100 Release 3.5 software, which provides some significant system enhancements:

  • PCPro with Categorized View
    PCPro has been enhanced to streamline SL1100 system programming, by      providing a new view that categorizes the programs!

Multiple programs – that were previously on separate pages – are now all grouped together for ease of programming!

There are five categories:

  • System (Blades, Numbering, Timers, etc.)
  • Stations      (Configuration, Department Groups, etc.)
  • Lines      (Configuration, Incoming, Toll Restriction, etc.)
  • InMail (Configuration,      Answer Tables, Call Routing, etc.)
  • Maintenance      (Alarms, Licensing, etc.)

There are now two programming formats presented:

  • Standard (New categorized view)
  • Advanced (The view that takes you to all the programs)

Another “ease of programming” enhancement is that PCPro no longer requires logging in, as it now just opens up at the Installer level.

  • System capacities increased:
         Support of 4th Cabinet increases maximum of station ports and analog      trunks -
  • Maximum of digital station ports increased from (72) to (96)
  • Maximum of analog station ports increased from (60) to (80)
  • Maximum of all station ports (digital, analog, and IP) increased from (84)      to (112)
  • Maximum of analog trunk ports increases from (36) to (48)     

Maximum of InMail subscriber mailboxes increases from (84) to (112)

Important: Installation of a 4th cabinet requires system software 3.5 or higher and an updated version of the Main KSU (p/n 1100010). A Main KSU is only compatible if the fourth character of the “Lot No.” is “D” or higher. The lot number can be viewed on the Main KSU itself as well as on the carton. Note: The Main KSU modification is not field upgradable!

Example of compatible Main KSU Lot Number: 118DDA-G

  • Network port capacity Increased:     
         Maximum of networked system ports increased from (168) to (256)
  • NEC uMobility WiFi Client:
         This is a state of the art SIP application that connects a supported smart phone to the SL1100 over the customer’s WiFi network.

This solution provides a user with a SIP softphone for the iPhone®, Android™ phone, or Blackberry® phone. The following functions are allowed:

  • Answer incoming calls to the associated SL1100 system directly from the smartphone.
  • Make calls from the smart phone using the SL1100 system’s outside lines, masking your personal cell phone number.
  • Use the smart phone through WiFi at the office, at home, or at a public hotspot (VPN is required).
  • Hold and transfer calls to other stations in the SL1100.
  • Access  the SL1100 voice mail from the smart phone.

The NEC uMobility Client requires a no-charge “app” from the associated app store and an SL1100 3rd-Party SIP Station License (p/n 1100089). Each uMobility station uses an SL1100 IP station port, and therefore the system must be equipped with a VoIP Daughter Board.

For example, this is an image of the NEC uMobility iPhone® app at the Apple store:

Refer to the NEC SL1100 Features and Specifications Manual for details, including a listing of tested smart phones and the OS required for each.

InMail Auto Setting:
When an InMail CompactFlash is installed (Warm Start or Cold Start), the InMail will automatically be assigned to ports 113 ~ 128.

Note – If the voice mail is already installed and the system is upgraded to version 3.5 or higher, the ports will not be automatically re-assigned.

To learn more about NEC Telephone systems for you Baltimore or Washington DC based business contact Teltek at 410.552.6580.

June 11th 2013 Release From NEC Channel