Posts Tagged ‘SIP’

E-rate: A Federal Program for Schools and Libraries

Friday, October 6th, 2017


ClassroomNow that school is back in session, it may be time to evaluate the technology that supports your school or library. Implementing and maintaining phone and computer systems can be expensive, so we wanted to make you aware of a program that may be able to assist you with your technology costs.


E-rate is a federal program that helps to make telecommunications and information services more affordable for eligible schools and libraries across the country. Schools must meet the statutory definition of elementary and secondary schools found in the No Child Left Behind Act of 2001. Libraries must meet the statutory definition of library or library consortium found in the 1996 Library Services and Technology Act (LSTA) (Pub. L. 104-208) and must be eligible for assistance from a state library administrative agency under that Act.


Mandated by Congress in 1996 and implemented by the Federal Communications Commission (FCC) in 1997, E-rate is funded by the Universal Service Fund and provides discounts for Wi-Fi, high-speed broadband and telecommunications services to eligible schools and libraries. The Universal Service Administrative Company (USAC) is a not-for-profit corporation designated by the FCC to administer the $10 billion Universal Service Fund.


If your school or library would like to participate in E-rate, here are the four steps in the process:


  1. Request bids for service
  2. Apply for funding
  3. Start receiving services
  4. Invoice USAC


You can begin this process by submitting FCC Form 470, which must be filed online in the E-rate Productivity Center (EPC). This form must be posted on the USAC website for a minimum of 28 days, known as the competitive bidding period. This is a formal process to identify and request the products and services you need so that potential service providers can review your requests online and submit bids for your consideration.


Teltek is a registered E-rate Vendor and our Service Provider Identification Number (SPIN) is 830717. We have access to nearly all of the telecommunications E-rate carriers throughout the country, which allows us to gather multiple quotes from these carriers and present them to you in an easy-to-read spreadsheet.


If you are interested in switching the copper phone lines in your school or library to SIP (Session Initiation Protocol) trunking, our new SIP service is an eligible service under the E-rate program! To learn more about E-rate and Teltek’s role in this program, please visit our E-rate page.


Avaya IP Office – Business Continuity, Reliability and Security

Thursday, September 22nd, 2011

Lets face it, in 2011 earthquakes, blizzards, hurricanes, power outages, and even race cars have impacted the productivity of most small businesses in the Mid-Atlantic region. Combined with the worst business climate
in nearly 100 years and the results have been devastating. These historic events have left thousands of business owners in recovery mode.  Be proactive before the next disaster strikes and leverage an Avaya IP Office Telephony Solution from Teltek.

Avaya IP Office is built to handle it.

  • Rock-solid Reliable & Secure
  • Teleworking Functionality
  • Automatic Failover
  • Real-Time System Diagnostics



Teltek is proud to be the Mid-Atlantic’s leading communications provider serving Maryland, Washington DC, Northern Virginia and Southern Pennsylvania. We have two local offices in Baltimore and Westminster
Maryland and 50 years of experience of servicing, installing and repairing AT&T, Lucent and Avaya Telephone systems.

For the past half century our vision has been clear:

  • Offer only the highest quality products and services
  • Be on time, prepared and an expert in what is being installed/repaired
  • Never oversell a customer
  • Be a resource – provide exceptional customer service
  • Always consider the implications of all systems (phones, cabling, service, and IT)

This may sound simple and a little old-school because it is. The 5 values above are what has differentiated Teltek for the past 15 years and
continue to set us apart today. Trust Teltek for your next phone system upgrade or office move.


Click Here to Learn More about Teltek

Click Here to Learn More about Avaya IP Office

Click Here to Learn More about How to Upgrade your Avaya Partner ACS System to Avaya IP Office


Avaya one-X Mobile SIP for iOS

Tuesday, July 12th, 2011

Apple, Inc. is undoubtedly one of the world’s technology leaders, with products such as the iPhone, iPad, and iPod. Avaya, Inc. is undoubtedly one of the world’s telecommunications leaders, with products such as the one-X Portal, Flare Experience, and IP Office system. What happens when you combine both? Avaya one-X Mobile SIP for iOS.

This product seamlessly integrates the Avaya one-X Portal with Apple’s portable devices (listed above). The user can connect on a corporate wireless-enabled Avaya Aura SIP environment  which gives them all of the features of a standard VoIP connection. In the past, Apple was characteristically underutilized in an office environment. But as they have developed comprehensive mobile solutions, vendors like Avaya have reached out to help Apple finally make a splash in the business world.



Click here for more details on Avaya one-X Mobile SIP for iOS.

New Features Expected for NEC DSX Version 3.31.98

Tuesday, May 24th, 2011

NEC DSX Business Phone System Software Version 3.31.98 is now in Bata testing and will be available for end-users in the near future.

What’s New in Software Version 3.31.98

  • DSX Home Automation Integration.
  • Additional SIP Trunk Providers.
  • IntraMail Auto Play of New Messages
  • IntraMail Mark Message As New
  • IntraMail Message Disposition
  • IntraMail User Selectable Message Playback Order
  • Paging Answer
  • Local Temperature on Display via Zip Code or Home Automation System
  • DID Translate to System Speed Dial
  • Inbound SIP Trunk Rotaries
  • Enhanced DNS and Registration Handling
  • NAT Learning on SIP Trunks
  • Improved immunity to malicious SIP port scanning from User-Friendly Agents (such as SIP Vicious)
  • MAC Address Display


Be sure to check back to find out when 3.31.98 is available for general use.

NEC DSX R.2 Software Dramatically Improves IntraMail Voicemail (2 of 2)

Monday, May 9th, 2011

NEC DSX Version 3.2 features six major NEC DSX IntraMail Voicemail and Voice over Internet Protocol (VoIP) and enhancements. Below we will explore the last three major NEC System IntraMail voicemail enhancements. See the previous blog posting NEC DSX R3.2 Software Dramatically Improves VoIP Features ( 1 of 2) where we overviewed the first three VOIP enhancements.

  • Peer-to-Peer communication between IP extensions
  • NAT Traversal on Any Router
  • ATA and SIP Single Line Telephones (SLT) Support
  • NEC IntraMail Message Review feature
  • Enhanced Cascading Message Notification with IntraMail Pro
  •  Improved maintenance functions when using System Administrator 3.1 software or higher


NEC IntraMail on 3.2 New Feature #1: Message Review

After a caller leaves a message on the NEC DSX IntraMail or Intra Mail Pro Voicemail they can review their message before sending. Once the message has been reviewed  the caller can rerecord it, erase it, or send it to the recipient the way it is. Message Review is available to both internal intercom calls as well as inbound calls from outside the telephone system.

 NEC IntraMail on 3.2 Feature # 2: Cascading Message Notification Enhanced

NEC’s DSX40, DSX80 and DSX160 phone systems with 3.2 software and IntraMail Pro now supports Cascading Message Notification (also known as Cascaded Outcalling).  Cascading Message Notification allows the phone system to call out multiple cycles through a list of predetermined destinations.

For example, prior to this feature doctor’s offices and Service Company’s that require someone to be on call only had two options: 1) either give out a secondary number for patients/customers to contact or 2) hire a costly answering services to take the call.  Well not any more! With the NEC DSX phone system and IntraMail Pro you can protect those private phone numbers and get rid of the overpriced answering services. Callers will simply leave a message and the phone system will automatically call out to one or multiple predetermined phone numbers to immediately notify them that there is a message waiting.  

The telephone system and automated attendant can be programmed to only send certain calls that you deem a “priority” and/or calls at certain time periods throughout the day (i.e. outside of normal business hours). The message notification can cascade through each destination once and then repeat the cycle until the priority voicemail is retrieved. Additionally, the number of busy and Ring No Answer (RNA) attempts per destination can be set anywhere from 1-99. The total number of notification cycles can also be set from 1-99. With a little bit of preplanning and tweaking to the message notification system it can be customized to each individual organization needs; even for the most complex notification cascades.  
NEC IntraMail on 3.2 Feature #3: Cascading Message Notification Enhanced: NEC DSX IntraMail Maintenance and Prompt Update Features

NEC DSX System Software Release 3.2 enables all the System Administrator Version 3.1 Maintenance and Prompt Update features including:

  • Copying, moving, and erasing mailboxes
  • Deleting voice prompt sets that are already installed (i.e. to make more message storage room)


To learn more about these three NEC DSX Voicemail and VoIP advancements contact a Teltek consultant today.

NEC DSX Small Business Phone System: Powerful, Affordable, & Flexible

Monday, April 25th, 2011

This will be the first of a series of NEC blog articles published each Monday for the next several weeks. The blog series will to take a deeper look into the NEC DSX Telephone System exploring topics such as: IntraMail Vs IntraMail Pro, the Cordless DECT Phone, upgrading from DS-series to DSX, Version 3.2 enhancements, and Frequently Asked Questions (FAQ’s).  If you have an NEC DS-series or DSX be sure to check back each Monday.

NEC Corporation of America, Inc., previously Nitsuko introduced the NEC DSX-40, DSX-80 and DSX-160 as the successor to the
NEC DS1000 and DS2000 telephone system models. This  newest members of NEC’s highly successful line of digital, key and VoIP and hybrid telephone products has helped drive the NEC name to become one of the most common and trusted brands in North America’s small to mid-size business space.  

The NEC DSX offers small business owners high performance, flexibility and with the help form an authorized NEC dealer like Teltek, the ability to custom design the system to meet any specific requirements.

The most noticeable innovation starts with the new telephones that feature a sleek, compact design, speakerphones, large displays and a built-in desk stand/wall mount kit; enhanced version telephones also offer illuminated dial pads and backlit displays.

NEC built the DSX to just like you built your small business – to grow, up to 160 ports.  The DSX supports some of the latest and cost saving technologies like T1, PRI, and Voice over IP, SIP, and VPN IP Phones. It also offers desired capabilities such as built-in Caller ID (CID), a 2-port Auto Attendant, an 8-port conference bridge, soft keys, a web portal Phone Manager application, an intuitive Graphical User Interface (GUI) for system administration, and Cordless DECT phones.

With two different plug-in “in-skin” voicemail options IntraMail and IntraMail Pro, small business owners and nonprofits can get the technology they need to keep their organizations thriving:

  • 2, 4, or 8 Port models
  • Up to 16 hours of storage time and 160 mailboxes
  • Multi-level auto attendant and announcement  greetings
  • Voicemail to Email and Cascaded Outcalling
  • Call Forwarding: Find Me, Follow Me

Investment Protection:

As we mentioned earlier, the DSX was built from the DS1000 and DS2000 phone system technology. In NEC’s tradition of commitment to investment protection they have designed an upgrade path enabling the over 40,000 DS-Series end-users the ability to reuse their DS-Series telephones on the new NEC DSX models. Note: This will be discussed in more detail in a future blog.

To learn more about NEC and how the DSX telephone system can help you’re small to mid-size business or nonprofit in Maryland, DC, Northern Virginia or Southern Pennsylvania contact one of Teltek’s team members today!

ATTENTION NORTEL USERS: Avaya IP Office Release 7.0 Available -

Friday, March 25th, 2011

Delivering on Avaya’s roadmap commitment to support Nortel Enterprise Solutions (NES) customers and partners, IP Office Release 7.0 became available on 23 March. This release delivers up to 60% investment protection for existing Business Communications Manager (BCM) and Norstar customers – no other vendor can say or do that! Simplified management streamlines installation for more basic users, and a new range of sleek phones and audio conference units bring professionalism to any size business, with paperless labels and touch screens for the 9621G and 9641G IP phones.

Contact a Teltek consultant today to learn more at 1.866.9.Teltek

Teltek – A Distinguished Avaya Dealer

Monday, December 6th, 2010

Teltek is a second-generation, family owned and operated telecommunications solutions integrator.  As a Certified Avaya Business Partnerand NEC Dealer, Teltek’s knowledgeable staff specializes in the sale, installation and repair of business phone systems, voice and data cabling and the coordination of local, long-distance, and Internet service in the small to mid-sized marketplace.    

What distinguishes Teltek?  Teltek is committed to providing their customers with premier, personalized telephony solutions in conjunction with excellent customer service.  By having a dedicated project manager who acts as a single point of contact, coordinating your implementation or office relocation will not only be simplified – it will also save you time and money.  Our experienced technicians perform hands on training for staff and allow the customer to receive continued support.  In addition, Teltek is a single solutions provider, offering bundles of a large variety of products and services. 

Over one million businesses worldwide, including more than 90 percent of the Fortune 500, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes.  Avaya Global Services provides comprehensive service and support for companies, small to large.

Teltek’s past and present client list includes the following prominent local and national organizations:

  • Alexandria Associates of Dermatology
  • American Tort Reform Association
  • Association of Luxury Hotels
  • Carroll Area Transit Systems
  • Carroll County Ag Center
  • Carroll County Chamber of Commerce
  • Center for Total Eye Care
  • Close Call America
  • John Sarbanes for Congress
  • LIFT
  • Montgomery County Republican Party
  • National Association for Area Agencies on Aging
  • National Club Association
  • National Safety Supply
  • St. James Academy
  • Sykesville Freedom Fire Department
  • Westchester Apartments
  • Women’s Housing Coalition
  • Women’s Law Center of Maryland
  • Young Democrats of Washington, DC


From the most recent technologies like VoIP and SIP, to repairing and programming older phone systems, Teltek delivers trusted innovation with a memorable experience each and every time, guaranteed.


                                                                                   That’s the Teltek difference!

Multi-Tech Voice over IP Announcement

Monday, December 6th, 2010

Multi-Tech announces the continued availability of the 1-, 2- and 4-channel MultiVOIP voice over IP gateways. The ongoing demand for Multi-Tech voice over IP gateways has provided us an opportunity to re-evaluate the product near-end-of-life notification issued in July 2010 and announce that these MultiVOIP analog gateways and MultiVOIP FX SIP gateways will continue to be offered in the Multi-Tech product offering.

The attached Worldwide Product Announcement provides a complete overview of the products and services that will continue to be available.  

Please Note:  The 8-channel MultiVOIP gateway products and expansion cards continue to be near end-of-life.  Details regarding these products has also been included in the announcement below. 
Worldwide Product Announcement:  MultiVOIP and MultiVOIP FX Voice over IP Gateways

If you have any questions regarding this announcement, please contact your local Multi-Tech distributor or a Multi-Tech sales representative.

Source Multi-Tech Dealer Email

Avaya and Skype Sign Strategic Agreement for Business Communications and Collaboration Solutions

Wednesday, September 29th, 2010
Agreement includes plans for industry-first federation between Avaya and Skype communication platforms
For Immediate Release: 29-Sep-2010

BASKING RIDGE, N.J. and LUXEMBOURG – Avaya, a global leader in enterprise communications systems, software and services, and Skype today announced a strategic agreement to deliver innovative, real-time communications and collaboration solutions to businesses of all sizes. The multi-phase deal includes both go-to-market and an industry-first, joint technology integration that seeks to enable businesses to lower costs and expand how employees, customers, partners and suppliers communicate and collaborate with greater convenience and efficiency.
In the first phase of the agreement, Avaya customers in the U.S. market will have access to Skype Connect™, a product which adds Skype calling to IP-based enterprise communications systems, providing a Session Initiation Protocol (SIP) communications channel between Avaya communications systems and Skype. Customers with Avaya Aura™ Session Manager or Avaya Aura SIP Enablement Server, CS1000, Avaya IP Office, or BCM systems can use Skype Connect to place calls globally for increased reach, while aiming to save on international calling. Enterprise-level security and features such as tracking, recording, regulatory compliance, and more are provided by the Avaya system.
Skype reported 124 million average monthly connected users during the second quarter of 2010. Now, Skype users can make inbound calls to Avaya customers in the U.S. market for free or at a low cost. Calls will be treated with Avaya’s routing, conferencing, messaging, mobility and contact center capabilities, as well as other collaboration services. For example, businesses can:
  • Establish Skype Click & Call buttons for inbound calling from Web sites
  • Establish Skype Online Numbers for inbound calling from landline and mobile phones
  • Route inbound calls from a Skype user to an enterprise extension
Avaya customers in the U.S. market who are interested in Skype Connect can speak with their Avaya sales representative or an Avaya Connect channel partner contacts beginning in October.
In the second half of 2011, Avaya and Skype plan to deliver integrated unified communications and collaboration solutions for enterprises within the U.S. The integration is intended to establish federation between Avaya Aura and Skype communications platforms and both user communities, so that an Avaya end-user and Skype user can engage and interact via presence, instant messaging, voice and video. A business, for example, could use Skype to access an Avaya-based contact center in a simple and highly integrated way to quickly and efficiently resolve customer service issues. The integrated solutions will also allow enterprise IT managers to manage and control the inter-connectivity between end users to meet their corporate IT policies.
“Avaya and Skype have been working along parallel paths to offer, innovative, scalable, low cost, SIP-based communications to our respective markets,” said Alan Baratz, senior vice president, Avaya and president, Avaya Global Communications Solutions. “Now, the two companies will work together, striving to improve collaboration and customer service by federating Avaya and Skype solutions for a common user experience that delivers unique benefits for businesses and their customers who are Skype users.”
“Our relationship with Avaya is expected to expand the footprint for Skype Connect into more enterprises in the U.S. market, while allowing us to help Avaya’s customers benefit from Skype’s cost savings and access to Skype’s global user base,” said David Gurlé, vice president and general manager of Skype for Business. “We believe our integrated solution in the second half of 2011 is expected to offer the benefits of Skype to a growing number of businesses and open up new ways for people to communicate and collaborate.”
Note to Editors: Avaya and Skype are hosting a Conference Call today at 11 am ET. Listeners may join by calling (866) 836-0931 in the U.S. or (706) 758-4186 for International callers.  A replay will be available after the call for 30 days by dialing (800) 642-1687 or (706) 645-9291 and using Conference ID # 13591571. 
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit
About Skype
Skype is a software-based communications platform that offers high-quality, easy-to-use tools for both consumers and businesses to communicate and collaborate globally through voice, video and text conversations. Founded in 2003 and based in Luxembourg, our mission is to be the communications platform of choice around the world. We enable users with virtually any Internet-connected device to communicate with each other by voice, video and instant message for free, or make low cost voice calls to fixed or mobile numbers virtually anywhere in the world. We had 124 million average monthly connected users for the three months ended June 30, 2010 and our users placed 95 billion calling minutes over Skype in the first half of 2010, approximately 40% of which were video. Skype can be downloaded onto computers, mobile phones and other connected devices for free at
Access to a broadband Internet connection is required. Skype is not a replacement for traditional telephone service and cannot be used for emergency calling. Skype Connect is meant to complement existing traditional telephone services used with a corporate PBX, not as a stand-alone solution. Skype Connect users need to ensure all calls to emergency services are terminated through traditional telephone services.
Skype, associated trademarks and logos and the “S” symbol are trademarks of Skype Limited.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “potential,” “predict,” “should” or “will” or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. Some of the key factors that could cause actual results to differ from our expectations include: our ability to develop and sell advanced communications products and services, including unified communications, contact center and data solutions; our ability to develop our indirect sales channel; economic conditions and the willingness of enterprises to make capital investments; the market for advanced communications products and services, including unified communications solutions; our ability to remain competitive in the markets we serve; our ability to manage our supply chain and logistics functions; the ability to protect our intellectual property and avoid claims of infringement; our ability to effectively integrate acquired businesses into ours; our ability to maintain adequate security over our information systems; environmental, health and safety laws, regulations, costs and other liabilities; the ability to retain and attract key employees; risks relating to the transaction of business internationally; pension and post-retirement healthcare and life insurance liabilities; and liquidity and our access to capital markets. We caution you that the foregoing list of important factors may not contain all of the material factors that are important to you. For a further list and description of such risks and uncertainties, please refer to Avaya’s filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.