Posts Tagged ‘PBX’

Phone Systems for Your Business: Premise or Cloud Based?

Monday, November 7th, 2016


Recently, a prospective client, who was looking to upgrade their business phone system and confused about the difference in a cloud versus premise system, contacted Teltek, so we thought others may benefit from our response to this client.

There are two categories of phone systems: premise-based and cloud-based. Within each system, there are several options (brands, price points, etc.)  from which your business can choose. You can set up a call or meeting with Teltek to explore these options more thoroughly and then Teltek can supply you with a quote or multiple quotes based on your business’ needs.

What is a premise-based phone system? This is the traditional way of buying a telephone system and prior to the invention of Voice Over Internet Protocol (VOIP) what nearly all businesses once had. This is where you buy hardware (CPU and phones)  that you own and the hardware is installed within your office. Keep in mind that you will still need a phone service provider like Comcast, Verizon, etc.  to supply you with your phone lines. Now, this system does not require internet to function unless you have phones outside of the office (such as in your home or a second office) that connect back to your main office.

What are the advantages and disadvantages to a premise-based system? Since this option does not require the internet, your calls will typically be clearer with less potential for echo and dropped calls. Furthermore, once you buy it, you do not have continued monthly payments outside of your phone service. Finally, you also have some pretty significant tax benefits from buying or purchasing this kind of system – check out section 179 of the tax code to learn more.  Some disadvantages of a premise-based phone system are that it requires you to continue to pay for phone service and maintain the hardware (typically with some kind of a maintenance or support agreement from a PBX vendor such as Teltek).

What is a cloud-based phone system?

In this option, you typically have only the phones installed at your office and you are utilizing the internet to connect to a remote (cloud) location where the phone system CPU of the vendor you choose is located. There are thousands of these companies out there, all of them offering variations of a similar product. It is most common that that cloud solutions hardware is bundled into the cost of the monthly service. For example, you might see a lease option for the term of the agreement, most commonly 36 months. The average cost of an all-inclusive cloud solution across all vendors is somewhere around $35 per phone per month (a 10 user system would be approximately $350/month before taxes). Additionally, you should also expect to have approximately $800-1500 in installation costs for the same 10-phone system, note this is an average across several vendors.

What are the advantages and disadvantages of a cloud-based phone system?  One benefit is that you don’t have to worry about maintaining the CPU as that is typically included by the cloud provider under your monthly agreement. Another advantage of this type is that, although you have to keep internet service for a provider like Comcast or Verizon, you do not also have to pay for phone service. With that being said, the disadvantage is that all of your calls go across the internet, so the added voice traffic on your internet connection could put strain on your internet connection; second, when your internet is down, then your phones will be down; third, if the internet is running slowly, then you can experience call quality issues (echo, dropped calls, etc.).

Finally, what we see most often overlooked by our competitors is the computer networking requirements for cloud based systems. You need ensure that your computer network is “VoIP ready;” this basically means that you have a managed Layer 3 network switch to prioritize the voice traffic over the data traffic on your network (basically, you may need to get your IT consultant involved to translate!). Also, you will need to either purchase power supplies for each phone or ensure that your network switch also has Power Over Ethernet (POE).

In most cases, both premise-based and cloud-based phone systems can offer you the exact same features, depending on how they are designed. Thus, it really comes down to which technology and financial options you think are best for your business. Teltek represents a number of different cloud and premise based phone vendors. We work hard to educate our prospective clients on the various options available and help them to make an educated decision on what is best for their organization. We’re here to help, so please give us a call!

4 Benefits of Cloud-Hosted PBX

Friday, May 22nd, 2015


Decrease charges, increase productivity and maximize your interaction with your clients.  Sounds great, right?! Todays phone systems have a host of features that will allow you to do just that. However, you might be priced out of the market to get all of the features and functionality that  your business needs with on-premise solution but a Cloud-Hosted PBX can get you what you need, now, at a lesser cost.

4 Benefits of Cloud-Hosted PBX:

  1. Lower hardware and maintenance costs – A hosted PBX allows you to eliminate up front hardware costs and allows you to take advantage of share resources.
  2. Scalability – Only pay for the lines that are in use and add or remove lines in minutes insuring that you’re able to provide exactly the right coverage that your business needs, when you need it.
  3. Control your phone bill - Avoid an unexpected or exorbitant long distance bill by by eliminating personal or international calls by requiring an authorization code.
  4. Business continuity – With planned redundancy and  guaranteed uptime reliability and a cloud-hosted PBX keeps your business online!

    Interested in learning about more ways a Cloud-Hosted PBX can benefit your business?  Give us call for a professional assessment of your business’ telecommunications needs.

    Teltek is a Certified Avaya Business Partner, NEC Dealer, Zultys, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, D.C., Virginia and Pennsylvania.

New Features Expected for NEC DSX Version 3.31.98

Tuesday, May 24th, 2011

NEC DSX Business Phone System Software Version 3.31.98 is now in Bata testing and will be available for end-users in the near future.

What’s New in Software Version 3.31.98

  • DSX Home Automation Integration.
  • Additional SIP Trunk Providers.
  • IntraMail Auto Play of New Messages
  • IntraMail Mark Message As New
  • IntraMail Message Disposition
  • IntraMail User Selectable Message Playback Order
  • Paging Answer
  • Local Temperature on Display via Zip Code or Home Automation System
  • DID Translate to System Speed Dial
  • Inbound SIP Trunk Rotaries
  • Enhanced DNS and Registration Handling
  • NAT Learning on SIP Trunks
  • Improved immunity to malicious SIP port scanning from User-Friendly Agents (such as SIP Vicious)
  • MAC Address Display


Be sure to check back to find out when 3.31.98 is available for general use.

Positive Reviews for Teltek and Avaya IP Office

Wednesday, January 26th, 2011

Teltek’s Project Manager, Christy Miller and VoIP Technician, Dave Fedorko receives positive praise after a recent telephone system installation in Baltimore.  AESU, a Hampden, Maryland based international educational travel service implemented a new Avaya IP Office Telephone System with a Dynamic PRI from XO Communications this month. Owner Beth Satran had a few nice words to share. 

Christy and Dave have been GREAT! You really have a wonderful team–very professional.  Thanks for everything!

If you are located in Maryland, DC, Northern Virginia or Pennsylvania and are in need of an honest and reliable vendor to service your business  telephone system give Teltek a call at 410.552.6580 today! 

Click here to read additional positive reviews on Maryland’s Leading Business Phone Company

Click here to learn more about Avaya and NEC telephone system for your business

Understanding the Avaya IP Office Essential Edition – PARTNER Version

Sunday, November 7th, 2010

In August of 2010 the Avaya Partner ACS System was discontinued after more than 20 years of service. The secession plan defined by Avaya was to enable Euro Series 1 and Euro Series 2 phones (see below) to migrate to the new platform, the Avaya IP Office Partner Edition.  The third phone featured below the AT&T/Lucent/Avaya Partner MLS series of phones will not migrate.

In addition to migrating the old Avaya Partner Euro Series 1 and Euro Series two Phones Avaya introduced the 1400 Series Digital phones; this not only offered a sleek new look but also added value as the Avaya 1408 and Avaya 1416 can both be migrated to the Avaya IP Office Essentials Edition, Preferred Edition and Advanced Edition System.  


The most noticeable difference between the ACS and IP Office Partner Version is the look of the KSU/CPU. See below how the old ACS is a wall mount unit and the Partner Version is rack mounted. Note that while on the surface the IP Office 500 V1 and V2 chassis look the same the Partner Version requires the V2 Chassis.  


The new system is configured by adding internal expansion modules and daughter cards to the chassis much like it predecessor the Partner ACS.

The ETR-6 Card provides 6 ETR (PARTNER Euro ACS telephone) Station ports (Ports 1-6); and supports (1) of the following optional Daughter Cards: ATM-4 or PRI/T1 (also new to the Partner). When an ATM-4 is added, ports 7-8 become Power Failure Transfer ports, and ports 9-12 provide 4 additional CO Line Ports.

Considerations when configuring system:

  • Maximum of 3 ETR Cards per system
  • Supports Partner 6/6D 18/18D 34D 3910 3920 sets / analog devices
  • Maximum of (4) 34D per system / 2-per card
  • ETR 6/18/34 D, Euro-Style, Refresh (Euro 2) digital phones and 3910/3920 wireless phones are Supported on IP Office Essential Edition – PARTNER Version only
  • Maximum of 3 Extension Cards per IP500V2

The IP Office IP500V2 Partner SD Card is required for all Partner Edition systems and configures the IP500V2 control unit for the PARTNER Version. One of the nicest features with this is that a basic 2-port voicemail is built in!

 Overview of the SD Card:

  • Has 3 SIP trunks embedded on it; can be expanded to a max of 20 per system
  • Has 3 Mobility licenses embedded on it; can be expanded to a max of 20 per system
  • Has 2-ports embedded voice mail; can be expanded to a max of to 6 ports
  • 15-hours storage, dial by name directory, and one auto attendant
  • Record a call and Outcalling are NOT supported on this version

Additional Facts about IP Office Partner Version:

  • An SD Card is required with the IP500V2 and serves as Feature Key/voicemail
  • PARTNER Version is available only in North America
  • 48 phone/stations is the maximum capacity  
  • Up to 18 PARTNER Euro Phones can be used
  • Up to 46 digital stations or up to 48 analog stations can be used
  • Up to 36 trunks can be used (up to 12 analog CO lines and (1) PRI/T1 (24 Channels))
  • Up to 20 SIP Lines can be used

If you are interested in learning more about the Avaya IP Office Partner Version or any other small to medium size business phone system please contact a Teltek consultant today at 1.866.9.Teltek today.

Avaya Added as AGMA Member

Sunday, November 7th, 2010

Unified Communications and Contact Center Leader Joins Alliance as Part of Initiative to Stem Software Piracy, Increase Customer Protection

LOS GATOS, Calif. – The Alliance for Gray Market and Counterfeit Abatement (AGMA) today announced that it has officially added Avaya Inc., a global leader in enterprise communications systems, software and services, to its member roster. AGMA is a non-profit organization dedicated to addressing gray market, counterfeiting and warranty and service abuse of branded goods around the globe. Avaya’s membership in the alliance is part of the company’s broader effort to stem software piracy and protect customers who inadvertently enter into relationships with unauthorized maintenance providers. “Avaya provides its maintenance services both directly and through a network of authorized Avaya partners who are certified to support Avaya solutions,” said Joe Heel, president of Avaya Global Services. “Becoming a member of AGMA enables Avaya to share intellectual property protection best practices, while also focusing on the reduction of gray market and product counterfeiting with others in the communications industry. We will continue to pursue those engaged in software piracy, and maintain our focus on serving customers and protecting the Avaya brand,” added Heel. Safeguarding intellectual property — including software patches and updates — is critical for the health of business systems. In order to reinforce its commitment to protecting customers, Avaya is implementing intellectual property audits of customers on a global scale, and making investments in product architecture to implement a “lock and key” licensing technology that further protects intellectual property. Companies without Avaya support coverage provided directly through Avaya or one of its authorized partners can be at risk of victimization by unauthorized maintenance providers that apply pirated maintenance software patches and upgrades. Avaya helps ensure that customers have access to legitimate product licenses and software downloads, and offers an external website dedicated to educating customers and its authorized partners on the policies and actions to protect intellectual property. AGMA and its member companies strive to make engaging in gray market, counterfeit and warranty and service abuse more difficult, undesirable and unprofitable for perpetrators. AGMA membership provides access to collaborative strategies, programs and processes to address the issues surrounding gray marketing in the IT sector. “Avaya has taken important steps to help ensure that its customers are protected from unauthorized maintenance companies billing themselves as Avaya authorized partners,” said AGMA President Ram Manchi. “The success of AGMA’s mission is dependent upon our member companies. Education, awareness and the sharing of best practices are the keys to fighting a winning battle against these issues.” AGMA provides a platform for sharing collaborative strategies in the technology sector. AGMA facilitates a forum for information sharing on a variety of topics, including brand protection programs and processes to address the threat of counterfeiting, gray market fraud and service and warranty abuse. Its members seek to limit the gray marketing of their products to protect their brands and legitimate partner ecosystems — as well as end users. To learn more about AGMA’s initiatives or to become a member, please visit

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit

About AGMA
AGMA is a non-profit organization comprised of influential companies in the technology sector. Incorporated in 2001, AGMA’s mission is to address gray market fraud, parallel imports, counterfeiting, software piracy, and service abuse of technology products around the globe. The organization’s goals are to protect intellectual property and authorized distribution channels, improve customer satisfaction and preserve brand integrity. AGMA welcomes any technology manufacturer, as well as persons or entities that own or hold intellectual property rights to finished goods outside the technology industry; product and service providers, government and law enforcement who provide goods and/or services to combat gray market fraud, counterfeiting and warranty and service abuse threats. AGMA uses a variety of avenues to cultivate change in the marketplace, including event speaking, educational initiatives, benchmark studies, industry guidelines, and, where appropriate, public policy advocacy. To learn more about AGMA’s initiatives or to become a member, please visit

Source: Avaya BP Newsletter