Posts Tagged ‘phone system trends’

Avaya Partner ACS System End of Sale 1 Year Later

Tuesday, August 30th, 2011

It has been a little over a year since Avaya announced the End of Sale for the Avaya Partner ACS system. As with any End of Sale notice, products become harder to find as time goes on. Teltek is already seeing its vendors’ inventory dwindling, as well as put in place restrictions such as only allowing Teltek to order one processor at a time.

End of Sale Notices can be very frustrating. But fear not, Avaya has a solution: Avaya IP Office Essential Edition – Partner  Version. This allows for the migration of the Euro Series 1 & 2 phones in addition to the newer, sleeker 1400 Series Digital Deskphones.

Telek wants to assure you that we will continue to support the Avaya Partner ACS system for as long as it’s cost-effective for both you and Teltek.

Click here to learn more about the Avaya IP Office Essential Edition – Partner  Version.

If you have a Partner system and want to learn more about your options, please contact a Teltek Account Executive at 1-866-9-TELTEK

Product Feature: Avaya 9500 Series Digital Deskphones

Tuesday, May 31st, 2011

The Avaya 9500 Series Digital Deskphones, compatible with IP Office R 7.0, comes in two flavors: 9504 for the basic “everyday” user, and 9508 for the business executive or manager who needs just a little more functionality such as more call appearances and a two-way speakerphone. The Avaya 9500 Series represents an upgrade to the Avaya 5400 Series due to the End of Sale that is set to take effect on August 1, 2011. For more information on the Avaya 9500 Series Digital Deskphones contact us at 1-866-9TELTEK



NEC DSX R.2 Software Dramatically Improves IntraMail Voicemail (2 of 2)

Monday, May 9th, 2011

NEC DSX Version 3.2 features six major NEC DSX IntraMail Voicemail and Voice over Internet Protocol (VoIP) and enhancements. Below we will explore the last three major NEC System IntraMail voicemail enhancements. See the previous blog posting NEC DSX R3.2 Software Dramatically Improves VoIP Features ( 1 of 2) where we overviewed the first three VOIP enhancements.

  • Peer-to-Peer communication between IP extensions
  • NAT Traversal on Any Router
  • ATA and SIP Single Line Telephones (SLT) Support
  • NEC IntraMail Message Review feature
  • Enhanced Cascading Message Notification with IntraMail Pro
  •  Improved maintenance functions when using System Administrator 3.1 software or higher

 

NEC IntraMail on 3.2 New Feature #1: Message Review

After a caller leaves a message on the NEC DSX IntraMail or Intra Mail Pro Voicemail they can review their message before sending. Once the message has been reviewed  the caller can rerecord it, erase it, or send it to the recipient the way it is. Message Review is available to both internal intercom calls as well as inbound calls from outside the telephone system.


 NEC IntraMail on 3.2 Feature # 2: Cascading Message Notification Enhanced

NEC’s DSX40, DSX80 and DSX160 phone systems with 3.2 software and IntraMail Pro now supports Cascading Message Notification (also known as Cascaded Outcalling).  Cascading Message Notification allows the phone system to call out multiple cycles through a list of predetermined destinations.

For example, prior to this feature doctor’s offices and Service Company’s that require someone to be on call only had two options: 1) either give out a secondary number for patients/customers to contact or 2) hire a costly answering services to take the call.  Well not any more! With the NEC DSX phone system and IntraMail Pro you can protect those private phone numbers and get rid of the overpriced answering services. Callers will simply leave a message and the phone system will automatically call out to one or multiple predetermined phone numbers to immediately notify them that there is a message waiting.  

The telephone system and automated attendant can be programmed to only send certain calls that you deem a “priority” and/or calls at certain time periods throughout the day (i.e. outside of normal business hours). The message notification can cascade through each destination once and then repeat the cycle until the priority voicemail is retrieved. Additionally, the number of busy and Ring No Answer (RNA) attempts per destination can be set anywhere from 1-99. The total number of notification cycles can also be set from 1-99. With a little bit of preplanning and tweaking to the message notification system it can be customized to each individual organization needs; even for the most complex notification cascades.  
NEC IntraMail on 3.2 Feature #3: Cascading Message Notification Enhanced: NEC DSX IntraMail Maintenance and Prompt Update Features

NEC DSX System Software Release 3.2 enables all the System Administrator Version 3.1 Maintenance and Prompt Update features including:

  • Copying, moving, and erasing mailboxes
  • Deleting voice prompt sets that are already installed (i.e. to make more message storage room)

 

To learn more about these three NEC DSX Voicemail and VoIP advancements contact a Teltek consultant today.

ATTENTION NORTEL USERS: Avaya IP Office Release 7.0 Available -

Friday, March 25th, 2011

Delivering on Avaya’s roadmap commitment to support Nortel Enterprise Solutions (NES) customers and partners, IP Office Release 7.0 became available on 23 March. This release delivers up to 60% investment protection for existing Business Communications Manager (BCM) and Norstar customers – no other vendor can say or do that! Simplified management streamlines installation for more basic users, and a new range of sleek phones and audio conference units bring professionalism to any size business, with paperless labels and touch screens for the 9621G and 9641G IP phones.


Contact a Teltek consultant today to learn more at 1.866.9.Teltek

XO Communications Reports Major Outage

Thursday, March 17th, 2011

Teltek customers from Virginia to Massachusetts report loss of service. XO is working diligently to repair the problem.

Avaya Expands Conference Room Presence

Tuesday, January 18th, 2011

Terms and Conditions: Please read the following terms and conditions carefully as there are several aspects of this contract which are the customer’s responsibility and will result in additional charges if they are overlooked. (Initialing is required on new telephone systems and system relocations only)

Cabling:

If Teltek is not awarded the cabling portion of this contract, all existing wires are assumed to be in a good serviceable condition, tested, terminated to RJ45 patch panels and labeled correctly. If for any reason the wires cannot be reused there will be an additional charge for each new wire that must be run to complete the system installation or time spent troubleshooting cabling issues. Locations of phones will be dependent upon jack locations. A copy of floor plans must be provided with all jack locations clearly labeled for the cabling project to commence; changes to the cabling infrastructure (once the prewire is complete) will be billable.

Permits:

It will be the customer’s contractor’s responsibility to notify Teltek’s staff if any permits or special requirements are needed to complete the project. Low voltage cabling permits will require a minimum of a two week lead time from the date the signed proposal and deposit have been received; permits may be expedited for an additional fee. Customer is responsible for all cost associated with permits above and beyond what has been detailed on the proposal above.

Access:

All labor is to be performed within the normal business hours of Monday through Friday 8:00am to 5:00pm unless otherwise specified (After hours service is available for an additional charge). There will be a return visit charge for any customer actions that delay the installation. It will be the customer’s responsibility to ensure that Teltek’s technicians have access to all phone rooms (in suite and external) and areas where work is needed. Inability to gain access to these areas will be billable time.

Voice and Data Service:                 

We highly recommend utilizing Teltek’s optional service provider liaison services as the process to effectively coordinate service providers which often requires a high level of understanding of telecommunications and multiple vendors’ roles. If voice and data service is not coordinated via Teltek’s provider services department, it will be the customer’s responsibility for coordinating with service provider to have all incoming lines installed, tested, labeled, and active in their suite at the location where the telecom/datacom equipment is to be mounted. Additionally, if Teltek’s sales people, project managers or techs become engaged with assisting customers, other vendors, and/or service providers (after the optional service has been declined) all assistance (onsite and remote) will be billable at a rate of $150.00 an hour with a 15 minute minimum. If Teltek must extend the D-Marc or make a return visit due to service provider negligence, charges will apply.

Warranty:

A 1-year equipment and labor warranty (90-day for refurbished equipment) will go into effect on the day of the installation. Warranty will not cover changes in programming or claims resulting from software/firmware (excluding 30-day post install grace period for IP Office Systems), service provider failures, or claims resulting from customer negligence, misuse, theft, fire/water damage, abuse and acts of God (including lighting strikes and power surges). For additional warranty and service agreement options please contact your account executive.

Misc.:   

All additions or changes to this proposal (after the time of signing) will be handled through our change order process. Change orders will be billed separately and may require additional deposits. The customer’s IT Manager (or outside IT vendor) will be expected to assist our technicians with IP Office integration into LAN and WAN. A network assessment and additional upgrades to existing network infrastructure may be required for certain VoIP features. Teltek Maintenance customers please reference your agreement as “additions made to system (during service agreement) will increase total cost of [monthly] maintenance cost accordingly.” If Teltek is contracted to relocate a telephone system we will not be responsible for losses in programming or equipment that will not power back up it has been relocated. All sales are final; should a special case return be approved a restocking fee of 20% will be applied and all original parts and packing materials must be returned.  Please allow an adequate amount of time for our staff to schedule and preplan your project (i.e a minimum of 2-weeks for smaller PBX installs, call accounting software and cabling; 45-60 days for new phone/internet service, and a minimum of 30 days for IP based systems). Teltek will bill the customer for any parking fees that are charged while our technicians are on site. Up to 2 hours of project management has been allocated to this agreement (unless otherwise specified above) – additional time required to coordinate your project will be billed at $125/hr.

Payment Terms:

If a cash sale is elected, 50% of the total sale will be due at time of signing to secure an installation date. Progressive billing will continue as follows: the final balance for the cabling portion (if applicable) will be due the day cabling has been completed. 40% will be due the day your equipment arrives on site and the final 10% will be due on the final day of training/project completion (usually within one week of initial install).  If a credit card is the chosen method of payment a 2.9% surcharge will be applied. 

Additionally, we offer several payment options including leasing and financing by Avaya Financial Services, Susquehanna Patriot Leasing Company, and other vendors offering numerous different payment plans and buy out options. If elected, leasing options allow for equipment, cabling, installation, and extended maintenance costs to all be included in one monthly payment. By signing this agreement you are agreeing to pay your account in accordance with Teltek’s payment terms, all collection agency fees, court costs, and reasonable attorney’s fees in case of suite for collection as well as maximum legal interest.

Business Phone System Headset Discontinued

Friday, December 17th, 2010

Plantronics will be discontinuing the  Audio 480 (77267-XX) and Audio 480 USB (77681-XX) headsets.  Last order date will be February 15, 2011 or while supplies last. While there is no direct product replacement, please offer your customers one of Plantronics other portable headsets such as the .Audio 476 (81962-XX) DSP Digital USB foldable stereo headset.

Click here to learn more about Plantronics Headsets for your phone system.

Source Plantronics Dealer Newsletter 12-17-10

Avaya IP Office Release 6.1 Software Released

Monday, November 29th, 2010

Avaya is delighted to announce the launch and availability of IP Office Release 6.1.  This version introduces additional telephones and telephone features, Small Community Network (SCN)

Management enhancements, SIP and other core features, as well as many IP Office applications improvements.

Product Overview

Avaya IP Office Release 6.1 is the latest advancement in converged voice and data technology from Avaya. IP Office combines high-end voice and data applications, allowing the smallest of businesses to deliver cutting edge customer service.

IP Office Release 6.1 will be supported on the following control units:

  • IP406v2 (64Mb PCS 8 and later), IP412, IP500, IP500v2
  • Licensing is needed in order to upgrade to Release 6.1 from a previous release;  an upgrade License must be purchased. There are two variants:
    • Upgrade to 6.1 for sites with over 32 users or when expansion modules are used
    • Upgrade to 6.1 for small sites up to 32 users where no external expansion modules are used (applies only to IP500v1 and IP500v2; not available for IP406v2 or IP412)
  • For new installations, no upgrade license is required on the IP500v2 platform to run IP Office 6.1.
  • No upgrade license is required on Essential Edition – PARTNER®
  • Version systems or Essential Edition – Norstar™ Version systems.

 

IP Office Release 6.1 will NOT be supported on the following control units:

• IP401, IP403, IP406 (v1), IP406v2 (16Mb PCS7 or earlier), Small Office

Edition

Note: The WAN3 and WAN3 10/100 expansion modules were supported on the IP406v2 and IP412 platforms in Release 5. In Release 6.0 & 6.1 this support has been removed.

Source: IP Office Technical Bulletin number 127

To learn more about Avaya IP Office upgrades or other telephone system products and services please visit our web site by clicking here:  Maryland’s Avaya Partner

Understanding the Avaya IP Office Essential Edition – PARTNER Version

Sunday, November 7th, 2010

In August of 2010 the Avaya Partner ACS System was discontinued after more than 20 years of service. The secession plan defined by Avaya was to enable Euro Series 1 and Euro Series 2 phones (see below) to migrate to the new platform, the Avaya IP Office Partner Edition.  The third phone featured below the AT&T/Lucent/Avaya Partner MLS series of phones will not migrate.

In addition to migrating the old Avaya Partner Euro Series 1 and Euro Series two Phones Avaya introduced the 1400 Series Digital phones; this not only offered a sleek new look but also added value as the Avaya 1408 and Avaya 1416 can both be migrated to the Avaya IP Office Essentials Edition, Preferred Edition and Advanced Edition System.  

  

The most noticeable difference between the ACS and IP Office Partner Version is the look of the KSU/CPU. See below how the old ACS is a wall mount unit and the Partner Version is rack mounted. Note that while on the surface the IP Office 500 V1 and V2 chassis look the same the Partner Version requires the V2 Chassis.  

      

The new system is configured by adding internal expansion modules and daughter cards to the chassis much like it predecessor the Partner ACS.

The ETR-6 Card provides 6 ETR (PARTNER Euro ACS telephone) Station ports (Ports 1-6); and supports (1) of the following optional Daughter Cards: ATM-4 or PRI/T1 (also new to the Partner). When an ATM-4 is added, ports 7-8 become Power Failure Transfer ports, and ports 9-12 provide 4 additional CO Line Ports.

Considerations when configuring system:

  • Maximum of 3 ETR Cards per system
  • Supports Partner 6/6D 18/18D 34D 3910 3920 sets / analog devices
  • Maximum of (4) 34D per system / 2-per card
  • ETR 6/18/34 D, Euro-Style, Refresh (Euro 2) digital phones and 3910/3920 wireless phones are Supported on IP Office Essential Edition – PARTNER Version only
  • Maximum of 3 Extension Cards per IP500V2

The IP Office IP500V2 Partner SD Card is required for all Partner Edition systems and configures the IP500V2 control unit for the PARTNER Version. One of the nicest features with this is that a basic 2-port voicemail is built in!

 Overview of the SD Card:

  • Has 3 SIP trunks embedded on it; can be expanded to a max of 20 per system
  • Has 3 Mobility licenses embedded on it; can be expanded to a max of 20 per system
  • Has 2-ports embedded voice mail; can be expanded to a max of to 6 ports
  • 15-hours storage, dial by name directory, and one auto attendant
  • Record a call and Outcalling are NOT supported on this version

Additional Facts about IP Office Partner Version:

  • An SD Card is required with the IP500V2 and serves as Feature Key/voicemail
  • PARTNER Version is available only in North America
  • 48 phone/stations is the maximum capacity  
  • Up to 18 PARTNER Euro Phones can be used
  • Up to 46 digital stations or up to 48 analog stations can be used
  • Up to 36 trunks can be used (up to 12 analog CO lines and (1) PRI/T1 (24 Channels))
  • Up to 20 SIP Lines can be used

If you are interested in learning more about the Avaya IP Office Partner Version or any other small to medium size business phone system please contact a Teltek consultant today at 1.866.9.Teltek today.

Considerations When Evaluating a Hosted PBX (VoIP) Provider

Sunday, September 19th, 2010

This is the second half of a two part article on hosted PBXs. Click here to read  Hosted Phone Systems VS Premise Based PBXs written on September 12, 2010.

  • Ensure that the proposal they are providing you with is complete; this proposal looks like they are just providing you with the cost to rent/lease the equipment. Typically, there is also a monthly fee for the hosted PBX service, which would include usage, a cost to install it and some companies even charge to make administrative changes.
  • What is the total cost of ownership (equipment rental, installation, maintenance, reoccurring hosted PBX fees/usage, additional internet service (bandwidth) and taxes/fees?). Will they increase this during your contract period?
  • What is their guarantee? i.e. if you are having problems, how do they plan to resolve them? If they can’t find a resolution, what is the out-clause on the contract? This is typically called a SLA or Service Level Agreement which will specify predetermined ways to remedy service issues.
  • Who else in the area are they working with? References are huge, consider other companies your size, or from your industry – call them and find out what their level of satisfaction is. Due your own research as well, get online and Google® the company and see what reviews and other information that you can find. 
  • Do they have their own technicians doing the installations, ongoing moves, ads and changes, or is it outsourced to a 3rd party? Also, is there a cost for any of this? What is the typical procedure to request a change and how long do you need to wait?
  • What features are included? Which ones do you need to pay more for (i.e. voicemail to email, mobility, Outcalling, etc.)?
  • What technology are they using:  for their hosted PBX system, the phones that will be on your desk, the service providers that will deliver the internet service, and the data center which is so crucial to provide guaranteed uptime?
  • Most important – are they providing you a managed and dedicated internet connection? There are two ways to install hosted PBX; 1) is with managed internet, this is essentially guaranteeing your connection back to their office (some form of a point-to-point T1, MPLS or fiber connection) or 2) using the public internet. When the public internet is used, the cost is significantly cheaper, but there is no quality of service because it is out of everyone’s control and there is no way to provide any guarantees.

 

Here at Teltek we have spent a lot of time over the past year analyzing hosted PBX technology and providers as I have seen the technology evolve; some providers are extremely successful but many are not. If you are seriously looking at this new technology to run one of the most critical systems of your business I would plan to either hire a consultant or to invest a significant amount of time and effort to doing research and ensuring that you are fully aware of what to expect.

I know I have provided you with a lot of information here and hope that it assisted in making your decision of which direction to go. Should you choose not to purchase hosted PBX technology, my recommendation would be to buy, rent, or lease an Avaya, Mitel, or Cisco phone system from a local vendor. For your particular needs,  I think if you stick to one of those brands it really doesn’t matter which system you end up with; you want to invest more time into selecting a vendor that has a proven history of supporting their clients’ total communications needs. As your organization grows, changes, or requires new technologies, you will need to have a reliable vendor that will not only provide you with what you are asking for, but assess your needs, make recommendations and work with your other vendors to integrate the solution properly.

Teltek, as you know, has provided communications architecture consulting, telephone system installation, maintenance, and cabling for over 50 years. We also source the best and most competitive phone and internet service companies for our clients and work with their existing technology vendors to ensure a seamless and cost competitive end product.

For more information click here: