- Why Trust the Teltek Team?
- Media Releases
- Case Studies/Testimonials
- Processes Discoverer
Why Trust the Teltek Team?
Teltek provides, installs, repairs and maintains all aspects of our clients’ communication and information technology systems. From consultation to proactive maintenance to deploying the lastest technologies, Teltek delivers customized and innovative solutions with experience you can trust.
Teltek’s vision is to distinguish ourselves from competitors by cultivating an interactive relationship with our customers and providing peace of mind with a positive experience through empowered personnel.
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Network Business Solutions (NBS) is a local Baltimore based IT company that provides network implementation and software application development. ... read more
Over the past decade, Teltek has had the opportunity to work with several fantastic clients in the Mid-Atlantic region. We are very fortunate for the vote of confidence they have given us, and have enjoyed all the great relationships we have made along the way. Here is what some of them are saying:
"Teltek has been awesome. They made the installation process easy and always provided very clear information. The project management has been well organized and we have always felt supported."
"Job well done Bobby! Thank you for all of your help! It was infinitely easier to have you and Teltek manage this [TW Telecom fiber phone/internet service] project for us"
"Dear Teltek, Thank you very much for the great service today! Dave F. Was our Technician; he was polite and very professional. It was a pleasure to have him in our office today. We will definitely call [Teltek] again for future service"!
"Thanks, Chris. We were very happy with the implementation. Cabling was cleaned up and looked great and we appreciated your team’s flexibility with rescheduling to finish the job. The techs were approachable and professional and the job was done fast and correct. I have your card on file."
"Good morning, Chris! Thanks for touching base with us. The phones are installed and Mark is here wrapping things up and making sure we know what we are doing :)
Cyndi and I will be following up this email with a hard copy letter to you as well, but we want you to know how very impressed we have been with all of your guys, but particularly with Mark. We have only survived this whole process because of his hard work and coordination with Joe from NBS. Those two together have been our saving grace and source of all sanity.
Mark has been very professional, extremely thorough, and all around awesome! He has gone above and beyond to make this whole transition as easy for us as possible and has made sure to be in close communication at every turn not only with us but also with Joe. Honestly, we can’t say enough about how impressed and pleased we are with him and the whole process all around.
Really, I could go on and on but I have work to do :) Thanks again for touching base. Please let me know if you need anything further from us."
SinclairProsser Law, LLC
"Hi Christy, I just want to tell you that I thought you and your company do an excellent job! I was very happy with the level of service from you and everyone else involved - THANK YOU!!!"
"The phone system seems to be great! Dave did a great job on the installation end, very professional. Even with this being a small residential job everyone at Teltek made this install important."
"My experience with Teltek was great. Tell Dave that everything I have tested so far is working fine. I wish I had service like this all of the time. I am so glad I found you all on the internet and called. Thanks again for all of your help. I could not have done it without your guidance."
Gidding Law LLC
"Hi Bobby, Thanks again for really helping us out in a pinch last week, we were beyond happy with your level of service... as always!"
Woolly Mammoth Theatre Company
“We were in great hands - Dave is a fantastic partner. He is a major reason I felt confident about Teltek handling this [phone system] transition. He is a quick thinker, providing suggestions and solutions as issues arise. He always listens to the needs of the client, and doesn’t just set up a standard system. And he is easy to work with, making the experience a pleasant one, even when there are hiccups.”
American Medical Writers Association
"Thanks Christy. Dave did an excellent job. His expertise and professional demeanor was very much appreciated."
Bob O., CPP
R.L. Oatman & Associates, Inc.
"Thanks Mark!!! I have to say that Teltek is one of the best vendors!! You ask for something once and it’s taken care of timely!! Thank you for that!"
Alexandria Associates In Dermatology, Alexandria, VA
"Thanks Christy. I would like to schedule a visit by one of your technicians …I realize this is not a system that you currently work with; however, the great service you have given already to a non-client with a different phone system leads me to believe your team will do their best for me. In this day and age, customer service seems to have disappeared but you have gone above and beyond. Thanks again!"
Diplomate, American College of Theriogenologists
“Thank you to the Teltek team for your quick and responsible telephone repair serviced at Greater Baltimore Committee (GBC) on Friday, 9/9/11. During Dave’s technical performance, he was very courteous in giving detailed information on how the telephone failure occurred and additionally repairing our conference room telephone services. GBC looks forward to your continued services.”
Greater Baltimore Committee
“Teltek was very efficient, timely, professional and easy to work with throughout our office relocation. Thanks!”
Mike M., President
Carroll County Chamber of Commerce
“Mark has already galloped in on his white charger and repaired the problem…. Thank y’all for responding promptly and effectively, again to the damsel in distress! J Happy day, Carrie”
Episcopal Diocese Of Maryland
“Just wanted you to know how absolutely WONDERFUL Mark was on Saturday, and for that matter, every time he helps us with a problem. I can’t say enough about him. Thank you very much.”
Carroll Area Transit Systems (CATS)
"Hi Debi-- Just wanted to send a quick note to thank you for the great service that Teltek has once again provided our company. We contacted Christy with a request to move our telephone system to a new suite, having a two week deadline. Dave was able to visit the site that day and John immediately forwarded us the quote. Within two days we had our work scheduled with a date that worked within our time frame. I was concerned that we wouldn’t be able to make it happen, but Teltek was able to fit us in on very short notice. We’ve worked with Bob and Teltek for over 10 years and have always been very happy with the service. It’s a pleasure dealing with everyone at Teltek and I look forward to maintaining the relationship for years to come.Thanks again!"
Debi, I wanted to send a quick thank you to you and your team for handling our Columbia move and ensuring that it became operational Thursday.Despite the blizzard and the absence of the Thrive team, your team was able to pull through and make it happen.Excellent job and thank you!"
Momar F., Vice-President of Operations
"When our call center was knocked off-line after a severe storm, the Teltek team responded quickly to turn our office into a temporary call center. They got our operation up and running in three hours, which allowed us to continue our operation smoothly and respond to our clients promptly."
Sara J., Director
Baltimore CASH Campaign
“Christy and Dave have been GREAT! You really have a wonderful team- very professional! Thanks for everything”
Beth S., Owner
AESU, Hampden (Baltimore), MD
"It is a pleasure to do business with Debi and Chris Nicoli and the team at Teltek. They do a great job of understanding their clients’ needs, choosing the right technology to meet those needs, and implementing it in a professional and timely manner. Honesty, Integrity, and a-job-done-right are just a few words to describe what you can expect from Teltek."
Datel Software Solutions, LLC
"Good Morning Christy,
I really enjoyed working with Dave and Mark. They were extremely helpful and very good teachers. They made what I had presumed to be a difficult task seem effortless. Thanks again!"
Sheila E., Office Manager/Executive Assistant
Mid-Atlantic Carpenters’ Training Centers
"Debi, It speaks volumes about your organization that you care to investigate even the smallest instances of imperfection. We appreciate your commitment to our experience of excellence with your team."
Shari R., Assistant Director
Child Life Council
I just wanted to take a few minutes and provide some feedback on Christy’s performance on the n4a effort. [She] has been great to work with and very responsive to requests/enquiries Early in the effort it was helpful to have you engaged, but as the needs moved from ambiguous to specific, Christy rolled onto the effort seamlessly allowing you to get in front of other work without a hiccup to the client. Christy is very keen on identifying those requests she can mitigate immediately and those we she needs to pull other SMEs in on. In my experience this is more valuable than someone trying to figure it out as it helps to expedite work and keep it moving forward and not sitting idle.
Price B., Solutions Architect
“Thank you for helping out my client [the podiatrist] with his partner crash while I was on vacation. [Bob] helped me with the initial work, but I gave you number and you guys turned it around in one day Thanks again"
John N., Owner
All Network Systems, LLC,
"You guys have been great. XO came on the dates specified, there were no major issues and the internet is a lot better! Mark and Christy have been an absolute pleasure to work with. Mark always has solutions for my [doctors] ever so changing moods. Christy stays on top of business and has been great through the whole process"
Anthony P., Office Manager
Edward N. Bodurian, MD, PA,
"We love our new space. Everything went very smoothly with Teltek’s portion of the move. I enjoyed working with Christy; she was very professional, responsive and paid attention to all of the details which are very important during a move. We appreciate all of your assistance; we could not have had such a smooth transition without the help of Teltek. Also, thank you for referring [Office Movers], we use [their] company and had a great experience!"
Motor Equipment Manufacturers Association
“We have worked with Debi and her team at Teltek Systems for the last few years both in the implementation and subsequent support of a new telephone system. His company is both prompt and knowledgeable; I have very pleased with their services and look forward to a continued business relationship”
Bloom and Associates, P.A.,
"Debi, I just wanted you to know what a great employee Mark Baugher is. He always performs maintenance and updates to the system in a timely manner. He provides patient in dept explanation to all questions I request. Too many times in this industry do we only remind our business partners of all the wrong they do. I just wanted you to know he consistently goes above and beyond on the job and my customers recognize it. Mark is the reason I am very comfortable with referring Teltek to all my customers. Keep up the great work guys! I’ll contact Christy in June to schedule our next visit."
Maryland Disability Law Center
"Hey Debi, We are all so pleased to have our phones working and back to normal again. Ken is at a conference in California, so I instant messaged with him a bit today... he really had a lot of nice things to say about you in particular... we are really appreciate how much work you put in on our behalf ... I said some nice things about you guys on twitter too!
Blue Sky Factory
"Hello, I want to thank Mark from Teltek, he performed a miracle, is a joy to work with and a complete professional! Thank you so much Mark! We could not have accomplished this without you!"
"I wanted to let you know that I think Mark and the rest of the Teltek team are outstanding!!! Whenever I need him by email or in person……..he is there……..very quick to respond. He was here yesterday to show us conference calling using the bridge and he makes everything so easy to understand……..he has a very calming way about him, making his explanation so easy to get on the first go round. He is the MAN!!"
Signed - The President of his fan club
"Thanks so much for all you help. Once again you and all the staff at TELTEK come through again."
Denice K., Office Manager
The Center for Total Eye Care
Hello, "I want to let you know that we are pleased with our new phone system. Thank you so much for all your patience, hard work and dedication in making this work for our office. I also want to let you know that George and Mark was fantastic!! We mainly worked with George and he was the best. You could not have asked for a better well spoken, kind, patient, trainer, installer going out of the way to make your clients happy and satisfied with your product!! All we can say is a JOB WELL DONE!! Thank you!"
Grossbart, Portney & Rosenberg, P.A.,
"I really appreciate all the hard work you and your team have done this past quarter. You guys have really done quite a bit in a short amount of time and I’m looking forward to even better things from you guys."
"I appreciate the fact that you and other Teltek staff are so incredibly responsive. It has been amazing to work with a company that I can trust to do quality work and to do the work I need them to do and not ‘sell me’ on things I don’t need."
National Student Partnerships
"I can’t express how much I enjoyed working with Teltek. I see it as a small business that is family oriented and the individuals who run the business really do care about their clients…. I believe you have taken your family’s business to an entirely new level."
The Health Associates
"The success that you have attainted to date throughout your significant growth and excellent customer service record speaks highly of your company."
Carroll County Economic Development
"Thank you for the excellent service that you continue to provide. I think that you’re the best and appreciate the opportunity to continue to work with you and Teltek."
Ron Abrams, Owner
Law Offices of Ron Abrams
"We would like to commend Jim on his hard work and craftsmanship while he was cabling our building.Jim was able to get the entire job complete on time and everything was working 100% correct when Berkshire was scheduled to move in. It was extremely impressive considering every other contractor Berkshire was working with had to change their schedule. Jim adjusted his schedule around those contractors to ensure his work was still completed on time. This required Jim to be in the building on additional days not originally scheduled including long days and late nights over the weekend.
As with these types of projects there are always several changes to the plan, and Jim was able to accommodate all of them accurately and was very pleasant the whole time. His cabling, especially in the server room, is a work of art, and is something that we can show off to our clients when they come through for a tour. Teltek is very lucky to have Jim on board and we would certainly want to work with him again in the future. Thank you!"
Karl, Manoj and Jon
- Develop mutually beneficial partnerships, educate, and become a knowledge source for existing customers to encourage personal referrals and repeat business.
- Respond to customers’ requests efficiently. Discover via face-to-face meetings the unique needs of each client’s business practices and how their competition is successfully doing business.
- Establish a budget and clearly define the required deliverables.
- Your Account Executive will personally introduce the members of your Teltek Service Team: Project Manager, Lead Engineer, Cabling Engineer and Service Provider (if applicable).
- A site survey is completed with an emphasis on three major areas of consideration: Equipment, Service, and Cabling Infrastructure.
- Create written documentation of your goals, finalize blueprints, establish a timeline, and set necessary expectations.
- Programming documentation (cut sheets) is created that will outline the necessary features needed, current extension lists, phone numbers, incoming call routes and voicemail configuration.
- Cabling (if required) will be completed ahead of the scheduled installation.
- All equipment will be programmed and tested at Teltek’s lab prior to the installation and installed at the client’s location one day before the scheduled cut-over date.
- The scheduled cut-over will include powering your old system down and connecting the cables to your new pre-staged hardware. Our number one priority is to ensure that this process is carefully executed with minimal downtime. Redundant back-up lines can also be implemented for critical businesses.
- Once the system is powered up, the engineer will make several test calls using various scenarios. Thereafter, the engineer will transition to various points around the office for the first layer of training.
- The day after the installation, your assigned engineer will return for the scheduled end-user training classes. Your staff will be broken out into groups of 10-20 (by department or function) and be provided with documentation and hands-on training. The engineer will again transition throughout the office answering questions and providing additional support as needed.
- Your assigned engineer will return to answer any additional questions 3-5 days following the installation. Necessary changes will be made to the configuration and administrator training will be performed with the staff members responsible for administrating the system.
- Third party applications, CRM Software, Exchange Server, VoIP features and multiple sites will be integrated at this time.
- Final documentation will be provided.
- Changes to configuration and additional training on your new IP Office System will be provided free of charge for 30 days following installation.
- Customers subscribing to monthly maintenance agreements will have included onsite visits for necessary software updates, programming changes, and training. Additionally, Help Desk support and one point of contact for equipment, cabling, and phone/internet service issues will be included as part of the Maintenance Agreement.
- Annual system check-ups will be performed for maintenance customers subscribing to a Silver Level Service Plan. Quarterly visit check-ups will be performed for those customers subscribing to a Gold Level Service Plan.
- Leasing contracts and phone/internet bills will be reviewed at the following timeframes: one year prior to expiring and again at 90 days prior to expiring.
That’s the Teltek difference!