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Avaya IP Office Tag

As a Certified Avaya SME Expert Business Partner, the Teltek team is well-versed in all aspects of Avaya products, including installation and service. A few weeks ago, we provided an overview of Avaya IP Office release 10.1. Today we want you to know about a service you should consider to optimize and protect your Avaya Investment.   IP Office Support Services (IPOSS) is a comprehensive and customizable...

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Phone Systems for Your Business: Premise or Cloud Based?

Recently, a prospective client, who was looking to upgrade their business phone system and confused about the difference in a cloud versus premise system, contacted Teltek, so we thought others may benefit from our response to this client. There are two categories of phone systems: premise-based and cloud-based. Within each system, there are several options (brands, price points, etc.)  from which your business can choose. You...

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Avaya IP Office 9.1

Last month, we discussed what cloud computing is and whether or not it might be the right fit for your business. Today, let’s discuss Avaya IP Office, a system that affords your company the opportunity to conduct business anywhere. First of all, what is Avaya IP Office? Avaya IP Office is a platform from which your business can conduct a variety of tasks: telephony, messaging,...

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  Not ready (or able) to do a complete systems upgrade but still want to have all of the benefits of Avaya's IP Office?  Check out the video to learn how implementing a partial upgrade could help you save 60% of your original investment by repurposing your existing phone equipment.     IP Office  supports Nortel and Meridian Norstar phone migrations using the following legacy equipment: T7000  T7100 T7208 ...

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Looking  for a more competitive and scaleable call recording solution for use with Avaya IP Office?  Xima is said to be on the cusp of releasing a new voice recording appliance "VRTX" this summer.  The new appliance promises to be easy to install, cost effective and will interoperate with Avaya IP Office (all models) and Avaya Communication Manager (CM).   With the appliance and the appropriate Xima modules...

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Avaya has released a new product, purpose built for the contact or call centers with fewer than 100 agents.  “Avaya IP Office Contact Center offers the same functionality as Avaya's enterprise-focused contact center solutions, including call recording, analytics and multichannel support, which allows agents to interact with customers using either voice, email or chat functionalities.”  However, this product is targeted for the mid-market and is...

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--  "As the official network supplier for the Sochi 2014 Olympic Winter Games, Avaya is building its most ambitious network ever: one that will be virtualized, multiservice, all-IP, fabric-enabled—and able to support tens of thousands of device-toting Olympic employees, volunteers, athletes, media, and others while providing up to 54 terabits per second (Tbps) of bandwidth."  ...

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[caption id="attachment_11117" align="aligncenter" width="300"] Photo c/o Ken Koons, Carroll County Times[/caption]   Monday started out as any normal week would at Teltek HQ in Westminster.  Everyone arrived, got a cup of coffee, chatted briefly about the happenings of the weekend and got to work.   Everything was fine until people started to ask “do you smell gas?”  Teltek called emergency officials and within a few minutes everyone was...

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A current medical client of Teltek’s recently asked: “We have multiple office locations with an Avaya IP Office phone system, currently when patients are put on hold there is silence.  Can you forward to us some options to consider while our patients are holding? “ Here’s was our response: There are several options to consider when looking at music or advertising on hold. Most importantly you want to comply with...

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