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Call Center Applications

If you have ever operated or owned a call center, you know how essential proper real-time and historical reporting can be. With the software packages below, a little customized integration and training for your organization, you can have access to real-time data that will provide you with the necessary information to better manage your agents, supervisors, hunt groups and queues. This ultimately results in a better experience for your customers. This data will be archived and readily available so that you can track the performance of an individual agent, group or department for any given historical period in time. 
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items 1 - 9 of 9