Service Maintenance Agreements
Keeping your phone system running efficiently is a priority at Teltek. The best way to ensure optimum performance is through regular proactive maintenance. Under one of Teltek’s maintenance plans your system will be proactively monitoring and maintained on a regular basis. If a trouble is found, it will be repaired quickly and efficiently. Even if you did not purchase or have your telephone system installed by Teltek, you may qualify for a service or maintenance agreement!
Call Teltek today to consult with one of our experienced Account Executives to customize a maintenance plan that meets your technology and budget needs. Listed below are just some of the benefits a customer receives with a Teltek maintenance plan:
- Complimentary software/firmware upgrades
- Direct Avaya Maintenance
- Discounted Moves, Adds and Changes (MACs)
- Equipment repair/replacement
- Guaranteed rapid response times/
Service Level Agreements (SLA) - Remote help desk support and training
- Scheduled on-site proactive maintenance visits
- Service provider liaison support