Teltek's Team
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Company Info
Teltek Systems, Inc. is a second generation; family owned and operated telecommunications solutions integrator. As a Certified Avaya Business Partner, Teltek’s knowledgeable staff specializes in current Voice over Internet Protocol (VoIP), digital, hybrid, and key telephone systems in the small to mid-sized market place. Additionally, Teltek distinguishes themselves by offering one-stop service and bundling a large variety of products and services such as: communications architecture and consulting, unified messaging, mobility soutions, voice and data cabling, and local, long distance & internet brokerage services. In December of 1996, after more than three decades of servicing the telecommunications needs of Baltimore and Washington based business Bob Nicoli retired from Lucent Technologies (formerly AT&T and C&P) and established Teltek Systems, Inc. In January of 2006 Teltek was acquired by Debi and Chris Nicoli and subsequently relocated to downtown Main Street in the Historic District of Westminster, Maryland. Today, Teltek has expanded to serve an ever growing client base of more than 1,200 clients within a footprint of 13 states and continues to be active contributors of local technology and other non-profit organizations including: The Baltimore-Harford County Entrepreneurs Association, The Baltimore Junior Association of Commerce, The Carroll County and Greater Baltimore Tech Councils, The South Carroll Business Association, as well as multiple local Chambers of Commerce. Team Members Chris Nicoli, CEO In July of 2006, Chris Nicoli stepped up and took over the role of CEO after spending much of his life learning the industry, customers, and business practices from his father. By mid-2007 the family business was effectively handed off to the second generation and in full operation under Chris’ hand along with the continued consultative support of Bob Nicoli. During high school, Chris worked with his father and volunteered at the Sykesville Freedom Volunteer Fire Department as a firefighter and EMT. After high school, Chris left his hometown to join the Army National Guard and then upon his return from several missions in 2002 began to work again with his family at Teltek. Chris’ combined enthusiasm and business knowledge with his father’s experience and faithful customer base has enabled Teltek to quadruple revenues in 2006 and nearly double in 2007.  Debi Nicoli, CFO and Managing Partner Debi took over the daily operations and financial activities from husband, Bob, in January of 2006. The backbone of the Nicoli family, Debi has raised three children and assisted her husband, Bob, in developing Teltek from a sole proprietorship in Rockville, Maryland to the highly recognized Carroll County, MD technology company that it is today. Debi is responsible for all of the financial, accounting, human resources, and employee benefits matters at Teltek. Her attention to detail and passion for working with numbers enables her to execute the daily accounting task properly and efficiently while still managing to keep Bob and Chris’ spending under budget. Debi feels that her years of managing a household and experience of being a medical administrator has given her the understanding of what it takes to run a professional sales and service organization.  Bob Nicoli, President Bob Nicoli began his experience in the telecommunications field in 1964, working for C&P Communications [see article and photo from 1965]. After the deregulation of telephone companies in 1983(?), he was given the option of which direction to move forward, and found himself working for AT&T until 1993 as a repair technician and installation engineer. At this time there was yet another spin-off of the telephone company and Bob’s division of AT&T became Lucent Technologies. After his retirement from the corporate world in 1996, Bob decided to begin his own venture, and founded Teltek Systems as an independent service company for Lucent Technologies which is now known as Avaya Communications. Over the past 40+ years Bob’s dedication to customer servce, quality of work, and customer loyalty has enabled Teltek to become one of the leading Avaya dealers in the Baltimore, Washington area. It is from these values for which Teltek’s rigorous set of standards and goals derived from.  Lindsey Nicoli, Project Manager Lindsey Nicoli, the daughter of Bob and Debi, is a graduate of the University of Maryland, College Park, where she received her degree in psychology. To further her education, she moved to New York to obtain her Master Degree in Education at Dowling College. After spending five years teaching at an elementary school in her home state of Maryland, she has now returned to assist her brother in running Teltek. Her primary responsibility is to facilitate the relationships and implementation processes between the sales department, the phone service providers, the engineers, other vendors, and the clients. Lindsey feels that her education and teaching experience is a valuable tool to assist her with coordination so many people to achieve successful implementations.  Mark Baugher, Head IP Engineer Mark Baugher, a former Operations Manager for a large manufacturing company and entrepreneur, has been with Teltek since 2006. His primary responsibility is for the establishment of client needs for programming, installation and training of all Avaya telephone systems. He follow a strict needs analysis to develop a customized plan for each individual client. Mark ensures that each system he designs and implements will not only meet, but exceed the needs of each of his customers and help with their everyday business practices.  Peggy Forbes, Procurement Officer Peggy Forbes has been with Teltek since 2006 and is responsible for the procurement of all hard supplies, inventory control, new product research and development, and maintaining quality assurance for all products sold by Teltek. Peggy also ensures that Teltek’s staff members stay current with all latest training and industry certifications. Additionally, Peggy’s kind sounding voice and antics help to keep Teltek’s office place a fun place to work.  Jim Warren, Head Cabling Engineer Jim Warren has been with Teltek since 2005 and is responsible for the design, implementation and supervision of the copper and fiber cabling infrastructures that Teltek installs. Jim has over 20 years of industry experience in low voltage cabling and telephone system installation and programming and remains current in all emerging technologies. Jim’s combined experience with professional work ethic and sense of humor is a favorite among Teltek’s customers. Client List
With over 45 years in the telecommunications industry, you’re bound to find a colleague who has worked with Teltek! Throughout the years we have worked with over 1,000 local and national organizations; some of the industry leaders you may recognize include:
Avaya Business Partnership
Avaya delivers Intelligent Communications solutions that enable companies to transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the Fortune 500, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. Avaya is a leading global provider of business communications applications, systems and services focused entirely on serving the needs of businesses large to small. Their unique combination of open architecture infrastructure, communications applications, versatile equipment, and exclusive feature set simplifies the complex communications of their client base. Additionall, through a program called Developer Connection (Dev-connect), Avaya rigorously tests and provides technical support for the integration of a wide variety of their party applications from other manufacturers. Products such as call accounting, IVR, emergency event notification, and others from Avaya’s Dev-connect partners enable solutions integrators like Teltek to present their clients with solutions that will resolve a wide variety business problems rather than just selling an out-of-the-box telephone system. These tailored applications improve the way organizations work - making people more productive, processes more intelligent and customers more satisfied. Unlock value of a global communications provider and the potential of a local family owned business and implement an Avaya solution today. Avaya’s existence as a standalone company began Oct. 2, 2000, when they were spun off from Lucent Technologies and began trading on the New York Stock Exchange under the symbol AV. For more than a century prior to that day they were a part of Western Electric, AT&T, and Lucent Technologies. In their early days they earned a reputation for creating high-performing, solidly reliable -- some would say "bullet-proof" -- enterprise communication solutions incorporating products such as desktop phones, office-building switches and switchboards, call-center solutions, voice-mail software, cabling, and many others. Esteemed Bell Laboratories scientists won 1,600 pre-spin off patents developing technology now under the Avaya banner. Avaya’s reputations for product quality and technological innovation are as strong today as ever while they focus their efforts in areas such as Internet Protocol telephony, wireless data communication, customer-relationship-management software and speech recognition technology. The offspring, Avaya Labs has added 100 more patents in the past few years to their list as they continue to create new ways to help company’s route customer contacts, analyze their data networks for converge voice and data traffic, and find other ways to unleash the power of communications. New technologies and over a century of development and innovation while keeping the same focus enables Avaya to provide the communication tools to small businesses to Fortune 500 succeed in their everyday endeavors. Avaya's ValuesCustomer Value. Deliver unparalleled value to our customers.
Accountability. We keep our commitments to our stakeholders.
Diversity. Our value as a company is realized by recognizing the value of each individual.
Innovation. We embrace change, for ourselves and for our customers and partners.
Velocity. We win by combining speed and direction.
Careers
Join our Team!Teltek is always looking for qualified individuals to add to our team! Our ideal candidates will have a bachelor’s degree and/or technical certificate in computer networking or telecommunications. We seek candidates that have the unique blend of detailed organization and creative abilities, a solid understanding of how to work independently and follow a project through from beginning to end both effectively and proficiently with minimal supervision. You must have the ability to succeed in a fast paced, entrepreneurial environment; and excellent interpersonal skills with the ability to maintain effective relationships with a diverse group of clients, staff, and outside vendors. Finally, you must desire a position where you are a team player and are excited to be part of a company that distinguishes themselves by providing exemplary customer service. If you think you would be a great addition to our team, Teltek Systems, Inc. would like to hear from you! Please submit a cover letter and your resume to: Lindsey Nicoli at careers@myteltek.com |