Posts Tagged ‘Teltek MD’

XO Communications Scheduled Planned Outage on 4-15-11 in Washington, DC

Thursday, April 14th, 2011

Xo Communications notifies customers that scheduled maintenance will be occurring in the DC area on 4/15/2011, between the hours of 11:00 PM EDT (4/15) to 6:00 AM EDT (4/16).  Phone and internet service customers in the affected area will experience a 7 hour interruption of service.

 

XO Communications Customer Care and Network Teams will be monitoring this activity to ensure necessary downtime is kept to a minimum while the maintenance is completed.

 

Xo states “for more information contact them at the toll free number listed on your XO bill, as our Customer Care teams will be available to handle any questions, comments, or concerns”.

 

Source: XO Customer Care Email 4-14-11

 

Not Even a Blizzard Will Stop Teltek from Keeping a Call Center Open

Tuesday, March 29th, 2011

During the height of tax season, One of Teltek’s clients Baltimore CASH Campaign utilizes the resources of a remote call center in Oklahoma to assist more individuals then their permanent staff can support.  The winter of 2011 left  Tulsa, OK buried in snow and without power and telephone lines for several days, which in turn caused callers to receive numerous error messages.  Teltek was contacted to address the issue and initiated a meeting to discuss the systems current set up and how the system would have to be set up for afterhours calls to handle the influx of calls.  This was important as the Call Center in Tulsa was not expected to be back online until almost three (3) full business days later.

Baltimore CASH Campaign had an Avaya IP Office phone system so the Teltek team was able to program the system and work with service providers to initiate a rapidly deployed call center in their Baltimore office for a short interum basis: calls were distributed to different hunt groups during the day for better access, overflow calls went into a voicemail that was regularly checked, and after hour callers were prompted that they were experiencing higher call volume and would get back to them within a certain period of time.  Once the call center in Tulsa was back online and working, Teltek worked with their service provider again to reroute the number and forward the number back to the call center.  Simultaneously, Teltek was working with inclement weather conditions in Baltimore, Maryland and employees, working remotely from their own homes, were able to support Baltimore CASH Campaign.

 
Baltimore CASH Campaign’s Director, Sara J. had this to say about Teltek:

 “When our call center was knocked off-line after a severe storm, the Teltek team responded quickly to turn our office into a temporary call center. They got our operation up and running in three hours, allowing us to continue our operation smoothly and respond to our clients promptly.”

Baltimore CASH Campaign is a Maryland based nonprofit that works “with families to provide them access to the tools and services needed to maximize their earning dollars”. The Campaign does not end with tax preparation. Working with financial institutions and community development organizations, the Campaign links families and individuals to building resources.” Click here to learn more about Baltimore CASH Campaign.

 

Teltek is a family owned and operated telecommunications provider specializing in business PBX and VoIP telephone systems in Maryland, DC and Northern Virginia.  Certified Avaya and NEC technicians , dedicated project managers, in-house voice and data cabling crews and a strong understanding of negotiating phone and internet service are all attributes which keep Teltek customers loyal for a lifetime!



Join other Avaya users at the IAUG First Annual Global Conference!

Saturday, March 26th, 2011

Avaya users are encouraged to attend the International Avaya Users Group (IAUG) for its first annual global conference, 22-26 May in Las Vegas. The IAUG conference is the main event for Avaya users to stay current on their Avaya skills and to learn from the experiences of their peers. With more than 200 educational breakout sessions and 100 exhibitors, attendees will take home invaluable information, resources and contacts.  Plus attendees can contact Teltek to prearrange various individual engagements, including consulting time with Avaya subject matter experts, private booth tours and one-on-one executive meetings.

ATTENTION NORTEL USERS: Avaya IP Office Release 7.0 Available -

Friday, March 25th, 2011

Delivering on Avaya’s roadmap commitment to support Nortel Enterprise Solutions (NES) customers and partners, IP Office Release 7.0 became available on 23 March. This release delivers up to 60% investment protection for existing Business Communications Manager (BCM) and Norstar customers – no other vendor can say or do that! Simplified management streamlines installation for more basic users, and a new range of sleek phones and audio conference units bring professionalism to any size business, with paperless labels and touch screens for the 9621G and 9641G IP phones.


Contact a Teltek consultant today to learn more at 1.866.9.Teltek

Have Nortel Phones? Avaya Now Supports Them!

Thursday, March 24th, 2011

 

 Do you have office phones that looks similiar to these?

The release of Avaya IP Office R7.o  today has enabled Nortel BCM and Norstar customers to save 40% to 60%!  Upgrade your BCM and Norstar customers to IP Office and preserve up to 60 percent of their original investment by migrating the most popular Nortel phone sets.  It’s a powerful competitive advantage!

  • Support for T7000 and M7000 series sets, Audio Conferencing Unit, and Digital Mobility Solutions
  • New Digital Expansion Modules (DS16a & DS30a) & TCM8 Base Card supports heritage Nortel sets

Lower Total Cost of Ownership. 

  • Simplified installation speeds and reduces customer installation costs and lowers their total cost of ownership
  • Streamlined management tools – built for the sub-20 employee segment, these new simplified tools reduce costs and improve efficiency
  • Improved Data Migration Tool minimizes the cost and time required for BCM /Norstar migrations.  

Enhanced User-Experience.  

Avaya has improved the end-user experience with new paperless 9500 and 9600 color touch screen sets.  Full duplex speakerphones (9600s), larger backlit LCD screens and color touch screen (in some 9600 series sets) enable you to offer the right phone to the right user.

  • New paperless digital phones 95xx series phones are easy to use and administer
  • More intuitive, feature rich interface for the 1100 and 1200 IP Series telephones
  • Introducing a new gadget for Avaya one-X® Portal for IP Office, designed for customer service agents.  Avaya one-X® Portal for IP Office is included with Office Worker, Teleworker, and Power User solutions.

 

Click here to see how Mitchell Consulting and Ztech Communications saved over $11,000!

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Avaya 3810 Wireless Telephone End of Sale Notice

Wednesday, March 23rd, 2011

Avaya is announcing the End of Sale of the 3810 Wireless Phone and select 3810 accessory material codes effective 2 May 2011. Replacement codes for these offerings – the 3720 and 3725 DECT R4 wireless handsets on the IP Office platform – were introduced in August 2009. The new wireless solution provides improved capability and price points for smaller businesses that need on-site mobility.

  Read the End of Sale Notice document for complete details

XO Communications Reports Major Outage

Thursday, March 17th, 2011

Teltek customers from Virginia to Massachusetts report loss of service. XO is working diligently to repair the problem.

DC Commercial Real Estate Firm Gives Teltek Raving Reviews

Tuesday, February 22nd, 2011

“As a newly formed commercial real estate firm, communication is fundamental to our success. When we moved offices and found that our contracted provider could not get our [AT&T Merlin Legend] phone system up and running, it was a dire situation that was remedied by Carrie and Dave. I cannot express how wonderful and relieving it was to speak to two genuinely nice human beings, after 5:30 who calmly, efficiently, explained the phone system and what was going to be done to fix it.

The day of, Carrie was wonderful in keeping me informed of the timing and arrival of Dave. Dave was wonderful in getting the phones up and running and taking the time (after normal business hours) to train me on the system.  There was one issue getting into a voicemail the next day, and Carrie connected me to Dave who walked me through the voicemail set up without having to be on site.

A dire situation was remedied by Carrie and Dave and I cannot thank you enough!”

Elena P., Director of Operations
MGA of Washington, DC
February, 2011

Audio and Video Cables: Compare and Contrast

Sunday, January 30th, 2011

Some members of the Teltek staff attended a seminar provided by Rapid Run on the basics of connecting Audio/Video components. We thought this information may be useful to our blog readers so keep reading to learn more about various options for business or home components.

Analog vs Digital Audio /Video Signals:

Analog Video Signals:

  • Good: Composite video = Single piece of Coax for all Video
  • Better: S Video = (4 PIN Mini Din) = 2 Coax Cables (one for color, one for light and dark)
  • Best: Component Triple Coax. Sometimes called RGB; Supports HDTV

Digital Video Signals

  • Good: Digital Video Interface (DVI): Connects to displays but does not provide audio
  • Better: High Definition Multimedia Interface (HDMI): Voice and Video; Designed for consumer market.  Different versions perform different functions.
  • Display port often used to connect computer to TV’s; 3 meter length limit

Analog Audio

  • Good: 3.5 mm – dual ring stereo audio (L and R channel); common found on IPODS/CD/etc = PC based
  • Better: RCA: Offers Stereo Audio (Common Red/White Plugs)

Digital Audio:

  • Good: RCA S/PDIF Coax Cable
  • Better: Toslink: Fiber optic originated by Toshiba;  5 meter length limit

Why HDMI?

  • Supports 7.1 Surround Sound, 3D/HD TV; Video/Audio in one cable
  • Length is dependent on source and monitor, environment, user preference, quality of cable

Rules of Thumb for Maximum Effective Cable Lengths

  • Composite: V 250’
  • SD: 150’
  • Component: 150’
  • HDMI: 20 Meters
  • Digital Audio :50’
  • Toslink Digital  Audio: 5 Meters

Contact Teltek for the installation of all of your conference/boardroom audio-video needs. Providing installation for the following: Flat Panel TV’s, Plasmas, Monitors, Digital Signage, Projectors, Surround Sound, Overhead Music, Paging and Audio Systems and Boardroom Presentation Systems.

Teltek Offers To Save Maryland Nonprofits Money On Telephone Service

Thursday, January 20th, 2011

Teltek offers economic relief for Maryland based nonprofit organizations by providing free telephone and internet bill audits.

Still trying to get over the economic hump?     

   

Are you tired of being bombarded by telemarketers claiming to save you money by switching telephone service providers? Teltek, an independent consultant for multiple telephone and internet service companies, is offering free communication bill reviews and audits for Maryland and Washington DC Nonprofits. By identifying unnecessary charges and educating organizations about various new technologies, it is possible for most organizations to save 10-40%  per month – oftentimes without having to switch providers.     

The process is simple:     

  • Identify objective and assess current technology
  • Gather communications bills  
  • Review charges, overages and unnecessary features
  • Contact existing service provider & request additional proposals
  • Create comparative matrix
  • Discuss the pros and cons of each offering
  • Request the necessary changes
  • Assist with contracts and implementation

 Note: Organizations spending $500 or more per month will receive the most benefit from this service.     

 To learn more contact Teltek at 410.552.6580