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Call Accounting Software

If you have ever wondered how a particular marketing campaign is working, how many times your receptionist has called their significant other, who is racking up those international charges - call accounting is right for your business! Call accounting software tracks the data your telephone system generates and allows automatic or on-demand reports to show the number and duration of inbound calls, outbound calls, dropped and abandoned calls, etc. Reports are generated in various formats like line and bar graphs, pie charts and spreadsheets. Most systems even offer the ability to generate customized reports to meet your businesses specific needs.

Additionally, with this call reporting, you can see how the call transitioned through your organization and get real-time alert emails when certain numbers like when 911 are dialed. Most providers offer free in house demos and training, so contact Teltek to learn more.

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