Trusted Values
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Letter from the CEO
As we embark on the
beginning of yet another year, we at Teltek Systems want to take this
opportunity to say thank you. We are very fortunate to have customers
like you. The vote of confidence you continue to provide by selecting us has made our business success possible. While the 2007 holiday season has come to a close and 2008 is in full motion, not a day goes by that we are not grateful for the opportunity you’ve given us to continue to earn your trust and support.
Your friends at Teltek Systems. Why Trust the Teltek Team?
Our Teltek’s mission is to provide, install, and maintain all aspects of our customer’s communication systems with the personalized service that only a family owned business can deliver. From coordinating monthly service providers to installing the latest technologies, Teltek delivers personalized innovations with trusted values every time, guaranteed! Our Vision: Teltek’s vision is to distinguish ourselves from competitors by offering a quality service with a memorable experience through empowered personnel.
Our Values:
Case Studies Friends House Retirement Community  American Tort Reform Agency  Lifefoam Industries  National Association for Area Agencies on Aging  Network Business Solutions  Westchester Apartments Testimonials
Over the past decade, Teltek has had the opportunity to work with several fantastic clients in the Maryland/ DC/ Virginia region. We are very fortunate for the vote of confidence they have given us, and have enjoyed all of the great relationships that we have been able to make. Here is some of what you are saying: -- “I really appreciate all the hard work you and your team have done this past quarter. You guys have really done quite a bit in a short amount of time and I’m looking forward to even better things from you guys.” John Welch Avaya, June 2007 -- “I appreciate the fact that you and other Teltek staff are so incredibly responsive. It has been amazing to work with a company that I can trust to do quality work and to do the work I need them to do and not ‘sell me’ on things I don’t need.” Marian Wiggins National Student Partnerships, July 2007 -- “I can’t express how much I enjoyed working with Teltek. I see it as a small business that is family oriented and the individuals who run the business really do care about their clients…. I believe you have taken your family’s business to an entirely new level.” Shirley Critzer The Health Associates, April 2007 -- “The success that you have attainted to date throughout your significant growth and excellent customer service record speaks highly of your company.” Lawrence Twele Carroll County Economic Development, April 2007 “Thank you for the excellent service that you continue to provide. I think that you’re the best and appreciate the opportunity to continue to work with you and Teltek.” Ron Abrams Law Offices of Ron Abrams, October 2007 Trusted Process Discover· Develop mutually beneficial partnerships, educate, and become a knowledge source for existing customers that encourages personal referrals and repeat business. · Respond to customers requests efficiently and face to face · Discover the unique needs of each client’s business practices and how their competition is successfully doing business. · Establish a budget and clearly defined the required deliverables.
Design· Your team will be introduced by your account executive: Project Manager, Lead Engineer, Cabling Engineer and Service Provider (if applicable). · A site survey is completed with an emphasis on 3 major areas of consideration: Equipment, Service, and Cabling Infrastructure. · Create written documentation of your goals, finalize blueprints, establish a timeline and set necessary expectations. · Programming documentation (cut sheets) is created that will outline the necessary features needed, current extension lists, phone numbers, incoming call routes and voicemail configuration.
Install· Cabling (if required) will be completed ahead of the scheduled installation · All equipment be programmed and tested in Teltek’s lab prior to the installation and installed at the client’s location one day before the scheduled cut-over date. · The scheduled cut over will include powering your old system down and connecting the cables to your new pre-staged hardware. This process is carefully executed with minimal downtime as our number 1 priority. Redundant back-up lines can also be implemented for critical businesses. · Once the system is powered up the engineer will make several test calls using various scenarios and begin to rove around the office for the first layer of training.
Integrate· The day after the installation your engineer will return for the scheduled end-user training classes. Your staff will be broken out into groups of 10-20 (by department or function) and provided with documentation and hands on training. The engineer will again rove through the office answering questions and providing additional support as necessary. · 3-5 days following the installation your assigned engineer will return to answer any additional questions on the end user level, make necessary changes to the configuration and perform the administrator training with the staff members responsible for administrating the system. · Third party applications, CRM Software, Exchange Server, VoIP features and multiple sites will be integrated at this time. · Final documentation will be provided.
Support· Changes to configuration and additional training on your new IP Office System will be provided free of charge for 30-days post installation. · Customer’s that subscribe to monthly maintenance agreements will have included onsite visits quarterly for necessary software updates, programming changes, and training as well as included help desk support and one point of contact for equipment, cabling, and phone/internet service issues. · Annual system check-ups will be performed for maintenance customers · Leasing contracts and phone/internet bills will be reviewed 1 year prior to expiring and again at 90-days prior to expiring. |